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FlyDubai Customer Care Service


PO BOX 353
United Arab Emirates

Customer Support Phone Numbers

+971 600 544 445 16 19

FlyDubai Complaints & Reviews

FlyDubai / Refund not received

abdussamad kazi on 2016-04-14
I used my credit card in online banking to book a flight in flydubai airways while processing of the payment it showed an error but then i closed it and then i had to rebook the flight as the transaction was incomplete or showed an error but after that i received a bill for both the...

FlyDubai - Washington, Bellingham / FlyDubai in Alexandria Egypt

Jeannine Foley on 2016-04-06
To Whom It May Concern I was terribly wronged by Alexandria airport flydubai at check in counter and some horrid man at the Gandhi international airport in India named Hangesh Gupta, My name is Jeannine Foley and I have been traveling since last September in Memory of my young daughter who...

FlyDubai / Recent Journey

Paul717 on 2016-04-04
On Saturday I flew from Almaty, Kazakhstan to Dubai (FZ 702) to then catch a connecting flight to Doha, Qatar with another airline. When I booked the flight it was due to leave Almaty at 16.55pm local time. However after checking in and going through security I saw on the board that the...

FlyDubai / airline flights and baggage

kkhasan on 2016-04-01
My open letter to flydubai: Sir/Madam of flydubai, I complain about and demand compensation due to flydubai's negligence and poor practices causing me both 1) to miss my original intended flight FZ-043 from Dubai to Muscat on 28 March 2016; 2) to be deprived of my baggage for flight FZ-011...

FlyDubai / Ticket Refund

Muhammad Imran Mazhar on 2016-03-15
ear Concern, I am writing a complaint again Fly Dubai. My wife "Sadaf Maqsood" & children "2.5 years old "Muhammad Musa Imran" & 2 months old "Hadia Imran"" were traveling through Fly Dubai from Sialkot airport to Duabi Airport at dated 14/03/2016 with...

FlyDubai / Refund Policy - 6 weeks is not acceptable for a credit card refund

Reviewer15144 on 2016-02-05
I have an issue relating to the unreasonable time it takes to refund an air fare. My Flight from FZ201 Dubai to Erbil - 7th to 10th Feb was cancelled due to a schedule change. I had booked this flight only a few days earlier through the call centre on 31st Jan without an issue. On the 2nd...

FlyDubai / Unethical Behaviour

Reviewer44286 on 2016-01-28
I applied the VISA on 13th of January 2016 as i was travelling on 24th Of January.(11 Days before) I did not receive any update till 23rd Jan'16 and the last mail i received was it is still in process. Now i changed the booking from 24th Jan to 28th Jan and returning was changes from...

FlyDubai / Baggage MIssing.

Reviewer91482 on 2015-12-22
Flydubai, Your Baggage pickup service is really BAD. " Service" You Don't know what is meaning of Service. My baggage missed while coming back from Dubai. At Mumbai Airport no body is taking responsibly from FLYDUBAI team. I did not get any feedback so I called them, then I got information...

Fly Dubai / Flight delay

Reviewer11224 on 2015-12-07
Flight FZ 178 from HBE airport to DXB Airport was supposed to fly on 01:15 AM Egypt time but after we checked in the baggage and after passport stamp I was surprised that the flight will be delayed for 5 hours with no announcement, later on and on the time the flight was supposed to go...

FlyDubai / Online payment

Reviewer11845 on 2015-12-07
My name is salman amir rehmani . I booked an online ticket with fly dubai on 13 september 2015 . I made the payment through my bank emirates nbd for that ticket . My flight was on 15th september. Due to some technical fault in fly dubai payment system, they did not received my payment . I...

FlyDubai / Booking was incorrectly altered, and now additional payment is due from me!

axXelf on 2015-11-19
On 9 November 2015, I booked a return flight from Dubai to Zanzibar (booking reference 7N8CR2) on FlyDubai. On 17 November, I accessed the booking on flydubai.com to find out how much it would cost to change the return leg to a later date. The webpage gave me the available price and the...

Fly Dubai / 15 hours layover

Kristýna Hejzlarová on 2015-11-07
With my 15 hours of layover between my flights in Dubai on 10.11.2015 (both from Fly Dubai), I have requested the company a free hotel. However, they never responded my email. Now I stand before the option of spending horrible 15 hours in Dubai airport!

FlyDubai / Bad customer services

Reviewer57621 on 2015-10-14
Today early morning 14-10-2015 I booked ticket from flydubai site from Dubai to Kazan (two way ) and price with very cheaper and super 297 /- aed with reference number SWULP6 and payment in 24 hours and i get confirmation letter from reservation department and today at 10:00 am I went to...

FlyDubai / Bad Policy and Worst Customer Serive

Reviewer27181 on 2015-09-21
I had a flight from Jeddah to Male, Maldives and there was a transfer at Dubai. First of all, there was a big delay in Dubai and our flight had to land in a different airport and take-off again to get to Dubai. On top of that, there was a delay on my flight to Male as I received a text...

FlyDubai / Revoke my ticket cancellation request

Sachin.cdac on 2015-09-11
It’s very disappointing and downgrading as a customer that nobody from Fly-Dubai has responded to my email after the incident I reported to them couple of days back. Inspite of calling multiple times nobody cares to help or give any reasonable response. I never had such sickening response...

FlyDubai / Complaint against Mr. Atif Mirza Country Manager Flydubai Karachi

Reviewer26858 on 2015-08-25
Complaint against mr. Atif mirza, country manager, flydubai, karachi Dear sir / madam, 1. I am a frequent traveller of fly dubai which can be checked from your record. Besides my own self my children have also travelled by your esteemed airline a number of times. It is pertinent to mention...

FlyDubai / Flydubai agent denied my rights and ccheated off my money

anandwiz on 2015-05-04
I am lodging this complaint here after my patience-filled emails to flydubai did not yield much response other than the usual rephrases of the same sympathetic statements from customer service agents. Their responses were so generalized and out-of-topic that I wonder if they really...

FlyDubai / No refund and the worst customer service

Ekateri on 2015-04-15
I will never travel with that company! i cancelled my booking online, i requested for a refund on my credit card, as i was not traveling to fly to Dubai anymore. Was trying to reach the company and i was always on hold, after 25 min i gave up company has enough stupidity not to reply back...

FlyDubai / Refund

Loretahm on 2015-04-02
Hello, I purchased a ticket from flydubai online for a friend using my Visa card on 28/3/15 and for some reason the operators of the flydubai website neglected to inform me that this flight was cancelled so they let me go ahead to pay for the ticket. After all was complete my friend...

FlyDubai / Cancelled my flight

fadel eldik on 2015-03-01
Dear flydubai's Owners, Hello i'm Fadel El Deek, Lebanese living in Jeddah, i just want to complain about what happened yesterday with me in dubai international airport terminal 2 with your flight, i came to do my boarding and i was surprised when your mangers told me that i...

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