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FlyDubai Customer Care Service


Dubai International Airport, Terminal 2, PO Box 353
United Arab Emirates

Customer Support Phone Numbers

+971 600 544 445(UAE) 37 47
+92 111 225 539(Pakistan) 0 2
+7 880 0555 2833(Russia) 0 0
+966 920 015 566(Saudi Arabia) 1 1

FlyDubai Complaints & Reviews

FlyDubai / Lost the connection

P on Jan 13, 2017
Dear Mr/Mrs, Insteed to choose another airline company, I choose Fly Dubai, because I was thinking that you are a good company, but unfortunately I was wrong about Fly Dubai. PNR 7NVXPZ // we suppose to leave on 29 of december at 14:05 from Bucharest witz FZ 8796, our flight had delay ...

FlyDubai / Canx flight

Georgiana Donciu on Jan 12, 2017
Dear Sir/Madame, I’m contacting you regarding the tickets of Pop family, PNR XTXU4C, etkt 1412249128706-707. Passengers were in the airport that the flight was canceled due to weather conditions. Passengers told me that they did not received any rerouting options, just filled out a form...

Fly Dubai / Suit case missing

Dan205 on Jan 10, 2017
My flight fz335 was flying from Dubai to Karachi on 6th of January my 1 suit case is missing and it has been 4 days I am calling Karachi office and they keep saying you may get it tomorrow. another suitcase that was also missing but we get it next day, I put 2 cell phones in it but when I...

Fly Dubai / Service of the crew staff if no. 02808

Karen Santos Salalila on Jan 6, 2017
I want to complaint against this certain crew in our flight fz715 (jan. 6 2017) 11:55am flight, its regarding ordering of food in the flight, we got into the flight and order water, and then after sometime my friend order another water.. then the flight went on 1 hour before our arrival we...

FlyDubai / delayed

sohailiqbal on Jan 5, 2017
my flight FZ 7184 from jeddah to dubai was late for 32 hours, instead of lying on 30th dec 2016 at 2315, it took off 1st jan 17 at 5am and reached dubai at 9am. as a result I missed from flight dubai to birminghma. I need an ugent letter for travel insurance, fly dubai telephone lines are...

FlyDubai / Delay and cancellation of flight

MAJED Masshan on Jan 2, 2017
I have been travelling a lot and try different airlines but fly dubai is the worst airline I have been tried. We were waiting for check in for more than 3 hours fighting people to have our tickets no queue and finally reach the counter and the lady tells us that the flight is full no space...

FlyDubai / Entertainment system and hostess lying

Jamal Sawan Nasser on Jan 2, 2017
Flight FZ158 coming from Beirut to Dubai on Sunday 1/12017. Seat no 23E. Entertainment system was not working. First hostess Angela was very defensive. And asked us to file a complaint. The second hostess Elena tried lying to us by saying that they are refunding the money to the credit...

FlyDubai / FZ780

Sandyishak on Jan 2, 2017
31/12/2016 Flight was supposed to leave Prague at 13:25 on the 31/12/2016 end up to leave 01/01/2017 at 11:AM more than 21 hours delay in flight with the most unprofessional airline team ever . impolite, rude unprofessional team, we stayed 21 hours in the airport with KIDS, Fly Dubai...

FlyDubai / Staff inconsistency and lying

Derek J Butler on Jan 1, 2017
To whom it may concern: My Names is Derek Butler, booking Reference is SWB0E2 We recently had the experience of travelling with Fly Dubai. We travelled out of Dubai to Sri Lanka on FZ - 8557 on 22 December 2016 and we returned on FZ - 8558 on 30 December 2016. On both Flights one of you Crew...

FlyDubai / Cancelled flight

coquillares on Jan 1, 2017
Dear Management, We have experienced a very terrible day last December 29, 2016 when we are supposed to travel going to Dubai. I have missed the important event I was supposed to attend. I am expecting that you are aware of what happened to us that day, see my flight details below. I am...

Fly Dubai / On board delay for 32 hours / whole fight experience

hadeel abdel hamid on Jan 1, 2017
This is to tell you that you are the worst company i have ever dealed with. We were delayed for 32 hours with no particular reason except your ignorance of management rules You let people sleep on the dirty floor of the airport, cold at night, no descent toilet, nothing of human rights and...

Fly Dubai airline dubai / Unprofessional attitude toward passengers

Hasin Vaid on Jan 1, 2017
Dear gentlemen, There is no one taking care of our calls at customer service in dxb: 00971-600544445 as well as in saudi :00966-92001-556??? . My son is travelling on the ticket, booking reference dt43j dated 31st dec 2016 from dmm-dxb-mum. From dmm to dxb his flight got delayed for 1...

FlyDubai / Unprofessional flight cancellation

NadiaElhabak on Jan 1, 2017
Dear sir, I am writing this email to complain about the unprofessional handling to the cancellation of my flight, Booking reference: AUPZGQ- flight no.FZ -174 flydubai My flight was supposed to depart from Alexandria today at 1:00 am; therefore I travelled from my governorate to the airport...

Fly Dubai / Flight delay for 30 hours/ bad treatment from crew/ whole experience was a disaster

Mohamed Qandeel on Dec 31, 2016
We were supposed to fly from Jeddah to dubai at flight FZ7184 which departs from Jeddah at Friday 11pm After passing the boarding gate we were kept waiting till 6am no body told us what is going on, people are so crowded AC is broken, people sleeping on the ground mess is everywhere, we...

FlyDubai / Flight

Paul Hayes 123456789 on Dec 31, 2016
I was booked on the FZ 780 flight and was told of ac4hr delay . I was then told of longer delays then told the flight would be the following morning and as all hotels were full had to sleep in the airport ! The flight I am told may not make the deadline at 7am and so would have to stay in...

Fly Dubai / Flight fz038 cancelled on 31 december

Pertile on Dec 31, 2016
At the moment while I am writing I am still in muscat airport waiting for the flight to take me an my family to dubai. The flight was cancelled this morning, so we are inside airport since 8. 00 morning time of thirty first december. After the first information at check in, we are not...

FlyDubai / Delayed flight for more than 18 hrs

Lkaur on Dec 29, 2016
My family are still stranded at the airport from 1.30pm yesterday and the staffs still don't have any information on why the flight fz5569 to Kathmandu got delayed and for how long. Some staffs are telling it's due to bad weather and some due to technical issues. They have no clue what'...

Fly Dubai / Flight cancelled

Hassantalib on Dec 29, 2016
My flight was fz 388 from sialkot to dubai on 29 th of december 2016 . When i arrive on airport there was no flight of fly dubai and thr was not a single staff of airline to attend. Airport security told that it has been cancelled and will go tommorow . I didnt recieve any email or sms or...

FlyDubai / Worst service

Phdjnw on Dec 28, 2016
On 28/12/2016 my flight got cancelled at doha airport and we are waiting for the fly dubai team to provide the solution or make us comfortable... after 2 hour not even a single representatives of fly dubai attended us... Doha airport authority attended us, heard our problems and called the...

FlyDubai / Flight delay

anil thomas on Dec 28, 2016
We know about flight delays and we have experienced seldomly but the flight delay experience in flydubai 28/12at 20:10 was miserable. It's because even though there's a flight delay they didn't inform us.After many hours waiting that's 6hrs the least waiting in the airport they didn't...

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