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FlyDubai Customer Care Service


PO BOX 353
United Arab Emirates

Customer Support Phone Numbers

+971 600 544 445 22 29

FlyDubai Complaints & Reviews

FlyDubai / Payment not received

Lokesh.Mehrishi on Aug 3, 2016
This is in reference to my flight ticket booking with flydubai for Delhi-Dubai-Delhi reference under the ticket reference number GJFBZ1. The same was booked booked against the voucher number 4M8P4N. This voucher was issued against the cancelling of the flight booked in September-2015 Since the booking wa...

FlyDubai / Missed the flight because of fly Dubai staff

rasha77 on Jul 31, 2016
on 20/07/2016 I appeared on flydubai desk/D block in the airport/ and Ms.Sunita Singh said that I have an extra luggage, and the charges was high for extra luggage for me, I told her that I don't want to carry, and I asked if I can call some one to pick it up. ..After discussing she...

FlyDubai / Online Booking (Amendment)

Ryan DSouza on Jul 26, 2016
It is now 5 am and I have been thoroughly frustrated by the level of service received. Had this been an emergency, it would not have been as laughable an experience, nonetheless pathetic, to say the least. I am a resident of Dubai, currently sitting in Bulgaria (a very pleasant holiday so...

FlyDubai / Flight Delay/Customer Service/Tranparency/Ethics

Shadi Hammoudeh on Jul 17, 2016
Flight FZ 5142 from Amman to Dubai on Saturday the 16th of July 2016 had been postponed for more than NINE HOURS without any justification or explanation. I want COMPENSATION and justice for what happened and people responsible to be held accountable!

Fly Dubai Airlines / Customer Service

hookem06 on Jul 16, 2016
I will not fly with Fly Dubai again. I have taken three trips with them and all have had many issues but my last and most recent trip was by far the worse. I contacted them by phone and on Facebook to find out what their car seat policy is. Both times I was directed towards their Terms and...

FlyDubai / Baggage Charges

Sankara krishnan on May 30, 2016
I booked 3 tickets from Chennai to Dubai and failed to notice the baggage details.When I went to the airport the staff of Fly Dubai told me to pay 15000 rupees as baggage charges against the weight of 23 kgs. which is a huge amount.I didnt expect and I had no other choice except to...

FlyDubai / Refund not received

abdussamad kazi on Apr 14, 2016
I used my credit card in online banking to book a flight in flydubai airways while processing of the payment it showed an error but then i closed it and then i had to rebook the flight as the transaction was incomplete or showed an error but after that i received a bill for both the...

FlyDubai - Washington, Bellingham / FlyDubai in Alexandria Egypt

Jeannine Foley on Apr 6, 2016
To Whom It May Concern I was terribly wronged by Alexandria airport flydubai at check in counter and some horrid man at the Gandhi international airport in India named Hangesh Gupta, My name is Jeannine Foley and I have been traveling since last September in Memory of my young daughter who...

FlyDubai / Recent Journey

Paul717 on Apr 4, 2016
On Saturday I flew from Almaty, Kazakhstan to Dubai (FZ 702) to then catch a connecting flight to Doha, Qatar with another airline. When I booked the flight it was due to leave Almaty at 16.55pm local time. However after checking in and going through security I saw on the board that the...

FlyDubai / airline flights and baggage

kkhasan on Apr 1, 2016
My open letter to flydubai: Sir/Madam of flydubai, I complain about and demand compensation due to flydubai's negligence and poor practices causing me both 1) to miss my original intended flight FZ-043 from Dubai to Muscat on 28 March 2016; 2) to be deprived of my baggage for flight FZ-011...

FlyDubai / Ticket Refund

Muhammad Imran Mazhar on Mar 15, 2016
ear Concern, I am writing a complaint again Fly Dubai. My wife "Sadaf Maqsood" & children "2.5 years old "Muhammad Musa Imran" & 2 months old "Hadia Imran"" were traveling through Fly Dubai from Sialkot airport to Duabi Airport at dated 14/03/2016 with...

FlyDubai / Refund Policy - 6 weeks is not acceptable for a credit card refund

Reviewer15144 on Feb 5, 2016
I have an issue relating to the unreasonable time it takes to refund an air fare. My Flight from FZ201 Dubai to Erbil - 7th to 10th Feb was cancelled due to a schedule change. I had booked this flight only a few days earlier through the call centre on 31st Jan without an issue. On the 2nd...

FlyDubai / Unethical Behaviour

Reviewer44286 on Jan 28, 2016
I applied the VISA on 13th of January 2016 as i was travelling on 24th Of January.(11 Days before) I did not receive any update till 23rd Jan'16 and the last mail i received was it is still in process. Now i changed the booking from 24th Jan to 28th Jan and returning was changes from...

Fly Dubai Airlines / Fly dubai

Nadia1986 on Jan 15, 2016
I'm wondering why you don't have any complaints and suggestions option on your website, since that is something that is very normal for an airline company to have. I'm writing on behalf of my husband's onboard experience in a flight from Jedda to Dubai on January 8 in the flight FZ834. My...

FlyDubai / Baggage MIssing.

Reviewer91482 on Dec 22, 2015
Flydubai, Your Baggage pickup service is really BAD. " Service" You Don't know what is meaning of Service. My baggage missed while coming back from Dubai. At Mumbai Airport no body is taking responsibly from FLYDUBAI team. I did not get any feedback so I called them, then I got information...

Fly Dubai Airlines / Service

Tushar K on Dec 17, 2015
This is regarding my experience with fly dubai on 17/12/2015. I booked my tickets to oman & was on time at the check-in counter and security check-in. The flight was suppose to depart at 3:15am, and i was suppose to be at gate before it closes. Due to my immigration and security check-in...

Fly Dubai / Flight delay

Reviewer11224 on Dec 7, 2015
Flight FZ 178 from HBE airport to DXB Airport was supposed to fly on 01:15 AM Egypt time but after we checked in the baggage and after passport stamp I was surprised that the flight will be delayed for 5 hours with no announcement, later on and on the time the flight was supposed to go...

FlyDubai / Online payment

Reviewer11845 on Dec 7, 2015
My name is salman amir rehmani . I booked an online ticket with fly dubai on 13 september 2015 . I made the payment through my bank emirates nbd for that ticket . My flight was on 15th september. Due to some technical fault in fly dubai payment system, they did not received my payment . I...

Fly Dubai Airlines / Charging Extra with no Service

Reviewer56220 on Nov 29, 2015
Dear Sir, 7G12B6 BILAL 1 LYP - DXB 22 Nov 2015 23 Nov 2015 Completed this is My booking detail Reason for writing this e mail to FlyDubai is that I have travelled through FlyDubai Flight FZ 324 on 23Nov2015 and Seq No 0075 and Paid 2, 910/- PKR equivalent to 100/- Dhs for Extra Leg Room...

FlyDubai / Booking was incorrectly altered, and now additional payment is due from me!

axXelf on Nov 19, 2015
On 9 November 2015, I booked a return flight from Dubai to Zanzibar (booking reference 7N8CR2) on FlyDubai. On 17 November, I accessed the booking on flydubai.com to find out how much it would cost to change the return leg to a later date. The webpage gave me the available price and the...

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