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FlyDubai Complaints & Reviews

Flydubai / Refund Policy - 6 weeks is not acceptable for a credit card refund

Reviewer15144 on 2016-02-05
I have an issue relating to the unreasonable time it takes to refund an air fare. My Flight from FZ201 Dubai to Erbil - 7th to 10th Feb was cancelled due to a schedule change. I had booked this flight only a few days earlier through the call centre on 31st Jan without an issue. On the 2nd...

Flydubai / Unethical Behaviour

Reviewer44286 on 2016-01-28
I applied the VISA on 13th of January 2016 as i was travelling on 24th Of January.(11 Days before) I did not receive any update till 23rd Jan'16 and the last mail i received was it is still in process. Now i changed the booking from 24th Jan to 28th Jan and returning was changes from...

Flydubai / Baggage MIssing.

Reviewer91482 on 2015-12-22
Flydubai, Your Baggage pickup service is really BAD. " Service" You Don't know what is meaning of Service. My baggage missed while coming back from Dubai. At Mumbai Airport no body is taking responsibly from FLYDUBAI team. I did not get any feedback so I called them, then I got information...

Fly Dubai / Flight delay

Reviewer11224 on 2015-12-07
Flight FZ 178 from HBE airport to DXB Airport was supposed to fly on 01:15 AM Egypt time but after we checked in the baggage and after passport stamp I was surprised that the flight will be delayed for 5 hours with no announcement, later on and on the time the flight was supposed to go...

Flydubai / Online payment

Reviewer11845 on 2015-12-07
My name is salman amir rehmani . I booked an online ticket with fly dubai on 13 september 2015 . I made the payment through my bank emirates nbd for that ticket . My flight was on 15th september. Due to some technical fault in fly dubai payment system, they did not received my payment . I...

Flydubai / Booking was incorrectly altered, and now additional payment is due from me!

axXelf on 2015-11-19
On 9 November 2015, I booked a return flight from Dubai to Zanzibar (booking reference 7N8CR2) on FlyDubai. On 17 November, I accessed the booking on flydubai.com to find out how much it would cost to change the return leg to a later date. The webpage gave me the available price and the...

Fly Dubai / 15 hours layover

Kristýna Hejzlarová on 2015-11-07
With my 15 hours of layover between my flights in Dubai on 10.11.2015 (both from Fly Dubai), I have requested the company a free hotel. However, they never responded my email. Now I stand before the option of spending horrible 15 hours in Dubai airport!

Flydubai / Bad customer services

Reviewer57621 on 2015-10-14
Today early morning 14-10-2015 I booked ticket from flydubai site from Dubai to Kazan (two way ) and price with very cheaper and super 297 /- aed with reference number SWULP6 and payment in 24 hours and i get confirmation letter from reservation department and today at 10:00 am I went to...

Flydubai / Bad Policy and Worst Customer Serive

Reviewer27181 on 2015-09-21
I had a flight from Jeddah to Male, Maldives and there was a transfer at Dubai. First of all, there was a big delay in Dubai and our flight had to land in a different airport and take-off again to get to Dubai. On top of that, there was a delay on my flight to Male as I received a text...

Flydubai / Revoke my ticket cancellation request

Sachin.cdac on 2015-09-11
It’s very disappointing and downgrading as a customer that nobody from Fly-Dubai has responded to my email after the incident I reported to them couple of days back. Inspite of calling multiple times nobody cares to help or give any reasonable response. I never had such sickening...

Flydubai / Complaint against Mr. Atif Mirza Country Manager Flydubai Karachi

Reviewer26858 on 2015-08-25
Complaint against mr. Atif mirza, country manager, flydubai, karachi Dear sir / madam, 1. I am a frequent traveller of fly dubai which can be checked from your record. Besides my own self my children have also travelled by your esteemed airline a number of times. It is pertinent to mention...

Fly Dubai / Fly dubai stealing money from customers

thariiiiiii on 2015-07-16
Don't Use Fly Dubai they are theft they stealing your money nice ways! i was a good customer but they charge me my ticket two time and not pay me back again and the that is the worst customer service i ever face

Flydubai / Flydubai agent denied my rights and ccheated off my money

anandwiz on 2015-05-04
I am lodging this complaint here after my patience-filled emails to flydubai did not yield much response other than the usual rephrases of the same sympathetic statements from customer service agents. Their responses were so generalized and out-of-topic that I wonder if they really...

Flydubai / No refund and the worst customer service

Ekateri on 2015-04-15
I will never travel with that company! i cancelled my booking online, i requested for a refund on my credit card, as i was not traveling to fly to Dubai anymore. Was trying to reach the company and i was always on hold, after 25 min i gave up company has enough stupidity not to reply back...

Flydubai / Refund

Loretahm on 2015-04-02
Hello, I purchased a ticket from flydubai online for a friend using my Visa card on 28/3/15 and for some reason the operators of the flydubai website neglected to inform me that this flight was cancelled so they let me go ahead to pay for the ticket. After all was complete my friend...

Flydubai / Cancelled my flight

fadel eldik on 2015-03-01
Dear flydubai's Owners, Hello i'm Fadel El Deek, Lebanese living in Jeddah, i just want to complain about what happened yesterday with me in dubai international airport terminal 2 with your flight, i came to do my boarding and i was surprised when your mangers told me that i...

Flydubai / Beware of FlyDubai even it offers reasonable tickets; They will definitely cost you more!!

burcuK on 2015-01-12
I would like to bring this notice to all the readers and to warn them that before booking a ticket to a flight in flyDubai, Be prepared to the consequent trouble and harassment made by the FlyDubai for their own several reasons given.. First of all the date of the my return ticket from...

Flydubai / Thiefs

DRNour on 2015-01-06
flydubai 4 times did very stupid things first time they damaged my luggages despite i have insurance but they didnt accept to cover coz they confess only abt total damage, 2nd time did take extra money online booking 3rd time they charged me 2 times amount of same day same ticket here i...

Flydubai / Making up laws against the gcc immigration law

Noha Fawzy Kassem on 2014-10-25
I was travelling from Doha to Dubai on fly dubai. I am an Egyptian citizen with saudi residency "as a housewife" I am married to an american citizen and we were both travelling from Doha to Dubai but mjy husband was travelling on fly emirates and his flight was schdualed 18:15 and...

Fly Dubai / Payment Refund

almubashar on 2014-09-18
My cousin TAIB ABDULKARIM ABDALLAH ALI has not been allowed to board the flight from Colombo to dubai, we made the Online booking, and he also had the Payment card copy details, he had made the cash payment and booked another ticket. When I called the FLY DUBAI, They are not giving the refund back.

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