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LuckyLand Slots Complaints 193

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M
3:43 pm EST

LuckyLand Slots Account verification, denied claim and Account closed

Upon winning $1500 I go to cash out. It was my 1st claim so I had a verify myself upon submitting all documents and I jump through all the hopes that have explaining everything They close my account and gave me no information they said when asked The I violated their terms specifically number 20.3 and upon further reading of this I then asked for more information and proof of whatever the accusation was they declined and said that they needed a part ways I am now contesting all charges through my bank to get my money back and I would also like to have lawyers Sue for a class action lawsuit because they are literally just annoying people to keep the money themselves

Desired outcome: Full reimbursement of all purchased funds, and 5k in addition.

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10:46 pm EST

LuckyLand Slots Luckyland slots and casino

Me and my son have continued to put money on this app and we do go up a couple of dollars but doesn't matter you have to reach 50 to cash out, thing is when you start to go up pay attention to the slots and how they start rolling you see the slots you need coming up and slowing down and then all of a sudden it jerks right past you and I mean jerks if you check it out you will see what I'm saying is true this is a scam

Desired outcome: I'm done with it I just don't want to see anyone else tooken for their money

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3:01 pm EST
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LuckyLand Slots Redemption money

Lucky land slots had emailed me

Last week in January 2023 and said that I was good to go and that my information was verified and that I would have to wait 3 to 7 business days to get my redemption money. I just emailed them to check on it today which is February 2 and they said that they needed my ID again because I had cropped it but then they never told me that before they said that everything went through and that I wouldn’t have to verify myself every time I redeemed money anymore. So then I asked them why they needed my ID again when you guys just told me that I was OK and everything was verified and my redemption money will be in my bank account in 3 to 7 business days and then the lady emailed me back and said that this account will be closed or something and I’m like you guys owe me money. How are you just gonna close my account. So I need someone to reach out to me like as soon as possible to get this figured out. My email address is [protected]@yahoo.com I also have multiple different emails that I verified with lucky land slots and I had verified 10 other things with lucky land slots to make sure that they knew that it was me and not some scam person getting my money. So I just need help with this please I don’t want my account to be disconnected or deactivated because of no reason.

Desired outcome: I want my redemption money and I don’t want my account to be deactivated please

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7:51 pm EST
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LuckyLand Slots Log in

I have been sending emails to y’all for the last month! Trying to get a link sent to my email … [protected]@yahoo.com for over the last two months. Y’all have not and seem to refuse to send me a link to RESET MY PASSWORD. WILL YALL PLEASE SEND ME THE LINK SO I CAN RESET MY PASSWORD . My name is Amy McCan and I’ve been asking for the link for way to long. I just can’t understand why can’t I get the link so that I may log in AND PLAY A GAME. All y’all do when I say forgot password is … a link has been sent to yr email which is n ver there. It is not in my spam either .

Desired outcome: A link sent to reset my password

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11:49 pm EST
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LuckyLand Slots All I want is my money that I have won playing their games

I have won money on Luckyland slots but when I try to redeem my winnings they keep telling me there is a problem with my bank and my bank is rejecting the electronic funds transfer. My banking information is correct and I have re-enterecd it several times but still get the same results. They are trying to tell me I need to change banking information to a different bank but I have never had a problem receiving bank transfers from any other source.. I see here I am not the only person having this problem with them. I have been trying to get $948.00 won on their site for almost 3 weeks now

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Darst Shana
US
May 10, 2023 3:10 am EDT
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Did you ever get your money? I’ve been waiting 2 months now for 3 prize redemptions and they keep saying the same thing about my bank, I’m just so over it they are a scam and I’ll never spend another dollar on that site. Maybe if you finally got your money by now there might be hope for me still?

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5:02 pm EST
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LuckyLand Slots A fraudulent account has been opened under lucky land slots And is hitting me for tons of money

I emailed you guys with a complaint that someone opened an account Not only is it my email it belongs to a male and I am a female. I filed a complaint on my email and you guys shut my account down! My email is [protected]@gmail.com And apparently you guys are letting someone with the email Andrew something hit my cash app card constantly! There are supposed to be measures that you guys take to prevent this from happening I want that fraudulent account closed! I want my account reopened and I want reimbursed for all the money that you allowed someone to fraudulently take out of my account, It is quite obvious when I verified That I am a female and that my email address is [protected]@gmail.com!

Desired outcome: I want that fraudulent account closed immediately! I want my money reimbursed that was allowed to be taken over and over! And I want my account reopened!

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Dusty Barrett
US
Apr 26, 2023 8:51 am EDT
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Did anyone ever help you with this? I think that's what has happened to me as well

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5:50 pm EST

LuckyLand Slots legendary wins slot

i was playing legendary wins the bonus game. i spun the wheel and it landed on the grand jackpot it even lit up the arrow pointing to the middle to the grand jackpot. but as soon as it did it kicked me out of the game completely. so i clicked back on gif back on the legendary wins and it made me spin again and gave me $3. that is a lot of money i got screwed out of. i’m not happy at all and if something isn’t done about it i’m gonna complain in every way possible to every person possible and report yall and this fraud game

Desired outcome: be paid the jackpot i rigbtfullly won

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3:09 pm EST

LuckyLand Slots They will not payout

LuckyLand casino will not payout winnings.

They have all of my info and have sent me emails telling me that they have all of my info but refuse to send a payment. They constantly state issues with my bank and then tell me that there are no issues but that there’s an issue on Luckylands side.

I requested payments multiple times but nothing happens. Just more emails apologizing for the hold up.

I decided to try to cancel payment and just play it out since it seems like a fraud. After a straight loss of $64+, I stop playing and this time requested for them to just pay me out.

Desired outcome: Pay

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6:42 am EST
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LuckyLand Slots Staff members

On Wednesday, December 21st, I won the minor on the Ole game. I provided sufficient evidence of my banking institution and residency. I was asked to resubmit documents numerous times and finally on Thursday after back and replying and submitting documents one 15 times, my info was accepted and approved then forwarded for processing. I then received another email requesting documents that I had already submitted! Over 8 different individuals have requested the same information. At this point I feel that this is some kind of “stall tactic” to prevent me from receiving my funds! I have never been through something like this just to receive my money that I won legally. My funds should have been in my accounts by now! I am disappointed and disgusted with how LuckLand Slots has handled this transaction.

Desired outcome: Pay me my money that was won legitimately!!!

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Update by Kiwi0927
Dec 23, 2022 6:53 am EST

Proof of winnings and unnecessary back-and-forth after submitting requested sufficient documents!

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S
4:37 pm EST

LuckyLand Slots Took money.from.my.sc when.logged.out. i.had 466..67 then.went to log.back in hour layer 66dollars

So approx 330pm.on 12/10 2022.i logged out.of lucky land slots I had 466.66 wentnto log back in to play.again.had 66 66.where is my.400.00.i want it back I bought.15

Dollars special game me.30 I won.750.on.a Christmas slot then.plsyed till 466.66

Where is my m 400.i want.it back also my.grandson purchased like 300 to.400.on my.card he.is.only.7.years old i.need.it back please.and thank.you

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1:06 am EST

LuckyLand Slots Pearl Wilson, Experts Assistant

Contacted Customerf Service through Chat to aske a question about my last transaction to see if it was before 9 o'clock so I would get the 50% off, since I had signed onto website with promo from my email. The assistant the asked I'd there was anything else that the Expert should know. I said, No... she the typed that there would be a $1charge (fully refundable). So I gave them my credit card #. Then I had an alert on my phone that not only was there the $1 charge, but a $28.00 charge as well. I didn't even talk to the Expert. I then locked my card and then she tried to bill me a second time for the same $28.00. Lucky I had locked down my card... can I please be refunded the $28.00?

Desired outcome: I would like an apology and refunded the $28.

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9:11 am EST
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LuckyLand Slots Bank verification: I did well over the reasonable amount. Potential customers be warned.

I provided them with at least 5 very official documents (federal loan statements for 22/23 year; my full bank statements from last month; my ID twice; my bank account with matching routing numbers and checking account numbers from online view; and more). They weren’t going to pay me without proving everything under the sun to them, at the end of the day. I had Bank Logos, My name, My address, dates and time stamps, everything clearly outlined. I completely understand where LuckyLand were coming from, but - FUTURE OR POTENTIAL CUSTOMERS - do understand that this process for me was made very difficult unnecessarily and I don’t believe that I will get any funds back - my initial deposit or my winnings.

Desired outcome: I provided MORE than enough, undoubtedly, for you to know your customer and verify everything about me. You’ll save me 10k in the long run by denying me here, so it’s fine.

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Jennifer Wilkens
US
Feb 11, 2023 7:25 pm EST

I have messaged you contact me... they wont pay asked for all documents so many time I am unable to count then required them all in PDF form then wanted selfies...I think they are a bunch of foreigners sitting in a room racking up our money and sitting there and laughing their A*SES off at us...As we thing they are going to send out money !

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Kevin Culbertson
US
Dec 17, 2022 3:19 pm EST

I've put so much money into this place(like an idiot) and there's almost never even any play back. You'd be better off taking a plane to a real casino than attempting on here. You could play through hundreds of dollars in no time and never hit anything at all. Save your money while you can. 1 star is more than they're worth.

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B
2:14 am EST

LuckyLand Slots No PAYOUTS GIVEN on Lucky land Slots

I played and have spent a lot and enjoying this games but i never got paid only on first two but not next two i won ive emailed several times for several weeks now and i lost all my manners and my patience so im filing this complaint. I know exactly on which games ot times i've been waiting and waiting and waiting and waiting and waiting and waiting some more if i was lying i would have had more higher payments than 100 50$ 100$ 70$ 50$ it was about that many times vi thought i had won after i spent hundreds of dollars and hours playing after the fact so why is it my job to prove it if its their system and company and they should be on it..Not me

Desired outcome: For them to KNOW Who's WINNING AND TO PAY WHY SHOULD WE HAVE TO PROVE IT

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Nancy Schwinck
US
Nov 19, 2022 12:40 pm EST

If you win always take a screenshot then you have proof

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11:22 am EST
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LuckyLand Slots Yosemite

Played you new game with gold coins. Good winning percentage. As soon as I play with sweeps coins, winning stops. I found this to be true for other slots as well. I've given you plenty of money. Would be nice to see better returns. A few months ago I received lucky duck bonus credits. I've spent more money but have yet to receive any more bonus credits.

Desired outcome: Credits

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6:43 pm EST

LuckyLand Slots Lucky land slots

I have spent a lot of money with this company and I win for once in a lifetime us a good amount of money around $7,980 and your company closes out my card steals the rest of my money that's on my account where I can't cash it out and closed my account and won't give me an answer why my account is closed or anything or where my money went that I was going to cash out on so I would really like to know why my account is getting closed. I contacted someone through email and they don't give you an answer they just say your account is closed sorry it cannot be reopened blah blah blah nothing

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6:46 am EDT

LuckyLand Slots Redemption

I won a small amount and they have questioned me like the FBI as to why my maiden name is listed on Facebook why my physical address has a different on my license than on my new bank account. I had to go into depth how long ago I moved and why I haven’t changed my address on my license. Then they turned back around and asked for a screenshot of my Facebook and wanted in depth detail why I used my maiden name. After I get my winnings back f I ever do I’ll never play again

Desired outcome: Give me my money

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5:45 pm EDT

LuckyLand Slots Sweep coin Redemption

On October 17th 2022 I watch Brian Christopher slots live on lucky land and did his scratch off and won 200 sweeps coins. At that time I did not have a lucky land account opened; however, I made an account today on October 18th 2022. I am wondering when I will be able to redeem the $200 sweeps coins so I can play on Lucky land slots?

When I did the scratch off my email was entered so I figured once I set up an account with my email the sweeps coins would come into my account. I was in the ER waiting rooms when I did three scratch off. Sweet it up today. Please notify me what can be done to redeem the coins?

Desired outcome: Get the 200 SC I won on the scratch off

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10:46 am EDT

LuckyLand Slots My account was deactivated last night right in the middle of a game that I was playing the change of my phone number address and email

my house burned down and I have been staying at a friend's so she gave me a phone to borrow but ask that I keep her storage and phone from being full so I created a new email for this phone 336/762/7883 which is [protected]@gmail.com and I'm using her address temporarily for my mail which is 2721 hwy 21 hamptonville n.c 27020 I am keeping my original phone number email and mailing address I just have to go purchase a new phone with the same carrier as I currently had. The number is 704/500/9325 and my email address is [protected]@gmail.com and my recovery email is [protected]@ gmail.com my address 410 howard bridge rd union grove n.c 28689 I did use my mailing address on [protected]@gmail.com but last night I think I put in 2721 hwy 21 hamptonville n.c 27020 not thinking. I love playing luckyland slots and haven't been able to play often with sweepcoins and I have spent a lot to myself and finally last night got to feel the excitement of finally winning something and I was still playing as well. I love to play and play everyday lately and I would really like to get this resolved and get my account opened back up and collect my winnings. I only have a PayPal card and I have a cash card that I haven't used yet I don't bank anywhere.

Desired outcome: To get my account opened back up and collect my winnings and be able to continue to play luckyland slots

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6:56 pm EDT

LuckyLand Slots They take your money allow you to play in a minute you hit big they block you

They send money off your winnings you look down you'll have $5 and you look down and be down to two and you don't even hit the button I think that it's a shame that they're out here like this scamming people taking their money and I think that the one time I did hit big they blocked my account I will now play with me it's lost no more and I thought if you're not to play either cuz you'll never win they'll take your money and nobody cares sincerely no more money

Desired outcome: I spent thousands they couldn't even pay me I want 222 the first time I win and they blocked my account

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10:17 am EDT

LuckyLand Slots Unrecognized Charges on my go2bank card

Hello on 9/29 and 9/30 2022 some charges to my bank that I did not recognized the last time I played lucky land was about a month ago I have contacted my bank and they asked me to dispute the charges with you luckyland and have it settled. I did not make 800$ in charges last night. Sincerely Leonardo Reyes [protected]@gmail.com please give me a number to contact you I believe the charges are fraudulent

Desired outcome: I want my bank account back to normal

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About LuckyLand Slots

LuckyLand Slots is a popular online social casino that operates within the United States. The platform is known for its broad range of engaging, high-quality slot games that offer a fun and exciting gaming experience to its users. It is legally available in most US states under sweepstakes law, providing a unique and compliant way for users to enjoy casino-style games from the comfort of their own homes.

One of the notable features of LuckyLand Slots is its innovative use of sweepstakes model. Users purchase virtual currency, known as Gold Coins, which they can use to play the slots for fun. With every Gold Coin purchase, users also receive Sweepstakes Cash, which they can use to play games for a chance to win more Sweepstakes Cash. Importantly, this Sweepstakes Cash can be redeemed for real cash prizes, which adds a thrilling and rewarding dimension to the gaming experience.

The platform boasts a vast selection of slot games with a variety of themes, all featuring high-quality graphics and engaging gameplay. From classic three-reel slots to multi-reel video slots with exciting bonus rounds, LuckyLand Slots caters to a wide array of player preferences. This commitment to variety and quality contributes to the platform's overall appeal and user satisfaction.

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LuckyLand Slots also places a high priority on user safety and fair play. The platform is fully licensed and regulated, and it employs sophisticated security measures to protect users' personal and financial information. All games use certified random number generators to ensure fair results, underlining the platform's commitment to providing a trustworthy and transparent gaming environment.

In addition to its compelling games and secure platform, LuckyLand Slots also offers robust customer support. The platform provides multiple channels for users to reach out with any queries or concerns, including a comprehensive FAQ section and a dedicated customer support team.

In summary, LuckyLand Slots stands out in the crowded online social casino landscape with its sweepstakes model, diverse selection of slot games, user-friendly interface, and commitment to security and fair play. Its dedication to delivering a fun and rewarding gaming experience has made it a favorite among social casino enthusiasts.
Frequently asked questions (FAQ) about LuckyLand Slots customer service
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Is LuckyLand Slots a legitimate online gaming platform?

LuckyLand Slots is a legitimate social gaming platform, offering sweepstakes-style casino games for players in eligible locations, including the United States (except Washington State).

Who operates LuckyLand Slots?

LuckyLand Slots is operated by Virtual Gaming Worlds (VGW), a company that also operates other social gaming platforms such as Global Poker and Chumba Casino.

Is LuckyLand Slots legal to play in the United States?

LuckyLand Slots is legal to play in most of the United States, with the exception of Washington State, where sweepstakes-style gaming is prohibited.

Can I win real cash prizes on LuckyLand Slots?

Yes, LuckyLand Slots offers the chance to win cash prizes through their sweepstakes model, where players can purchase Gold Coins for gameplay and receive bonus Sweeps Coins, which can be redeemed for cash prizes.

Are there any age restrictions for playing on LuckyLand Slots?

Players must be at least 18 years old to play on LuckyLand Slots.

How does LuckyLand Slots ensure fair gameplay?

LuckyLand Slots uses a random number generator (RNG) to ensure that game outcomes are fair and random.

Is my personal information safe on LuckyLand Slots?

LuckyLand Slots uses SSL encryption and other security measures to protect user information and transactions.

Are there any reviews or testimonials available for LuckyLand Slots?

Customer reviews for LuckyLand Slots can be found on their website, social media pages, and independent review websites such as Trustpilot.

What types of games does LuckyLand Slots offer?

LuckyLand Slots offers a variety of slot games and progressive jackpots, with new games added regularly.

Can I play LuckyLand Slots on my mobile device?

Yes, LuckyLand Slots is accessible on mobile devices through their mobile-optimized website, available on both iOS and Android devices.

Are there any bonuses or promotions available for new players on LuckyLand Slots?

LuckyLand Slots offers various bonuses and promotions, including a sign-up bonus for new players and daily login bonuses.

How do I make purchases or redeem cash prizes on LuckyLand Slots?

LuckyLand Slots accepts multiple payment methods for Gold Coin purchases, such as credit cards and Skrill. Cash prize redemptions can be requested via direct bank transfer or other available options.

How long does it take to receive cash prize redemptions from LuckyLand Slots?

Cash prize redemptions from LuckyLand Slots typically take 5-10 business days to process and be transferred to your bank account.

Is there a customer support team available for LuckyLand Slots?

Yes, LuckyLand Slots has a customer support team available to assist with any issues or inquiries via email or their website's contact form.

Are there any playthrough or wagering requirements on LuckyLand Slots?

There are no playthrough or wagering requirements on Sweeps Coins winnings, which can be redeemed for cash prizes after meeting a minimum redemption threshold.

Can I play LuckyLand Slots with friends or other players?

LuckyLand Slots is primarily a single-player experience, but you can share your progress and interact with friends on social media.

Does LuckyLand Slots have a responsible gaming policy?

LuckyLand Slots promotes responsible gaming and provides resources and self-exclusion options for players who need assistance.

Is there a loyalty or rewards program on LuckyLand Slots?

Currently, LuckyLand Slots does not have a specific loyalty or rewards program but offers bonuses and promotions for regular players.

Can I play LuckyLand Slots if I'm not located in the United States?

LuckyLand Slots is available to players in eligible locations outside the United States. Check their terms and conditions to verify if it is available in your country and whether you are eligible to play.

How can I contact LuckyLand Slots if I have additional questions or concerns?

You can contact LuckyLand Slots' customer support team via email or by submitting a request through the contact form on their website. They will assist you with any questions or concerns related to the platform

Overview of LuckyLand Slots complaint handling

LuckyLand Slots reviews first appeared on Complaints Board on Jul 13, 2019. The latest review I Luckyland Slots was posted on Jul 27, 2024. LuckyLand Slots has an average consumer rating of 1 stars from 194 reviews. LuckyLand Slots has resolved 0 complaints.
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    Matilda Court, Suites 5-7, Giuseppe Cali’ Street, Ta’ Xbiex- XBX, 1423, Malta
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