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LuckyLand Slots Complaints 193

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4:25 pm EDT
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LuckyLand Slots Online gaming

I have been playing slots at Luckyland Slots online and after playing for about a week I won $3500.00 which was great and they paid me promptly, however, since winning everytime I start winning the game malfunctions and says "connection lost" and the screen goes black and reloads, when I am returned to my game and resume playing I am no longer winning. This has happened to me everytime I play since I won (about 3 weeks). I think they have rigged the software to stop working when the player starts to win money. This is so wrong and needs to be investigated. I have brought this to the attention of Luckyland an was told that their system is working fine and it must be my internet provider, but this happens no matter the server or internet provider I use. It happens on all devices.

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Update by Brenda Pettibone
Nov 28, 2020 1:29 pm EST

If I knew who was their regulatory agency they report to I would file a lawsuit. They rip people off and then play stupid. When I first started playing I won money all the time then the glitches started and I have not won a single dime since. Every time I start to win it freezes and returns me to the lobby when I go back to the game I was playing I lose. Other times the game freezes and so I log out and when I log back in my balance goes to zero. I have contacted the support and they just give me the run around and play dumb like they can't see what I have been playing or when.

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roseanne26
US
Apr 08, 2021 8:05 am EDT
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It always happened and they deduct the play already and when the system back up it’s been deducted but you haven’t even play what they deduct from balance it always happens as in when you start winning it’s like their modus! Like I have free spins and it will be stuck then when it come back it will loose my turns

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whenwinz
WI - La Crosse, US
Feb 20, 2024 6:22 pm EST
Replying to comment of roseanne26

Oh my gosh, this happened to me too, and I won like maybe 1200 the first time, cashed out 1000.00 spend the other 200 back. and over a course of a month, and cant win jack sh.t. And now I am experinecing connection loss like these other people. And I saw the bonus round do $.09 - yes 9 cents on a dollar bet. What Casino gets you in a bonus round and doesnt pay anythng at all. Plus there slot turneys I dont even understand and when you play in them, you can through $150.00 in 20 minutes and not get any bonus rounds on a $1.00 bet. I am going to probably deactivate my App.

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Christine Henderson
US
Nov 28, 2020 1:09 pm EST

This happens to me as well. You could get a group lawsuit going.

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2:06 pm EST

LuckyLand Slots Having trouble with my account and purchasing credit

I have several of my debit cards on file and now I try to play and add credit and it doesn't let me do nothing it says can't process payment and it does that for all my debit cards

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1:13 pm EST

LuckyLand Slots software keeps resetting and still takes my bet

software keeps resetting and still takes my bet

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8:54 pm EST

LuckyLand Slots My winnings of 400$ and 150$

I won 400$ on august31 I redeemed gave all my information my banking im identification they trying to rip me off and act like I did not give the correct info and tryed to make me play my wi3 back no I want my money and I done with them they are bullies I have written them and emaied them a few times when I redeemed I gave them all that they needed

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3:41 pm EDT

LuckyLand Slots Refusal to pay

I won 300 dollars in august. Requested the money. Received email stating there was an error the monry was put back. I played won 1200 redeemed it another error also while I was waiting I won another100 no payout I have 34 emails some with assurances the money is on the way. The same say I was assured my payment was on the way the mo ey was back in my account im being scammed
I want a refund of sll money I ayed

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Kitty Harris
US
Oct 26, 2020 3:54 pm EDT

Here same thing I win and all of a sudden it glitches. I start losing my phone is glitching redeemed 50 still haven't received it that have me jumping through hoops. I put alot of money into this game for it to be fraud. I want a full refund of all monies I paid. Can u tell me how ur issue was resolved if ever?

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5:31 pm EDT

LuckyLand Slots My winnings

I won over $50 ..i have not recieved my winnings yet.my number is:
[protected]
My email is:
[protected]@gmail.com
My mailing address is:
843 alderman rd
Apt 571
Jacksonville Fla, 32211
PLEASE HELP
PLEASEHELP
Im a cancer patient i was playing while in therapy.now i have given your company money that i really didnt have to spend.i thought of i win i could possibly win some of the money back.i did.now your company will not even send me a check in the mail.i just want what i won..

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5:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

LuckyLand Slots Over charging

I have been overcharged several hundrrd dollars by this company. But yet whenever i win $500 they say it cannot be transfered because i changed my phone number. I have given this company well over a thousand dollars. Im still trying to contact them but nobody is responding. They dont seem to have a land line. Did LuckyLand Slots rob me and steal my hard earned money. This has been causing a lot of problems in my marriage.

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5:16 am EDT

LuckyLand Slots Cashing out

I have recently requested a $200 payout which I have yet to recieve because I haven't been sent my verification email form for me to send photo copy of my id and recent bank statement. There was no problem loading money into the account to gamble with but there's issues when it comes down to a payout im guessing for customers with 1st time payouts. It payouts take 0-3 days it should not take 48 or more hours to recieve a email to verify your information. There should be a land line company number to call as well as email support (which that you have) to communicate with your loyal paying customers in more than one way.

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7:35 am EDT
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LuckyLand Slots My winnings

Hello my name is Mary Bright I was playing lucky land slots I got lucky and won $550 so I was ask to send in my bank statement along with my ID I done that so when I was about to redeem my winnings a message came in this box saiding your account been deactivated please contact customers support I done that and was told I had to clear out out the cashe I done that the message still on there so I was told to download it again I did that the message was'n there so I was ask which email I wanted to use I told them [protected]@comcast.net I did'n know my winnings was on [protected]@gmail.com so I ask can my winnings still be put on because I needed my winnings I told them I have two grandkids to feed I quest they didn't care about that it was'n there problem so I was ask I need to answer some questions about the game do I know my limit on playing do I have money to play do I play for fun I answer all there questions and when I got back the answer back they telling my my winnings is void when I told them what email I wanted my winnings should of been there and all this time they let me play on two emails until I won that money is where the trouble started all I want is my winnings and I won't deal with them anymore.

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Orlando Harris
US
Jul 15, 2022 5:00 am EDT

They are crooks i would more than willing to testify with anyone bringing up a lawsuit against these people they told me the same thing about keeping One account and then after I win they wanted deactivated

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4:22 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

LuckyLand Slots not receiving promotional sc and being told "[censored] you" by customer service

I have been trying to get help with me not receiving my $50 sweeps cash for purchasing the $9.99 package that was offered as a promotional email. Since 11 a.m. yesterday morning I have been trying to get customer service to fix the amount of sweeps cash that was not credited to me. I got automatic response after automated response after automated response until finally I received an email that said that they needed the transaction ID number they could be located on the email receipt from my purchase. I have never received any email receipt for any purchase that I've made and I've made lots of purchases on this site. So upon bringing that to their attention and asking for help a customer service agent actually has the audacity to say and I quote "man f*** you"... I would be lying if I said that I have encountered a worse situation dealing with customer service and dealing with a problem that they should be fixing but I rather cussing at me ( a paying customer) for reasons unbeknownst to me I have attached a picture of the email offer they were sent to me that I tried to redeem and I will attach the photos of the conversation between me and the customer service agent

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Chocolate5678
US
Dec 24, 2019 7:00 pm EST

Can I get my 50.00

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Chocolate5678
US
Dec 24, 2019 7:00 pm EST

I won 50.00

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1:12 am EDT

LuckyLand Slots lucky land slots

My son, who is mentally challenged, used my card, and my sisters card, to buy points, which he didn't realize he was using money! I played this site several months ago, and my info was in it. What I don't understand is how he was able to use my sisters capital One card. Three hundred dollars!I think I've sent everything and then it's not right, and have to repeat it over and over again! Please, I need help! I call and it sounds like a Jerbble answering the phone. I asked them to call me because I am a novice on the PC.
Linda Solinski
screenname [protected]@aol.com
![protected]
I went next door to play rummy with my sister. When we came home we caught him red handed! He thinks he was winning points. He didn't realize he was losing money.
I keep writing LLSlots, but I have a hard time following what they were telling me to do. They have my info from before and said once they got my info I wouldn't have to submit it again!

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9:34 am EDT

LuckyLand Slots slots game

Numerous times when I've spent tons of money this game will glitch and tell me ive lost internet connection. Its [censored]. Ive been on hi speed wifi with a brand new device and this happens. Betting mad bets over and over and over, then after 10-15 spins it glitches? No what happens is i hit a huge win so they malfunction the game and then the terms and conditons cowardly protect them from such issues when they are causing the issue internally.

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Brenda Pettibone
US
Oct 16, 2020 4:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

YES this happens to me too, and it happens when I start to win, and only when I start to win, their system has to be rigged

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lonnie stokes
US
Dec 11, 2019 7:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

am constantly getting lost connection message, but only AFTER i have made a purchase!

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12:22 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I played luckylandslots.com on Facebook site. I almost played $100.00, then it hit $500.00, Now that I'm trying to collect they are saying I need all information, drivers I'd, 3-month bank statement, the full-page electric bill, social security number, etc. I took pictures on my laptop, but they said they were not clear enough! At first, I used my Debit...

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About LuckyLand Slots

LuckyLand Slots is a popular online social casino that operates within the United States. The platform is known for its broad range of engaging, high-quality slot games that offer a fun and exciting gaming experience to its users. It is legally available in most US states under sweepstakes law, providing a unique and compliant way for users to enjoy casino-style games from the comfort of their own homes.

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Frequently asked questions (FAQ) about LuckyLand Slots customer service
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LuckyLand Slots is a legitimate social gaming platform, offering sweepstakes-style casino games for players in eligible locations, including the United States (except Washington State).

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Are there any reviews or testimonials available for LuckyLand Slots?

Customer reviews for LuckyLand Slots can be found on their website, social media pages, and independent review websites such as Trustpilot.

What types of games does LuckyLand Slots offer?

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Are there any bonuses or promotions available for new players on LuckyLand Slots?

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Can I play LuckyLand Slots with friends or other players?

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You can contact LuckyLand Slots' customer support team via email or by submitting a request through the contact form on their website. They will assist you with any questions or concerns related to the platform

Overview of LuckyLand Slots complaint handling

LuckyLand Slots reviews first appeared on Complaints Board on Jul 13, 2019. The latest review I Luckyland Slots was posted on Jul 27, 2024. LuckyLand Slots has an average consumer rating of 1 stars from 194 reviews. LuckyLand Slots has resolved 0 complaints.
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    Matilda Court, Suites 5-7, Giuseppe Cali’ Street, Ta’ Xbiex- XBX, 1423, Malta
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    Aug 08, 2024
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