Lowe's review: Five LG appliances rebate

Lowes Customer Service

We were recently denied our Rebate from LG appliances. We followed the application process that routed this application through Lowes.

The only feedback we received was that the appliances we purchased do not qualify for the rebate.

Here are the facts:

My wife and I went together and purchased five LG appliances at Lowes store 2742 (south pueblo) on 8-29-23, Transaction number [protected] costing approximately 2000.00 dollars.

We prioritized the purchase of LG appliances based on the rebate from LG through Lowe’s. We were guided in making this purchase by Raymond (the associate) and purchased appliances that would count for the rebate. We were given the rebate form and guided in how to submit.

We submitted for the rebate and just a few days ago received a notice that our rebate was rejected because we didn’t have a sufficient number of qualifying items.

On Sept 28 I went to the Lowes store for an explanation. I was told by Raymond's supervisor that he must have made a mistake, and she was sorry and there is nothing she could do.

Sorry?

We are asking that Lowes make this right. We followed what we were told by a Lowes Associate. We would never have made this purchase if we had known. This is not an LG issue it is a Lowe’s mistake that needs to corrected/compensated.