Light In The Box’s earns a 2.3-star rating from 881 reviews, showing that the majority of online shoppers are somewhat dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Returns procedure
I ordered a blue cotton sleeveless dress from Lightinthebox, I am a standard 18, when it arrived it was just too small all over so I needed to return it.
I was told to get a refund, I would have to take photos showing a tape measure on the dress to prove I had ordered the wrong size. They would decide if I would get a refund if not I could keep the dress that didn’t fit and get a 50% credit note or a 30% cash back which would be put on my account, I don’t have one, and I could transfer it out.
All this took about 10 emails and about a week, surely like every other company I have dealt with my word should be taken that the dress didn’t fit and a full refund made.
This is totally unacceptable.
Jane Bedford
Order number
[protected]
TID [protected].
Desired outcome: Full refund
This complaint has been resolved automatically due to user's inactivity.
Not received my package
I ordered something from this site it was told that it was delivered I have not received anything I keep reaching out the customer service no one is reaching back out to me I asked for a tracking number to track my package my event is on Thursday I paid for expedited shipping I have not received a notice to say where's my package nor have anyone contacted me concerning my package I'm very upset and will not use this company ever again
Desired outcome: I would like to receive my tracking number as well as my package asap
This complaint has been resolved automatically due to user's inactivity.
Clothing
On April 5, 2023 I ordered 5 dresses. I never received a confirmation email about my order. I noticed that PayPal paid $123.00 to Light In a Box for my order. I tried contacting this company many many times. When I would try to sign in the password I saved would not be accepted. So I selected the forgot password option. A message came up that a email would be sent to me to reset my password. No email came so I tried again and again and again. Never did I receive a reset email. Without signing in I could not communicate with them. So I contacted PayPal about my problem and they contacted the company. I have received the dresses. No invoice in the packages and no email from this company. Now I need to return them because the quality is very poor and the fit is off. But I once again cannot connect to their website because I have no password. I MUST have their okay to send them back. What a terrible mistake doing business with this company. If you can please help me. Thank you.
Mary Ann Younk
Desired outcome: Get a password so I can send these dresses back and get a refund.
This complaint has been resolved automatically due to user's inactivity.
Customer service contact is not valid. No way to contact them. I would like to speak someone
Dear customer, we are sorry for hearing your encounter.
You can contact our customer service via:
Browser: Personal center> My orders> choose specific order and click buttom Customer Service
APP: Account>Help Center>Contact Customer Service for My Order> choose order# and click>View details.
We will come back for help within 24 hours.
Thank you!
Returns and refunds
I've returned six shirts and one pair trainers back to LightInTheBox warehouse at Unit4, Lichfield Road by Royal Mail Special Recorded Delivery and a recorded letter. I've also sent two letters by recorded delivery to LITB office at Tottenham Court Road, London claiming refund due. I've had no reply, correspondence or acknowledgement from them whatsoever.I have all RM post receipts, dates, customer ref number all I should need for a due claim. I want them to sort this before I apply to my bank for fraud claim. I writen to orgs like Pissed customer.com. I await your notice and reply please.
Desired outcome: Refund for returned items in full.
This complaint has been resolved automatically due to user's inactivity.
The quality of a dress I purchased and their limited return policy
I purchased a dress the end of last month. I was very disappointed because it seemed much more like a house dress/nightgown than something I would wear to some place. Photos can't tell you how the material feels. I don't remember seeing the 7 day return policy but I understand the cost to return it would be very high. No, I will never purchase anything from them again no matter how nice it looks in the photo. Realistically, 7 days is not much time and should be shown prominently in their advertisements.
This complaint has been resolved automatically due to user's inactivity.
Swimwear
I ordered 2 swimming costumes of different sizes, as they said I could return one in 7 days no questions. What they didn't say was that I had to return it to CHINA, and pay the postage myself (cheapest cost is £14 for this package. This is after paying £8 for postage of 2 very light items in the first place. So my £23 swim costume will now have cost £45. This is a scam.
Desired outcome: Ability to return the item to UK address for reasonable return postage cost (< £5) and get my money back in a ressonable timeframe (< 3 weeks)
This complaint has been resolved automatically due to user's inactivity.
Tried to Return an Item
I ordered a bikini bathing suit in a size small, which, according to their size chart, should have fit. It was way bigger than a small. I tried to return the item within 7 days as their policy states but I couldn't get the "return or exchange" option to come it so I looked up the return address, and sent the bathing suit along with a letter explaining the issue and a copy of the page on their website that wouldn't bring up the "return or exchange" option to: 4970 Joule St., Reno, NV 89502. I paid the postage of $5.85. This was done on 4/18/23. On 4/26, I got the package back with the following label:
Return to Sender
Unable to Forward
Unable to Forward
Return to Sender
Desired outcome: I would appreciate a refund, to include the postage I paid.
This complaint has been resolved automatically due to user's inactivity.
Prom Dress
I placed an order with them for daughters prom dress this pass Sunday within 20 minutes of placing the order we canceled the order because it would not come on time…. I had to ask for refund 5 times….. before they agreed to give me my money back…. the cost was $175. These scammers keep $64 dollars of my money… and even try to run my card for another 175. Do not order from them….. Where is my money?
Desired outcome: I want all of my money back
This complaint has been resolved automatically due to user's inactivity.
1 dress and 2 swimsuits
On 12/31/22 I ordered 2 dresses and 2 swinsuits from Light in the Box. They arrived 1/12/23. I was very disappointed in the quality of the merchandise. I did keep 1 dress but returned 1 dress and 2 swimsuits due to not being as described online. The dress had an unfinished hem at the bottom. 1 swimsuit had a seam rolled to the outiside of the bra area and sewn that way, the other was supposed to have a V wire bra but there wasn't any wire anywhere in the suit. All items were very cheaply made with very thin material.
I immeadiately contacted customer service on 1/12/23, the day they arrived and asked for a shipping label as I wanted to return them and get my money back as they weren't as described online. I received an email asking that I reconsider my decision to send them back and they would offer me a small refund and a credit toward other merchandise. They explained it may cost $40 to ship it back. I insisted I wanted my refund which was $127.96. They also sent a mail stating there was only a 7 day window that I had to send this back to them. After multiple emails I found where I could email a supervisor which I did. She responded stating they didn't have a return label but gave me the address where and how to ship it back to them in China. She stated it would take 2-4 weeks for them to process it but assured me I would get the refund due me. It is now 4/17/23, 3 months later and no refund, I did dispute this through my credit card and was informed that Light in the Box states they weren't returnable items. The items were misrepresented online. I supplied several pictures to them showing the differences in the description and the items I received. I have appealed the dispute and supplied my credit card company with all the supporting documentation, including the emails from them and their supervisor. Hopefully this is enough information for them to refund me my money. I would never recommend Light in the box and would never buy from them again.
Desired outcome: Get my refund of $127.96 from Light in the Box.
This complaint has been resolved automatically due to user's inactivity.
Customer service is not working for me
My order # [protected]. My email is [protected]@yahoo.com.I received the clover mother of the bride dress without the bow. I tried customer service, but couldn’t get through.. After I downloaded light in the box app, I lost my orders, there is no order history. I registered my cellphone and removed the house phone from the record, not sure if this identifies me as a new customer.
How could you fix the missing bow? If it is sent, I can attach it.
Thanks,
Lorraine Wilson
Desired outcome: I would love me to receive the missing bow
This complaint has been resolved automatically due to user's inactivity.
Multifunctional electric bath brush
Received today. Plugged in to charge, indicator light showing “red” left on charge for 5 hours, indicator light now show “blue “.
Unplugged it, pushed on/off button, but does not turn on, and light turns red again.
Went to LightInTheBox support page, and was advised that all I can do, is either send it back at my own expense or keep it and get 10% discount off my next order.
Desired outcome: I would like a refund please.
This complaint has been resolved automatically due to user's inactivity.
Scam company ! Charged, but did not ship twice
Charged me for two different orders, but never shipped to my house. Claimed they had the wrong address which was wrong because the first time they get the address right second third order they shipped to New Jersey. Four states away. Then they claimed it was my fault for having the wrong shipping information. I use PayPal, which had all the correct information populated. If you do a Google search for the bad reviews, you’ll be shocked. ! Also look at the reviews on their Facebook site ! This is a scam company
Desired outcome: I want my money back. Two different orders.
This complaint has been resolved automatically due to user's inactivity.
T-shirt refund
I ordered a T-shirt and it wasn't right for me. I began the (incredibly overly complex) refund process and was waiting for the promised email from the customer service team (instructed that it would be sent within 24 hours of my form completion) but it never arrived. I've heard nothing since. It's been more than two weeks.
Women's T shirt Tee Tee Spring Royal Blue Light Brown Blue Color Block Striped Print Long Sleeve Daily Weekend Basic Round Neck Regular Geometric S
Size:S Color:Brown
Desired outcome: A refund
This complaint has been resolved automatically due to user's inactivity.
Clothes
I am trying to return three summer tops which are all totally unsuitable.
I will have to pay to return the items and would only get half the money back from the company, if the money is ever sent to me, which, really, I doubt. The photos on the website are nothing like the items sent to me. Looking on the website about complaints it looks as if the majority of complaints have never been resolved.
I am writing to you to see if there is such a thing as putting this company on notice by putting a marker on the advert, saying: -Be Wary when dealing with Light in the Box - so that other people will not be duped like I was for about £80, which is a lot of money to lose and it takes a long time to earn.
Helen Paydon
Desired outcome: Total refund of my money
This complaint has been resolved automatically due to user's inactivity.
Oriole Feeder
Ticket ID: [protected] Order Number: [protected]
For two Oriole Feeders on 3/23/2023. Arrived on 4/2/2023. I immediately opened one box to assemble the feeder. The square center piece that holds feeder together immediately came unsoldered before the feeder was even assembled due to shoddy workmanship.
I did not even open the second feeder. I repacked the first feeder exactly as it had arrived.
I went straight to the Light in the Box website and attempted to request a return label. The photos would not attach. I submitted the request and offered to send the photos.
There was absolutely no record of this request.
Therefore, today, I submitted another request for a return label with pre-paid postage. This time the photos did attach. I requested a full refund, plus a refund of the postage I paid for this unsatisfactory and shoddy product.
Desired outcome: Please respond, send postage-paid return label. Refund for feeders + refund of postage. Holly Smith,[protected], [protected]@sbcglobal.net.
This complaint has been resolved automatically due to user's inactivity.
Lightinthebox return policy
I purchased 6 tee shirts in one specific size. When I received them, every one of them were of different sizes and the quality was poor.
Lightinthebox supposedly has a 7 day "no questions asked" return policy. Then to find out they want you to ship it back to China at your cost. The items cost me $85.93 with an additional $28 charge to ship to me when purchased. To ship them back (at the cheapest rate) is $55. So, I would be a total of $2.93 to the good. On top of that it would take 2-4 weeks to get a "refund". They did mention they would pay half of the return shipping in the form of a credit. I would not buy anything else from them especially knowing they are a chinese company.
Desired outcome: Lightinthebox should pay for return shipping.
This complaint has been resolved automatically due to user's inactivity.
Ladies Pant Suit
I ordered a pant suit, a regular size that they offer. It did not fit. I contacted Light In The Box immediately the same day I received it to return and get a refund.
Their website "Returns" CLEARLY STATES they have a 7-DAY-NO-REASON-RETURN.
They WILL NOT HONOR WHAT THEY HAVE ON THEIR WEBSITE!
I WILL NEVER USE THIS WEBSITE AGAIN AND NEVER RECOMMEND TO ANYONE!
Desired outcome: I WANT MY MONEY BACK!!!!!
This complaint has been resolved automatically due to user's inactivity.
Tunic ordered and poor customer service
Beginning March 11, 2023 and still ongoing...
Do not order from this business! Immediately upon receiving this item, ordered in 2 sizes larger as instructed in garment page and finding it so tight I could hardly get it on and which could not even be buttoned having a 2-inch gap, I initiated a refund, It's been one month now, and instead of being "contacted within one business day' by a customer service rep, several days would go by with no response whatsoever and me having to send yet another inquiry. Those responses I finally did get, I followed their instructions to provide further "proof" that the item did not fit only to be given a further run around even after photographs were sent, no telling me to send them my measurements by using a tape measure which I do not own and refuse to purchase simply on their idiotic behalf. NEVER have I dealt with such a shoddy business with such sub par merchandise and business methods. Steer clear of this business at all costs!
Desired outcome: Total refund
This complaint has been resolved automatically due to user's inactivity.
Description of garments, returns policy and refund service.
Dear Light in the Box
INTENTION TO ACT
Order number [protected]
04/04/2023
I am writing on behalf of my mother Pearl Newman who purchase 3 very costly dresses from you, whilst under the impression that you were trading from the UK.
It is not clear on your website that the goods were being shipped from China, in accordance with international trading standards.
She is a size 18 and purchased size 20 for comfort, having consulted your sizing guide.
The dresses were far too small, thus not complying with their description or adhering to what a consumer has a right to expect according to the UK Consumer Rights Act 2015.
Several weeks on we are still in a highly unsatisfactory place.
Following my mother being told she could return the dresses for a refund, after much insistence on her part, she found she had to post them priority international post to China at a monstrous cost of £75! (Surely more than the cost to make the garments).
Many weeks later, the good have been returned to her, the sender, having failed to pass through customs. The manufacturers are clearly operating above the law, selling internationally with no care to provide a return address within the customer’s country or indeed any way to actually return faulty or ‘not as described’ goods.
So, we are in a position where we have dresses smaller than advertised, we have spent £75 on postage only have the unwanted goods returned and we have no refund in sight.
I have sought advice from Trading Standards and the UK International Consumer Centre who are very interested in the way you and other international manufacturers trade.
You are required by law to provide your company location and set out extra charges such as delivery and return costs at point of purchase. Nowhere on your website does it clearly state that this will be to China at a cost of £75.
I am demanding a full refund for the dresses and for the Parcel Force postage that she was advised to pay for. I feel that you are taking advantage of the elderly who are not as wary as the rest of us when it comes to cheap mass imported goods from China masquerading as a quality online fashion store.
If you cannot find a satisfactory conclusion to the issue, we will be making further legal steps.
Yours sincerely
Hayley Newman (Ms)
Desired outcome: Full refund of goods and £75 postage to return items to China, which were rejected by customs and returned to sender unopened.
This complaint has been resolved automatically due to user's inactivity.
Order number [protected] Mrs Kathleen O
Order number [protected] Kathleen Parton I returned 2 dresses to China as advised by yourselves in July 2022 standing the £22 cost. They have just been delivered back to me unopened ! No word from yourselves in all this time and I still haven’t had a penny returned from you which is a disgrace! I’m out of pocket by £100 including postage and I think I have been more than patient . The service has been awful and I think now I deserve my refund ASAP . I have been upset and inconvenienced enough now. PLEASE SORT THIS OUT After nearly 9 months I think it is a care of duty for you to deal with this as a matter of urgency . Thankyou. Mrs Kathleen Parton.k.[protected]@gmail. com telephone [protected]
This complaint has been resolved automatically due to user's inactivity.
Light In The Box Reviews 0
If you represent Light In The Box, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Light In The Box
One of the key strengths of Light In The Box is its extensive product catalog. The website features an impressive array of categories, including apparel, electronics, home decor, accessories, and more. Customers can browse through thousands of items, finding everything from trendy clothing to innovative gadgets, all conveniently accessible in one place.
Customers have expressed satisfaction with the affordability of products available on Light In The Box. The platform is known for offering competitive prices, often significantly lower than traditional retail stores. This affordability has attracted budget-conscious shoppers seeking great deals without compromising on quality.
Light In The Box has also been praised for its international shipping capabilities. With warehouses strategically located around the world, the company is able to deliver products to customers worldwide efficiently. This global reach enables shoppers from different countries to access a diverse range of products, expanding their choices beyond local retailers.
Furthermore, the website's user-friendly interface and intuitive navigation have received positive feedback from customers. The search and filtering options allow users to easily find specific items or explore different categories effortlessly. This streamlined browsing experience contributes to a smooth and efficient shopping journey.
However, it's important to note that there have been some occasional complaints from customers regarding order fulfillment and customer service. Instances of delayed deliveries and difficulties in resolving issues have been reported. While these instances may be isolated, it's crucial for customers to be aware of potential challenges and manage their expectations accordingly.
In summary, Light In The Box is a reputable online retail platform that offers a wide range of affordable products. With its extensive catalog, competitive prices, and global shipping capabilities, the website has garnered positive reviews from customers worldwide. While occasional issues with order fulfillment and customer service have been reported, the overall shopping experience on Light In The Box has been commendable for its affordability, variety, and user-friendly interface.
1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Light In The Box. Make it specific and clear, for example, "Incorrect Item Received from Light In The Box" or "Refund Not Processed by Light In The Box".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, shipping and delivery, customer service, and return or refund policies. Include specifics about any transactions, such as order numbers, dates, and amounts. Clearly describe the nature of the issue, including what went wrong and how it deviates from your expectations or the company's promises. If you attempted to resolve the issue, outline the steps you took and the responses received from Light In The Box. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of your issue with Light In The Box. In the 'Desired Outcome' field, clearly state what you would consider a satisfactory resolution, whether it's a refund, exchange, or other forms of compensation.
7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Light In The Box or further inquiries into your complaint.
Yes, Light in the Box is a legitimate website.
Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.
Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.
Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.
Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.
Yes, Light in the Box is a Chinese website.
No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.
No, Light in the Box is an online retailer and does not have a physical store.
Yes, Light in the Box uses secure methods to protect personal information entered on their website.
Yes, Light in the Box has customer service available to assist with any questions or concerns.
Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.
Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.
Light in the Box offers both wholesale and retail options.
Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.
Yes, Light in the Box uses secure payment methods to protect credit card information.
Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.
Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.
Light in the Box does not have a loyalty program at this time.
Yes, Light in the Box provides tracking information for orders.
Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.
Overview of Light In The Box complaint handling
-
Light In The Box Contacts
-
Light In The Box emailsjack@lightinthebox.com96%Confidence score: 96%ipip@lightinthebox.com95%Confidence score: 95%it_security@lightinthebox.com94%Confidence score: 94%Supportlitbcs@lightinthebox.com
-
Light In The Box addressBeijing, China
-
Light In The Box social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 11, 2024
Most discussed Light In The Box complaints
do not use this company!Recent comments about Light In The Box company
I cannot return an article...Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.