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bills payment
I am complaining about LBC Express, Masangkay Branch, Manila, Philippines. On Dec 7, 2019, I was about to make a bill payment at LBC Express. There are only 3 customers in the store including myself. Two of them were to ship package and one of them was already on the counter packing the package.
I filled up the form and submitted to the employee whom asked me to sit and wait. There were 2 counters but only one of them was active. The other counter had employee sitting but basically did nothing.
I had to wait for more than 1 hour to had my bills paid. In between wait, a new customer came and went directly to the inactive counter and he was attended and made his transaction. He didn't even bother to attend my form.
I asked them about my turn and they only asked me to wait and told me that they had many customers in line before me despite there were only two customers there. They didn't smile at all despite the slogan of LBC. Friendly is clearly not something they should be proud of.
I eventually made my payment and was very upset with the service. None of them even bother to apologize or showed their regret for their service.
I will definitely never use the service of LBC again because of this. I hope that this reach your attention and you can address the issue.
Thank you for your concern.
I did not receive my item. it was already paid through credit card
I did not received my Lazada item with a tracking no. [protected] however on the LBC dashboard it was already delivered, the delivery man is RIZALDO ESTRADA from LBC LUPON BRANCH DVO ORIENTAL. The item is a Mobile phone Xiami Redmi7 4gb 64gb, it was already paid through my credit card. The delivery man is nowhere to be found and cannot be contac
employee
i went to lbc waltermart branch in san fernando pampanga at about 6 pm the lady employee i asked for her name Jane ( not sure of the spelling) needs a little bit of customer service training. Just a gist of what transpired at about 6pm in the evening. i was waiting for my turn. she seem a little bit of not in the mood. i asked her couple of times if she wants the tracking number so to make it easier for her she did not reply nor did she acknowledge that i even offered. but of course i insisted so i gave her d number. i think she was in a slow paced slow mo kind of world when she was doing her thing checking my parcel and all. I waited patiently till it's time for her to make me sign the docs. i asked her where i could locate the tracking number so i could verify. and she didnt even acknowledge that i asked her something. she repeatedly command me to sign the form double tap the blank i need the sign. but i refused because i needed to check the trackjng number i asked again thats when she answered. after i signed the first parcel she flipped the page and pointed again and told me to sign impatiently tapping d space where i should sign. but i was keeping my calm and goodness it is a blessing that i only have 3 parcels and 3 docs to sign otherwise i would have flared up. no bigg deal but as a customer and if she's nit happy what she's doing i guess she should not be a frontliner. it seems she need a lot of coaching. if i have to rate that branch based on the employees i would have to think twice on even giving you a 5. anyway regards and more power to your company. just a luttle heads up to your team just a lot of coaching sessions to make good quality service.
cop item already received by the receiver. cannot claim the money due to no given claiming number.
Bakit wala pa po akong claim number na natatangap na text para makuya yung payment ng COP sa dalawang transaction ko last November 27. Pag e trace yung parcel is Ready to pick-up na. E na claim na po ng reciever yung item at nka pag baayd na cya duon. Nakuja nya yung parce November 30 pa, until now di ko a makuha-kuha yung pera kasi walang claiming #.
Please paki check sa system nyo if na posting na po yun. Salamat!
lazada delivery which I did not receive but the status was delivered
Yes, so nag order ako nang cherry mobile cellphone and it happened that it is just also an order from my neighbor since she doesn't know how to purchase online. I received a text message from LBC twice to prepare the money and I waited for those times but when I checked the status of my package, it says delivered. So may kababalaghan bang nangyayari sa loob nang opisina nyo kung sino ang magka enteres, anytime makaka grab nang mga orders namin? It happened to me twice pero binaliwala ko lang nung una. now nag order ako uli and ang tagal ma forward ha, dumating sa butuan branch nang dec 2 and i found out na same date pa nila binayaran kaya siguro naka hold pa yung isa ko. or baka ma interesan na naman? BAYUGAN BRANCH ang pjnakamalapit ko but the package is still in butuan since dec. 2. pakilinaw sa mga staffs nyo na wag magnakaw. nakakainis at di nalang sila mag order nang kanila? hassle huh!
poor service
Nov.23 nagpadala aq sa taguig(complete address poh ang nilagay q sa papel.Mahaba lang kaya nd q malagay ngaun) nov.25 nasa sucat cargo team.. nagtrack aq online at ang sabi nd dw makita ng delivery man due to incomplete address. Bkit incomplete address? ei un mismo ang bnigay ng receiver q...And may contact number ng receiver aqng nilagay...Bakit nd nila...
Read full review of LBC Expresslazada wallet refund/ rude lbc agent
I went to the LBC branch in St. Anne's Square, Balagtas, Bulacan to withdraw my lazada wallet refund. The LBC agent (Irene) didn't know what to do and was very rude. She also said she is not aware of the process and didn't even attempt to find out what to do. I asked for LBC hotline and she handed me a big parcel box to get number. She dropped it in front...
Read full review of LBC Expressapostille documents
Hello! I would like to ask your help because we are waiting our important documents from Philippines here in italy. This is send November 26 2019 and they said there in LBC is 7 days to wait before it arrive here in italy, but until now that is not arrive here in my address. I hope you can help me. Thank you! Iur address is correct, Via delle Case Bianche 60/B Fornacette Calcinaia Pisa 56012 Italy
Read full review of LBC Expressdelivery service and passed due date
I ordered monitor from easy pc during 11:11 sale and the tracking status was out for delivery after a week the order date. The status said, arrived at lbc sanchez mira branch but it was not delivered because it's out of LBC Delivery service area. And after that the status was out for delivery 3 times already but still no one care to deliver. I tried to...
Read full review of LBC Expressimportant documents
On Dec. 1, 2019, LBC located at SM Baguio was late for almost 2 hours. We were there at 10:00 am and they just opened their store at 11:45 am, thinking that their branch is in the mall.
Another incident is that on my receipt, it says that my documents will be picked up on Dec. 1, 2019. We went there Dec. 1 in the morning, and they said it will still arrive at 5:30 pm. We just decided to come back again on Dec. 2 in the morning, and again they said that it will still arrive at 5:30 pm onwards. We wasted money, time, and effort. I hope that the pick-up date MUST be strictly followed. I badly needed my documents and it is in a rush for my application. There are already a lot of complaints in your company. I hope your company will improve your service because you're a courier company. If you continue your poor service, you'll lose customers.
not following standard operating procedure
This is in relation to my experience just this afternoon, December 4, at LBC, Nueva, San Pedro, Laguna. Agents there are not following proper protocol in terms of accommodating clients. They have a numbering system that is supposed to be followed accordingly. However, they accommodate those clients that they personally know / or maybe regular customers even...
Read full review of LBC Expressdelay parcel delivery
Good day,
magandang araw po sa inyo lahat team LBC Dec. 1 po may parcel po kami from Bulacan under the sender of Ms.Joanna F. Bicas And receiver Ms. Melissa Anne A. Vargas but until now parcel not yet came and we contact the customer service san fernando brach sabi samin 11 am out na for delivery pero wla pa dumating nag bayad kami sa tamang amount pero ang service po ay napaka bagal
Alwin Vargas
+[protected]
88 San Juan Sta Ana Pampanga
Good Day,
pa check po ako ng parcel namin dahil sobrang delay na po
[protected] receiver name Melissa Anne A. Vargas
sender Joanna F. Bicas sabi sakin 11am out for delivery na pero wla pa dumating
delivery longer than expected ii take almost 9 days and counting.
Engr. Fahad Salic Dialem November 26, 2019 [protected] fdialem.[protected]@gmail.com The package contains my mom's claim for her provident and death claim, birth certificates of my brothers and sisters were also included also a service record that was very important of all the documents sealed by Department of Education, We will be submitting all the...
Read full review of LBC Expressservice of the staff
Im writing this letter bcos i felt its going to be a habit of those staff to reject some services. First time, I want to take my money from LBc thru palawan..but the staff said my passport was expired, need to renew with non expiry id and this staff discourage me and saying better to go direct to palawan bcos it will takes time to update...Then i...
Read full review of LBC Expressdelayed delivery and poor bahrain customer service
I paid for an express delivery service of a document parcel at BD 24.000 sent on 17 Nov. 2019 from LBC Bahrain. It was an urgent required document from the Embassy. Express delivery is within 3-5 working days. Until 2 Dec. 2019 the package is not delivered. I contacted LBC Bahrain to ask for assistance but they ignored my calls and messages.
This is an entirely poor costumer service from LBC Bahrain!
box collection and delivery to antique
The service booking was made on October 28th 2019. We were told the pick-up would be with in a month. A follow up phone call was made to confirm the service would happen on November 19th - but no collection has yet been made. The box is waiting at GB Liners, Holmer Road, Hereford. HR4 9RU. Can we get confirmation as to when the package will be collected and scheduled for delivery?
Read full review of LBC Expresspackage
My package was send to Lbs branch far from us. Which is Curonsio, Pasig.
We live at Pasay City.
I requested your Metro point Pasay to tranfer my package to the the nearest branch. But untill now I do not receive any message or notice.
I been trying to contact both branch!
But no replies were made.
Hoping for your immediate response.
[protected]
39D garcia street corner edsa pasay city
lbc balikbayan box
I would like to file a written formal complaint regarding a Balikbayan box from my aunt, Emilia S. Del Rosario in Las Vegas, which is sent to my dad, Pascual L. Sabalvaro, Jr. here in the province of Oriental Mindoro. We had received the box last November 27th. Attached here is the copy of the receipt that we got with Bill Lading Tracking Number [protected] and list of items that should be inside the box. We had noticed that some of the listed items were actually missing, such as the 40 pieces of clothes, 6 towels and a pair of slippers. Attached here are the images of what some of your staffs in LBC had done to the box. They had cut the side part of it, had entirely opened it, which is unacceptable since some of the listed items on the receipt were missing.
Your quick response and action pertaining to this urgent matter would be greatly appreciated.
Please email me at [protected]@gmail.com.
Thanks,
Karen S. Pasia
unethical behavior
To Whom It May Concern: This is to file a complaint against the rude behavior of your Customer service representative name: Rosthel Gordula. It was Nov. 25, 2019 at 6:30pm Mnl time when we arrived in your branch to send a parcel document. Knowing the 7:00pm cut off I asked your representative to accommodate our request if the document can still be send...
Read full review of LBC Expressshipment issue
Hi. Ask ko lang I was tracking my delivery and the status said "shipment issue, please get in touch with us through our official customer care channels"
My tracking number is [protected].
My question is what is the issue? I was waiting for the delivery all day because the shipment status is "Ready for delivery. Please expect delivery within the day."
Hope you can resolve it . Thanks
LBC Express reviews 0
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Overview of LBC Express complaint handling
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LBC Express contacts
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LBC Express emailscustomercare@lbcexpress.com100%Confidence score: 100%Support
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LBC Express addressSM City Cebu, Cebu, Philippines
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LBC Express social media
Most discussed complaints
My son called me a liar 41 (opinions to this review) tracking number is not working 5 (opinions to this review) delivery team 2 cebu city, cebu 4 (opinions to this review) shipment issue. please get in touch with us through our official customer care channels. 2 (opinions to this review) credit card not received 2 (opinions to this review)Recent comments about LBC Express company
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