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Very important document
Im complaining about my received important document, DS2019 for my interview in the US embassy, as I accepted it, it is very crumpled and this is very important cuz I have to show it to the consul... Im worried I will get rejected because it does not look presentable...
Desired outcome: just to inform the company about the service
Parcel not yet delivered
Nagpadala ang aunty ko sa LBC Marigondon Cebu noong sept 6, 2021 bound to Mauban Quezon, ang sabi nyo 2-5 days bago makarating, bakit hanggang ngaun wla pa rin sa akin ung parcel, kelangan kelangan ko n sya dahil mahalaga ang dokumentong un. Sana hindi nyo lang tinanggap kung hind nyo pala kayang icompromise ang time period n binibigay nyo, nakakasira kayo ng plano, sana sa iba ko n lang pinadala... Grabe kayo LBC.
Desired outcome: Asap
Tracking #: [protected]
Destination: Mauban Quezon
Origin: Marigondon Cebu Citu
Sender: Heleb Apawan
Receiver: Phebe Apawan
My documents
Magandang gabi po mam/sir,
Gusto ko lang po ireport ang LBC puerto princesa palawan, kasi po pinadala po ng ate ko ang documents ko cenomar at brgy.clearance na kaylangan na kylangan ko po para sa philippine coastguard, pinadala po ng ate ko noong august 31 2021, na hanggang ngayon september 14 ay di parin po dumadating dito sa LBC pantok binangonan rizal sana po ay magawan po ng paraan at mapanagot po ang my pagkakamali po dito, maraming salamat po!
Desired outcome: LBC PUERTO PRINCESA PALAWAN
Delivery of empty boxes
I paid 30 pound deposit to LBC express metro bank I was informed the deposit cleared on the 23 August 2021 I have not received any boxes even though I have contacted LBC 6 times each time was told boxes would be delivered and expect a phone call for delivery, no phone call or delivery of boxes each time I call I get a call center in manila are these young people doing their job right and actually scheduling my boxes or just not bothering they don't listen to what your saying just reading what they need to tell you, secondly contacted customer care they answer every time with what's your contact details I send them everything and that's it no more contact really LBC is now the worst shippers ever do they care for Philippine families who need to send items to their loved ones and their children...
Desired outcome: i want my boxes that i paid for
Delivery/ delivery fee
August 23, [protected] Is the 1st tracking number given to me, this is supposedly door to door delivery with 305php delivery fee. I tracked it and saw it will be delivered within the day. Waited for 2 days, no delivery happened. Then tried tracking it again and adv me to call LBC for some issues. I googled the contact number in Lipa, no one answered. I tried messaging LBC thru Facebook messenger, no reply. Until it was delivered back to the seller. The seller advised me that according to LBC, the reason why it wasnt delivered is because they were not anle to contact me and no one is at home which is very impossible to happen. No one called me, and I am always in the house. Then September 11 another tracking number, [protected] then I received a call today from LBC that it will be delivered today but need to pay 605php! Is it my fault that it wasnt delivered to me the first time you tried to deliver the parcel to me? I need the refund please!
Desired outcome: Refund me the excess charge!
Cargo shipment
In June this year, I shipped 5 large balikbayan boxes here in San Diego, California bound for Manila, Muntinlupa City in particular. The cargo was received on September 7, 2021 by the consignee. I let her open the boxes just yesterday and discovered that all the 25 lbs and 15lbs Rice as well as assorted canned goods were missing. The tracking numbers of the cargo I am referring are:[protected], [protected], [protected], [protected] & [protected]. I don't have a picture of the boxes yet and the complete list of items missing.
Apolo Estrada, [protected]@yahoo.com
Cargo express
I would like to complain the branch at sm san lazaro wherein the services are very poor. The customer service is very bad. With all my visits here, I didn't have any good experience at all. I hope the management would do something about the service here and the staff as well.
First, they didn't inform the customers that we would need to buy our own bubble wraps whenever the staff deem it necessary. Secondly, their queueing system sucks. The machine supposedly told us that we would receive a text once it would be our turn, yet we didn't get any. And yet it's our fault that they already were in cut-off for that day? But we didn't get any text so we just waited in vain.
The staff here are very unprofessional, no good customer treatment as well. Totally not worth the visit if only we had a choice.
Desired outcome: Better service and call the attention of the staff for a disciplinary action
The time of delivery
[protected] this is my tracking number, why my item always unforessen event. Pls deliver my item as soos as possible. Please tell your delibery man to contact us or txt. Lbc always sending me a message that my item is ready for delivery the said day, im waiting that day but no lbc courier has come.. I need my parcel as soon as possible. Please check my tracking number and resolve is as soon as possible
Desired outcome: Delivery my parcel as soon as possible.call me when the courier is ready for delvery .para ma guide ko xa kung nahihirapan hanapin bahay namin
Parcel not receive
Hi I'm Ronalyn Flores, LBC automatically send message upon the delivery of my parcel on the said day. however I did not receive any parcel from LBC, I thought it was due to typhoon but upon tracking it indicates that it has been successfully delivered even though I don't receive anything. I am so worried since these are some important documents from my work. I also call to the customer service and they advise me they will request retrieve however there's no update yet. They just get my contact number.
Here's the tracking number: [protected] for your reference, my address is 531 Purok 4 CaMp Vicente Lim Mayapa, Calamba Laguna
Hope you can help me ASAP
Desired outcome: item to be deliver
not yet resolve
Late/no update delivery of parcel
Parcel was picked up on the scheduled date august 31, 2021. Delivery took too long, no updates today is september 10, 2021. Parcel is from cavite to be delivered at laguna only. No updates. No calls. No messages about the parcel.
Desired outcome: To take action ASAP and DELIVER THE PARCEL IMMEDIATELY.
parcel delivery
LBC, hwag na kayo tumanggap ng package na meron coverage issues. Ending pick upin din pala. Sayang bayad sa inyo. Nakatatlong express padala na sa inyo. At ending pick up din pala. Yung dalawa dum di na napick up. Nawala na kakainis kayo. Magbangkrupt na kayo
I am complaining about thr mishandling of my parcel
Good day LBC yung parcel ko po galing ng bantayan cebu ay may mga butas butas yung isang pouch naman eh medyo may kalakihan ng butas parang nginatngat ng daga at yung iba naman eh sira na yung sealer kay linagyan nalang ng scotch tape .
ito yung reference number nong parcel ko
[protected]
[protected]
[protected]
mahal na nga ng shipping fee di pa maganda yung serbisyo although on time naman siya dumating peru na mishandling naman. nadismaya ako ng makita ko yung parcel na may butas butas at kita yung laman na . kahit dried fish lang yung laman ng parcel ko dapat inayos naman dapat nila hindi yung parang binaliwala hinagis hagis yata or pinabayaan sa sulok . tsk tsk.😡😡😡
Cans good and soap
Hi!there,
I send my box over a month ago when my parent received the box on sept 6 it was torn open and 15 cans of food and 6 pack of soap was missing.
Desired outcome: I would like to be reimbursed for stolen article
Delivery and Call Center [protected])
0 Star, not one, I called this number [protected])
Nica answered but she didn't help and hang up the line, and I called again and I was promised to be called back by the supervisor (Lem) but unfortunately, he didn't call.
the issue on their system is the address not complete, but we already confirmed it 3 times and we did it again on delivery day but we still don't have our package.
If you want to waste your time and money, Use this 0 service company
Service of your staff here in LBC Southpark
I will file a comolain regarding the service of one of your branch here in LBC AyalaMall Southpark . They did not assist me and told me Im gonna have to wait for about 30 minutes even if there are no other customer inside . I waste my time going to your branch but I only recieve poor service from your staff . So disappointing .
Desired outcome: I want you to teach them
Complaint to lbc sm san lazaro
Nilagpasan nila yung number ko almost 1hr akong naghihintay sa number ko c021 yung number ko tapos nakita ko naging c022 tas may nareceive ako na message na "LBC SM SAN LAZARO: C021, Thank you for your visit. See you again soon." Tas naghintay ako na matawag ako ulit hanggang sa nag c025 wala padin. Sobrang sayang sa oras nag wowork pa naman ako ngayong araw. Sana maaksyonan yung ganung ganap na tinatalunan tas di inaasikaso agad
Delay of our check delivery
Ilang beses na akong pabalik-balik sa LBC Iba Branch, Iba Zambales, Govic Highway pero laging wala ung team leader nila. Hanggang ngayon wala pa ung binalik naming BDO check
Desired outcome: Delivery of our BDO Check ASAP
I am complaining about the service and attitude of LBC Siniloan Laguna staff
09-05-21
[protected]
I've waited 25 minutes at that branch just to claim my t-shirt, I arrived 8:00 am and the male and female staff were unpolite. they do not greeted me "goodmorning" they just told me to "sir upo ka muna" (for 25 minutes). Kwentuhan pa sila ng kwentuhan. mabuti pa yung parang trainee nila na nagiinitate mapabilis yung pag claim ko ng product. may naghihintay pa naman sakin na trycicle driver at may klase din ako. ganun ba talaga yun? 25 minutes ba talaga service time ng LBC? kahit ako lang ang customer sa branch?
Please tell them to be polite and proper use of words, such as "please" or "po and opo". and please recognize the trainee. yung kagaya nya ang mga staff na dapat.
My parcel is not moving
I want to have a complain because it seems that my parcel are not moving, please see photo attached at this message
UNETHICAL BEHAVIOR of Mr. Caridad
I am calling your attention for the unprofessional behavior of your Employee name JOHN CARIDAD of LBC Stockton branch California that I have been mistreated and several people with the same complain. I have been in LBC today September 02, 2021 (US) This is happened to me twice.
Not to brag, i have a business here in US and I'm handling people like yours but they don't be like what MR JOHN CARIDAD did to me. Its
Habitual rudeness with such a LOUD VOICE and vias treatment to your customers.
For your prompt action on this matter.
Thank you and Godbless
Desired outcome: LBC Stockton Branch, California
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2. Navigating to the complaint form: Locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to start the process of filing a complaint.
3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have with LBC Express. This title should be clear and to the point, allowing readers to understand the nature of the complaint at a glance.
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:
- Service issues: Delays, lost or damaged parcels, or poor customer service.
- Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
- Nature of the issue: Describe what went wrong with your delivery or service experience.
- Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
- Company's response: Detail the response or lack thereof from LBC Express regarding your complaint.
- Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with LBC Express. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that the information provided accurately reflects your experience and that your desired outcome is clearly stated.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates from LBC Express or other users. Engage with any replies to provide additional information or to follow up on your complaint.
Overview of LBC Express complaint handling
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LBC Express contacts
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LBC Express emailscustomercare@lbcexpress.com100%Confidence score: 100%Support
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LBC Express addressSM City Cebu, Cebu, Philippines
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