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After booking a one night stay in Liverpool when we arrived the hotel was clearly closed down for some time. Hand written poster on door - we have been closed for 2 months contact your hotel provider. LM.com aloud me to book hotel, debit my account and now making it very difficult to get a refund plus the additional costs to get another room for one night at 7pm with a child. Absolutely shocking service from the Escalation team over the phone. No refund as they have to investigate and let me know the out come. What the f I am not letting this go…. Fraudulently took my money and no hotel.
Recommendation: Do not book with LM.com because if anything goes wrong you’re doomed. Stay clear as I will not be booking with them after this very disappointing time and ruined a special birthday treat for my son.
