Condor Flugdienst GmbH
reviews and complaints

I made the worst decision to trust Condor airline with my travel plans, including flight and luggage. This company has horrible customer service. I was traveling for vacation. They literally lost my baggage, and it ended up in *** while I was in Africa. All of my belongings were away from me during my entire trip. Clothes, toiletries, etc., did not make it to my destination. It took 6 days for me to get my luggage. They did not refund me, nor did they offer any type of apology or compensation. DO NOT TRUST THIS AIRLINE. THEY WILL MESS UP YOUR ENTIRE TRIP.

I booked a flight with this company through Priceline, confirmed on 1/1/2023 for the amount of $689.99. Today all of my travel companions flights were cancelled due to a strike happening at the ***, *** airport. They are not able to adjust flights without incurring a large additional charge. I now have no place to stay and I am also scared that I will be stranded in ***. I tried to cancel and receive a refund, I spoke with a representative that could not help me and basically said tough luck. She also said there is no supervisor available for me to speak to and there is no use. I am very frustrated and might lose almost a thousand dollars. Please help. I just would like to cancel my purchase and have funds returned to me. The representative that I spoke with said her name was *** and her employee log in is ***. Thank you.

I'm trying to apply for my airline reimbursement, but Condor airline just redirected me everywhere instead of reimbursing me. Confirmation: *** Name: *** Phone:*** Address: *** What happened: I bought a Condor airline ticket on November 25th, 2022 from *** to *** on December 5th, 2022. It's a JetBlue B62417 *** to *** with Condor DE2017 *** to *** combined ticket operated by Condor air. The *** (*** to ***) is extremely delayed, so I missed my flight from *** to ***. The Condor service center ***) which I called told me I can book a ticket and Condor air will reimburse me, which I spent $1439.80 to purchase a Delta air ticket to fly to ***. After my trip, I've been contacting Condor air for 3 months trying to get reimbursement, but I've been redirected and still not getting my reimbursement. Best

We tried to travel to ***, but the lady at the Condor check-in counter in *** wouldn't let us on because we didn't have e-***s. We've never had to do that before because you can get your *** when you arrive at the *** airport. The *** website that SHE GAVE US also says that you can get your *** upon arrival. Our cousin went to *** 2 months ago and didn't have to get his *** beforehand. Many people in my family have gone and never dealt with this. So I want a refund or a new flight because this is ridiculous. I called Expedia and they said Condor has to deal with it because the flight has left and Condor has a new policy that says they will handle flight changes and re-booking. But when I called Condor, they said I have to call Expedia because we booked through them. And we went back and forth for hours just calling both companies. Then, when they were tired of dealing with me, they finally said they can reimburse my taxes, which is only like $300, even though earlier on the phone they told me they can't give any refunds at all. So were they lying? I'm very confused and irritated because we've spent so much money on this trip, not including the ticket prices. At this point, I feel like my money has been stolen and I'm not being taken seriously. I need someone to help before I have to take legal action with both companies. Date of Flight: 10/12/2022 (yesterday) Date of purchase: 09/16/2022 Price of the 2 tickets altogether: $2,259.96 Confirmation number: *** Flight DE2033

I had 2 flights booked with Condor Airlines. I upgraded to premium seats for more flexibility and services. On July 20th, I called to inform the airline that my daughter and I had contracted COVID-19 and couldn't take the flight due to the illness. They said my only choice was to cancel or change my flight for a fee. They wouldn't let us board the flight. Rescheduling wasn't possible because we were sick. They kept telling me I should have bought a nonrefundable ticket, which I thought I did by purchasing a premium seat. They said this multiple times. I went to the website to try and book a refundable ticket but couldn't find any. I also have a recorded conversation with a Condor representative. The person didn't believe me, so they checked the website and couldn't find any refundable tickets either. They don't offer insurance to protect your flight. Since the airline won't let me speak to management or provide any accommodation, I filed a complaint with my credit card as a last resort. The dispute was started on August 1, 2022, and then I got a threatening email from Condor demanding payment within 5 days or they'll take legal action against me. I sent another email explaining the situation and only got a confirmation that they received it. The credit card company needs 60 days to investigate the dispute. I asked to schedule a call or get a US contact number, but I only get vague emails confirming that they received my email. Condor has lied about the services they offer, and their rules don't provide any details on COVID-19 illness. I paid $3,000 for airline tickets that I couldn't use because of COVID-19 sickness. They denied me access to the flight and gave me no option but to cancel, and they kept my money.

In Feb 2022, I bought two tickets on Condor Airlines (Booking Ref# ***-02) to fly in July 2022 roundtrip from *** to ***. We also bought options (Booking Ref# CFI ***) to get upgraded meals and economy seats (row 20) closer to the front of the plane. Total spent on the initial purchase was $3,087.96 USD. The night before the departure, I used Condor official app on my phone to check-in and I was offered to pay for two seat upgrades to Business Class. We chose this (Booking Ref# ***-01) and paid *** EUR (*** USD). The next day at the counter at *** to check bags, the ticketing agent told us the plane was changed to a smaller one and because of that, the flight was overbooked... they couldn't honor our seats in Business Class. We were lucky to have two seats at all and ended up back in Economy. I asked the agent about a credit and was told I had to write to Condor or otherwise contact Condor *** to file a complaint form. We completed our flight to *** and spent a week in the area. For our return flight from *** to ***, I once again asked about the possibility of applying credit for the unused upgrade I had purchased for the first flight. The counter agent said they had no means to deal with that and once again I would have to contact Condor ***. Once back home, I completed a form found on the Condor website and attached receipt copies of my original purchase, the upgrade purchase done the night before the flight, and all copies of the actual boarding passes (attached here) that indicated we flew economy both ways. I want a refund for $*** USD spent on the upgrade. I haven't heard anything from Condor regarding this other than a system generated email confirmation 7Jul2022 that they received my complaint. After reading so many comments here on ComplaintsBoard.com regarding Condor and how they consistently don't respond to inquiries about refunds/credit, I decided to file this complaint.

I bought a plane ticket from Condor's website to go from *** to Paris. On the day of my flight, I went to the counter, but the worker couldn't check me in. She said there was a problem with one of the airlines that Condor uses. She told me to contact Condor to find out what was happening so they could let me check in. I called customer service, but nobody wanted to help me. They said they shouldn't be responsible because it wasn't their mistake, it was the other airline's problem. I bought my ticket from Condor, gave them my money, and I don't understand why they are making other people responsible. Whatever issues they have with other businesses is not my problem. I paid for a service and they refused to give it to me. I even tried calling the other airline, but they said only Condor could help me because I bought the ticket through them. I spent 24 hours at the airport trying to get help, but they kept hanging up on me. It seems like their customer service team often hangs up, maybe because they are in another country. I was traveling alone and I am pregnant. I was worried that all the stress and lack of sleep would affect my baby. I sent emails, but never received a response. All I want is a refund for the service I paid for but didn't receive. Now I received an email from them with a bill saying I owe them $600 for "extra services." They said if I don't pay by the 30th, their collection agency will handle it. I am shocked by this situation. Not only did they not give me a service or refund, but now they are sending me a bill for $600 for "extra services." Please, I need your help. I don't know who else to contact. It seems like these foreign companies can do these things to *** and get away with it. Thank you for your time, and I hope to hear from you soon.

They canceled my and my family flights due COVID-19. AND I requested for a refund. They promised that I will receive my money back in few weeks but two months have already passed.

On 2/18 I bought 2 airplane tickets from Condor through Vayama booking agency based in California (booking # VUS-[protected]) The tickets for the trip from Phoenix to Sofia cost $2162. The flight was canceled by Condor with no option for rebooking. A Condor representative told me over the phone that the money was refunded to Vayama on 6/19 and that I should contact Vayama for my refund. They refused to show proof of that. Vayama on their part refuse to refund me. A Vayama representative directed me to Condor and Condor representative sent me back to Vayama. I have filed a complaint against Vayama as well. The outbound flight # DE2027 by Condor was scheduled to depart 7/20 from Sky Harbor Airport in Phoenix, online check-in # 9642350. The passengers are Petya Georgieva Maneva and Mariyana Valentinova Ivanova.

Caveat Emptor; American Flying Condor;; RE: Condor [protected], Transaction Amount $4,049.98, Charge Date September 23, Chase Visa Ending 36-8282 Walter Boudaghian - [protected] – [protected]@yahoo.com To Whom It May Concern: I’ve been a customer of Condor for over 20 years now. I take on the average no less than 5 to 6 business class flight a year. I have also influenced over a dozen of my family and friends to fly with Condor as well. This is because I thought I was a valued customer. Obviously I thought wrong. Condor is the only direct flight from Las Vegas to Frankfurt. That is why I always fly with Condor to Europe. This is why I put up with all these problems. However, recently Lufthansa is starting to service the same route at twice the price. My problems started with the flight on October 11th with the purchase date on September 23. After my return from Germany, I got an email telling me that I owed the money for the flight ticket! What ...

My wife and I had booked a flight on Condor airlines. After the COVID-19 outbreak we tried to contact Condor to confirm whether our flight was canceled or not. After searching on the internet we found a customer service number and we were told that it was likely canceled but that we'd have to wait for an email confirming this. We received the email confirming that our flight was canceled, however it offered a credit voucher and not a refund. Also concerning, is the wording of the cancellation. It states "we have cancelled your booking as requested" however, WE did NOT cancel this booking. I believe this was an attempt to deliberately create a false paper-trail in the event that I were to pursue a refund. We called back on and reached an agent. She said that if we preferred a refund she would cancel the credit voucher offer, after which we could receive an email confirming the cancellation of the credit voucher and intent to issue a full refund within 14 days. We received an email not...

Caveat Emptor; American Flying Condor;; RE: Condor [protected], Transaction Amount $4,049.98, Charge Date September 23, Chase Visa Ending 36-8282 Walter Boudaghian - [protected] – [protected]@yahoo.com To Whom It May Concern: I’ve been a customer of Condor for over 20 years now. I take on the average no less than 5 to 6 business class flight a year. I have also influenced over a dozen of my family and friends to fly with Condor as well. This is because I thought I was a valued customer. Obviously I thought wrong. Condor is the only direct flight from Las Vegas to Frankfurt. That is why I always fly with Condor to Europe. This is why I put up with all these problems. However, recently Lufthansa is starting to service the same route at twice the price. My problems started with the flight on October 11th with the purchase date on September 23. After my return from Germany, I got an email telling me that I owed the money for the flight ticket! What is the possibility of taking a flight without paying? I contacted them and I was told to call in business hours 8-5 pm which is in the middle of the night here in Las Vegas. It took several calls and sleepless night to talk to an accountant rather than their sales people. Off course, I had to explain my situation every time before I was connected to their accenting. Now I happen to be an accountant and tried to explain to them what may have happened but no one was interest. The only thing that they wanted was money, money & money, regardless of what had actually happened. All these problems started when Condor’s parent company, Thomas Cook, filed for bankruptcy. The charges were disputed by my bank, Chase Bank, but then released again to Condor Airlines within 24 hours. On November 18, I suddenly get a call from someone named Boris Miller that all was fine and they found the money. PS. I've included a letter stating all this in detail.

My wife and I had booked a flight on Condor airlines. After the COVID-19 outbreak we tried to contact Condor to confirm whether our flight was canceled or not. After searching on the internet we found a customer service number and we were told that it was likely canceled but that we'd have to wait for an email confirming this. We received the email confirming that our flight was canceled, however it offered a credit voucher and not a refund. Also concerning, is the wording of the cancellation. It states "we have cancelled your booking as requested" however, WE did NOT cancel this booking. I believe this was an attempt to deliberately create a false paper-trail in the event that I were to pursue a refund. We called back on and reached an agent. She said that if we preferred a refund she would cancel the credit voucher offer, after which we could receive an email confirming the cancellation of the credit voucher and intent to issue a full refund within 14 days. We received an email noting that the credit was canceled but we saw no indication of the refund. We waited the requested 14 days, but did not receive the refund, so we contacted condor again. We were told that we had to wait 14 BUSINESS days, and to contact them if we did not receive the refund by the coming Thursday. We did not receive a refund on Thursday, so we called condor again on Friday. The agent said the billing department was closed and they couldn't process my refund, and that I'd have to call back on Monday during German business hours. I called back at 6:00 AM on Monday, the agent tried to reach the billings department but wasn't able to, so they said they'd call me back. We then received an email stating that they would not be able to give us a refund with a link to file a complaint. We now have NO refund and NO credit from this Company. They are holding onto almost $1,700 of our money after weeks of giving us the run-around.