KIA Motors review: Service and communication

Dropped my car to Trinity Kia Service Department on the 9th of February at 7:45am.

I was told by 8:45am on the same day I will have a call back telling me what issues they found. I did not receive a call until 12:45pm that same day.

I was told the car needed a new part that will have to be ordered and shipped, and was told 2 weeks wait at the most.

I then called back to ask about a Hire Car for the mean while and have not heard back from anyone since the 9th Feb (today is 19th Feb)

I keep calling to try and get a hold of someone and all I am told is "I will email the Service Dept. and someone will call you back" no one is calling back.

During my time speaking with receptionists, I found out my part had arrived 3-4 days after I dropped my car off, and no one rang to tell me it arrived.

My car is not currently booked in to be fixed as of yet, and I was told the next available date was the 27th of February, But was told today, that it had moved to mid-late March.

I cannot go this long without a car, I am a mother of multiple children who attend school, I work, I am not happy with service I am NOT receiving by Kia Cairns.