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As a returning Kia customer to Roseville Kia, I expected my experience to be a positive one, similar to the last. It was not.
The sales team currently functions with the bait and switch, high pressure, too many people involved tactic that has kept me away from dealers, except Roseville Kia, for the past 20 years. We had in writing what we wanted, were told to come in to sign on the deal as what we wanted worked for Kia Roseville, and when we got there, we were told that Christian the sales manager did not agree to the deal that was sent to us in writing (text) and the haggling commenced when we were supposed to be there to just sign the contract, as we had already done the preapproval through KMF.
Needless to say, we walked out without purchasing and will not be back to Roseville Kia to purchase again. Our business is now elsewhere for our new EV9.
Claimed loss: None for me, one customer for you.
Desired outcome: Acceptance of the deal that was agreed upon via email and text communication.
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