KIA Motors
reviews and complaints

I had my 2014 Kia Optima serviced for recall on theft issue this last week and I asked the service manager to look as another dealership Kia of Augusta changed it out wrong. I had a 2.0 Theta turbo and it got changed to a 2.4 short block. When the recall was complete the manager red faced with genuine embarrassment looking at me and said I know it is written all over your face too. I said then you understand, I do not like my car anymore and just doing anything to it makes me mad at what they did. Now I have tried every way possible to correct it. Kia of Augusta refused to give me their shop insurance information. They are required to carry a surety, they can afford to move to a new location and advertise all over the radio. I am thinking of driving all over North Augusta with some additional advertising for them, however I would like to address it in a more appropriate way if possible.

My 2017 Kia Sportage's dashboard has two cracks. It seems like there is something under the dash that has caused two perfect crack. It's always kept under car port. My car only has 55,000 miles for it to be messed up like this. The hutch will not open either. My husband and I are elderly in our 70's and we hardly drive the car. I don't know why Kia makes such cheap vehicles. I paid $30,000 in 2017 and I thought this was my last car.

On August 31st at 2am my caught caught on fire. My insurance deemed it a complete loss and upon further investigation there were recalls for my car i was NOT made aware of. I reached out to kia the following day and they sent my case to the national department. Said that an agent would be reaching out to me, now almost 2 weeks have gone by and nothing. I called to get an updated and they were incredibly rude and told me they have me a “detailed explanation” which consisted of them saying the same thing, a national agent will reach out to you and they know NOTHING. Not even an approximate time frame. I’ve already been tossed around a ton and I don’t want to be dealing with this forever.

My car paint to my 2014 white Kia Cadenza has been chipping for the last year. I sucked it up, but it has gotten horrible. Chipping and peeling on the top of the trunk, rear end of the car, door handles, and hood of the car. It looks horrible and shouldn't happen to a fairly new car. I park it in the shade all the time and wax it often. I see other people have this same problem so it must be defective paint. I am just a college student so i cant afford a $2000 paint job, but dont want to drive around in a car that looks like garbage.

Defect de fabricație pt autoturismele KIA sportage 1.6 t-gdi 4x4 7dct an de fabricație 2021. Serie VIN U5YPK816HML078465 13.000 km. Defectul se manifesta prin trepidație și pierdere de putere între 1500-2000rpm in treptele 4,5,6,7. Autoturismul a avut numeroase intervenții la Sc Autonet service Srl București în garanție fără rezultat, iar în prezent este preluată de International Motors Group srl Bucuresti fara rezultat ameliorare sau diminuare a defectului.

On 8/11/23, my daughter in law was driving my Kia and the engine just stopped. She had it towed to a mechanic, only to be told that there was a recall on these engines (which I never received). She had the vehicle towed on 8/12/23 to Gay Family Kia (where I purchased the car) in Dickinson, Texas. We were originally told it would take 2 weeks to review the vehicle and hear back from Kia. Today, 9/8/23, we were told it could take up to 12 weeks to get a response. THIS IS UNACCEPTABLE! I have purchased several of your vehicles through the years and have NEVER had a problem. I want to know if this is incorrect from the dealership, or is it going to take KIA Motors that long to decide what to do with my vehicle. The VIN 5XYKT3A66FG630578.

Thank you for your help. I expect a reply in a reasonable amount of time.

On August 12/23 I was driving back from the Chatham area, coming back into Delhi when my motor started making a noise. Within seconds it shut down and I lost power steering and brakes. My vehicle is branded so KIA dealership in Port Dover, Ont said KIA will not cover engine replacement. I feel this was a safety issue and I could have been injured or injured someone else. Very thankful I was off the freeway. I feel KIA should be helping pay for this repair.

Currently my vehicle is in the shop for a 2nd time in 2 months with the backup camera messing up when there is moisture outside. Blackwell keeps telling me there is nothing g they can do because it won’t replicate the issue when in the shop. I have videoed it both times and showed them but they still refuse to fix it because Kia won’t cover it if the camera won’t act up while in the shop. Now my inside hatch handle is broke and they want me to pay $300 to fix it when it wasn’t broke before being pulled apart to check the wiring. Secondly the heat goes from 130 to 65 when idling and Kia says that is normal. THAT IS NOT NORMAL! But Blackwell won’t fix that either because Kia won’t cover any parts fix it and they aren’t going to pay out of their pocket to find a solution. I don’t have video of the thermometer to show it drop by Blackwell Auto in Danville Va does.

my vehicle had been in a accident before I purchased it and after the fact i found out KIA will only cover safety related issues. My engine seized and i was left with no power steering or brakes trying to get it off the road. Very lucky I still wasn't on the 401 freeway, or I may not be here today to post this. I feel this is a safety issue and KIA should pay all or some of the costs for the engine replacement. Port Dover KIA dealership says they talked with KIA and they will not cover any costs. Interesting that they will give a free software update. No details on what the upgrade is. They have done these before, free, I don't think they were safety related so double standard. I will be paying about $7300.00 for the engine replacement and I am looking for some help to cover costs.

In March of this year, our 2023 Kia Telluride, that we lease through Kia, was involved in an accident. Since March, our Kia has been sitting at the repair shop awaiting parts that Kia can not provide. This is unacceptable. We are leasing a Kia, through Kia, paying Kia, and Kia refuses to provide the parts to fix it and expects us to continue to pay on lease for a vehicle that they have no intention on providing parts to fix.

Kia has blocked me on all social media, won't return my messages, hang up on me when I do get through, and has told me there is no one there with Kia that can help.

This company obviously has zero ethics and zero integrity.

I bought Kia EV6 last year. Two days ago, it shows on dashboard "stop and check electrical system." I towed my car to the Kia Dealer Pohanka in Salisbury, Maryland. My car has only 7800 miles. Dealer say 12 v battery is bad and they try to fix it whole day today. I am afraid that I will stuck on road when old battery fails again. I would like to have a new battery install so I can use my ev6 without any worries.

I own two other kia vehicle in our household.

My details are as follows.

Name- Milan Shah

Phone- [protected]

Email: [protected]@gmail.com

Address- 26221 Bosch Lane, Hebron MD 21830

I was driving from Florida to Ohio and noticed paint peeling on my roof and hood when I stopped for gas. I did not want to drive back to Florida with this issue. I took it to a body shop and they were able to fix the areas but stated the paint is a manufacturer defect. When the shop went to start their work all of the paint started peeling off both the hood and roof. I did not have the time to get all of this fixed so asked them to repair it as best as they could to get me through the next month. I have read various concerns from other KIA customers who have had this same issue with the pearl white paint not adhering to the car. I would like my hood and roof completely painted and to be refunded for the money I paid to repair the peeling paint so I could get home to Florida from Ohio.