KIA Motors
reviews and complaints

Good day,

My Kia is having major engine problems. I was told by my mechanic to take it to Kia because my engine is going out and there is a recall on the engine. I took it to Kia to be serviced due to the recall on engines for 2015 Kia's. The Kia service mechanic department advised me that Kia would not pay for the engine recall due to sludge in the engine, My thought is, well of course sludge would be there if the engine is failing. I took it back to my mechanic to tell him what Kia service department said and my mechanic disagrees with it. A loop hole I'm sure Kia uses to NOT pay for a new engine. By the way they sold me a new 2022 Kia the same day. I am enjoying it, however now I have a car that is basically broke down and I still owe over 11, 000 on the loan. So frustrating! I need some options please. I can not afford to pay for a new engine. I have paid for 2 new oxygen censors, oil changes, tune up, breaks, tires, AC serviced, etc. I have taken care of this car and it is so upsetting that Kia will not replace the engine.

Can you help me with this?

Thank you,
Mary Butler
[protected]
[protected]@yahoo.com

Someone tried to steal my car, fortunately he couldn't but as result to this trial he took that part where you insert the car key to start the car ( contact ) as we call it here, I took my car to you service center here in Egypt, Cairo, AbuRawash, they checked the car and informed me it took them almost five months to deliver that part, so I'm writing to you now because this SLA is too long and really lakes to logic, I even offered to pay more fees for express delivery for this part, unfortunately they told me there in the service center we don't offer that option, I'm complaining from the SLA which is incredibly long and as well be au the staff there are willing to help and justifying everything thing that this is policy take or leave it, they are not professional at all, so I'm really frustrated from my experience although I'm a loyal customer to your brand and even marketing for it as word of mouth, but now when thing are getting complicated because your agent here Egypt, unfortunately I'll be you big detractor, my first visit was on 18th of July 2021.
My second visit was today's morning 8th of August 2021
Vin# 5544409
Motor# 602283
I urge your your urgent feedback

My 2021 sorento has lost power while sitting at a red light. Twice in a month. I had to put vehicle in park and restart to operate vehicle engine light came on during the stall

On the 24th May this year I bought a kia ceed 1 litre car, registration number DL69YJW from acorn kia dealership, marshfield Bank Employment park, middlewich rd in crewe [ postcode CW28UY]
The sales assistant informed me that the spare key was to be posted to me within 2 weeks.
This information was written on the invoice.
However i have still not received the key.
sales assistant paul woodier retired soon after that date so phil jones dealt with the query.
i have spoken to him on numerous occasions and every time he confirmed that the key was on its way. within 2 weeks.
I rang a sales assistant this monday past who stated they would pass the message onto Phil Jones.
He has not contacted me since.
I feel that because the sale has been completed that I am being ignored and no longer relevant.
Ordinarily I choose a vauxhall car but bought one of the kia range on the recommendations from my father, sister and brother in law who all drive kia cars. .
I know spare car keys are expensive to replace from experience and disappointed with the service from kia.
I would be pleased if you would expedite the process of sending my key as I didnt expect to be treated like this.
Thankyou
My address
graham Boswell
7 lisker court
Otley,
west yorkshire
LS21 1SY
email [protected]@gmail.com

April 2021 I bought a 2021 Kia Soul brand new and paid cash. July 1 a deer hit my car, no fault of mine, and car was towed to repair shop Safford Collision in Salisbury Maryland. Repairs were done fast, but then I was told one KIA part was needed and car could not be driven without it and it was on back order 'indefinitely' from Kia. When my insurance followed up with Kia they were told the part was not yet even made and that KIA had sold the car knowing the part was not made or in stock and I would just have to suck it up and rent a car until they bothered to make it. So they sold me a car they did not have replacement parts for! I spent money on 2 weeks of car rental that only, ONLY were as a result of Kia not making the part and I want reimbursement.

When I first got this 2013 kia optima, I was in love with right away. It had the best pick up and go power and is kinda sporty. This last 2 years I have had over whelming recalls on it. I no longer feel safe driving something with that many issues and really upset for the way I been treated during the recalls. I was hoping for kia to pay the car off and put me in something different but I'm figuring that won't happen and I'm trying not to file a lawsuit for issues that kia manufacturing made and put me through. I had a uncle who was badly sick and I wanted to go see him and couldn't because a recall on my car. I would hope someone can call me back [protected], I really do like kia vehicles, I just don't feel safe driving this one anymore and after seeing how many complaints on the same car as mine, I seem to not be the only one.

I purchased my car new. My car is garage kept. My paint started peeling off in 2017. Dealer and Kia will do nothing about it. It's their bad product! I'm disgusted and will never buy another Kia. This car was my 4th Kia vehicle. 20 years ago I had purchased a used GMC Sierra truck blue and silver. The car was 10 years old when I got a recall from GMC for car to be repainted as the silver paint was delaminating. GMC stood by their paint, their product. Why doesn't Kia?

It has been a great SUV but now it will just shuts down all the electric. It won't let any electrical functions work. Won't let starter kick in, no radio, no door locks. Nothing electrical works. No one can find the problem. Does your company know what is wrong? I will buy another new Kia, but not if this can't be fixed. What if this only had 5, 000 miles and this problem occurred?
Send me what needs to be done.
Lloyd G. barkdoll
4701 E Cochise Dr
Phoenix, AZ 85028

[protected]
(email) [protected]@gmail.com

Hello and respect,
Dear Kia manager, I live in Iran and I am a fan of your products and I bought a 2010 Kia Cerato car. My car has not been turned on for about a month and the authorized dealer of Kia Motors has not been able to solve the problem so far. I agree that my country is under political sanctions, but I am really facing a big problem. Please help me if there is a way.
And my question is, what could be the problem if the car does not turn on ?

Engine failure getting runaround on my reimbursement of $4000. Paid in 2019. I was told not on recall then received recall letter in January 2021. I submitted all requested documentation and asked for additional compensation. I was told should get my reimbursement by July 2021. I am now told still under review and could be another 3 months. UNACCEPTABLE. PLEASE HELP

With reference to the above mentioned subject, the undersigned, Dealership Code 1081 PBO Number KMCD 3400774 has booked PICANTO A/T PMD 998cc through MCB Bank Khayaban e Itehad Branch, Hyderabad Pay Order No.[protected] dated 01-04-2021 amounting to Rs.2, 054, 000/- and amounting to Rs.35000/- in cash total Rs.2, 089, 000/- according to Federal Government (Industries and Production) policy for Automobile companies that if a customer booked a vehicle then company have to make sure the delivery of vehicle under 60 days if the period exceed from 60 days company have to pay KIBOR (7.45%) markup to the consumer.

2, 089, 000 x 7.45% (KIBOR RATE) x 120days (four Months) / 365 (days of year) = Rs. 51, 166/-

2. In this connection, the undersigned has booked a car PICANTO A/T PMD 998cc since 01-04-2021 more than 120 days have passed but still the car is not delivered to me due to this the company is liable to pay KIBOR amount (RS. 51, 166/-) from 01-04-2021 up-to date to me. Moreover in the financial budget year [protected] the government has removed federal excise duty (FED) and additional customs duty (ACD) on locally manufactured cars so the Undersigned /customer has paid 2, 089, 000/- to KIA Motors Crossroads Hyderabad, Now KIA picante A/T car price has been reduced to Rs. 1, 931, 999.99/- still KIA Motors Crossroads Hyderabad have not returned my excess money of Rs 157, 000/- and KIA Cross roads Managers still cannot give me Order Number. KIA Motors crossroads Hyderabad Manager namely Mr. Faheem Ahmed is a negligent person, he is also not attending my phone calls and he has blocked my number, Mr. Faheem Ahmed and their sales marketing/ Executive official also not attending my phones and KIA Motors Crossroads Hyderabad performance is very bad they show attitude and always talk unfair language which is not suitable for a Manager and he has down the rating/ image in automobile market & also in customer mind and customers is also not satisfy from KIA Motors crossroads Hyderabad performance.
3. It is therefore, requested to your kind honor that my payment of KIBOR (120 days) of Rs. 51, 116/- plus My excess payment on Car Rs 157, 000/- Grand total RS 2, 08, 116/- may kindly be provided from Lucky Motors corporation limited (KIA Motors Crossroads Hyderabad) in favor of the undersigned and also strict directions may kindly be issued to KIA Motors crossroads Hyderabad for providing order book number to me and also provide me a KIA Picanto A/T car as soon as possible as I'm suffering a lot difficulty to run my business smoothly.

Hi, I have been dealing with Kia of Boardman Ohio for many years and have bought multiple (2 the last time in 2017) cars from them. My current car has had to have tires replaced a couple of time, due to our area roads being horrible. The last time I had replaced all 4 and got the road service warranty. I recently, I say recently, it was 5-6 weeks ago. Got a small leak. I took it into Kia to get it repaired and was told it could not be repaired. Then I was told they would check on the replacement warranty. Now I have NEVER said I wanted the tire replaced for free. I know the drill. Kia had me come into measure the tread depth that first week. I waited about a week and called, I was told that they had not heard anything and would find out and call. I have now heard the same speech for 5-6 weeks, with the latest being today. I have had oil changes and replacement work done in the past and was always satisfied with there job. I have sent a written complaint into them today along with a phone call and have not heard anything back. They have lost my business, but I want my tire replaced and NOW I want it replaced for free as I have patiently waited and had to fill my tire up with air ever couple of days! Thanks for you help

Kia declined to replace the black chrome strips around my windows due to, according to them, normal wear and tear. The car is a 2020 stinger gt…the appraiser indicated it was faulty work and the strips were not sealed properly allowing them to start to oxidize. This is not acceptable in a car that is one year old and well taken care of. It is a problem that Kia should fix under the warranty. This is my 4th Kia and I loved my cars but will not buy again if they can't stand behind their product…plus they made me get two quotes for this $760…that is what they declined! They will lose a loyal customer over $760!

I have case number [protected] but never had anyone contact me. My 2015 Pearl White Kia Sorento paint is peeling. This should not happen. I contacted the dealership where I purchased it from new, Wilson Kia Flowood, MS. They said they could not help me. I need Kia to step up and fix my Sorento. This is not a good look for Kia with this terrible paint job. Please help me.
Debra Ware
147 Links Dr. Apt 4E
Canton, MS 39046
[protected]@gmail.com
[protected]
Debra Ware

I got an engine replaced in April/May 2021. I complained to the BBB to get my car back, which was expedited after I made the complaint. I called to get a follow-up service on the vehicle because it was not driving right after the installation. I was told there was "NO" appointments for the place that replaced the engine (Kia Ft. Walton Beach), and a two month wait for the one closest to me (Kia Autosport of Pensacola). When they checked it they told me there was no problems whatsoever except maybe the tires needed balancing. I balanced the tires and still had the wobbling/shaking while driving. I just took it to get the front end checked and they stated that it needs a tie-rod, lower control arm and possibly the cradle has been damaged (the part that holds the engine).
I believe Kia Ft Walton dropped that engine or the vehicle while rushing to get the vehicle finished because of my complaint to the BBB. I have a picture of my vehicle with a broken front shroud a couple of days after I received it from the dealership for the repair. I am looking at immediate litigation unless someone contacts me to resolve this matter. I could have been killed!

Dear,
Let me introduce myself, Mr KEBIR, I am from Algeria, I bought a KIA Sportage 2020, GT-LINE, 1.6 CRDI, 136 Ch, from france .
Number : U5YPK812GML918862
At 5000 KM, I had a serious problem, I lost IVM-MODULE ASSY, valve-intake, valve-exhaust, the half cylinder head, and other parts .
For that, I come to you to help me.
i contact KIA france, and they refuse to include this problem in the warranty .
I spent lot of money to bought the new spare and i'm very disappointed

I can send you all the photos .
my email adress : [protected]@yahoo.fr

Best Regards,
Mounir kebir

Title Starter problem
Contents VIN KNAFK4A65G5568074 Mileage 54, 000 Wednesday 07 My wife drove to the grocery store and came out 5 minutes later and the car would not start. It was not a battery problem as a new battery was installed October of 2020. From what I know and from other mechanics it is a starter problem. Should be covered under warranty except I was told that it had expired in April. There is no way a car this new and this mileage should have a starter problem! I bought this car because KIA has a favorable reliability record. Guess this is not the case. My KIA dealership gave me a repair cost of $840.00. I strongly feel this is a factory defect and KIA should pay for the repair. I have had several different cars over the years with way more mileage and years on them and NEVER had a starter problem. We have several functions we were supposed to attend and now we don't have a car. Rental cars are outrageous and also none are available. All of this does not bode well with Me! Thank you for reading this and I hope you can restore my faith in KIA.
Thomas F Girsch
email [protected]@aol.com
Phone [protected]

My son rj ravas leased a 2016 kia forte from fuccillo kia of clay at 35, ooo miles approximatley 1st engine went said my son did not change oil i first thought thats stupid of my son who was 19yo at the time so i lrt my 1st thought they were correct so about 7months later we get a call car is done and we can pick it up 3/21/18 its runs for another 30, oo0 miles it doesnt start so i think to myself i just put a thousand dollars in it for winter 2020/2021so we have towed to kia of clay ny this date is october 15, 2020 the car is still there we got it back for a couple of days it did the same thing it did when we dropped it off in october 15 2020 so right away i said they put an engine in that car for profit that day we returned it was april 2021 and i call dealership all the time they say it needs this or that and they wainting for parts the date today is july 22 2021 it still in same place in parking lot it was 3 weeks prior to today please help us please so total time 10 months of car insurance and payments to ally bank

I paid for a trailer hitch and wiring harness over a year ago, when I purchased this brand new car. I have now missed two summers because I can't pull my boat, due to no wiring harness. I was not told this until after I purchased, If I had know it wasn't available, I would not have gone through with the purchase. Have been told it was back ordered, then I was told it was recalled.