KFC
reviews and complaints

Tried several times to order livers and gizzards but get told by the clerk that they’ve been taken off the menu because they can’t hardy get them, but visiting the surrounding kfc stores they seem to not have trouble and I’m wondering if this store just doesn’t want to sale them. Tried calling in orders and the manager herself said no phone orders. We had to come in or drive through. No matter what other store I have visited they’ve never had a shortage of product. This problem didn’t seem to start until this manager was hired.

I canceled my KFC order through my apps two days ago but I still haven't received my grabPAY refund until now. I canceled because I couldn't get my order for two hours because the rider didn't pick up my food. I called careline grab, she gave me the order number then I need to contact the merchart for a refund. how ?

The souq al ali brabch in qatar has sent me the order with 3 missing items ; i raised a complaint and after they send the driver they sent him with only 1 if the 3 missing items .. i called around 5 times and raised several complaints but no body bothered to call me or to update me .

I have requested to refund the money for the missing items but no body even bothered to call back . This is horrible and unbelievable!

I was traveling in AR and stopped at the Brinkley, Ar KFC to pick up a snack . It was Thursday, April 28,2022 at 8:30 pm. I went in to order because I had a trailer and could not pull thru. I ordered a BREAST and wing combo and left. Stopped later to eat and discovered that my order was a Wing and THIGH. I eat KFC frequently was totally disappointed that I did not have a breast, which I paid for.

I have just got a KFC ordered and gave special instructiono for extra sauce on my my mini fillets burger and my 2 wraps. The burger has come with the tiniest little slithere of mayo no extra on the wraps and the kansas chicken bites have 4 little tinny pieced in the tub. The gravey is like water. The wraps have just chicken and sauce in that's it. and iam not happy with anything from this order! Pleave contact me backnowledged as this needs resolving asap. My email address is [protected]@yahoo.com

Good afternoon, went to KFC/2815 Colorado Blvd., Denver Colorado 80207 for lunch 04.26.2022, 12:10pm approximately. Ordered Famous Bowl combo. I went back to work where shortly after eating a couple of pieces of chicken noticed that the next 2 had a funky taste. Stopped eating immediately. About 20 minutes later I was extremely sick-nauseous, upset stomach, headache, sweating and diarrhea. About an hr later I had to leave work for the day, went home to bed for remainder of day. Extreme case of food poisoning. I have been trying to reach out to company/store mgr directly 303.355.0160 all morning, no one has answered the phone. I wish to have my money refunded for the combo at least, thank you.

Pauletta Washington

6471 E. 62nd Place

Commerce City, CO 80022

720.338.0402

Good evening. I had a complain toward to kfc ipoh garden. Just now I had order from kfc pooh garden outlet. When I told the staff who name is shalini. I order two ala carte fried chin and large nugget with two large drinks. I already mention to her I wanted two chicken tigh but when the order was ready I checks she giving me one breast and wings. I ask her to change for me she give a sign with an harsh words and throwing back the the chicken and in my box. What kind of attitude is this... and everytime I order chain nugget they never give that bbq sauce, I had to ask them so they will give it to me... the management is still haven't change yet since the last time I have a complaint in here...

I visited the KFC 1110 Madison avenue Mankato MN 56001. I brought 2 combo one dark and one white chicken meals with lemonade and 2 sides of coleslaw.

When i got home I told my husband the chicken smells rotten. I went to eat my meal and the biscuit was half cooked, coleslaw was sour and chicken tasted rotten. . I stopped eating it and my husband finished mine , said tasted fine.

But after I left and came back home , he said there was something wrong with that chicken he got sick and ended up in the bathroom half the night. Some one needs to check this place or even close the doors. if nothing get done. Im passing on the word not to eat there and pass this onto state department of health. With bird flu going around , food shouldn't be that bad. But this was rotten to the core.

Rita Hiniker

100 hiniker mill rd

Mankato MN 56001

[protected]

I was visited a drive thru KFC which was a 30 minute drive from the The Mystique hotel in Rodney Bay.

I ordered 3 colonel meals and asked for a sachet of salt. I was shocked to be told that I had to pay 0.75 cents for salt!

This is totally unacceptable and I cannot believe an international company such as KFC are asking customers to pay for salt.

I’ve ordered online multiple menus and received order confirmation at 18:51

At 19:30 I received a call from KFC call center asking me to verify if I’m calling from İistanbul or ankara city. I’ve told them that I’m located in istanbul. I’ve been told that my order is being sent out.

At 19:42, I called back the KFC call center and asked whereabouts of my order and I’ve been told that there was a delay and now it’s ready and is going out immediately.

At 20:17 I call back KFC call center complaining that I’ve still haven’t received my order and I’ve been told that it was cancelled because no one at address.

I told tour call center that the bahcesehir istanbul branch manager is lying because I’ve got a security guard at my front door and security cams all around that this is not true.

The gentleman named Emre from the call center asked me to wait online to ask the manager why they cancelled it. I’ve been told that the branch manager called another number and they said they didn’t order.

The manager at the bahcesehir Istanbul branch is a complete liar and have put me and my children and family in an terrible situation and I ask him to regret this action of behavior which harms the brand and reputation. In Turkey it’s fastening period and we’ve ordered accordingly.

What a shame to have these type of employees at your company as managers.

I preserved my order at 3.00 pm online from phone number [protected] to be received from the branch at 5.30 pm

On arrival I did not find any order and it was too crowded

I called complain center twice without any effective action to receive my order

Staff member in the branch was vigrous and there was a very bad behaviour and loud voice.

I returned to home at 6.15 pm without obtaining my order as they prepare only 60% of it ...

Really it was the worst restaurant I dealed with ..

Good day,

I have used the KFC App to deliver my food today 11/04/2022 at 16:19.

When I checked my order there was only one set of colonel burgers when I ordered and was charged for two sets.

I am a loyal customer and had no issues until now.

I am extremely disappointed.

On April 02, 2022 at 8:40 p.m., the cashier named Nidia ( As the ticket says) he told me that they didn't have a salad and that's where the complaint began, that I could change it for 2 biskettes and another puree, I told him that how could it be possible that because of the time, which it was and that there was still time to They didn't have a salad to close and she seemed to be honest with me and they compared me along with another colleague who approached me (I don't know her name) that they no longer produced at that time because their boss (Alan Pérez) scolded them because they were wasting product that they no longer it could be used for the other day, it should also be clarified that the closing time of that branch is 10pm so there was still a long way to go, a lady who was with her daughter in front of me in line wanted to go with her to the area of little games and they told him that the area d little games was already closed that I could no longer use it

let's see where it says that? What is the schedule that they put to use the area of ​​the little games? Or perhaps the service they provide is incomplete because they already want to leave? And two hours before there are no more products or access to the entire branch, tell me if you give that order so that then the complaint or denunciation is for the entire corporate... well, they gave me my two biskettes instead of the salad and we sat down to eat my wife and I in the dining room, after that I asked one of the girls who wanted to talk to the manager and I told her and she came out, asked her a question because they were not giving salad at the hour and he replied that the salad was not "optimal" that he could not give it to me, well that's fine so I told him that because if they did not have a product they would not reduce the cost of it and he replied that the cost of the salad was of 10 pesos (which is not the case and that is indicated by the monitors) that he would prefer that if the 10 pesos or 2 biskettes, what a way to respond to a client. And I also add that that's why at the cashier they were offering me the change for the two biskettes that it was up to me whether I accepted or not practically that if I didn't like their way of changing that they wouldn't accept it and that I didn't eat like that, it's really unfortunate that I didn't give a customer service course to their managers in Mexico.

in that branch they already want to leave and they practically tell you take what I give you, as I give it to you or better go, how unfortunate it is to see that the only thing they are looking for are sales numbers with fewer ingredients as possible, preferring that the customers leave upset and like many people do not take the time like me to raise a complaint, you do not even take into account and nothing else improves the branches in aesthetics or architecture but not in the staff. It should be clarified that the girls who attended us were very nervous and not so much because of my complaint but because of what Alan Pérez could say or scold them, I ask you please that there be no retaliation against your workers, the cashier and other members who monitor that he is not going to treat them badly because of this circumstance or that they be fired. Monitor this case, improve your management staff, and above all, supervise the performance of your branches at times close to closing, that is when they give the worst attention to the public, verify that your area of ​​little games is open at the time it says that the branch is open, I am writing to KFC USA because it is something recurrent in several of its franchises in Mexico over many years and perhaps you are not even aware of it... If you need to contact me, I am Eng. Enrique Sansores and my CEL is +(52) [protected] and My e-mail si [protected]@hotmail.com thanks.

On April 2022, at 6:15 pm I placed an order thru the Drive Thru Window at 2716 W. Grand Blvd Detroit MI location. I ordered an 8 PC original family meal. When I get home and opened the box to my surprise and disappointment the chicken was not original or crispy! It looked like old refried burnt chicken nothing like the pictures advertised. This chicken should have been thrown out and not sold to anyone. How long had the chicken been sitting? There was no thought process that someone could get sick? Customer Service at it lowest.

I have always had good experiences with KFC. As much I enjoy KFC I now have to re-think whether or not if I will ever go back.

Hi there. I am delivery driver and work with Just Eat. I usually pick deliveries from KFC Pollokshaws Road Glasgow. On 29/03/2022, between 1800 to 1900 local time, I went to pick the delivery and girl behind the counter refused to give me the full order and asked me to click 'Collected' before even collecting the full order. Another member of the staff, who I had this issue with few months ago, intervened and said that she is doing the right thing and you should click the 'Collected 1 Order' Option before getting order from us. We should Click Collected option upon the receipt of full items and before leaving the premises. As a result I cancelled the delivery and did not collect the order. I can under stand that there might be some fraud issues of cancelling the orders after receiving but they can ask us to click before leaving the premises. I can click 'Collected' only when I actually collected the full order. Or when I click that I collected the order, it means I received the full order. This feels being humiliated and embarrassing. I pick deliveries from other restaurants also in Glasgow area, including other KFCs. They hand us over the order and nicely ask us to click 'Collect' before leaving and we always do this. But this is the 2nd time I have this issue and the same person was involved in this. I was told by some other delivery drivers that they have same issue in this store. I am your regular customer also and off and on I buy from this particular restaurant. Because of the behaviour of the staff, I am reluctant to buy from them in the future. Hope you understand and resolve this issue.

Thanks

Mudassar

[protected]@yahoo.com