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Keranique Logo

Keranique

International Hair Institute, LLC: P.O. Box 1366, Hoboken, NJ 07030-1366
Jersey City
New Jersey
United States - 7303
Customer Care
Phone:1-888-237-4131.
Mobile:1-800-884-6470.
 
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Keranique Complaints & Reviews

Keranique - SCAM!

Posted: 2014-11-14 by    valbonay
Complaint Rating:  100 % with 4 votes
A complete scam. Not only does the product not work - even if you return the unused portion and cancel the "subscription" they continue to debit your account without sending you more product. I had to cancel my debit card and get a new one to stop them. SCAM!!!...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

Keranique - deceptive business practice

Posted: 2014-11-05 by    Deception Hater
Complaint Rating:  100 % with 1 votes
I saw a TV ad for free trial of Keranique Hair Regrowth Product. I went to their website to read about the product and did not see anything about a cost other than having to pay shipping fees. I know now that it was in the fine print because their customer service folks pretty much told me it...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

Keranique - Massachusetts, Framingham - Unauthorized charges

Posted: 2014-10-30 by    Denise Fitzgerald
Complaint Rating:  100 % with 2 votes
This company will go to any lengths to charge your card after cancellation..and they do not disclose all information..After signing up for Free 30 day trial, cancelled on 15th day, returned unused products, as requested on the 15 th day in their postage paid box they sent, after even calling...
Complaint comments Comments Complaint country United States, Massachusetts, Framingham Complaint category Unauthorized Charges

Keranique - Unauthorised withdrawal

Posted: 2014-10-17 by    Gulshan Ghawi
Complaint Rating:  100 % with 1 votes
I was lured into trying the Keranique hair loss system and paid with my debit card for S & H.I called before the 30 day trial ended and spoke with a rep(Martina) letting them know that the shampoo caused itchy scalp and made my eyes red just with two washes.She said that I could return it but...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

Keranique - Hair Loss

Posted: 2014-09-25 by    Sherb159
Complaint Rating:  82 % with 11 votes
The following is an email that I sent to the company. As of today I received no response so I called to find out what is going on. The Customer Service rep basically told me what I thought she would, that since I didn't buy directly from the company they will not address the issue. Here...
Complaint comments Comments Complaint country United States Complaint category Other

Keranique Hair Rejuvenation System - did not order this

Posted: 2014-09-11 by    D1C
Complaint Rating:  0 % with 0 votes
I recieved a Keranique
hair rejuvenation system and I did not order it!! I do not want it!! I don't know how this happen unless somehow someone got my information off of the computer. I cannot pay for this as I am on a fixed income and I don't know how someone got my credit...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

Keranique - Deceptive business practices

Posted: 2014-09-01 by    Do not put up with deceptive companies
Complaint Rating:  100 % with 9 votes
Beware when you order from this company. They will order and send another unrelated product to you and will order a subscription for a travel newsletter to be sent to you via your email. I don't support deceptive business practices like that and immediately canceled my order within two...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

Keranique - Rude customer representive

Posted: 2014-08-05 by    Bhawana Pandey
Complaint Rating:  100 % with 6 votes
I had a complaint about their rude customer service rep which I posted on their Facebook Page and them instead of responding to it, they went ahead and deleted my complaint. Way to go Keranique, can't take criticism;can they? Here is what happened. I called their 1800 number after seeing...
Complaint comments Comments Complaint country United States Complaint category Hair and Beauty Salons

Keranique - Billed for items not received

Posted: 2014-05-01 by    k. garcia
Complaint Rating:  100 % with 3 votes
I received a bill for $169.74 for the trial items I received, and was told that if I did not pay it I would be put on the bad credit list. After calling them, Eric Ext. 222, said well, you still need to pay this amount for the trial order we sent you, but I'm willing to negotiate a deal....
Complaint comments Comments Complaint country United States Complaint category Cosmetics

Keranique - New Jersey - Customer service

Posted: 2014-04-28 by    Sherryg558
Complaint Rating:  100 % with 2 votes
Today I received the 'free' Keranique hair system that was only $3.95 s&h. I saw on the bottom of the "statement:this is not a bill" that I'll be automatically charged on future shipments that I've given permission for the future shipments of $79.95. I was horrified...
Complaint comments Comments Complaint country United States, New Jersey Complaint category Health & Beauty

Keranique - Allergy / overchange

Posted: 2014-04-25 by    Annabelle Havlicek
Complaint Rating:  100 % with 12 votes
I'm thrilled that I decided to google complaints about Keranique today because I discovered everyone has a problem with them. I find it amusing to look at my shipping slip to find that it says STATEMENT: THIS IS NOT A BILL when that is exactly what it is. Not only was I allergic to their...
Complaint comments Comments Complaint country United States Complaint category Other

ACM / Your beauty advisor - unauthorized credit card charge

Posted: 2014-04-10 by    Ms. Elyse
Complaint Rating:  100 % with 2 votes
I received an email alert of a current credit card deduction, which I did not authorize. I called the
toll free telephone number given from the transaction. The recording stated it had a 24 hour customer service agent availability. No one answered the call, just a continuous recording...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

International Hair Institute, Keranique - Miss leading advertising

Posted: 2014-01-22 by    Hair has'nt changed
Complaint Rating:  0 % with 0 votes
Advertising states all that is needed is your credit card or debit card for shipping and handling.
I received a call wanting $151.00
Nothing in the spiel indicated that I would be charged over $150. for this product....
Complaint comments Comments Complaint country United States Complaint category Hair and Beauty Salons

Keranique - New Jersey, Ridgewood - autowithdrawals from accounts/overpriced

Posted: 2013-12-23 by    sacongan
Complaint Rating:  91 % with 11 votes
The product is overpriced, the trial package they claim they sent you is good for 60 days so you are billed $ 85.54 x 2 .This was not made very clear when one would try the free trial. It was a good thing I called for clarification regarding the invoice that came with the second package. I was...
Complaint comments Comments Complaint country United States, New Jersey, Ridgewood Complaint category Health & Beauty

Keranique - offered free sample for a shipping fee and now being billed for this , which they are taking out of my account and will do so every month

Posted: 2013-12-20 by    judith stokes
Complaint Rating:  83 % with 6 votes
the web site offered a free sample for $3.95 which arrived a week later in full size, and now they are taking payments from my account monthly for something I did not sign up for and was not informed of at the time this is a expensive scam and I don't know what I should do at this point....
Complaint comments Comments Complaint country United States Complaint category Online Scams

Keranique - New Jersey, Jersey City - Charging you even if you cancel before the 30 days is up

Posted: 2013-10-28 by    pamelagrover51
Complaint Rating:  100 % with 14 votes
I had cancelled my contract with Keranique a couple of weeks into the product use because my scalp was turning red, sore and itchy. I received my cancellation number and mailed the product back. Still they charged me the $79.99 on 10/21/2013 which caused me to be charged a $35.00 overdraft fee....
Complaint comments Comments Complaint country United States, New Jersey, Jersey City Complaint category Hair and Beauty Salons

Keranique - Georgia - Fraud / exploitation

Posted: 2013-10-22 by    Toby Karl
Complaint Rating:  100 % with 2 votes
Do not buy this product!! This is a scam!
You can buy the identical shampoo & conditioner from amazon.com for 1 / 3 the price.
Wal - mart sells the minoxidil for $18. 96. I was charged $159. 00 for one box of shampoo & conditioner and received another shipment that was not ordered...
Complaint comments Comments Complaint country United States, Georgia Complaint category Health & Beauty

Keranique - Oregon, Grants Pass - Charged for Returned Product

Posted: 2013-09-15 by    A. Albert
Complaint Rating:  92 % with 24 votes
I responded to a free sample ad on the internet on 5/6/13. This was a product to help with thinning hair. The company name was Keranique. I was sent the bottles, but, when I read the ingredients, I found that it had an ingredient that was not to be used with a medication I take. I called and...
Complaint comments Comments Complaint country United States, Oregon, Grants Pass Complaint category Unauthorized Charges

Keranique - Maryland, Baltimore - Charged my card without permission

Posted: 2013-04-10 by    Tarah Beck
Complaint Rating:  95 % with 40 votes
Called to order, was bombarded with so many other offers I lost count, was told the order was doubled FOR FREE. While looking at my bank account, saw there were 2 separate charges for the same amount on 2 consecutive days. Called customer service to complain. Explained the problem to the operator...
Complaint comments Comments Complaint country United States, Maryland, Baltimore Complaint category Health & Beauty

Keranique - New Jersey - charged for free trial

Posted: 2013-03-31 by    Veenas
Complaint Rating:  100 % with 7 votes
We ordered a free trial and were charged later on our credit card. When we called they now say - "oh you needed to return the product in 30 days".. But that was not mentioned anywhere on their website or when we ordered..
It's very misleading and exploiting unsuspecting...
Complaint comments Comments Complaint country United States, New Jersey Complaint category Unauthorized Charges

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