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International Hair Institute LLC

Keranique, LLC., PO Box 1366
Jersey City
New Jersey
United States - 07030
Customer Care
Phone:+1 888 237 4131
Mobile:+1 800 884 6470
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Keranique Complaints & Reviews

Keranique/International Hair Institute LLC - unauthorized charges to my account

Posted: 2015-07-23 by    Agnes Faagata
Complaint Rating:  0 % with 0 votes
This is the same Company with the Bellaplex also of NJ. They said on line just a free to test whether we like it...so sorry the more I used this shampoo or product the more my hair is so thin and my hair easily fell off. I've checked my account 2 or 3 times amount of money withdrawn. Pls....

Keranique & Bellaplex - New Jersey, Hoboken - Deceptive Practices

Posted: 2015-07-21 by    RayT.1950
Complaint Rating:  0 % with 0 votes
My wife ordered sample products of Keranique and Bellaplex online, for which shipping & handling was paid with my credit card. At the time, we didn't know they were owned by the same company, Urban Nutrition, LLC, according to the Better Business Bureau in New Jersey. Nothing else was ever...

Keranique - Membership

Posted: 2015-07-08 by    Marvin Parms
Complaint Rating:  0 % with 0 votes
Marvin Parms
1964 Hibbard Drive
Stow, Ohio 44224


I believe, this complaint is about a company by the Name Keranique on March 8, 2015 a order was place, over the...

Keranique - Fraud-withdrawal Of Money

Posted: 2015-07-01 by    Penny White
Complaint Rating:  0 % with 0 votes
I was told in order to get the products I only had to pay shipping, I did. Today I look at my account and see that I was charged 85.00 from Keranique. I called they told me I could not send the products back, asked for a manager given the name Blake, I called later both female representatives...

Keranique - Charge for product not ordered, nor received.

Posted: 2015-06-28 by    RayT.19050
Complaint Rating:  0 % with 0 votes
I ordered a free sample of their product for my wife. We received a small box with no billing attached. A few months later, I received a call from my bank that the company was trying to place a charge against my credit card. The representative who called me said they had received some complaints...

Acm Keranique - Charge for trial use

Posted: 2015-05-30 by    bsheely
Complaint Rating:  100 % with 2 votes
I only sent in for trial and now they are charging my credit card, i didnt tell them to continue sending me products and charging my card. I want that put back on my card, i also sent back the next shipment they sent me. And still i see on my bank statement another charge for 7.95 along with...

Keranique - charges

Posted: 2015-05-13 by    Patricia M Eidson
Complaint Rating:  100 % with 1 votes
I ordered this for my sister-in-law. She was suffering from a brain tumor. Before she had a chance to use it she died. I notified the company not to send anymore, and the reason. I paid the first shipping charge. Did not realize they were going to charge me 79.95 for that shipment. I was under...

Acm Keranique - Refund NOT issued for Returned

Posted: 2015-02-03 by    xoxo2014
Complaint Rating:  0 % with 1 votes
July 31 2014 I ordered KERANIQUE 888-237-4131 per TV advertisement & I was charged $7.95 shipping cost. Product did not work as Advertised & I cancelled the order August 13, 2014 & Charged $7.47 shipping cost of their "return Label".
I was told that they need to sent me the "Return Label"...

Keranique Hair Regrowth - it's doesn't work at all, awful and steal your money

Posted: 2014-11-23 by    mariar mora
Complaint Rating:  0 % with 1 votes

Keranique - deceptive business practice

Posted: 2014-11-05 by    Deception Hater
Complaint Rating:  100 % with 8 votes
I saw a TV ad for free trial of Keranique Hair Regrowth Product. I went to their website to read about the product and did not see anything about a cost other than having to pay shipping fees. I know now that it was in the fine print because their customer service folks pretty much told me it...

Keranique - Massachusetts, Framingham - Unauthorized charges

Posted: 2014-10-30 by    Denise Fitzgerald
Complaint Rating:  100 % with 5 votes
This company will go to any lengths to charge your card after cancellation..and they do not disclose all information..After signing up for Free 30 day trial, cancelled on 15th day, returned unused products, as requested on the 15 th day in their postage paid box they sent, after even calling...

Keranique - Unauthorised withdrawal

Posted: 2014-10-17 by    Gulshan Ghawi
Complaint Rating:  100 % with 1 votes
I was lured into trying the Keranique hair loss system and paid with my debit card for S & H.I called before the 30 day trial ended and spoke with a rep(Martina) letting them know that the shampoo caused itchy scalp and made my eyes red just with two washes.She said that I could return it but...

Keranique - Hair Loss

Posted: 2014-09-25 by    Sherb159
Complaint Rating:  88 % with 16 votes
The following is an email that I sent to the company. As of today I received no response so I called to find out what is going on. The Customer Service rep basically told me what I thought she would, that since I didn't buy directly from the company they will not address the issue. Here...

Keranique Hair Rejuvenation System - did not order this

Posted: 2014-09-11 by    D1C
Complaint Rating:  0 % with 0 votes
I recieved a Keranique
hair rejuvenation system and I did not order it!! I do not want it!! I don't know how this happen unless somehow someone got my information off of the computer. I cannot pay for this as I am on a fixed income and I don't know how someone got my credit...

Keranique - Deceptive business practices

Posted: 2014-09-01 by    Do not put up with deceptive companies
Complaint Rating:  100 % with 19 votes
Beware when you order from this company. They will order and send another unrelated product to you and will order a subscription for a travel newsletter to be sent to you via your email. I don't support deceptive business practices like that and immediately canceled my order within two...

Keranique - Rude customer representive

Posted: 2014-08-05 by    Bhawana Pandey
Complaint Rating:  100 % with 8 votes
I had a complaint about their rude customer service rep which I posted on their Facebook Page and them instead of responding to it, they went ahead and deleted my complaint. Way to go Keranique, can't take criticism;can they? Here is what happened. I called their 1800 number after seeing...

Keranique - Billed for items not received

Posted: 2014-05-01 by    k. garcia
Complaint Rating:  100 % with 3 votes
I received a bill for $169.74 for the trial items I received, and was told that if I did not pay it I would be put on the bad credit list. After calling them, Eric Ext. 222, said well, you still need to pay this amount for the trial order we sent you, but I'm willing to negotiate a deal....

Keranique - New Jersey - Customer service

Posted: 2014-04-28 by    Sherryg558
Complaint Rating:  100 % with 3 votes
Today I received the 'free' Keranique hair system that was only $3.95 s&h. I saw on the bottom of the "statement:this is not a bill" that I'll be automatically charged on future shipments that I've given permission for the future shipments of $79.95. I was horrified so I...

ACM / Your beauty advisor - unauthorized credit card charge

Posted: 2014-04-10 by    Ms. Elyse
Complaint Rating:  100 % with 5 votes
I received an email alert of a current credit card deduction, which I did not authorize. I called the
toll free telephone number given from the transaction. The recording stated it had a 24 hour customer service agent availability. No one answered the call, just a continuous recording...

International Hair Institute, Keranique - Miss leading advertising

Posted: 2014-01-22 by    Hair has'nt changed
Complaint Rating:  0 % with 0 votes
Advertising states all that is needed is your credit card or debit card for shipping and handling.
I received a call wanting $151.00
Nothing in the spiel indicated that I would be charged over $150. for this product....

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