Menu
For Business Write a review File a complaint
JustAnswer

JustAnswer review: Uninformed charge

H
Author of the review
4:55 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Today, September 22, 2023, I went on justanswer to get help with a legal question. The website immediately pops up into a chat. The rep asks me what's going on and said she will connect me for a $5 completely refundable fee. I clicked the continue button and put in my card info. I was charged the 5 dollars and started talking to the lawyer. A few minutes later I got a notification for a $46 charge. Immediately I went to the customer care chat and was like what is this, it said it was only 5 bucks why am I being charged this. The rep continued to tell me that I was informed of this membership fee and agreed to it, which never happened. I repetitively told her this did not happen and I was not informed, and she continued to tell me it was and I agreed to it and the fee was not refundable. I disconnected to get screenshots of the initial conversation to prove it to her and when I tried to get back on the customer care chat it said bad request, so basically they blocked me from being able to use it, as well as the contact us, and manage membership. I then got the customer service number and called them and was told the same thing by both of the reps, asked to talk to a supervisor and they refused, saying it wasn't a matter for the supervisor, completely talked over me and ignored me, and was hung up on. I went on the website and their refund policy on the website completely differs from what the the terms say. They're scamming people. That was my money for my electric bill, and now I don't know what to do. I need my money back.

Desired outcome: I would like a refund, as well as a response

View 0 more photos
Sep 26, 2023 6:27 am EDT
JustAnswer customer support contacts
Phone numbers
Address

P.O. Box 29045, San Francisco, CA, 94129, US

File a complaint Write a review
Hello,

We're here to help you out. Would you mind contacting my team through the provided contact details? We'll track down your account and make things right for you.

Regards,

Vanessa

JustAnswer Customer Care

VanessaVC@justanswer.com or 1-800-942-4543 ext 18
Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More JustAnswer reviews & complaints

JustAnswer - Online scam 243
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
JustAnswer - No way to cancel 28
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
JustAnswer - Fraud 65
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
JustAnswer - Refund 66
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
JustAnswer - Scam / noanswer want deposit back 27
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
JustAnswer - unauthorised payment 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
JustAnswer - stealing and fraudulent use of my own private credit card.
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
JustAnswer - Car advice
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
    Support
  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
  5. JustAnswer social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
JustAnswer Category
JustAnswer is ranked 13 among 45 companies in the Websites category