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Joss & Main

Wayfair LLC

4 Copley Place Fl 7
United States - 02116
Customer Care
+1 617 532 6800 0 0
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Joss & Main Complaints & Reviews

Joss and Main / Customer Service

Reviewer57743 on 2016-02-11
I had a very bad experience with jossandmain.com. First their delivery times are too long because probably most of the items come from China. I placed the order on Dec 24, 2015 for a sofa (Worth $1675.00). They don't inform me of the delivery or order status. I had to call to find out...

Joss & Main - Massachusetts, Boston / Cannot purchase a gift card!

ReneDoll on 2016-01-08
I tried to buy a gift card for my sister since she is a big fan of Joss & Main. I bought her one last year and this year I decided to do the same. But when I tried to do it something went wrong. My payment never went through. It is actually very difficult to navigate their website and...

Joss & Main - Massachusetts, Boston / Strange company

Lois on 2015-12-09
I am furnishing a very big apartment and so am ordering from multiple sites. I wanted to order a few lamps from Joss & Main, because they have pretty nice prices and items look great. I requested a delivery for the end of the week and they told okay, no problem with that. It was Friday...

Joss and Main / Improper shipment causes two month delay

Reviewer82612 on 2015-11-10
I purchased two bookcases from J&M on October 11 for $3300 but only received a single unit on October 30. J&M had both in stock but their supply chain screwed up somewhere and only shipped one. I have been on the phone with their customer service FOUR times for corrective action but the...

Joss & Main / Order Cancelled

Reviewer53245 on 2015-10-27
I placed an order for a sideboard and painting. Two days later I received an email that my order had been cancelled. I called immediately to find out what had happened and was told that my order had been flagged as fraudulent because my shipping and billing addresses did not match. That i...

Joss & Main - Massachusetts, Boston / Returns

Reviewer90094 on 2015-09-19
I made the mistake of ordering prints from Joss & Main that could only be exchanged for store credit. I was sure I could find something I liked for the 200 some dollars I spent. Months later I am still having to deal with this poorly managed company. The products are misrepresented online...

Joss and Main / Items shipped after order was cancelled

Reviewer61162 on 2015-09-16
When my order was placed with free shipping, the order summary popped up with $60 shipping fee! I immediately took action to cancel the order via phone and multiple emails. Joss and Main responded by email and said the request to cancel the order would be processed within one day. 8 day...

Joss and Main / Ever Changing Delivery Date

Reviewer72476 on 2015-08-25
NEVER buy from them if you need the delivery date to be anywhere accurate. They give you ship dates that constantly change. I had to change the bed I was buying 3 times to try to receive it by the time I moved. Each time I was told it would be delivered on time and then I would receive subsequent emails changing the delivery date.

Joss and Main / Poor delivery and customer service

maxinejoy on 2015-08-05
9 weeks ago I purchased a beautiful picture as a surprise birthday present. The date for despatch and arrival worked out well. 9 weeks later picture did not turn up. They kept in touch as I had put a complaint but kept on feeding me with rubbish. Could I give them a couple of days to chase...

Joss & Main / Additional 24-37% in shipping charges

kssc on 2015-07-20
beware when purchasing furniture that Joss and Main will charge an ADDITIONAL 20-40% for stupidly slow shipping/delivery!!! charged me an addtl 24% for dresser shipping and another additional 37% for side tables/night stands. And for the HUNDREDS of $$$ that i paid in shipping they will...

JossandMain.com / Bad shipping service

sos1 on 2015-06-20
Three of the four separately ordered items from Joss and Main were delivered damaged! The final straw was when one dining table sat at the warehouse until I enquired why it had not been delivered. They knew it was damaged so they hid the evidence by wrapping new cardboard over the very...

Joss & Main / No delivery

Martin Barber on 2015-01-28
Spent ages agonising over a piece of furniture and eventually decided on a quite expensive one from Joss & Main. Got the confirmation and gave a delivery date so I took a day off to make sure I was at home to receive it. On the day I checked the tracking and saw there was a delay but as it...

Joss and Main - Alberta, Edmonton / Extra Unnecessary Fees

Sherry Z. on 2015-01-20
Nice stuff. However a little too good to be true. During first attempt to make a purchase, I noticed in Checkout that the company charges International shipping (on top of regular shipping/handling) and Duty fees, which I can understand if I lived somewhere outside the U.S. or Canada. I...

Joss & Main - Colorado, Westcliffe / Did not receive what I ordered

Sherril Scott on 2015-01-07
I ordered a bed set from this company in Lavender and blue - and received one of a totally different color and name! I contacted the company numerous times and their last reply to me was that I should not have to pay for an item that I did not receive, and that if I verify the information...

Joss&main / 3 mth delayed delivery - damaged goods

amymannuk on 2014-12-15
Really terrible experience with this website.. I ordered lanterns in September, I was assured that I would receive them before my brother's wedding in October. 2 days before the delivery date I received an email to say that the delivery had now been moved to December. When the package...

Joss and Main / Order

MavD on 2014-12-09
An item was charged to my credit card unknown to me until I received my bank statement. The item was delivered to a house that I no longer live at and they would not refund my money. Their solution is for me to drive over an hour to my old address to try to get the package and return it...

Joss and Main / Misleading product descriptions

ida.mm.nyc on 2014-12-05
I am a first time buyer and had an awful experience purchasing products on Joss & Main website. I bought 3 pieces of jewelry which looked great online though in reality they turned out to be made of cheap plastic and were very uncomfortable to wear. On top of everything, they don't offer free shipping or returns. Never again.

Joss & Main / Delivery of Vanity Nightmare

baystategirl on 2014-10-02
I will NEVER order anything again from Joss & Main or Wayfair as they are one in the same in the shipping category. I ordered a bathroom vanity and had to pay $150, which I thought was a lot, but the price of the vanity was good, so I was willing to pay a little extra for the shipping. The...

Joss & Main / Cancelled all of my orders for there pricing issue

Mimi C on 2014-09-22
Joss and Main cancelled ALL of my orders all 5 of them and sent me one email for my very first order. No additional emails where sent to me and when you call they are not pleasant. There was a mistake with THERE pricing online and they did not honor it! Where is the customer service. They...

Joss and Main / The Great Chair Debacle

JessicaR. on 2014-09-11
Joss and Main has forever lost my business. I ordered a tufted armchair for my living room and I received the wrong chair. No big deal but I called and they said they would send a new one. However, I was going out of town so the lady agreed to set it to arrive when I would be back and that...

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