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Joss & Main

Joss & Main

177 Huntington Avenue, Suite 6000
United States - 02115
Customer Care
1 800 632 8158 0 0
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Joss & Main Complaints & Reviews

Joss And Main - Improper shipment causes two month delay

Posted: 2015-11-10 by    Reviewer82612
Complaint Rating:  0 % with 0 votes
I purchased two bookcases from J&M on October 11 for $3300 but only received a single unit on October 30. J&M had both in stock but their supply chain screwed up somewhere and only shipped one. I have been on the phone with their customer service FOUR times for corrective action but the second...

Joss & Main - Order Cancelled

Posted: 2015-10-27 by    Reviewer53245
Complaint Rating:  0 % with 0 votes
I placed an order for a sideboard and painting. Two days later I received an email that my order had been cancelled. I called immediately to find out what had happened and was told that my order had been flagged as fraudulent because my shipping and billing addresses did not match. That is correct,...

Joss & Main - Massachusetts, Boston - Returns

Posted: 2015-09-19 by    Reviewer90094
Complaint Rating:  0 % with 0 votes
I made the mistake of ordering prints from Joss & Main that could only be exchanged for store credit. I was sure I could find something I liked for the 200 some dollars I spent. Months later I am still having to deal with this poorly managed company. The products are misrepresented online, forcing...

Joss And Main - Items shipped after order was cancelled

Posted: 2015-09-16 by    Reviewer61162
Complaint Rating:  0 % with 0 votes
When my order was placed with free shipping, the order summary popped up with $60 shipping fee! I immediately took action to cancel the order via phone and multiple emails. Joss and Main responded by email and said the request to cancel the order would be processed within one day. 8 days later...

Joss And Main - Ever Changing Delivery Date

Posted: 2015-08-25 by    Reviewer72476
Complaint Rating:  0 % with 0 votes
NEVER buy from them if you need the delivery date to be anywhere accurate. They give you ship dates that constantly change. I had to change the bed I was buying 3 times to try to receive it by the time I moved. Each time I was told it would be delivered on time and then I would receive subsequent...

Joss And Main - Poor delivery and customer service

Posted: 2015-08-05 by    maxinejoy
Complaint Rating:  0 % with 0 votes
9 weeks ago I purchased a beautiful picture as a surprise birthday present. The date for despatch and arrival worked out well. 9 weeks later picture did not turn up. They kept in touch as I had put a complaint but kept on feeding me with rubbish. Could I give them a couple of days to chase it...

Joss & Main - Additional 24-37% in shipping charges

Posted: 2015-07-20 by    kssc
Complaint Rating:  100 % with 1 votes
beware when purchasing furniture that Joss and Main will charge an ADDITIONAL 20-40% for stupidly slow shipping/delivery!!!
charged me an addtl 24% for dresser shipping and another additional 37% for side tables/night stands.
And for the HUNDREDS of $$$ that i paid in shipping...

JossandMain.com - Bad shipping service

Posted: 2015-06-20 by    sos1
Complaint Rating:  0 % with 0 votes
Three of the four separately ordered items from Joss and Main were delivered damaged! The final straw was when one dining table sat at the warehouse until I enquired why it had not been delivered. They knew it was damaged so they hid the evidence by wrapping new cardboard over the very damaged...

Joss & Main - No delivery

Posted: 2015-01-28 by    Martin Barber
Complaint Rating:  100 % with 1 votes
Spent ages agonising over a piece of furniture and eventually decided on a quite expensive one from Joss & Main. Got the confirmation and gave a delivery date so I took a day off to make sure I was at home to receive it. On the day I checked the tracking and saw there was a delay but as it was...

Joss And Main - Alberta, Edmonton - Extra Unnecessary Fees

Posted: 2015-01-20 by    Sherry Z.
Complaint Rating:  0 % with 0 votes
Nice stuff. However a little too good to be true. During first attempt to make a purchase, I noticed in Checkout that the company charges International shipping (on top of regular shipping/handling) and Duty fees, which I can understand if I lived somewhere outside the U.S. or Canada. I contacted...

Joss & Main - Colorado, Westcliffe - Did not receive what I ordered

Posted: 2015-01-07 by    Sherril Scott
Complaint Rating:  100 % with 2 votes
I ordered a bed set from this company in Lavender and blue - and received one of a totally different color and name! I contacted the company numerous times and their last reply to me was that I should not have to pay for an item that I did not receive, and that if I verify the information from...

Joss And Main - Order

Posted: 2014-12-09 by    MavD
Complaint Rating:  0 % with 0 votes
An item was charged to my credit card unknown to me until I received my bank statement. The item was delivered to a house that I no longer live at and they would not refund my money. Their solution is for me to drive over an hour to my old address to try to get the package and return it. Having...

Joss And Main - Misleading product descriptions

Posted: 2014-12-05 by    ida.mm.nyc
Complaint Rating:  0 % with 0 votes
I am a first time buyer and had an awful experience purchasing products on Joss & Main website. I bought 3 pieces of jewelry which looked great online though in reality they turned out to be made of cheap plastic and were very uncomfortable to wear. On top of everything, they don't offer...

Joss & Main - Delivery of Vanity Nightmare

Posted: 2014-10-02 by    baystategirl
Complaint Rating:  100 % with 2 votes
I will NEVER order anything again from Joss & Main or Wayfair as they are one in the same in the shipping category. I ordered a bathroom vanity and had to pay $150, which I thought was a lot, but the price of the vanity was good, so I was willing to pay a little extra for the shipping. The original...

Joss & Main - Cancelled all of my orders for there pricing issue

Posted: 2014-09-22 by    Mimi C
Complaint Rating:  100 % with 2 votes
Joss and Main cancelled ALL of my orders all 5 of them and sent me one email for my very first order. No additional emails where sent to me and when you call they are not pleasant. There was a mistake with THERE pricing online and they did not honor it! Where is the customer service. They sent...

Joss And Main - The Great Chair Debacle

Posted: 2014-09-11 by    JessicaR.
Complaint Rating:  67 % with 3 votes
Joss and Main has forever lost my business. I ordered a tufted armchair for my living room and I received the wrong chair. No big deal but I called and they said they would send a new one. However, I was going out of town so the lady agreed to set it to arrive when I would be back and that I...

Joss And Main - Delivery takes FOREVER

Posted: 2014-06-18 by    CMMatthews
Complaint Rating:  67 % with 3 votes
I order a sofa from Joss and Main on June 2. My product finally shipped on June 18, which is 4 days after I was originally told (on the website in an order confirmation, not in an email) that it would ship. I have also received ZERO email notifications on the shipping or delivery process except...

Joss & Main - Michigan, Flint - Return policy

Posted: 2014-01-30 by    Unsatisfied369
Complaint Rating:  100 % with 3 votes
After ordering several bathroom products which proved to be substandard in manufacturing quality, I began the return process. They obviously keep no record of your order as you have to email them all the information ten times over. Then you pay to have the items returned, but because they are...

JossandMain.com - Wrong item Shipped and had to Pay

Posted: 2013-11-25 by    Dragonfly8989
Complaint Rating:  100 % with 2 votes
I ordered and two items and when it arrived it was in the wrong color. I double checked my invoice to be sure I hadn't made the error and I didn't. I contacted customer service and they refused to take it back and/or send me the correct items. I am so upset. I had placed other orders...

Joss And Main - Lost shipment and slow refund

Posted: 2013-11-15 by    tera fleming
Complaint Rating:  0 % with 0 votes
We ordered the ipswich tufted bed, and received a message that it had been shipped and our credit card had been charged. After waiting a week after the expected delivery date, i called the delivery company (Listed on my account order details) and they had absolutely no record of my order at...

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