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Joss & Main Customer Care Service

Wayfair LLC

4 Copley Place Fl 7
United States - 02116

Customer Support Phone Numbers

+1 617 532 6800 0 0
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Joss & Main Complaints & Reviews

Joss & Main - Massachusetts, Boston / Rug order

Krick on 2016-04-12
I have to admit, I'm a Joss and Main groupie. However, I think we are in for a separation. I order a rug 2 weeks ago. Received the rug and it was the wrong rug. Called J&M and was told that the warehouse made an error and they'd send another rug. After examining the picture I called back...

Joss and Main / E-Certificate Purchase

Reviewer10008 on 2016-02-24
I purchased an e-certificate from them in the amount of $207 for custum artwork. When I contacted the company doing the picture they informed me that the certificate was expired. I failed to read the "fine print" correctly in original purchase to see that there was indeed an expiration...

Joss and Main / Order shipped after cancellation

Brenda Neubauer on 2016-02-23
I also had an item shipped after cancelling the order after 20 minutes of placing it. I never received the email they claimed I would get the next business day confirming the item wasn't shipped. I think the company expedites cancelled orders so that they hope you won't bother returning...

Joss and Main / Customer Service

Reviewer57743 on 2016-02-11
I had a very bad experience with jossandmain.com. First their delivery times are too long because probably most of the items come from China. I placed the order on Dec 24, 2015 for a sofa (Worth $1675.00). They don't inform me of the delivery or order status. I had to call to find out...

Joss & Main - Massachusetts, Boston / Cannot purchase a gift card!

ReneDoll on 2016-01-08
I tried to buy a gift card for my sister since she is a big fan of Joss & Main. I bought her one last year and this year I decided to do the same. But when I tried to do it something went wrong. My payment never went through. It is actually very difficult to navigate their website and...

Joss & Main - Massachusetts, Boston / Strange company

Lois on 2015-12-09
I am furnishing a very big apartment and so am ordering from multiple sites. I wanted to order a few lamps from Joss & Main, because they have pretty nice prices and items look great. I requested a delivery for the end of the week and they told okay, no problem with that. It was Friday...

Joss and Main / Improper shipment causes two month delay

Reviewer82612 on 2015-11-10
I purchased two bookcases from J&M on October 11 for $3300 but only received a single unit on October 30. J&M had both in stock but their supply chain screwed up somewhere and only shipped one. I have been on the phone with their customer service FOUR times for corrective action but the...

Joss & Main / Order Cancelled

Reviewer53245 on 2015-10-27
I placed an order for a sideboard and painting. Two days later I received an email that my order had been cancelled. I called immediately to find out what had happened and was told that my order had been flagged as fraudulent because my shipping and billing addresses did not match. That i...

Joss & Main - Massachusetts, Boston / Returns

Reviewer90094 on 2015-09-19
I made the mistake of ordering prints from Joss & Main that could only be exchanged for store credit. I was sure I could find something I liked for the 200 some dollars I spent. Months later I am still having to deal with this poorly managed company. The products are misrepresented online...

Joss and Main / Items shipped after order was cancelled

Reviewer61162 on 2015-09-16
When my order was placed with free shipping, the order summary popped up with $60 shipping fee! I immediately took action to cancel the order via phone and multiple emails. Joss and Main responded by email and said the request to cancel the order would be processed within one day. 8 day...

Joss and Main / Ever Changing Delivery Date

Reviewer72476 on 2015-08-25
NEVER buy from them if you need the delivery date to be anywhere accurate. They give you ship dates that constantly change. I had to change the bed I was buying 3 times to try to receive it by the time I moved. Each time I was told it would be delivered on time and then I would receive subsequent emails changing the delivery date.

Joss and Main / Poor delivery and customer service

maxinejoy on 2015-08-05
9 weeks ago I purchased a beautiful picture as a surprise birthday present. The date for despatch and arrival worked out well. 9 weeks later picture did not turn up. They kept in touch as I had put a complaint but kept on feeding me with rubbish. Could I give them a couple of days to chase...

Joss & Main / Additional 24-37% in shipping charges

kssc on 2015-07-20
beware when purchasing furniture that Joss and Main will charge an ADDITIONAL 20-40% for stupidly slow shipping/delivery!!! charged me an addtl 24% for dresser shipping and another additional 37% for side tables/night stands. And for the HUNDREDS of $$$ that i paid in shipping they will...

JossandMain.com / Bad shipping service

sos1 on 2015-06-20
Three of the four separately ordered items from Joss and Main were delivered damaged! The final straw was when one dining table sat at the warehouse until I enquired why it had not been delivered. They knew it was damaged so they hid the evidence by wrapping new cardboard over the very...

Joss & Main / No delivery

Martin Barber on 2015-01-28
Spent ages agonising over a piece of furniture and eventually decided on a quite expensive one from Joss & Main. Got the confirmation and gave a delivery date so I took a day off to make sure I was at home to receive it. On the day I checked the tracking and saw there was a delay but as it...

Joss and Main - Alberta, Edmonton / Extra Unnecessary Fees

Sherry Z. on 2015-01-20
Nice stuff. However a little too good to be true. During first attempt to make a purchase, I noticed in Checkout that the company charges International shipping (on top of regular shipping/handling) and Duty fees, which I can understand if I lived somewhere outside the U.S. or Canada. I...

Joss & Main - Colorado, Westcliffe / Did not receive what I ordered

Sherril Scott on 2015-01-07
I ordered a bed set from this company in Lavender and blue - and received one of a totally different color and name! I contacted the company numerous times and their last reply to me was that I should not have to pay for an item that I did not receive, and that if I verify the information...

Joss&main / 3 mth delayed delivery - damaged goods

amymannuk on 2014-12-15
Really terrible experience with this website.. I ordered lanterns in September, I was assured that I would receive them before my brother's wedding in October. 2 days before the delivery date I received an email to say that the delivery had now been moved to December. When the package...

Joss and Main / Order

MavD on 2014-12-09
An item was charged to my credit card unknown to me until I received my bank statement. The item was delivered to a house that I no longer live at and they would not refund my money. Their solution is for me to drive over an hour to my old address to try to get the package and return it...

Joss and Main / Misleading product descriptions

ida.mm.nyc on 2014-12-05
I am a first time buyer and had an awful experience purchasing products on Joss & Main website. I bought 3 pieces of jewelry which looked great online though in reality they turned out to be made of cheap plastic and were very uncomfortable to wear. On top of everything, they don't offer free shipping or returns. Never again.

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