While on the MV Koningsdam for an Alaskan Cruise my wife and I sat for pictures with this studio. We were charged $1200 USD and were told our pictures would be ship to us in ten weeks.
It is long past that and I have contacted HA and Visa to lodge a complaint but have heard nothing more.
I did manage to find a contact email for Black Label in Australia I received this in response to my inquiry about our pictures.
Hi Kenneth,
Unfortunately the person that took your photographs is a fake and a charlatan. He is in no way affiliated with my company Black Label Photography which is based in Canberra, Australia.
I hope that you have not wasted and lost your money to these people. I have had contact from many other passengers over the last 10 years regarding this subject.
Please view and share the YouTube video below for a better explanation and to stop this happening to others.
https://www.youtube.com/watch?v=Zf8LoQq7ySk
Regards
Kingsley Petkevitch
Black Label Photography
[protected]
Judging by the date of htis video I beleive that HA must be aware of this scam.
Desired outcome: I demand a full refund of $1200 USD.