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Hotwire, Inc.

333 108th Avenue NE
United States - 98004
Customer Care
Phone:(866) 468-9473
Fax:(425) 679-7251
Work days: 8am:00 - 5pm:00 (Mon)
8am:00 - 5pm:00 (Tue)
8am:00 - 5pm:00 (Wed)
8am:00 - 5pm:00 (Thu)
8am:00 - 5pm:00 (Fri)
Closed (Sat)
Closed (Sun)
Discount travel website that offers low prices on airfare, hotel, rental cars, and vacation packages
Phone number outside U.S. / Canada: (417) 520-1680
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Hotwire.com Complaints & Reviews

HotWire - New York, West Nyack - Changed fight

Posted: 2015-07-24 by    John casanovas
Complaint Rating:  0 % with 0 votes
Booked a flight with Hotwire on July 2 2015 with American Airlines for 2 from NY to Chicago. Departure date was for Friday August 7, return date was for Sunday August 9. Email confirmation date had return trip August 7 with an hour stay in Chicago. Notified Hotwire which by the way runs their...

HotWire - California, Manteca - Flight Insurance

Posted: 2015-07-23 by    Denise I M
Complaint Rating:  0 % with 0 votes
I booked a flight for 4 people and purchased there insurance to be able to change dates if needed, I tried changing dates with the airlines and they told me to call hotwire, after 3 hours on the phone I was told by the insurance company that I do not have insurance that they can find and told...

HotWire - California, San Francisco - Do not want to refund for their mistake

Posted: 2015-07-09 by    kal patel
Complaint Rating:  0 % with 0 votes
I have booked car on 06/20/15 to be picked up from chicago o'hare intl airport.Hotwire Itinerary: 3744320514. But my flight (spirit) was cancelled. So I called hotwire and they cancelled my reservation and gave me credit for $82.32. And promised me that I can use it towards the next booking....

HotWire - Pennsylvania, Pittsburgh - Car rental rip off

Posted: 2015-07-07 by    B-Momma
Complaint Rating:  0 % with 0 votes
I rented a car for pick up July 2nd at 1:00PM and drop off July 6th at 6:00PM. I put in the pick up and drop off times in the drop down menus on Hotwire site. I got a total purchase price of $142.37 and was given Hertz as my car rental company. When I picked the car up Hertz told me I owed an...

HotWire - California, San Francisco - Poor quality hotel for price

Posted: 2015-07-01 by    Frank S Clark
Complaint Rating:  0 % with 0 votes
I booked a hotel room for San Diego CA for July 4th 2015. Hotwire got me a room at the Quality Inn in El Cajon. The reviews for this hotel are horrible. Would not even rate as a one star. Homeless people sleeping by the ice machines, the smell of marijuana, dirty nasty place. Not to mention...

HotWire - Iowa, Charlotte - misleading website / overcharged

Posted: 2015-06-14 by    blaireverett
Complaint Rating:  0 % with 0 votes
I booked car on Hotwire as I do frequently and indicated a 12:00 midnight pick up time. Hotwire reads that to be the day before and billed me an extra day rental charge. My advise is, use Hotwire and do not indicate 12:00 midnight but instead use 11:30 on day of rental start date. All emails...

HotWire - Deceptive pricing

Posted: 2015-05-29 by    Hotwire Bait and Switch advertising
Complaint Rating:  0 % with 0 votes
I booked a hotel reservation on hotwire on May 28th for a May 30th hotel stay. The price at the time was $70 (I have a screen shot). When I received the confirmation by e-mail, the price had jumped to $74, and there was an additional $20.95 in taxes and fees - suddenly my $70 reservation was...

Hotwire.com - misleading info

Posted: 2015-05-11 by    JAWSJULIE
Complaint Rating:  0 % with 0 votes
I searched hotwire.com for a hotel room in st Louis. they advertised a 5-star downtown pet-friendly hotel for $105. I booked it. It came to $133 with fees. They revealed the hotel to be the Hyatt Regency St Louis at The Arch. I called the hotel directly to confirm the reservation. They stated...


Posted: 2015-05-08 by    amourie
Complaint Rating:  0 % with 0 votes
I booked a car through Hotwaire. I asked for an SUV. The next day when I saw the confirmation email it read minivan. I immediately contacted Hotwire and told them I did not want a minivan. I wanted an SUV, as there were only going to be my wife and I. We neither wanted nor needed a minivan....

HotWire - Lies and stress

Posted: 2015-04-25 by    Disappointed-
Complaint Rating:  0 % with 0 votes
I booked a stay with Hotwire for 2 adults 2 kids. They claim that they guarantee that the room will sleep the number in your party. I arrive to the hotel, one king bed. I'm sorry but how do 2 adults, a teen and a toddler sleep in one bed? Answer...they don't. I called Hotwire. They...

HotWire - Greed and zero customer er service

Posted: 2015-04-06 by    Jay lally
Complaint Rating:  0 % with 0 votes
What a joke of a company. In no way should you use this garbage organization for anythin other than perhaps something to spit on. Due to their site error, our hotel was booked in the wrong city, but it was almost the right one... Just one word was missing, high level instead of high river. After...

Hotwire.com - Misleading hotel star ratings

Posted: 2015-03-23 by    nerrad626
Complaint Rating:  100 % with 1 votes
Hotwire.com’s hotel star ratings are misleading. In purchasing a hotel hot rate deal the comparable hotels listed for 2 star hotels included Best Western, Days Inn, Comfort Suites and Quality Inn. After making the hot rate purchase I learned I had purchased a stay at an older motel, which...

HotWire - Hotwire itinerary number 6797090807 reservation

Posted: 2015-03-17 by    Saurabh Malpani
Complaint Rating:  0 % with 0 votes
Hotwire itinerary number 6797090807 reservation with Days Inn and Suites Smyrna on February 13, 2015 in Smyrna, Georgia.We did a hotel reservation from Hotwire and we had to spent our whole night on the road because of bad management of hotwire. We got the new hotel at 6AM at the double price....

HotWire - no refund

Posted: 2015-03-13 by    triassic
Complaint Rating:  0 % with 0 votes
Be aware, I knew that hotels booked through hotwire.com hotline were final, but mistakenly believed that buying trip cancellation insurance meant I could cancel my trip. Wrong! Essentially unless I can prove medical emergency, or if I can show my house was severely damaged, or that the hotel...

HotWire - Deceitful Practices

Posted: 2014-10-21 by    Teela Gleason
Complaint Rating:  0 % with 0 votes
Never use this company...After receiving a marketing email driven by a web search, I decided to explore options for taking advantage of "deals" they found for me. Upon doing so, I realized their date search was incorrect and adjusted for my search only to find out that during the reservation...

HotWire - Car Rental Non-Refunds

Posted: 2014-10-18 by    Lou Anne Worthington
Complaint Rating:  0 % with 0 votes
Never ever use Hotwire to purchase anything!!! I purchased a car rental through this company for a business trip. Because my business required that I changed my travel plans, I called to cancel the car rental. There was NO indication on any of my paperwork that this car rental was non-refundable....

Hotwire.com - Car rental location change

Posted: 2014-10-13 by    Renov8
Complaint Rating:  0 % with 0 votes
I booked a car rental via HOTWIRE for a pickup at the Denver Airport. When i got to the airport rental counter, I was told the pickup was in downtown Denver, a 25 minute drive from the airport location. The salesperson behind the counter told me that HOTWIRE has been changing the pickup location...

HotWire - Misleading

Posted: 2014-10-11 by    AmberStrSim
Complaint Rating:  0 % with 0 votes
I booked a hotel through Hotwire, thinking I was getting a hotel valued around $130.00, for $55.00. The page also showed suggested hotels of Holiday Inn Express, Embassy Suites and Candlewood Suites...after paying I got Hotel Lawrence in Dallas. The reviews are awful, and even their staff confirmed...

HotWire - Policy change

Posted: 2014-09-10 by    JMScott
Complaint Rating:  0 % with 0 votes
Hotwire has recently changed their policy in regards to who is considered preferred customers, but did not notify any of their customers of this change. There are perks and bonuses to being a preferred customer which people count on when making a booking such as the ability to cancel a reservation...

Hotwire.com - Unsatisfactory customer service

Posted: 2014-08-01 by    ELF2060
Complaint Rating:  0 % with 0 votes
Beware. Hotel room booked through this site was NOTHING like the rooms indicated on the site. No door on the bathroom of one of the rooms and instead of the two queen beds depicted on the site, only one queen bed was present in each room. Customer service at Hotwire took more than 50 minutes...

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