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Hotwire, Inc.

333 108th Avenue NE
United States - 98004
Customer Care
Phone:(866) 468-9473
Fax:(425) 679-7251
Work days:
Mon8am AM - 5pm AM
Tue8am AM - 5pm AM
Wed8am AM - 5pm AM
Thu8am AM - 5pm AM
Fri8am AM - 5pm AM
Discount travel website that offers low prices on airfare, hotel, rental cars, and vacation packages
Phone number outside U.S. / Canada: (417) 520-1680
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Hotwire.com Complaints & Reviews

Hotwire.com - Car rental scam - phony "come-on" rate

Posted: 2015-08-27 by    Reviewer57731
Complaint Rating:  0 % with 0 votes
Hotwire advertised a great $1.99 base rate plus excessively high taxes and fees for a FLL airport car rental. I called to get the proper taxes and fees applied (which Hotwire uses on their more expensive base rental rates). I was told by a supervisor that Hotwire could not verify the taxes and...

HotWire - California, San Francisco - No Refund

Posted: 2015-08-21 by    Reviewer33783
Complaint Rating:  0 % with 0 votes
I changed my flight with Delta Airlines booked through HOTWIRE.
I was told that I would pay the difference between the new and old flight plus $75 HOTWIRE administration fees.
I have now paid for the new flight but never received any refund despite 8 phone calls and many many emails.

Hotwire.com - Customer service/scam pricing

Posted: 2015-08-19 by    Reviewer43973
Complaint Rating:  0 % with 0 votes
I called Hotwire.com 4 times to ask how they calculate the tax/fee component of the price they quote. You can get a quote on the same car for the same trip and one will show taxes of $45 and the other will be $90. This makes no sense so I inquired why there is such a discrepancy. All 4 employees...

Hotwire.com - Wisconsin, Stevens Point - False Adverstising

Posted: 2015-08-17 by    lbravick
Complaint Rating:  0 % with 0 votes
I purchased a hotel from hotwire.com because they had advertised the hotel as "38% off the regular price" and that it had a "100% satisfaction" at this hotel. Upon purchase I found out that the actual hotel offered a lower price and only a 78% customer rating. Hotwire did refund me the difference...

Hotwire.com - California, San Francisco - Deceptive Practices

Posted: 2015-08-17 by    travel rater
Complaint Rating:  0 % with 0 votes
We booked a hotel through Hotwire secret rates on 6/4/2015, but fought the charge as the hotel was misrepresented as follows:
-Hotel was supposed to have a pool and indoor pool - it does not. The description I originally clicked on said last person got the Century Southern Tower hotel....

HotWire - Idaho, Bellevue - car rental

Posted: 2015-08-13 by    BummerforAmerica
Complaint Rating:  0 % with 0 votes
I reserved a car through Hotwire Aug 12th. Within 30 seconds I found I had mistakenly double booked car rentals for the same trip (Aug 16th-21). Hotwire car rental cost more and I have requested a refund. I called twice and was disconnected twice. I waited a day and called again after posting...

HotWire - New York, West Nyack - Changed fight

Posted: 2015-07-24 by    John casanovas
Complaint Rating:  0 % with 0 votes
Booked a flight with Hotwire on July 2 2015 with American Airlines for 2 from NY to Chicago. Departure date was for Friday August 7, return date was for Sunday August 9. Email confirmation date had return trip August 7 with an hour stay in Chicago. Notified Hotwire which by the way runs their...

HotWire - California, Manteca - Flight Insurance

Posted: 2015-07-23 by    Denise I M
Complaint Rating:  0 % with 0 votes
I booked a flight for 4 people and purchased there insurance to be able to change dates if needed, I tried changing dates with the airlines and they told me to call hotwire, after 3 hours on the phone I was told by the insurance company that I do not have insurance that they can find and told...

HotWire - California, San Francisco - Do not want to refund for their mistake

Posted: 2015-07-09 by    kal patel
Complaint Rating:  0 % with 0 votes
I have booked car on 06/20/15 to be picked up from chicago o'hare intl airport.Hotwire Itinerary: 3744320514. But my flight (spirit) was cancelled. So I called hotwire and they cancelled my reservation and gave me credit for $82.32. And promised me that I can use it towards the next booking....

HotWire - Pennsylvania, Pittsburgh - Car rental rip off

Posted: 2015-07-07 by    B-Momma
Complaint Rating:  0 % with 0 votes
I rented a car for pick up July 2nd at 1:00PM and drop off July 6th at 6:00PM. I put in the pick up and drop off times in the drop down menus on Hotwire site. I got a total purchase price of $142.37 and was given Hertz as my car rental company. When I picked the car up Hertz told me I owed an...

HotWire - California, San Francisco - Poor quality hotel for price

Posted: 2015-07-01 by    Frank S Clark
Complaint Rating:  0 % with 0 votes
I booked a hotel room for San Diego CA for July 4th 2015. Hotwire got me a room at the Quality Inn in El Cajon. The reviews for this hotel are horrible. Would not even rate as a one star. Homeless people sleeping by the ice machines, the smell of marijuana, dirty nasty place. Not to mention...

HotWire - Iowa, Charlotte - misleading website / overcharged

Posted: 2015-06-14 by    blaireverett
Complaint Rating:  0 % with 0 votes
I booked car on Hotwire as I do frequently and indicated a 12:00 midnight pick up time. Hotwire reads that to be the day before and billed me an extra day rental charge. My advise is, use Hotwire and do not indicate 12:00 midnight but instead use 11:30 on day of rental start date. All emails...

HotWire - Deceptive pricing

Posted: 2015-05-29 by    Hotwire Bait and Switch advertising
Complaint Rating:  0 % with 0 votes
I booked a hotel reservation on hotwire on May 28th for a May 30th hotel stay. The price at the time was $70 (I have a screen shot). When I received the confirmation by e-mail, the price had jumped to $74, and there was an additional $20.95 in taxes and fees - suddenly my $70 reservation was...

Hotwire.com - misleading info

Posted: 2015-05-11 by    JAWSJULIE
Complaint Rating:  0 % with 0 votes
I searched hotwire.com for a hotel room in st Louis. they advertised a 5-star downtown pet-friendly hotel for $105. I booked it. It came to $133 with fees. They revealed the hotel to be the Hyatt Regency St Louis at The Arch. I called the hotel directly to confirm the reservation. They stated...


Posted: 2015-05-08 by    amourie
Complaint Rating:  0 % with 0 votes
I booked a car through Hotwaire. I asked for an SUV. The next day when I saw the confirmation email it read minivan. I immediately contacted Hotwire and told them I did not want a minivan. I wanted an SUV, as there were only going to be my wife and I. We neither wanted nor needed a minivan....

HotWire - Lies and stress

Posted: 2015-04-25 by    Disappointed-
Complaint Rating:  0 % with 0 votes
I booked a stay with Hotwire for 2 adults 2 kids. They claim that they guarantee that the room will sleep the number in your party. I arrive to the hotel, one king bed. I'm sorry but how do 2 adults, a teen and a toddler sleep in one bed? Answer...they don't. I called Hotwire. They...

HotWire - Greed and zero customer er service

Posted: 2015-04-06 by    Jay lally
Complaint Rating:  0 % with 0 votes
What a joke of a company. In no way should you use this garbage organization for anythin other than perhaps something to spit on. Due to their site error, our hotel was booked in the wrong city, but it was almost the right one... Just one word was missing, high level instead of high river. After...

Hotwire.com - Misleading hotel star ratings

Posted: 2015-03-23 by    nerrad626
Complaint Rating:  100 % with 1 votes
Hotwire.com’s hotel star ratings are misleading. In purchasing a hotel hot rate deal the comparable hotels listed for 2 star hotels included Best Western, Days Inn, Comfort Suites and Quality Inn. After making the hot rate purchase I learned I had purchased a stay at an older motel, which...

HotWire - Hotwire itinerary number 6797090807 reservation

Posted: 2015-03-17 by    Saurabh Malpani
Complaint Rating:  0 % with 0 votes
Hotwire itinerary number 6797090807 reservation with Days Inn and Suites Smyrna on February 13, 2015 in Smyrna, Georgia.We did a hotel reservation from Hotwire and we had to spent our whole night on the road because of bad management of hotwire. We got the new hotel at 6AM at the double price....

HotWire - no refund

Posted: 2015-03-13 by    triassic
Complaint Rating:  0 % with 0 votes
Be aware, I knew that hotels booked through hotwire.com hotline were final, but mistakenly believed that buying trip cancellation insurance meant I could cancel my trip. Wrong! Essentially unless I can prove medical emergency, or if I can show my house was severely damaged, or that the hotel...

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