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Hotwire.com Logo

Hotwire.com

Hotwire, Inc.

333 108th Avenue NE
Bellevue
United States - 98004
Customer Care
Phone:(866) 468-9473
Fax:(425) 679-7251
Phone number outside U.S. / Canada: (417) 520-1680
 
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Hotwire.com Complaints & Reviews

Hotwire.com - Car rental location change

Posted: 2014-10-13 by    Renov8
Complaint Rating:  0 % with 0 votes
I booked a car rental via HOTWIRE for a pickup at the Denver Airport. When i got to the airport rental counter, I was told the pickup was in downtown Denver, a 25 minute drive from the airport location. The salesperson behind the counter told me that HOTWIRE has been changing the pickup location...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hotwire.com - Unsatisfactory customer service

Posted: 2014-08-01 by    ELF2060
Complaint Rating:  0 % with 0 votes
Beware. Hotel room booked through this site was NOTHING like the rooms indicated on the site. No door on the bathroom of one of the rooms and instead of the two queen beds depicted on the site, only one queen bed was present in each room. Customer service at Hotwire took more than 50 minutes...
Complaint comments Comments Complaint country United States Complaint category Hotels

Hotwire.com - overcharges

Posted: 2014-07-30 by    John Varro
Complaint Rating:  0 % with 0 votes
I was quoted a charge of $61.00 plus taxes for a four night stay in a motel. Hotwire overcharged my credit card by $13.76 (above and beyond the cost of the room + state and local taxes). When I requested a refund, they told me the extra charge was for a "service fee" which was NOT...
Complaint comments Comments Complaint country United States Complaint category Travel Agencies

Hotwire.com - Florida, Jacksonville - Hotwire DIDN'T DELIVER As PROMISED

Posted: 2013-09-09 by    Yolanda T
Complaint Rating:  0 % with 0 votes
I wanted to rent a hotel room at the beach for my cousin's birthday celebration. I went to Hotwire and put Jacksonville Beach, Florida in the search box and pressed enter. Up popped Hotwire's Secret Hot Rates Hotels. I looked at the options presented and booked a Secret Hot Rate hotel....
Complaint comments Comments Complaint country United States, Florida, Jacksonville Complaint category Hotels

Hotwire.com - Outsourcing to Other Countries

Posted: 2013-05-27 by    KimberlyTinsley
Complaint Rating:  0 % with 0 votes
I have an issue with a company that outsources to other countries. They speak English but very poorly, they attempted to pressure me into buying something I did not want when I just had wanted to add to my reservation I ALREADY purchased. Love Hotwire and would use them again but hopefully I...
Complaint comments Comments Complaint country United States Complaint category Travel Agencies

Hotwire.com - Horrible Customer Serive

Posted: 2013-01-25 by    stockgirl12
Complaint Rating:  0 % with 1 votes
I booked a car rental to attend my uncle's funeral. After speaking to the funeral home, they were not able to do it until a few days later. After a few hours I called the customer service number and a gentlemen said "as a one time courtesy" he would refund and rebook it for me....
Complaint comments Comments Complaint country United States Complaint category Car Service Centers

www.hotwire.com - false advertising

Posted: 2012-10-21 by    KeithGinCA
Complaint Rating:  0 % with 0 votes
Search engines draw you to hotwire.com based on the travel cities and dates you enter. Once you click on the lower fare that I was drawn in by, and the price increases. Click on the increased fare and it increases. This usually occurs three times.

It is a deceptive practice to...
Complaint comments Comments Complaint country United States Complaint category Airlines

Hotwire.com - Florida - Misinformation & Deception

Posted: 2012-08-30 by    swmhtnd
Complaint Rating:  0 % with 0 votes
I booked two rooms for one night stay near Interstate 5 at Modesto, California. Hotwire rated it 2-star and advertised as a 'Super Saving' buy with FREE BREAKFAST etc. It was a case of total lie and deception on the part of both Hotwire.com and the hotel Americas Best Value Inn, Wesley,...
Complaint comments Comments Complaint country United States, Florida Complaint category Hotels

Hotwire.com - Will not use them again

Posted: 2012-08-16 by    Minage
Complaint Rating:  0 % with 0 votes
Will not use them again!

Booked a car incl. insurance through hotwire. Car was just 'booked' without pay, but had to pay for the insurance upfront. So far so good.

When I picked up the car the agent said 'sorry, we don't accept 3rd party insurance'....
Complaint comments Comments Complaint country United States Complaint category Internet Services

Hotwire.com - California - LIARS - Misleading

Posted: 2012-08-06 by    BYU student
Complaint Rating:  0 % with 0 votes
STAY AWAY !!! DO NOT DO BUSINESS WITH THESE BAIT AND SWITCH CLOWNS. VERY MISLEADING - LIARS, LIARS. LIARS...
Complaint comments Comments Complaint country United States, California Complaint category Car Rental

Hotwire.com - Ohio - Refund

Posted: 2012-08-03 by    Buckijer
Complaint Rating:  0 % with 0 votes
Buyer beware when renting a car through Hotwire.com. My schedule changed but they said "So what, not there fault" . We all know they will rent the car to someone else, I gave them a two week notice but got nowhere. If I had made the reservation directly with Hertz there would be no...
Complaint comments Comments Complaint country United States, Ohio Complaint category Car Rental

Hotwire.com - North Carolina - Missed 1 segment of flight

Posted: 2012-06-30 by    ChristineB.
Complaint Rating:  0 % with 0 votes
DO NOT BOOK THROUGH HOTWIRE.COM!!!...my husband booked a flight to the Phiippines last Nov 2011 for a scheduled flight this July 5th 2012. Hotwire sent me an email last April regarding an updated itinerary for changes in some time schedule. I called Korean Air for a special seating arrangement...
Complaint comments Comments Complaint country United States, North Carolina Complaint category Travel Agencies

Hotwire.com - Business Practice

Posted: 2012-06-29 by    josianbe
Complaint Rating:  0 % with 0 votes
If anyone is planing to purchase an airline ticket, DO NOT USE HOTWIRE.COM!!! This company is not customer oriented. Booking on their Website is convoluted and prompt to errors. If by any chance you are not satisfied with your purchase you're Shit out Of Luck because they are are as strict...
Complaint comments Comments Complaint country United States Complaint category Airlines

Hotwire.com - Ohio - RUN DOWN HOTEL

Posted: 2012-06-27 by    Feeling Ripped Off!
Complaint Rating:  0 % with 0 votes
I booked a 2 1/2 star hotel through hotwire. Once the booking was confirmed I checked out the Hotel website. It was not a Holiday Inn or Best Western like they compared it to. It was the DrawBridge INN, a locally owned hotel by the Cincinnati Airport. That is fine as long as it has the same...
Complaint comments Comments Complaint country United States, Ohio Complaint category Hotels

Hotwire.com - California - Misguidance

Posted: 2012-05-29 by    cdp611
Complaint Rating:  0 % with 0 votes
I am so sad and upset. I booked with Hotwire thinking I was getting a hotel on THE STRIP, which to any person, except HotWire, means Las Vegas Blvd. The hotel ended up being the on Flamingo road. Nothing against the Westin, I just wanted the rooms to be on the actual strip! Aside from not being...
Complaint comments Comments Complaint country United States, California Complaint category Hotels

Hotwire.com - Booked at the Bedbug Motel

Posted: 2012-05-10 by    MykeC
Complaint Rating:  0 % with 0 votes
Hotwire.com gave us a hotel well-known for its bedbug population. We're now apparently locked into paying $385 for 4 nights at a Kill Devil Hill, NC, hotel that we will *not* sleep in. We're having to cancel our entire vacation now which *was* to have been my wife's Mother's...
Complaint comments Comments Complaint country United States Complaint category Hotels

Hotwire.com - fraudulent, lies, and deceit

Posted: 2012-04-23 by    Holly Sinclair
Complaint Rating:  0 % with 0 votes
Hotwire is nothing but a joke. I booked a hotel with them in, Vancouver, B.C., and they literally lied about the star rating. I booked a 3 star hotel and got a 2 star, at best, and that's being polite. I sent them pictures of this hotel which was, BEST WESTERN PLUS UPTOWN, in Vancouver,...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Hotwire.com - Unfair Charges, Poor Customer Service

Posted: 2012-03-21 by    BridgettW
Complaint Rating:  100 % with 1 votes
Do not book with Hotwire. After their recovery charges I paid MORE than the cost of booking with the hotel itself. When I called customer service, "Stephanie" was literally the rudest person I have EVER had the displeasure of speaking with. Stephanie laughed at me when I expressed...
Complaint comments Comments Complaint country United States Complaint category Travel Agencies

Hotwire.com - Lied and mis presented the terms of the agreement would be an understatement

Posted: 2012-02-28 by    Koogle
Complaint Rating:  0 % with 0 votes
I booked a rental car with the stipulation that I needed an infant car seat. Prior to booking, I repeatedly stated I HAD to have an infant car seat. Because of their "no-refund, no cancellation" policy, I told the agent several times I HAD to have a car seat. She said, "no problem...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Hotwire.com - Maryland - Not Keeping Promises

Posted: 2012-01-09 by    serious1pal
Complaint Rating:  0 % with 0 votes
OMG is all I can say about this miserable online company. I just used it for the first time, and it will be the last. They have the "Low Price Guarantee" posted all over the place. I found a lower price at the same type of room at the same hotel within 48 hours, and they still refused...
Complaint comments Comments Complaint country United States, Maryland Complaint category Hotels

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