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Hotwire Customer Care Service

Hotwire, Inc.

655 Montgomery St Ste 600
San Francisco
United States - 94111-2627

Customer Support Phone Numbers

+44 808 234 5903(UK) 3 0
Work days:
Mon8 AM - 5 PM
Tue8 AM - 5 PM
Wed8 AM - 5 PM
Thu8 AM - 5 PM
Fri8 AM - 5 PM
Additional Contact Numbers (Other Regions)

Hotwire Complaints & Reviews

Hotwire.com / Hotel room

cmgoodman1221 on Dec 1, 2016
I booked a hotel through Hotwire.com on 11/02/2016, for one night in Cleveland, Ohio, at the Drury Plaza hotel in downtown Cleveland. After driving hundreds of miles and several hours, I arrived at the hotel and was told Hotwire.com sold 5 rooms to 30 people. A Drury employee told me I wa...

Hotwire / Hotel confirmed reservation not meeting star rating of the chosen group

Adrian Ail on Nov 29, 2016
Last night, I reserved 2 rooms for 2 days at a 3 star hotel in Northeast Austin, TX, but I was confirmed in a 2 star hotel. I called Hotwire twice to have it exchanged or cancel, because of the poor quality hotel hotel, and my problem wasn't solve. By the way, the first time I asked for a...

Hotwire / Forced upgrade

Kevin-T on Nov 26, 2016
Attn: research team RE: Forced upgrade fee Intinerary no. 4793623081 I spoke to Sheng on Sunday, Nov. 13th at Hotwire to express a complaint on a forced upgrade fee that increased our original transaction from $195 to $350. We received this upgrade through an employee at Thrifty named...

Hotwire / Hotel reservations

LeslieM82 on Nov 21, 2016
on 11/10/16, i was travelling and booked a room but realized 10 minutes later that it was the complete opposite direction of where we were traveling.. So I called the hotel directly and cancelled the reservation and they told me I had to call Hotwire. I'll call Hotwire who then told me...

Hotwire / Dishonesty unethical behavior, very unprofessional customer service, by 6 different employees and situation still not resolved.

Alezae on Nov 20, 2016
My name is Alexandria Jones. E-mail grace_and_mercy2@yahoo.com, and phone number is (618)315-7792. I called 11/17/16 to make hotel reservations as I have on several occasions through hotwire, and upon completing the transaction, I stated to the Agent that I needed a suite. She instructed...

Hotwire / Hotel reservation

minakatch on Nov 12, 2016
Hello, I would like to express my serious disappointment and huge frustration caused to me and my husband by Hotwire.com. As soon as I checked into my hotel today I have has several issues and here are the issues: We were sold a 4 star hotel but Hotel 32 32 is not even a hotel, it i...

Hotwire / Hotel reviews

Vicky Ortiz on Nov 9, 2016
I just booked a week in Scottsdale with Hotwire. After I received the hotel name I was very dissappointed. Was supposed to be a name brand hotel chain...wasn't.. I Read reviews... disgusting. Roaches, filthy carpet, and noisy. I don't appreciate getting stuck into this type of...

Hotwire.com / "Hotel reservation"

Luiz Osório Leão Filho on Nov 5, 2016
I made a hotel reservation at hotwire.com for NYC. They offer discount prices for hotels, but you will be informed the name of the hotel just after confirmation. I confirmed one and to my surprise got a confirmation not for a hotel, but instead to a Hostel. The cancel policy says it is not...

Hotwire / Flight customer service

Irena b on Nov 3, 2016
I have booked many flights through hotwire but now will NEVER book again after my last experience. For the SECOND time, hotwire failed to send me a flight confirmation itinerary with all of my needed travel information. I called the customer service center and went through 2 reps where...

Hotwire / Huge scam, beware!

SandyWro on Oct 20, 2016
I wanted to book a hotel stay via HotWire website and after I filled all the necessary information and wanted to submit I got an error. Their site said that something went wrong. I tried again and the same thing happened. Then I contacted HotWire customer service and asked what was going...

Hotwire.com / Hotel in New York

Dooped in Mississippi on Oct 18, 2016
I accepted the amount of $970.04 and was charged over $1, 100.00. The double beds were included in the 970.04 and hotwire claimed they are not. It is on the snapshot i took when i agreed to the 970.04 for 2 double beds. I sent the snapshot of what i agreed to but hotwire refuses to credit...

Hotwire / Hotel

Bates2 on Oct 11, 2016
I booked a room that was advertised as a 3 star hotel in New Orleans on October 11, 2016. The hotel Hotwire reserved was actually a Days Inn in Gretna - New Orleans. As soon as I received the itinerary I check out the hotels website and it was definitely not a 3 star hotel. There were...

Hotwire / Hotel secret deal

Sunam Hansaria on Oct 3, 2016
Hi All, This is regarding Hotel confirmation id:132894350507 We are traveling on our honeymoon through Cambria for the first time & have been booking most of our hotels from Hotwire. We have been very sceptical on our travel plans and wish to have a memorable & safe stay without any...

Hotwire / False advertising

Jayne Clarke on Sep 27, 2016
Just wanted to bring to your attention that Hotmail are duping the public into booking what they believe you to be a 5 start hotel which has only managed to reached 1 star on trip advisor and is clearly misleading the public. I wanted to book a 2 night getaway for a special occasion for...

Hotwire.com / Service never ordered or used - refund denied

janzmr on Sep 21, 2016
On appx 7/28 I was trying to get info about a hotel in San Antonio, TX and your website required me to enter my Debit card info to get further into the site. After I realized that it had charged my card, I immediately called to explain I only wanted information - the male agent told me I...

Hotwire.com / Hotel reservation

Jeannette Solinsky on Sep 21, 2016
I booked a hotel room for 3 days at Rodeway Inn in Colorado Springs, Colorado. I paid for the room right away and received an itinerary. Hotwire failed to inform me that the hotel had a $ 25 a night pet cleaning fee. I found out about it when I arrived to check in. So the bargain room of...

Hotwire / Fake advertise / ripoff

Krishna Desai on Sep 16, 2016
Hotwire, now i know the pain of third party booking and i got lifetime lesson, i will never book with you guys and i will tell as many as people i can . I am manager in hotel, the only reason i booked with hotwire was i couldn't find employee discount in ottawa east area so i had no...

Hotwire / False advertising / bait & switch

dakyhz on Sep 7, 2016
5* boston downtown hotel advertised on website for past 2 weeks. Everytime you try to book it gives you an error but holds your visa authorization for days...Even tried calling to which they state "deal is no longer available"...But why is it still advertised... False advertising... If you don't have it remove from website.

Hotwire / hotel reservations

Ruth Rank on Aug 11, 2016
I have been using hotwire for more than 10 years. Two months ago (February 2016) I was unable to make a reservation and given a # to call at their fraud department. I have called that # over 50 times in the last 4 months trying to get information as to why my account has been flagged for...

Hotwire / No itinerary or refund received. Company will no longer reply to emails

MindaFay on Aug 10, 2016
In April 2016 I booked one night at a hotel in Dallas (for June 20016), this was a "Hot Deal". I didn't receive my itinerary so I contacted Hotwire, via email, right away. I asked that they forward my itinerary to me. I received a reply on how to look it up online. These directions did not...

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