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Hotwire, Inc.

655 Montgomery St Ste 600
San Francisco
United States - 94111-2627
Customer Care
+44 808 234 5903(UK) 1 0
Work days:
Mon8 AM - 5 PM
Tue8 AM - 5 PM
Wed8 AM - 5 PM
Thu8 AM - 5 PM
Fri8 AM - 5 PM
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Hotwire Complaints & Reviews

Hotwire - California, San Francisco / I have never been more disappointed!

Rossman9 on 2016-01-28
I booked a hotel through Hotwire and I must say that stay was a real nightmare. Every time I contacted customer service I heard only excuses. I must say that their customer service workers are mentally disabled! I called them many times but they could not understand what was the problem. I...

Hotwire - California, San Francisco / Airline Ticket

Reviewer26903 on 2016-01-11
First let me clarify that my statements are not meant to be supremacist in any nature, but in order to conduct business effectively free from error; there must be an ability to have clear concise communication with all parties that may be involved in the transaction. In this case it wa...

Hotwire - Arizona, / Bait and Switch Tactics on Hotel Room Type

Reviewer54026 on 2016-01-04
I booked a room for 2 adults and 1 child but at the check-in, was told the booking was only for two adults. The hotel staff explained to me that she could see my booking but the problem is Hotwire which only booked 2 adults. So they could only give me either a queen or two twins, or $50...

Hotwire.com / Car Rental

Reviewer96325 on 2015-12-22
My sister rented a car for a family vacation. A few days before our flight she learned she was pregnant and didn't feel comfortable taking an 8 hour flight and decided to not go. She called hotwire to change the name of the car reservation from her name to mine. Hotwire decided to be...

Hotwire Communications - Florida, Miami Beach / Fusion installation

Reviewer50292 on 2015-11-30
I have no other choice than dealing with Hotwire communications since I live in a building in Bal Harbour that contracts Hotwire. Since they are now installing Fusion I finally am able to get the French channel tv 5 which I subscribed to among other upgrades. Unfortunately, this channel...

Hotwire - Oregon, Portland / False discount pricing

christines2060 on 2015-11-26
I booked a hotwire hot rate hotel on November 15th. The advertised price was for a $1349.00 room for 73% off. I paid the 339.00 dollars plus fees etc. When I received the hotel I was thrilled to find out it was the new Margaritaville Hollywood Beach Resort. According to the price I was to...

Hotwire / Car Rental

Reviewer89272 on 2015-11-13
Rented a car while on holidays this summer and paid double !!! It's been a fight with Hotwire since I got back home from holidays this August I finally got a email stating that they did in fact screw up and are going to refund me but things have not progressed and I have call Hotwire...

Hotwire - California, San Francisco / Misleading and Unethical Behavior

WalkM44 on 2015-10-26
Itinerary # 12335228119 In September 2015, I booked a trip on the Hotwire website for Nov. 5th - Nov. 8th, 2015. I purchased the offered insurance ($44.00) in case something happened. Apparently, Hotwire's itinerary links provided for my trip did not have the correct information. Thi...

Hotwire.com / Overbooked hotel then refused refund

Stackthepilot on 2015-10-23
I booked a hotel for my employee in Baltimore, MD. Upon arrival he was told the hotel was booked and that they had just sent another Hotwire customer away 15 minutes earlier. I called and I spoke with Ervin R, Employee # 751000111. He was unable to locate another hotel so he arranged for...

Hotwire Travel / Re-booking options/fees/customer service

Reviewer20168 on 2015-09-22
Called Hotwire to try and re-book a flight however Rep/Supervisor "Sanfire" ran CC for one amount then said that she needed to change a higher fee due to them having a error on there end. I said if its your error and rate goes up why are we liable for the higher rate. She said that wa...

Hotwire.com / Irresponsible

Reviewer42815 on 2015-09-16
Hi, I checked into 'Inn@Queen Anne' hotel in Seattle on 1st of September and the moment I got in, I could see that the hotel is a very old one. While sleeping, one of the wings of the ceiling fan broke and fell on my head. I came out and filed a complaint with the hotel reception...

Hotwire.com - Iowa, Charlotte / They are trying to steel my money

Ary Lins on 2015-09-14
I booked a flight in the wrong date by mistake, with less than 20 minutes I call them and they don't want to return my money or do any deal to fix it, worse call service ever. Don't do any deal with them!!! I've called to my card company and I hope that they can resolve that problem.

Hotwire.com / Hotel over booking

Reviewer68556 on 2015-09-05
I book a hotel only to learn upon arriving that Hotwire had overbooked the rooms here. When I called to inform Hotwire I was put on a 45 min hold. Then was told it could not be refunded, , , was put back on hold after I protested that they( Hotwire) overbook the hotel, , then after another...

Hotwire.com - California, San Francisco / Misinterpreted time of the flight

Reviewer79706 on 2015-09-04
Itinerary no: 12292699430 My flight depicted other time before I booked it but after I booked it, the timings were not the same. As it was a non refundable, non cancellable flight, I had my 332$ waste because of the misinterpretation on Hotwire website. I have a screenshot proof of how the...

Hotwire.com / Car rental scam - phony "come-on" rate

Reviewer57731 on 2015-08-27
Hotwire advertised a great $1.99 base rate plus excessively high taxes and fees for a FLL airport car rental. I called to get the proper taxes and fees applied (which Hotwire uses on their more expensive base rental rates). I was told by a supervisor that Hotwire could not verify the taxe...

Hotwire.com / Customer service/scam pricing

Reviewer43973 on 2015-08-19
I called Hotwire.com 4 times to ask how they calculate the tax/fee component of the price they quote. You can get a quote on the same car for the same trip and one will show taxes of $45 and the other will be $90. This makes no sense so I inquired why there is such a discrepancy. All 4...

Hotwire.com - Wisconsin, Stevens Point / False Adverstising

lbravick on 2015-08-17
I purchased a hotel from hotwire.com because they had advertised the hotel as "38% off the regular price" and that it had a "100% satisfaction" at this hotel. Upon purchase I found out that the actual hotel offered a lower price and only a 78% customer rating. Hotwire did refund me the...

Hotwire.com - California, San Francisco / Deceptive Practices

travel rater on 2015-08-17
We booked a hotel through Hotwire secret rates on 6/4/2015, but fought the charge as the hotel was misrepresented as follows: -Hotel was supposed to have a pool and indoor pool - it does not. The description I originally clicked on said last person got the Century Southern Tower hotel. The...

Hotwire - New York, West Nyack / Changed fight

John casanovas on 2015-07-24
Booked a flight with Hotwire on July 2 2015 with American Airlines for 2 from NY to Chicago. Departure date was for Friday August 7, return date was for Sunday August 9. Email confirmation date had return trip August 7 with an hour stay in Chicago. Notified Hotwire which by the way run...

Hotwire - California, Manteca / Flight Insurance

Denise I M on 2015-07-23
I booked a flight for 4 people and purchased there insurance to be able to change dates if needed, I tried changing dates with the airlines and they told me to call hotwire, after 3 hours on the phone I was told by the insurance company that I do not have insurance that they can find and...

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