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Hotwire Customer Care Service

Hotwire, Inc.

655 Montgomery St Ste 600
San Francisco
California
United States - 94111-2627

Customer Support Phone Numbers

Toll-free:
+44 808 234 5903(UK) 1 0
Work days:
Mon8 AM - 5 PM
Tue8 AM - 5 PM
Wed8 AM - 5 PM
Thu8 AM - 5 PM
Fri8 AM - 5 PM
SatClosed
SunClosed
Additional Contact Numbers (Other Regions)
https://www.hotwire.com/helpcenter/contact.jsp
 
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Hotwire Complaints & Reviews

Hotwire / hotel reservations

Ru
Ruth Rank on Aug 11, 2016
I have been using hotwire for more than 10 years. Two months ago (February 2016) I was unable to make a reservation and given a # to call at their fraud department. I have called that # over 50 times in the last 4 months trying to get information as to why my account has been flagged for...

Hotwire / No itinerary or refund received. Company will no longer reply to emails

Mi
MindaFay on Aug 10, 2016
In April 2016 I booked one night at a hotel in Dallas (for June 20016), this was a "Hot Deal". I didn't receive my itinerary so I contacted Hotwire, via email, right away. I asked that they forward my itinerary to me. I received a reply on how to look it up online. These directions did not...

Hotwire / Misrepresentation of "Hot Deal"

Ra
RaveMal on Aug 9, 2016
Hotwire just scammed me out of some money by misrepresenting a "hot deal" claiming a hotel had amenities which they do not have on the property. After spending hours with them on the phone, it was hard to get a supervisor on the line and when I did, both denied the claim and were very...

Hotwire.com / Misrepresentation of hotels, horrible customer service, unethical behavior

Sk
sksn on Aug 9, 2016
We have been hotwire customers for more than a year and we made the mistake of trusting the website. We booked several 2 star hotels under the HOT RATE HOTEL PRICES with basic amenities as we are both students and just need a decent place to stay as our main aim was to explore the area and...

Hotwire / Hotel

Ma
MarieLee on Jul 18, 2016
I booked Astor crown plaza hotel through Hotwire, when we check in at 7PM the room was not ready, we were asked to check back. Finally the room was ready close to midnight, the room without air conditioner. Manager were called, she promised that the rooms will be for free the first night...

Hotwire / Ripoff

El
elisa7 on Jul 11, 2016
I booked a package (flight + hotel) with cancellation on hotwire. I spoke to a live agent and received a confirmation email with my itinerary number, flight and hotel details. Unfortunately, I have to cancel my trip due to health reason but hotwire said they cant find my itinerary number?...

Hotwire.com - California, San Francisco / Hotel booking - deceptive business practices, breach of agreement

Sn
Sngray on Jun 15, 2016
On 5/4/16 I booked hotel reservations through Hotwire.com for a party of 3 (myself, another adult, and a child). On Hotwire.com directly on the home page an adult is listed as (18+ yrs) and a child is listed as (2-17 yrs). I selected my destination, dates, room. PLEASE NOTE: Hotwire doe...

Hotwire - California, San Francisco / Hotel reservation

An
Anantha Ramamurti on Jun 14, 2016
Booked a one-night stay at Treasure Island Hotel & Casino in Las Vegas for May 28, 2016 (Itinerary #: 15497946664). I was traveling with aged parents and when we reached Las Vegas at 10pm and tried to check in, we were told by the hotel that there was no booking under our name. For some...

Hotwire / Never Refunded the actual amount

Ke
KevalPatel on May 5, 2016
I booked Car for 24 March to 27th march 2016 by phone. Girl on phone booked me a wrong car( 5 seater instead of 7). She apologized and refunded me money. But, I didn't get full refund. Its difference of $22.5 due difference currencies. USD-CAD. Now this is 2 months from then. I have called...

Hotwire - California, San Francisco / Crazy extra fees!!

Ta
Taiga on May 5, 2016
I have booked a plane ticket via Hotwire and when I received a payment confirmation email I noticed there was a mistake, so I called Hotwire and told them about that. They said that they can make changes for some extra cash. I refused because it was not my mistake. After wasting some time...

Hotwire - Maryland, California / Overcharged airfare

M1
m1230m on Apr 28, 2016
I booked four flights (for a family of four) from Ft. Lauderdale to Montreal round trip for what I thought it was a good price. Unfortunately I did not pay close attention to the confirmation e-mail and only two weeks later I noticed that the itinerary was reversed (Montreal to Ft...

Hotwire - Michigan, East Lansing / Hotel booking

An
Anthony O. on Apr 11, 2016
I am traveling with family members and used Hotwire to book two rooms for two persons per room. Hotwire booked us into a Candlewood Suites hotel which has only one bed per room. After an hour on the phone with them, it was clear that the assumption is: two persons per Queen bed. Even...

Hotwire - California, San Francisco / Customer Service / Website Malfunction

Na
Naoki Matsumoto on Mar 9, 2016
I called on 03/09/2016 to request a record of my past bookings since they didn't show up on my account. I had called before, last year actually to complain that their website wasn't showing past bookings properly; in any case, I called then got transferred to "the right department"; once...

Hotwire / Hotwire overbooked us then left us stranded

Mi
Mike Gottselig on Feb 29, 2016
Hotwire booked a room at the Aloha Hotel in Arroyo Grande, CA. A confirmation email was sent. I personally called Hotwire to double confirm the reservation. When I arrived the hotel owner said that Hotwire over booked me and there was no room available. I called customer service several...

Hotwire / No Flight Ticket Refund.

Si
Sihanoukville on Feb 23, 2016
I changed the time of my flight ticket 2 hours later. The origination city was the same, the destination city was the same, the date was the same, only the time was changed for 2 hours later. The change was made 3 months ahead of the flight date. I was assured that I would pay a flight cost...

Hotwire - California, San Francisco / Charging my card without access to current or available itinerary

Re
Reviewer83146 on Feb 20, 2016
I called into hotwire customer service regarding flight prices. The customer service agent convinced me that I would get the best rate by booking on the phone. He took about 45 mins to book it and once he sent me the confirmation email with my itinerary number, the problems started. The...

Hotwire / Refund policy

Re
Reviewer32293 on Feb 20, 2016
My wife and I are shocked that following the Zika outbreak and unlike our flight and car hire provider! Who refunded us in full, Hotwire are refusing to let us cance or even rebook to an alternative destination, instead gave false information about the state of the Zika Virus in Puerto...

Hotwire - California, San Francisco / Thieves!

Ja
James on Feb 18, 2016
I booked a room in a hotel through Hotwire. They confirmed my reservation, but then they cancelled it for no reason. They never told me anything, never even sent me a cancellation email! When I arrived at the hotel, I was told that Hotwire canceled my reservation. I immediately contacted...

Hotwire.com / Hotel reservation not honored

Re
Reviewer80290 on Feb 14, 2016
Just had a nightmare scenario with Hotwire.   Booked The Portofino Hotel & Marina 260 Portofino Way Redondo Beach, CA, 90277 on February 14, 2016 with Hotwire and received a confirmation email. When we arrived at the hotel we were told that the hotel was fully  booked and that...

Hotwire - California, San Francisco / I have never been more disappointed!

Ro
Rossman9 on Jan 28, 2016
I booked a hotel through Hotwire and I must say that stay was a real nightmare. Every time I contacted customer service I heard only excuses. I must say that their customer service workers are mentally disabled! I called them many times but they could not understand what was the problem. I...

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