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4.0 1904 Reviews

Hotwire Complaints Summary

99 Resolved
422 Unresolved
Our verdict: With Hotwire's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Hotwire I had a hotel stay in Metairie Louisiana from March 19th- March 21st for a funeral that we were to attend

I had a hotel stay in Metairie Louisiana from March 19th- March 21st for a funeral that we were to attend. We initially called to cancel because we were to be on a Carnival Cruise arriving back on March 16th and we were to be quarantined for two weeks and unable to participate in this hotel stay. (Since then we were denied at port due to the fact that I myself am an ER nurse and have taken care of a suspected COVID 19 patient and Carnival was not willing to allow me to travel for this reason which is still a reason we unfortunately could not travel out of state for. Either way we were unable to keep this reservation. Hotwire attempted to cancel this reservation in order for us to receive a full refund. Per Hotwire, Marriott rejected the full refund. After my recent contact with Marriott Corporate this was not to be rejected and I was informed to contact Hotwire regarding this. Xavier, from Hotwire, was contacted regarding this and stated that since Hot dollars were already distributed this process cannot be undone and I am out the difference of the two amounts. I feel this is unfair because on our initial phone call, we were told that upon cancelation (which had to be done) I did not have a way to go back and choose the hot dollars so a decision had to be made at that exact moment. I either had to take what was offered or lose the full amount. Nobody would be stupid enough to take nothing over something. Now, after finding out we were misinformed and should have never been rejected we are the ones out money for making a rational decision. Xavier stated this is something that cannot be done. This is upsetting because I had a legit reason to cancel and Marriott stated it should have been approved from the beginning and the customer should not be penalized for the appropriate steps not being taken from point A to point B. We asked Xavier to speak to a manager regarding this and he stated that there was no manager I could speak to and he would not allow me to speak to one.

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Hotwire After booking a **************** for 1/13/22, I quickly ****** the Miami Regency; recent ****** reviews have complaint

After booking a *** for 1/13/22, I quickly *** the Miami Regency; recent *** reviews have complaint after complaint pertaining to safety and cleanliness. Also, the hotel had a high profile *** case that happened there and the hotel was a central feature in the ensuing investigation, even eventually paying the victim $300,000 because of their role in the incident. The crime made national news, with a 2019 20/20 special about the "Suitcase Rape".https://www.miaminewtimes.com/news/20-20-episode-examines-miami-hotel-rape-and-search-for-serial-rapist-*** https://www.vanityfair.com/culture/2010/12/vanishing-blonde-201012 This was not a safe place for me to stay and so I called Hotwire's customer service to see how I could get out of my reservation. *** informed me that they recognized my safety concern and would call the hotel to get their permission to cancel my booking and have the total amount ($114) refunded to my card. My agent then tried calling the hotel while I was on the other line with no luck. He then told me that I had two options - 1) I could have a refund in the form of Hotwire credits minus $20 right there and then OR 2) He would refer the case to an internal team who would continue to contact the hotel on my behalf and once they received consent they would refund my card. I chose the second option and thanked him. When checking with an agent a third time on the status of my case they informed me that the team had been unable to reach the hotel and I'd been issued a "Hot dollars" refund. This does not help me as I lose money after this serious safety concern. I was told that the team would continue to try to reach the hotel until the day before my check in, instead they gave up a week earlier and issued me the refund I didn't want.I was repeatedly shut down by customer service today. *** should take this safety issue seriously and re evaluate partnering with this kind of hotel.

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Hotwire Date of Transaction 11/20/22 Auto Rental Amount Charged by Hotwire $71.50 With Balance Due at Pick Up $31.18 Itinerary

Date of Transaction 11/20/22 Auto Rental Amount Charged by Hotwire $71.50 With Balance Due at Pick Up $31.18 Itinerary No *** I went to the counter to pick up the vehicle on 11/20/22. The counter agent said they did not honor third party reservations. I tried to give her my itinerary number because there was a balance due to be paid. She said she didnt need that information. I told her I even purchased the insurance. She said we do not honor third party bookings. She wrote up a new rental contract which was 3 times the amount that was quoted and partially paid for online through Hotwire. She asked for my credit card in which I thought was for the deposit of $200, plus the balance due. My budget was $250 for this rental. My card was declined. She said do you have another card youd like to use? I said no i only have the one credit card and a debit card. She said you can use your debit card if you want to pay a $500 deposit for the rental. I said l, wait Im not following, how much did you try to run my card for? She said $367 and change. I asked why is it so much? She went over the breakdown of the rental which was none of which I purchased online. I was unable to get the rental because I only have the one credit card and was not able to afford and additional $500 to wait 5-7 business days to return that deposit. She was not willing to help any further because in her response, they are not responsible for what customers do online. They cannot honor third party reservations. What did I pay for then I asked her? She said I dont know but Im canceling your reservation and you have to contact them to get your money back. I contacted the insurance company that was purchased through Hotwires third party Alliance and was immediately refunded. Hotwire does not provide a phone number for the auto rental issues. I had to communicate through text messaging to receive a generic response that I abandoned my car rental. And that I am suppose to reach out to Hotwire while at the counter. Thats great if there was a phone number listed while theres a line behind me. This should not happen to the general public. This is bait and switch and bad business!

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Hotwire To whom it may concern: The Arizona BBB has referred me to California because Hotwire is based in San Francisco

To whom it may concern: The Arizona BBB has referred me to California because Hotwire is based in San Francisco. COMPLAINT: On 5/13 I reserved a room at the *** in Lake Havesu City, Arizona for three nights, 5/14-5/16 on Hotwire.com. The total was $253.00. Upon arrival the following day, the hotel was closed. I contacted Hotwire.com who refused to issue a refund. After seven communications with Hotwire the following week, I have still been unable to obtain a refund. Clearly Hotwire.com is also responsible - they advertised the hotel after it had in fact been closed - however I was told several times that *** did not communicate with them. I have no idea if this is true or not, but *** IS responsible. Regardless their reason for closing, and regardless their agreements with Hotwire, I have been harmed in the name of *** Hotel. Not only am I out $250, I had to spend extra money for a place to stay in Lake Havesu. I rented a car, spent gas, and spent additional moneys on food and other items I would not have spent if not for this failure. I used to be a supervisor in a hotel. I am also a sales professional as well as a teacher. SHORT OF THE HOTEL ITSELF BEING ON FIRE, there is no excuse for this! The level of negligence here borders on criminal fraud. *** advertised through Hotwire for services/products they in fact had no way of providing. I was told by several nearby businesses *** had been closed for weeks! Where was the management? Why didn't anyone check Hotwire? Why didn't anyone answer the phone or provide an emergency number for management in such a forseeable situation? We're talking the hospitality industry here! Hotwire and *** failed on ALL LEVELS OF BUSINESS: 1) They failed to perform a legal contract. 2) They failed to secure suitable lodgings for a customer. 3) They failed to correct their error. 4) A guest had to spend extra money due to their negligence. I have photos, documents, and recorded phone calls. I should not have to wait so long for a simple refund due to obvious error on the behalf of the merchant. I am open to a resolution that compensates me for my time, trouble, patience, and which eases my mind that this will not continue.

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Hotwire I rented a vehicle on the 23 rd of January for pick up on the 24th

I rented a vehicle on the 23 rd of January for pick up on the 24th. It was a very good deal ($407) and hence, had a no cancellation on it which was fine with me as I wasn't going to cancel and was picking it up the next day for 3 weeks. Upon arrival to pick up said vehicle, they demanded an additional 100 plus dollars (cant remember exact amount around 5-7 per day) for absolutely no reason and wanted another *** deposit. I didn't have an extra *** They said Hotwire (online booking) will refund you, Hotwire points out no, it will read "Economy Car Rental" on your CC statement, which is true. They even made up more charged and my statement now has a $415 Economy rental charge on it. If they have outright broken the law, I will obviously need to seek legal council but I would be happy if you guys were able just help get back what they have literally stolen from me, which is four hundred and fifteen dollars. This car rental was for a job, that I now lost, and my CC is maxed because these guys refuse to refund the money, or release the car. Both Hotwire and Economy Rent a Car have refused in writing to refund the money. Economy Rent a Car confirmation PHTWS1111925 Your reservation is confirmed Economy Rent a Car confirmation PHTWS1111925 Pick-up Jan 24, 2023 12:00PM Drop-off Feb 14, 2023 12:00PM *** Intl., *** | Map Hours of operation: Tue 07:00 AM - 11:00 PM Your reserved car *** Corolla or similar x 4 x 1 x 2 Driver Information ***. Driver must be present at pick-up.Phone: *** | Email: *** Pick-up Information ARRIVAL AT TERMINAL 3 TRAIN PLATFORM IS LOCATED IN THE TERMINAL 3 SHERATON HOTEL PEDESTRIAN BRIDGE TO ACCESS THE TRAIN PLATFORM FROM THE TERMINAL GO TO LEVEL 3 OF TERMINAL 3 AND FOLLOW THE *** TO THE ESCALATOR ELEVATOR TO THE SHERATON HOTEL *** FOR FURTHER INFORMATION ARRIVAL AT TERMINAL 1 TRAIN PLATFORM IS LOCATED ON *** OF THE TERMINAL 1 PARKING GARAGE TO GET TO THE TRAIN PLATFORM FROM THE TERMINAL TAKE WEST PEDESTRIAN BRIDGE TO THE PARKING GARAGE Mileage Unlimited mileage. [Local renters may not be eligible for unlimited mileage.] See supplier Terms and Conditions for details. Deposit *** does not accept debit/check card deposits, but does accept credit card deposits. See important debit card info.COVID-19 information This rental agency informs us they have implemented enhanced health and safety measures. Please note that there may be some situations where the agency uses shared facilities or shuttle buses and may not be able to enforce its specific guidelines.Social Distancing measures in place for Shuttle passengers Enhance cleaning practices on shuttles Employees are required to wear protective equipment Protective equipment is available to customers Plexiglass barrier at the rental counter Rental facilility has enhanced cleaning practices in place Enhanced cleaning or safety measures have been implemented for rental cars

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Hotwire On December 16, 2019, I purchased the ******* *** ***** in Vancouver, Canada itinerary #********** for a one night stay

On December 16, 2019, I purchased the *** in Vancouver, Canada itinerary #*** for a one night stay on July 1, 2020. On January 29, 2020, I purchased the *** in Anaheim, CA itinerary #*** for a six night stay on July 6, 2020. I was not able to go on the trip I had planned. The *** is in Canada, and the Canadian border was closed. The *** is right across the street from Disneyland, and Disneyland was closed. On June 15, 2020, I went to my Hotwire account and cancelled both of these hotels according to Hotwire's directions. Once I cancelled the reservations, I got the following message on my Hotwire trips page: "A request to cancel your stay at ***/*** has been received. We will communicate updates regarding your cancellation request via email." I have screenshots showing this message for both hotels. I understand that Hotwire received many cancellation requests due to COVID-19. Their website also mentioned that refunds could take up to 30 days. So I tried to be very patient. When I hadn't heard anything by the end of July, I called them. I was told that they could not refund my money since my travel date had passed. I explained that I had cancelled before my travel date on June 15. They could not find that information anywhere. They asked me to send screenshots of the cancellation request through their online chat. When I attempted to do that, the online chat representative would not accept my screenshots saying they were not needed and that I would receive an update in 5-7 business days. I waited two weeks before calling again. The supervisor I spoke with on the second phone call said that Hotwire had not moved forward on my case because I hadn't sent the screenshots. I explained that I tried to but wasn't allowed to by the representative in the online chat. I was told to try again. Before I could do that, I received a return call saying never mind. The screenshots weren't needed after all and I would receive an update in 5-7 business days. After two more weeks of nothing, I made phone call #3. This time, the supervisor said they did need the screenshots after all and gave me an email address to send them to. I did that. After two more weeks, I received an email that said the email screenshots weren't going to work. They were no longer accepting screenshots through email. I would need to send them through the online chat. I tried to do that again with the same outcome as before. They would not accept them. So last night I made phone call #4. After about two hours on the phone and on the chat, I assume they finally looked at the screenshots. They said they were not going to work because they were screenshots of my Hotwire trips page and not of a refund confirmation email from Hotwire. I cannot send them a confirmation email because I never got one. That is the main problem. When I cancelled on June 15, I was told I would receive an update from Hotwire. As of September 10, I have received nothing from them at all. They have never rejected or approved my refund. They have done NOTHING! All contact has been initiated by me through the phone or online chat. Every time I call or chat, I get a new representative or supervisor. Every time I spend an hour or more telling the same story over and over. Every time I get a promise of a resolution in 5-7 business days. I never get anything at all. Last night, they refused to help me and hung up after two hours. Bottom line is I submitted the cancellation in time in accordance with their current rules. They never did anything with the cancellation request. And now they refuse to answer my questions or help me. When I ask why I never received an email from them, the only answer I get is "I don't know." I fulfilled my side of the situation; they did not. And they have no explanation for anything except to act clueless, blame everything on me, and refuse to do anything at all. Hotwire is taking advantage of consumers during this pandemic, and that is not right at all.

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Hotwire I am a frequent user of Hotwire and have recently been staying in hotels for the past month while waiting for my

I am a frequent user of Hotwire and have recently been staying in hotels for the past month while waiting for my apartment to be ready in my hometown of Houston, Texas. In this time I’ve visited many hotels. Some have been good, some have been bad and tonight I decided to book a room to use my remaining credit that was actually a refund from a reservation I paid out of pocket for that I elected to receive in a credit out of convenience rather than wait 5-7 business days for the funds to go back to my card. I got assigned to what turned out to be a pretty run down shabby hotel that was unfortunately nowhere near the standard of the Marriott line of hotels that it was run by. So I called to see what my options are and the agent told me he can relocate me to the MARRIOTT a four star hotel which I agree to. However after booking the hotel he informs me that instead of the Marriott that I would be put at the Whyndam which I had never heard of so before even getting off the line, I looked up the reviews and informed him that I would like to see what the other hotel options were since what I received was not what was promised. Since I was really tired and didn’t want to wait for a refund I decided I would go check it out and give it a chance even though the reviews weren’t the best so as not to give the agent a hard time since he was very helpful. However, I informed him that if things were as bad as the reviews say, that I would call back and he informed me that that was fine and they would be more than happy to assist should it come to that. When I arrived at the hotel, the first room that I had been given had bodily fluids that had been sitting long enough to turn the inside of the toilet yellow even after flushed. The second room had a sickly mold smell that made it impossible to rest no matter how hard I tried and so I finally made the decision to call Hotwire to see what my options were. After going over the relocation options which would not work for me because they were out of the way location wise for my particular circumstances, from what I looked at via Google maps, I finally decided to settle on accepting the $50 Hotwire credit thinking that I would stick it out for the night and even be able to get an amount off of a booking in al the future and would simply call the front desk and request another room thinking that it couldn’t possibly get any worse. I was wrong. So after being transferred to a room with a rusty bathtub , I gave it ANOTHER chance since the front desk agent apparently told the Hotwire agent that I had not reported the issue with the current room so I asked if I could view another room thinking I would settle on whatever at that point just to rest as I was exhausted from the long day I had. But nothing could have prepared me for what I discovered which was chocolate and what looked like drool stains on the sheets, as well as cereal stuck to the bedding as well which clearly and sickeningly revealed to me that they were not cleaned and as reported in other reviews on Google, the bed was simply remade WITHOUT being cleaned. Unacceptable for ANY hotel. So I called Hotwire and this time was told that if I were to relocate, I would receive a downgrade even from the initial hotel which had severe housekeeping issues such as a rancid smell in the hallways and doorknobs so dirty you could feel the crud when opening the doors. Understandably dismayed with this I asked to speak to a supervisor and was hung up on after repeatedly asking to escalate, with the agent stating specifically that” there were no supervisors or managers on duty.” So I called back and was told the same thing by another agent and after calling back a third time lo and behold the person on the other end claims to be a supervisor and instead of listening to the specific circumstances and helping me as customer service is supposed to do, she tells me that she had looked up my account and I have had credits before so she is making a report and Hotwire will no longer be helping me essentially. It is absolutely inexcusable and tremendously disappointing that she completely prejudged my circumstance by creating a narrative of her own making which left no room for the realization that, as I had been staying in hotels for the past month, much more often that the average customer, it would of COURSE stand to reason that I would possibly have more issues as well. Which in NO way means that it is okay to stop giving proper customer service to me as a paying and up to this point LOYAL customer and it especially does not mean that I am taking advantage of the system as she implied. I simply want a quality experience like any customer. After this, I am so horrifically insulted by this interaction and the complete minimization and dismissal of my experience and point of view as a customer that after the use of my remaining credit I will NEVER use Hotwire again. Which is saying something as prior to the past month it has been my preferred booking system. I will of course, be making reviews of the hotel as well as contacting the BBB regarding the Hotwire corporation for this. This e-mail is solely to allow you the opportunity to deal with the customer service issues of your supervisor as well as your agents in-house and make you aware so that you can avoid losing even more customers due to the attitudes and practices that I have encountered this past month of using your service. The last male agent I spoke to and the person who said they were a supervisor after multiple agents apparently lied and said there were none on site who stated her name was Sarah were the absolute worst and their performance should be reviewed and should honestly be separated from the company in my opinion for their lack of willingness to listen to the customer and lack of empathy to the point of lying and making false accusations against a customer for being reasonably upset by subpar accommodations. Thank you for your time and attention to this matter.

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2:53 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Hotwire - Dollar rental car and hotel.

I rented are car a week before. We got to the rental office, we were told they were out of cars and would be about an hour wait. then we sat and waited for over 2 1/2 hours. we had to stand outside in Houstons 115 degree heat without even water to drink. I expect a refund as I have used hotwire but this trip was the worst. We arrive at the hotel, the...

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10:22 pm EDT

Hotwire Hotwire Promoting Dirty Roach Infested Hotels!

I am writing to express my utmost disappointment and disgust with my recent stay at Suburban Extended Stay in Kennesaw, Georgia on 7/5/2023 through Hotwire. I booked a room at your establishment with the expectation of a clean and comfortable environment, but unfortunately, my experience was far from satisfactory. Upon entering the room assigned to me, it became immediately evident that the cleanliness standards at your hotel were severely lacking. The room was in a deplorable condition, with visible dirt, grime, and stains on the furniture, carpet, and walls. I was appalled to discover multiple roaches scurrying across the floor and walls, indicating a severe infestation issue. As a paying customer, I find it completely unacceptable to be subjected to such unsanitary and repulsive conditions during my stay. The presence of roaches not only poses a serious health hazard but also creates an extremely uncomfortable and distressing atmosphere. It is evident that proper pest control measures have been neglected, putting the well-being of guests at risk. Furthermore, I must address the issue of false advertising with Hotwire. Hotwire hotel's online reviews and promotional materials depicted a clean and well-maintained establishment. However, my experience contradicts these claims entirely. It is evident that Hotwire hotels has misled potential guests by misrepresenting the state of its facilities. This breach of trust is deeply disappointing and raises concerns about the integrity of your business. I immediately approached the front desk to voice my concerns and requested to be moved to a different room. However, I was informed that there were no other available rooms. This response is wholly unacceptable, as it suggests a lack of consideration for the well-being and satisfaction of your guests. I expect a higher level of customer service and prompt resolution when faced with such grave issues. Given the unhygienic and uncomfortable conditions I endured during my stay, I kindly request a full refund for the cost of my reservation at Suburban Extended Stay through Hotwire. I believe it is only fair and reasonable considering the significant inconvenience and distress caused by the state of the room and the subsequent inability to provide an alternative. I trust that you will address my concerns promptly and take appropriate action to rectify these issues. I sincerely hope that Suburban Extended Stay and Hotwire will demonstrate a commitment to ensuring the cleanliness and quality of your facilities for the benefit of future guests. Failure to do so will leave me with no choice but to escalate this matter further and explore other avenues to obtain the compensation I deserve. Thank you for your immediate attention to this matter. Itinerary #[protected]

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2:42 pm EDT
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Hotwire Car rental

Hello Team,

I booked an rental CAR with Hotwire with Hotwire Itinerary #[protected] which was booked from June 30th to July 4th. They booked it and send me the confirmation with all details once i reached to pick my Car rental company told me that they don't have any car in my booked segment and they confirmed that they were trying to reach me but there was no information with them about me or about reservation company and this was the worst thing to hear on a planned 5 day trip on the day which you need to drive for 7-8 hours. When I tried to contact support team after long wait i got connected to support and they suggest that we can arrange a alternate far from me after already wasting crucial 1 hour at the location and further this new location was 30 min+ drive. I want to make strong complaint how they can messed up booking with confirmation details I am not bothered about workaround as by the time i lost my patience with Hot wire and made my own arrangements.

Later after returning from my trip I tried to contact to register a complaint

but after so many hours of wait but they have not find my Itinerary.

Desired outcome: Any good reason by which i can be convinced.

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11:13 am EDT

Hotwire Car rental

Rented a car through y’all. Tried to call when all United flights were cancelled and got no one. Then when I finally texted, which is a crap way to communicate with someone when you’re stressed out, I was told that if I would’ve contacted y’all last night, you would’ve given me my money back but, even though I didn’t use the car because everything got canceled, you’re keeping the money! That is stealing!

Desired outcome: Money back!

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11:31 am EDT

Hotwire Hotel reservation

I made a hotel reservation on 06/27/2023 for the dates of 06/28/2023 - 07/01/2023. Upon receipt of my confirmation, it only showed the dates of 06/28/23 - 06/29/2023. I immediately contacted Hotwire on 06/27/2023 within minutes of receiving the confirmation and advised them of the incorrect dates. I spoke with "Rein" who advised me to go sign into my Hotwire account and add the additional days to my existing booking. I did exactly as she instructed me to do. I requested that she contact the hotel and verify that the hotel allow local residents to stay in the hotel. Rein advised me that she tried calling the hotel 5 different times to no avail - the hotel would not answer so she was unable to confirm. I continued to call the hotel throughout the night through early morning with no luck - the phone just continuously rang. I telephoned Hotwire on 06/28/2023 and spoke with "Ria" who advised me upon my request that she was able to make contact with La Quinta front desk and was told that they would not cancel the reservation and that they do allow local residents to check in their hotel with a major credit card. I requested to know who Ria spoke to at the hotel and she advised me that she spoke to the front desk person. I asked her to obtain a name of the front desk person. Ria claims that she called LaQuinta Hotel back and was denied a name - she said the person just told her to say "the front desk person" gave her the information. It took Ria less than 2 minutes on each call that she made to LaQuinta. I advised Ria that I felt she was being less than honest and I did not believe she had made contact with the hotel at all. Ria insisted that she did and stated that the only thing that she could do for me is cancel the reservation with $20.00 penalty. After going back and forth, I reluctantly accepted the only option she provided which was built on deceit. Ria ended up charging me a total of 40.00 penalty because she said even though I corrected the dates of the original reservation and added two more days, it counted as a separate reservation. I got into my car and went to the hotel following my conversation with Ria to find out that the hotel's phone had been out for several days and they were not able to receive ANY calls which further validated my suspicions that Ria had blatantly lied; additionally, the front desk person stated that they would be willing to cancel the reservation without any penalties. He attempted to cancel it and found that it had been cancelled by Expedia at 11:35AM and 11:38AM respectively. I spoke with supervisors Jay and Martin and explained the situation; both supervisors refused to rectify the situation by refunding the $40.00 that Ria charged me. I am requesting a refund of the $40.00 in addition to a credit for free 3 nights free hotel stay in the future due to the inconvenience, frustration and the employee misconduct this event has caused me.

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Hotwire Hotwire Review: False Advertising and Customer Service Nightmare

Hotwire (which is actually Expedia) promises to save you up to 60% on a Hot Rate Hotel if you're willing to be a little adventurous and book blindly. I decided to take the plunge and give it a try since I had already checked out other hotel booking sites like Trivago, Bookings.com, and Hotels.com. I knew what the hotel prices were in Columbia, SC for the dates I needed a room, and I was familiar with the area. So, I thought, why not be slightly adventurous and see what Hotwire has to offer?

Well, let me tell you, it was a huge mistake and the beginning of a customer service nightmare. I was still on the site when I received an email that said, "Congratulations on getting this Hotwire Great Deal." It was a hotel that I would never choose, but the room price was EXACTLY THE SAME as the one listed on every other site. There was NO savings whatsoever - nothing, nada, zilch... not a single penny! This was a rip-off.

I called Hotwire Customer Support and waited over 20 minutes to get a representative on the line. When I finally got through, I was told that the rules were clearly stated and there are no cancellations and no refunds. I explained that the ad was false and there was NO discount (remember that up to 60% for which I got 0.00%). I asked to speak to a supervisor and was immediately disconnected.

I called again and waited another 20+ minutes to get a representative to whom I again expressed my complete dissatisfaction (and irritation at being cut off). I made it clear that all I wanted to do was cancel the reservation at this hotel and just book another property at whatever the best price was. Again I was told that all reservations are final and it is impossible to cancel or make any changes. Again, I asked to speak with a supervisor. I was placed on hold for several minutes.

Finally, a "supervisor" answered and I again explained my complaint. She reiterated the Hotwire policy and started explaining the "formula" they use that computes the "Be Adventurous and get up to 60% Discount." I explained that I really didn't give a damn about how they calculate rates... we did not receive any discount at all... and that was false advertising. I further said that "I am an attorney and I assure you if this is nor resolved I am not going away." (Okay, I'm not an attorney, but they lied to me, too, so I figured all's fair in love and war!).

She suddenly discovered that she did have the authority to make a one-time exception and refund the original room charge if I went ahead and booked another room at a hotel of our choice through them. I agreed. They booked us into the hotel I requested at the price listed on Kayak. They emailed both the cancellation/refund and the new reservation while I stayed on the line.

This situation was ultimately resolved to my satisfaction, but it took about 90 minutes on the phone, being hung up on, getting a run-around from two "customer service" representatives, and threatening to be a customer from Hell.

So, if you're thinking about using Hotwire.com (Expedia) to book your travel accommodations, I would advise you to think twice. They are a rip-off, shameful in the way they treat customers, and will likely be the worst experience you ever encounter in booking your travel accommodations. Trust me... you do not need the aggravation and frustration. Life has enough stress without adding Hotwire.com to the list.

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Hotwire Hotwire Review: Disappointing Customer Service and Billing Error on Honeymoon Trip

Hotwire is a website that many people are drawn to because of their low rates and the ability to bid on hotels based on star rating and location. As a frequent user of the site, I have had both positive and negative experiences. However, my most recent experience was a major disappointment.

My wife and I booked a honeymoon trip to Hawaii through Hotwire in July. We did our research and decided that the blind bid system was worth it. We got a great hotel at a great rate, and we were very happy and excited about our upcoming trip. However, a few days before we left, I noticed a credit charge that I had been billed the agreed to bid amount in USD not CAD. I quickly checked my trip confirmation on my account details on the Hotwire site and confirmed that the quoted amount to be charged as in CAD. As a precaution, I took a screenshot and immediately called Hotwire customer service.

After 1.5 hours and 5 calls back to the queue, I finally got through and spoke with a billing agent who said that it was an error on their end and that they'd correct it in 5 business days. Unfortunately, I wasn't able to confirm 5 business days later as a I left on the honeymoon trip. To my dismay when we got back from our trip, nothing had been adjusted and I called customer service back immediately to inquire about it. I was told to email a note into the customer service contact email and it would be answered to within 5 business days. 3 days I got my response and the answer was that the amount in the confirmation is simply an estimate. I had sent screenshots of the trip confirmation as proof but it doesn't seem like it helped at all. I don't mind if the estimate is off a bit, with the fluctuation in currency I get that it can happen however the issue I have is that my charge was almost $700 dollars off! Therefore, Hotwires response doesnt make any sense to me at all. Theyve basically quoted and confirmed a price in CAD then charged me the same amount in USD and expect me to pay it.

I'm very disappointed as a customer of Hotwire and disgusted with their level of customer service. It's the worst I've ever experienced and having a background in call center management, it was a sobering situation to go through and feel first-hand how bad some organizations are. It's been emotionally draining and stressful, not all how I wanted to spend the first few weeks of being happily married. I'll never do business with them again.

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Hotwire Hotwire's Terrible Customer Service: My Frustrating Experience with a Refund Request Due to Covid

I've been using Hotwire for a long time now, but I recently had an issue with them regarding a refund due to Covid. Let me tell you, it was not a pleasant experience. I followed all the steps they asked me to do, including submitting a cancellation 7 days prior to traveling, but I never received any contact back from them. I had to keep contacting them to ask about the status of my refund, and all they kept telling me was that it was taking longer than usual due to the high volume of requests.

Let me give you some background on my situation. I had made a non-refundable reservation for March 20th, 2020, but due to Covid, the borders to Canada, where my reservation was, were closed. I called Hotwire as soon as I found out about the border closing, and I was directed to submit a cancellation request to their email. I did that right away and even confirmed with the hotel that I would qualify for a refund due to Covid. However, when I contacted them through the app on March 21st, the conversation was closed immediately by the agent when I asked about the status of my cancellation.

I tried contacting them again on May 6th, and the agent told me that it was taking up to 30 days to process requests and that they were working on thousands of requests at the moment. However, when I contacted them again, they said that they never received my cancellation request. This was contradicting what they said before, and it was frustrating. They also said that my reservation was non-refundable, but I wouldn't have been allowed into the country due to the border closing. I followed all the steps they asked me to do, and they never once told me that I wouldn't qualify for a refund.

I finally found time to call them, and I spoke to a supervisor who said the same contradicting things. She said they never received my cancellation email, but I could forward it to her as proof. She also said that my reservation was non-refundable, but I told her that I spoke with the hotel directly on March 13th and they said I would qualify for a refund due to Covid. She put me on hold while she called the hotel to confirm, but it turned out that they couldn't refund something from 5 months ago because it had already been processed.

Overall, my experience with Hotwire was terrible. They gave me the runaround, and now they're saying there's nothing they can do. I followed all the steps they asked me to do, and they never once told me that I wouldn't qualify for a refund. It's frustrating to see how they treated me as a loyal customer. Hotwire, you suck!

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Hotwire Hotwire and Ace Car Rental Review: A Total Disaster with Hidden Fees and Poor Service

Oh man, I gotta tell you about my experience with Hotwire and Ace Car Rental. It was a total disaster, and I wish I had read the reviews before booking. Like everyone else says, they lure you in with a low price and then hit you with all sorts of extra fees. I ended up paying way more than I would have if I had just gone with a national car rental company.

First of all, getting to the rental location in Los Angeles was a nightmare. You have to take a bus to a remote parking lot and then get picked up in a van to go to the actual rental place. And then once you're there, you have to stand in line and talk to an advisor on an iPad while other agents just stand around doing nothing. It took forever, and the headset they gave me was disgusting. I mean, supposedly they clean it with Lysol, but it was still wet and gross.

The worst part was when the remote agent asked me if I wanted insurance. I should have said no, but I said minimum, and that added $29.99 to my daily fee. And from what I've read, it sounds like Ace doesn't even give you the option to decline their insurance. So that was a total trap.

The prepaid fuel option was another trap, but I didn't fall for that one. And then when I finally got the car, I had to wait another 20 minutes because it wasn't ready yet. All in all, it took me almost two hours just to get the car.

The car itself was fine, surprisingly, but I never got my final bill via email like they promised. And when I checked my credit card statement, I saw that I was charged twice for the reservation and the deposit. So now I'm paying almost $500 instead of the $163 I was promised.

Honestly, I should have just gone with Avis. It would have been cheaper and way less of a headache. So do yourself a favor and don't rent from Ace and don't use Hotwire. I learned my lesson the hard way.

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Hotwire Hotwire, NU Car Rentals, and ACE Car Rentals: A Total Scam

I gotta say, I used Hotwire to book my cars and hotels for a trip I took recently and it was a total disaster. I landed at LAX on a Friday afternoon and went to pick up my rental car from NU Car Rentals, which was supposed to be arranged by Hotwire. But when I got there, I couldn't find NU Car Rentals anywhere among all the other car companies. I had to take a shuttle to a nearby hotel, the Westin, and when I got there, the NU Car Rentals counter was staffed by a bunch of kids who told me they had no cars available. They said maybe they'd have some the next day, but more likely not until Sunday. I was freaking out because I had places to be and things to do, so I called the Hotwire contact number and got a recording telling me to leave a message. Seriously? That wasn't going to cut it, so I had to shuttle back to LAX and ended up renting from an established company, which cost me a fortune on top of what I'd already paid Hotwire. And get this: AFTER you book with Hotwire, they hit you with the "booking rules" that say all Hotwire bookings are final and you can't make any changes or get refunds. What a scam!

It's been six days since all this happened and I'm still trying to get my money back from Hotwire. Their virtual agent can't seem to reach NU Car Rentals to confirm my story, and when I called the Hotwire number on my credit card, I got some guy in a call center who sounded like he was in India or Pakistan or something. He tried to reach NU Car Rentals too, but no luck. After 15 minutes on the phone, he gave me a reference ticket number that I think means I might get a refund eventually. But who knows?

Anyway, I finally made it to my hotel, a Ramada, and let me tell you, it was a dump. I'd give it two stars if I was feeling generous. There was deferred maintenance everywhere and the cleaning was seriously lacking. The phone in my room didn't even work! I found out later that if I'd contacted the hotel directly, I could have gotten a better rate than what Hotwire charged me. Lesson learned.

Next stop was Las Vegas, where I had to rent another car through Hotwire, this time from ACE Car Rentals. Again, they weren't located with the other rental car companies, so I had to take a separate shuttle 15 minutes south of the city. When I got there, they charged me an extra $120 on top of what I'd already paid Hotwire, and made me buy all kinds of insurance that I didn't even understand. And get this: they also required a $300 deposit that won't be refunded until 3-7 business days after I return the car. The car itself was a total piece of junk, with over 100,000 miles on it and a front-end collision that had been repaired with screws. And get this: it didn't even have license plates! Just a temporary tag. Who knows where that car had been before it joined ACE's fleet? Oh, and if I wanted a "luxury" car, I had to pay even more. The only other option was to walk away and forfeit the Hotwire funds I'd already paid. What a racket!

I tried to return the car a day early because I was worried it wouldn't be a smooth process, but when I called ACE, I got a voicemail that hung up on me after three messages. What a joke.

All in all, I'd say Hotwire, NU Car Rentals, and ACE Car Rentals are all scams. They're preying on unsuspecting people who book through the internet, and it's a total clip joint. I don't know why the government isn't investigating them for deceptive and racketeering business practices. I'm pretty sure I'm out over $400 on top of what I paid Hotwire, and I ended up with a much more inferior product than if I'd just rented a newer car from a reputable company. Lesson learned.

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Hotwire Hotwire's Customer Service is a Nightmare: My Experience Trying to Get a Refund

Hotwire is the worst company I have ever dealt with. I talked to an agent on March 15th and they gave me the wrong information about my car rental. The agent canceled my rental and I called back because I wasn't sure if the information was correct. The second agent confirmed that the first agent was wrong, but it was too late and I had to re-book for hundreds of dollars more. I asked why I was at fault when I was given incorrect information. The agent said I could submit the call for review, which would take 7-10 business days, and a manager could call me back within 24-48 hours. I spent an hour and a half on the phone that day and spoke to 6 different people. I spoke to a manager the next day who said I needed to wait for the call to be reviewed. If the agent was at fault, I would get a refund of the difference between my original booking and the car I had to book at a higher rate. I was never contacted and had to call multiple times. Finally, a determination was made that the agent was at fault. They were going to give me 25 "Hotwire Dollars", but that was not the agreement. I was told I would be refunded the difference. I had to submit documents, and I never heard back. I had to call over and over again. On April 11th, I submitted the final document requested and was told I needed to wait 7-10 business days for my refund. 13 business days later, I called in and was told they received my document and my refund would be processed in a couple of days. It is now May 8th and I have not received my refund. I spent 2 and a half hours on the phone with Hotwire today because they told me I am no longer getting my refund. Despite the fact that I have over 13 phone calls recorded with Hotwire agents, 5 of which have 5 separate agents, supervisors, and/or managers "guaranteeing" my refund and quoting the exact amount. The supervisor I spoke to tonight confirmed they had all the documentation requested and have in their notes the exact amount to be refunded and confirmation I was guaranteed the refund, but they weren't giving me the refund. If I still wanted it, they would submit to the research department and would need 7-10 business days to look into it. I was told this on April 11th and it has now been 19 business days. I have every single phone call recorded, all email communications and receipts printed, and they are trying to not provide me the refund that was "guaranteed". Do not do business with this company. I never thought I would spend 2 months of my time on a customer service issue which has now escalated to involving a lawyer and legal action. It is an absolute shame that a company tries to take advantage and bully their customers despite admitting it was their fault in the first place just so they don't have to pay a little money owed. If you have a similar experience please contact me. The more people and documentation I can provide for my legal action the better.

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Hotwire Disappointing Experience with Hotwire: Overpriced and Overrated Hotel in Puerto Rico

Hotwire is a website that offers hotel bookings at discounted prices. I recently booked a hotel through them for my trip to Puerto Rico. The hotel was listed as a 4-star hotel and was located in the West Condado area, close to the beach. I paid $184.41 per night, which is not cheap. However, when I arrived at the hotel, I was disappointed to find that it was only a 1-2 star hotel at best. I did some research and found that Hotwire is similar to other third-party booking sites like Expedia and Travelocity. I thought that Hotwire would offer better discounts, but I was wrong. Next time, I will earn my points and book directly with the hotel brand.

The hotel I booked was called CIQALA Luxury Suites. It was overpriced and overrated. I paid $200 for an additional night when my flight was cancelled. I stayed at La Concha for five nights, which was my planned hotel. The description of CIQALA was deceiving, as it was not in walking distance to the beach. I had to walk for 40 minutes to get to the beach, which was not safe as the hotel was located in a sketchy residential area. I did not feel comfortable walking alone or at night alone. I had to take an Uber for everything, including food, entertainment, and leisure walks. I tried to go for a run, but there were too many loose dogs and cats in the neighborhood.

The people at the front desk were nice, and many people visited the Eter bar and lounge on the rooftop. However, I was awakened by the fire alarms going off in the building. When I asked about the status of the fire, I was told that it was caused by people smoking. I tried to cancel and get another room, but I was told that I could not cancel. The location of the hotel is not suitable for people looking to vacation, only if you are stuck in Puerto Rico for an extra night.

The room was spacious, but old and cheap looking. The hallway smelled of bleach, as if a huge amount had to be used to cover something up, not for normal cleaning purposes. I did not want to sit on anything or lie in the bed. I slept on top of my suitcase and slept with the lights on. The place did not feel safe or clean.

I felt misled by Hotwire, as I have gotten some great last-minute hotels with them in the past. However, this time was a serious disappointment. I would advise people to stay away from this place, unless you are on a serious budget. It was rated 4 stars, which is a serious joke. 2 stars at best. I would say that it is a level up from a motel. Hotwire needs a major overhaul or should stop claiming "deep" discounts. The average discount is 10% to 15% at best.

In conclusion, I would not recommend using Hotwire for hotel bookings. The hotel I booked was overpriced and overrated. The location was not suitable for people looking to vacation, and the hotel itself was not safe or clean. I would advise people to book directly with the hotel brand to avoid any disappointments.

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Hotwire Hotwire's Non-Refundable Policy Frustrates Customers During Pandemic

We recently had an experience with Hotwire that left us feeling frustrated and disappointed. We had purchased a rental car through their website, which was a non-refundable purchase at the time. However, due to recent changes in airline policies regarding COVID-19, we were unable to fly with our two-year-old who refuses to wear a face mask. We tried to cancel our flight and transfer the money to a hotel reservation, but we knew it would be difficult due to the non-refundable policy.

When we contacted Hotwire customer service, the initial representative stated that the policy was non-refundable and that she would need to speak with a supervisor. The supervisor immediately accused us of refusing to follow airline COVID policies, which was not the case. We simply could not comply with the policy due to our child's age and behavior. This made us angry and frustrated, as we felt that our situation was not being understood or taken seriously.

We then contacted the rental car company, who explained that they have a contract with Hotwire and do not receive any money until the vehicle is picked up. They were unable to assist with a refund, and we were left with no other option but to speak with Hotwire again. We asked to speak with a higher supervisor, but were told that there was no escalation of supervisors and that their policies were clear. They refused to refund or transfer the money to a different reservation.

We were disappointed with the lack of understanding and customer service provided by Hotwire. We felt that our situation was not being taken seriously and that we were being accused of something we did not do. We also felt that the company was not willing to work with us, even though they were not losing any money. It was frustrating to feel like we were being taken advantage of and that our money was essentially being stolen.

We caution others to be wary of Hotwire and to read the fine print carefully, especially during the pandemic. While their prices may seem good, their refund policies may not be worth the risk. We recommend always choosing the refundable option and being prepared for potential changes in COVID policies. We also recommend looking into other companies and reading reviews before making a purchase. Overall, our experience with Hotwire was disappointing and we do not recommend using their services.

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Hotwire Customer Reviews Overview

Hotwire is a popular travel booking website that offers discounted rates on flights, hotels, rental cars, and vacation packages. Our analysis of Hotwire reviews reveals that the website is highly regarded for its user-friendly interface, competitive pricing, and reliable customer service.

Many customers appreciate the ease of use of the website, which allows them to quickly search for and book travel arrangements. The website's search filters are also praised for their ability to help customers find the best deals on flights, hotels, and rental cars.

Hotwire's competitive pricing is another major selling point, with many customers reporting significant savings compared to other travel booking websites. The website's "Hot Rates" feature, which offers even deeper discounts on hotels and rental cars, is particularly popular among budget-conscious travelers.

Customer service is another area where Hotwire excels, with many customers reporting positive experiences with the company's support team. Representatives are said to be knowledgeable, helpful, and responsive to customer needs.

Overall, Hotwire is a highly recommended travel booking website that offers great value and reliable service. Whether you're planning a weekend getaway or a longer vacation, Hotwire is a great place to start your search for affordable travel arrangements.

Hotwire In-depth Review

In summary: Hotwire is a travel website that offers competitive pricing on hotels, flights, car rentals, and vacation packages. With a user-friendly interface and a variety of travel services, it is a convenient option for travelers looking to book their trips at discounted rates. While the site provides value for money and often has deals and discounts, the opaque booking process may not appeal to everyone. Customer service experiences vary, and the cancellation policies can be restrictive. Overall, Hotwire is a solid choice for budget-conscious travelers who are flexible with their plans.

Overview of Hotwire: Hotwire is a travel service company that specializes in offering discounted rates for hotels, flights, car rentals, and vacation packages. By keeping the details of the hotel or airline a secret until after purchase, Hotwire can provide lower prices than many competitors.

Website Usability and Design: The Hotwire website is clean and intuitive, with a simple layout that makes it easy for users to navigate. The search functions are straightforward, allowing users to filter and sort results according to their preferences.

Booking Process and Ease of Use: Booking on Hotwire is generally straightforward. Users can easily select their travel dates and preferences, and the site provides clear instructions at each step. However, because some details are only revealed after booking, it may not be suitable for those who prefer to know all the specifics upfront.

Range of Services Offered: Hotwire offers a broad range of travel services, including hotel bookings, flight reservations, car rentals, and vacation packages. This makes it a convenient one-stop-shop for various travel needs.

Pricing and Value for Money: Hotwire is known for providing good deals, especially for last-minute bookings. The value for money is generally high, although this can vary depending on the specific deal and travel dates.

Deals and Discounts Availability: The website regularly features special deals and discounts. Users can access these through the "Deals" section or by signing up for the Hotwire newsletter to receive notifications about current promotions.

Customer Service Experience: Customer service experiences with Hotwire can be mixed. Some users report satisfactory assistance, while others have faced challenges when dealing with changes or issues with their bookings.

Cancellation and Refund Policies: Hotwire's cancellation and refund policies are often seen as restrictive, particularly for the Hot Rate deals where changes or cancellations are typically not allowed. It's important for users to review these policies carefully before booking.

User Reviews and Ratings: User reviews and ratings on Hotwire can be found on various external review platforms. These reviews are mixed, with some customers praising the deals and others expressing dissatisfaction with customer service or specific bookings.

Mobile App Functionality: The Hotwire mobile app is well-designed and offers the same functionality as the website. Users can search, book, and manage their reservations on the go, which is convenient for travelers.

Loyalty Programs and Benefits: While Hotwire does not have a traditional loyalty program, frequent users can benefit from exclusive deals and promotions that are occasionally offered.

Transparency and Fees Disclosure: Hotwire's opaque booking model means that some details are not disclosed until after purchase. While the total price is shown upfront, the lack of transparency about the specifics can be a drawback for some users.

Travel Destinations and Accommodations: Hotwire offers a wide range of travel destinations and accommodations, including hotels ranging from budget to luxury. The variety ensures that there is something for every type of traveler.

Rental Car Services: The rental car services provided by Hotwire are comprehensive, with options available at numerous locations worldwide. Users can compare prices from different providers to find the best deal.

Travel Insurance Options: Hotwire offers travel insurance options to protect users' bookings. This can provide peace of mind, especially for more significant travel investments.

Comparison with Competitors: Compared to competitors, Hotwire's main advantage is the potential for lower prices due to its opaque model. However, competitors may offer more transparent booking processes and flexible cancellation policies.

Payment and Security: Hotwire provides secure payment options and takes measures to protect users' personal and financial information, which is essential for online transactions.

Accessibility and Language Support: The Hotwire website is accessible to users with disabilities, and language support is available for a variety of languages, making it accessible to a global audience.

Corporate Responsibility and Sustainability: Information on Hotwire's corporate responsibility and sustainability efforts is not prominently featured, which may be a consideration for socially conscious travelers.

Final Verdict and Recommendations: Hotwire is recommended for travelers who prioritize savings and are flexible with their travel details. It's particularly useful for last-minute bookings and those who don't mind the lack of transparency in exchange for lower prices. However, travelers who prefer knowing all the details before booking or who require flexible cancellation policies might want to consider other options.

How to file a complaint about Hotwire?

Here is a comprehensive guide on how to file a complaint against Hotwire on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Hotwire in the 'Complaint Title'. Be concise and clear about the problem you are facing.

4. Detailing the experience:
- Provide detailed information about your experience with Hotwire.
- Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and the company's response.
- Offer ideas and guidance on what information to include for users struggling to articulate their concerns.

5. Attaching supporting documents:
- Remember to attach any relevant supporting documents to strengthen your complaint.
- Avoid including sensitive personal data in these attachments.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking from Hotwire.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
- Ensure all details are accurate and effectively convey your concerns.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button after reviewing it.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.
- Stay engaged with the platform to track the progress of your complaint.

By following these steps, you can effectively file a complaint against Hotwire on ComplaintsBoard.com.

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