Hoover.com review: Hoover crosswave

A ago I spoke with an Ashley stated my Crosswave was make a loud shutting off. As requested I sent video of the loud noise and leaking water. It was stated I would get a replacement. I have not heard anything. I cant get through on the states office is closed. Tried Chat states no Agents are available. How am I supposed to resolve this.

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Model # FH41000

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