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On January 18,2023, I purchase two trucks from Sanuki Corporation namely small concrete truck and a small dump truck for a total price of us36,000. Up to present, Sanuki refuse to ship the two vehicles that I purchase or to reimburse me the us36000 that I pay them. Since they have not ship the two vehicle. I would need my US36000 that I pay them immediately. Thanks
i paid them 13100 now, i can tell they wont ship my car, i was told, the van they provided for me to buy failed the second car inspection. they refuse to refund my money.
anyone hired an lawyer to solve this situation?
After I experienced extremally disappointing , Sanuki's Manager Allan contacted me and tried to help. He let me understand this is an normal process of purchasing cars oversea. He did a great help. I believe most buyers are new to this. The biggest worry is been frauded. Through all my conversation with my sales and the manager, I understood they are real export company, that is a good news to every buyer, but themselves will not understand how important this is., why i am so nervures is because when i asked for refund, the sales try to sale, and not clearly tell customer the refund process, maybe the truth is they try to help to get what i want, but as an customer without out any clearly answer of refund, you will feel this is fraud, this is what they could improve in the future. now, they found another van i agreed to buy, and it passed the second inspection, every cutomer want to get what they want and look farward to their dream vehicle. I will keep posting all their help. and let other buyers like me have a good time with Sanuki. i will do an utube sharing of how to buy cars from them. anna liu
Dear Mr Francis,
We are very disappointed with the current situation of these 2 vehicles' shipments to St Lucia. You mentioned here that We were denying to ship these 2 vehicles to you, but honestly, You have the knowledge that the above-mentioned vehicles we have purchased for you, and as well as we are working on it very hard to get done the shipment. For the last few months, all of the Japanese exporters are facing a big issue with the carribian RORO shipments. We would be looking continually at the Container shipment with Vanning. There are a few shipping lines that do the container shipment to St' Lucia but they are not doing vanning. Therefore vanning companies are very busy & now we are on their waiting list to do the vanning. They promised us anyhow this month this will be finished. We also notice this shipment delay will affect both of us. But we would like to inform you that we are working on that to reduce the delay time. Again we are very sorry about this situation and As a responsible vehicle export company, we will rectify this problem asap.