Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website
HomeAway Logo

HomeAway Customer Care Service

HomeAway, Inc.

1011 W. Fifth Street, #300
United States - 78703

Customer Support Phone Numbers


HomeAway Complaints & Reviews

HomeAway / Charge levied on renters

FrankHomeAway on 2016-05-23
HomeAway have introduced a charge on people renting property via their sites. Their email informing me of this says quite clearly "The service fee is charged to travellers who book and pay through the HomeAway checkout. " When I wrote to say the charge was scandalous, and while it will not...

Vrbo.com / HomeAway.com / Vacationrentals.com - Texas, Austin / Ripoff, lies

Danaq on 2016-04-20
I am a rental house owner. HomeAway deactivated our listings last Friday afternoon without any warning. In an e-mail after the fact, HomeAway stated that our listing "contains messaging directing travelers to pay offline to avoid our online secure booking checkout system in violation of our...

HomeAway - Texas, Austin / Fraudulent activity!

Peter on 2016-03-16
I wanted to rent a property and found HomeAway website. I thought they were quite reputable and their site seemed 100% secure. So I made my reservation and after I paid I received no further information. Few weeks later I received a message stating that my booking was cancelled! I...

HomeAway / House rental

dee343434 on 2016-03-16
I will never use this site again. We tried to book a house about 3 months ago, we signed the contract. Then a week after they call us and said they double booked and we need to find another house. So we find another one. We call to confirm with this house about 5 days before we are going...

HomeAway - Texas, Austin / Very dishonest company!

Drake on 2016-02-26
I used HomeAway service in the past, and decided to use their service again. I was shocked when I realized that now they are charging 10% service fee! It's absolutely ridiculous! No one ever informed me about this new charge and I'm disgusted with their lack of professionalism. The evil...

HomeAway - Texas, Austin / Big scam!

Oliver on 2016-02-23
I was shocked when I found out that HomeAway was charging my renters a service fee! I immediately contacted the company to ask what this fee was. Their rep said that is was to maintain and support their customer service. Absolutely ridiculous! I already paid them huge amount of money and...

HomeAway / AWFUL customer service! Stay away!

Reviewer31784 on 2016-02-04
We recently booked a reservation through VRBO for a ski vacation in Snowshoe, WV the week between Christmas and New Year's 2015 (VRBO#273113). Due to the extremely mild weather, the resort was closed due to lack of snow. As in no skiing. At all. We contacted the owner to try to move...

HomeAway - Texas, Austin / Cancellation Protection scam

RobertCarter on 2016-01-21
I purchased my vacation on Nov 29th and as usual I also bought the trip cancellation. I have the email saying you have paid and received the cancellation protection plan. I have undergone a surgery which will prevent me from going on my vacation. I first emailed the property owner who said...

HomeAway - Texas, Austin / HomeAway are scammers.

Jasmine9 on 2016-01-07
We booked a property through HomeAway. But one day before we supposed to check in the owner of that property called and said he cancelled our reservation. It was on Christmas. We had no place to go and the owner refused to give us our money back. We went to the nearest café and contacted HomeAway...

HomeAway - Texas, Austin / Useless website!

Mort on 2016-01-04
We rented a house for 2 week vacation. But we had to leave the place one week earlier. The house we rented was not what was advertised. The property was very small and dirty, there were rats and insects everywhere! Also we had to change all smoke detectors as they were ringing all the...

HomeAway - Texas, Austin / Worthless Customer Service

Mable Butler on 2015-07-27
Mon. 07/21/15 called booking dept at 1-888-640-6970 talked to Qwaiin about renting a property (3724272) in New Orleans, Lousiana. Told him the dates, he quoted me the same price as on website. He took my deposit paymnet of $280.00 (what was taken from my bank accoutnt was $215.50 -...

HomeAway - Pennsylvania, Yardley / Deposit

Shari Fitz-Patrick on 2015-06-24
BEWARE OF HOMEAWAY.COM. Most rentals are now being booked through Homeaway.com. On Sunday I tried to book a rental and had to give my credit card, thinking that once the rental was confirmed they would debit my card. NO, they took the money $2, 000 out there and then and five minutes later...

Homeaway.co.uk / Wrongs addresses of apartment and no refund

Intox on 2014-06-21
I want to warn all people that the website www.homeaway.co.uk is real scam. I found the apartment on this website and paid deposit for it, but it turned out that the location was wrong. These jerks intentionally provided fault address and afterwards they refused to return money. They are...

homeaway.com.au / They didn’t post ads, but took money for this service

Cart45 on 2014-04-01
I contacted the agent from the website www.homeaway.com.au and asked them to place my ad about house for rent. I was away for several months, so I decided to rent my house out. The agent took my personal info and money from my card, but after that I haven’t found the ad about my...

Homeaway.com - Louisiana, New Orleans / Fraud and Scam

GaryGrudz on 2013-05-02
I tried to rent several large properties through home away. After sending an email to a few "owners" I received replies with deposit and terms information. Turns out that they were scammers. Not owners. After contacting HomeAway and filing a complaint they did nothing. I called one of the...

Home Away - Arizona, Ahwatukee / Bad rental experiance

lakeside girl on 2013-03-19
We rented a condo on VRBO - Home Away and had a horrible experience. It was listed as a luxery condo for $3000.00 a month. We rented for the month of Feb 2013. We arrived to find it filthy and the property mngr. had no clue and accused us of creating problems. The furnishings were cheap and...

Homeaway.com / What a poor experience from Home Away and VRBO

Kaplune on 2013-01-09
What a total rip off. Their policy is for customer to pay in full and Home Away will get to your ad when we feel like it. I paid for a platinum membership on Jan 1st with the understanding that my ad would not be posted until I had all the information in the ad. I had info in by Jan...

Homeaway.com - Texas, Austin / homeaway.com vacationrentals.com vrbo.com Don't post negative reviews, completely shield property owners which is their revenue source

Laura-ny on 2012-12-13
After filing a complaint with Homeaway which didn't produce any results I tried to post a negative review about a property owner, Irina Velichko, who took advantage of me during the hurricane Sandy in NYC. Very aggressive and unethical person. Homeaway made me edit it at least 3 or 4...

Homeaway.com / There is no customer service

Bolduine on 2012-12-08
I was going to write that the customer service couldn't get worse, then decided that was misleading. There is no customer service. We have been members for 4 years, gold level (they just increased the cost from $700 to $750 for guaranteed placement) for 3- long enough to know without...

Homeaway.com / If you do use them and something does go wrong, good luck

Labeke on 2012-11-21
We used Home Away for the first time last month so my family, parents, and brother could all stay together the weekend of my brother's wedding. The condo we reserved was fine and well supplied until we discovered one night that a corner had 20+ insect eggs burrowed in and insect...

Contact Us


Health Care Scam Costs Rising Up to $250 Billion
Health Care Scam Costs Rising Up to $250 Billion
more videos More Videos

Reply to