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Westgate Resorts Reviews 241

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Westgate Resorts A Personal Perspective on Central Florida Investments, Inc

As someone who has experienced the services of Central Florida Investments, Inc., I must share my honest opinion. My encounter with this company left me deeply disappointed. The promises made were far from reality, and the overall experience was nothing short of a nightmare. The aggressive sales tactics, false claims, and lack of transparency have left a lasting negative impression. I urge anyone considering engaging with Central Florida Investments, Inc. to proceed with extreme caution and thorough research before making any commitments.

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  1. Pros
    1. Diverse destination options
    2. Spacious, well-appointed units
    3. Family-friendly amenities
    4. Flexible timeshare program
    5. Comprehensive on-site activities
  1. Cons
    1. High-pressure sales tactics
    2. Rigid timeshare exchange options
    3. Steep maintenance fees
    4. Limited resale value

Westgate Resorts Complaints 240

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Went on vacation. Purchased dinner show tickets through westgate resort. Was handed a receipt and they called and made my reservation under my name and phone number. I was NEVER TOLD the receipt was needed to get into my reservation, therefore I noticed I lost my receipt in the pouring rain when I was looking back to see the time of the show for the next...

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Me and my spouse stayed at the Westgate Orlando universal resort 1-27-24 to 1-29-24 and were invited to a timeshare meeting on our last day. Everything went great the employee George was respectful and kind. When we declined to purchased he was understanding. Then Monica showed up and began to hassle us to purchase. We talked about it and told her now i...

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We have sent several emails and left several voicemails. We are done trying this is your last chance before we get an attorney involved. We want released from this mortgage on Turkey Hill Road and fully refunded all our monies. at this point over $19,000 We expect an answer by 1.21.24 Damien and Toni Kauahi 614.348.8504 6345 Wesleyan Church Rd Alexandria, Ohio 43001

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Is Westgate Resorts Legit?

Westgate Resorts earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Westgate Resorts to be a trustworthy company. Although there's a 10% resolution rate for customer complaints, which deserves attention, Westgate Resorts is known for their high standards and safety. If you're thinking about dealing with Westgate Resorts, it's wise to check how they handle complaints.

We found clear and detailed contact information for Westgate Resorts. The company provides a physical address, 3 phone numbers, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Westgateresorts.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Westgateresorts.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Westgateresorts.com you are considering visiting, which is associated with Westgate Resorts, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Westgate Resorts as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

According to our analysis, Westgate Resorts appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

Westgate Resorts website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While Westgate Resorts has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 10% of 240 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Westgate Resorts protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Westgate Resorts. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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We were suckered into purchasing another time share on our vacation 2 years ago, we were lied to about the unit and location, we were given an outdated visa card that they never did good on, gave us a small iPad that doesn't work and waisted 2 days of vacation. We have tried calling and emailing and we don't get return calls or emails this is the WORST...

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RE: Inaccurate Reporting of Account- Account Dispute Letter Attn: Kamila Zupo Westgate Resorts 8680 Commodity Circle Orlando FL 32819 Oh: [protected] #[protected] To Whom It May Concern: This letter is a notice of dispute for the reporting of the afore-mentioned account. I entered into a timeshare agreement back in February of 2019. The...

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Westgate Resorts Epik travel

after staying at Westgate for my birthday i received a phone call for a promotion package 4 days and 3 nights i could use at any time for 99 dollars. when i tried to use package was told it expired and i would need to pay additional charges paid charges which both charges and package total $175,12 made reservations they booked me for the wrmg date and then told me it was nothing they could do to help me. I WOULD LIKE MY MONEY REFUNDED

Claimed loss: $175.12

Desired outcome: refund

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Update by pleshette diggs
Dec 04, 2023 7:35 pm EST

scammers

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On December 11th, 2022, I entered into a contract for a Time Share. The contract was signed against my will, and I was afraid of what would happen if I didn’t sign. J and I met with the representative that day on December 11, 2022. I cannot recall his name at the moment and do not have all of the documents to lookup that information. During this time...

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On Friday November 3rd around 5:45 my girlfriend arrived at Westgate to check in for us because I was getting there a little after her. We were there for a concert and decided to make a weekend out of it. She eventually got checked in and proceeded to the room. She went up to the room to place her purse and some other things then went back down stairs to...

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Westgate Resorts Conduct of general manager of Las Vegas site

On 10-31-23 at around 5 pm we were introduced to the general manager to wrap up a time share pitch. We had already declined all offers and by that time more than ready to go. The general manager kept pushing and pushing using my name repeatedly trying to intimidate me into saying yes. I informed him that we were done I also informed him that I have PTSD and I was no longer ok he wouldn't just let us leave. My husband walked me outside anyway but was followed so we wouldn't leave. We were told it would take 90 min we were stuck there for 4 hours. For someone with PTSD that was the equivalent of being held hostage and my mental health took a hard hit. I sincerely hope that is not the way you treat veterans and people with disabilities.

Claimed loss: 4 hours of my time and extensive damage to my mental health

Desired outcome: Do better nobody should have to spend their vacation in mental crisis due to unprofessional treatment by staff

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Very Offensive Timeshare Manager staff Jill was verbally assaulting tourists, bombarded by timeshare signups. They are dishonest form the moment you walk in. Seriously, calling their guests names and arguing with tourists and making a scene. Such misleading practices and subpar hospitality should not go unnoticed, and I genuinely hope that corrective...

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Folio # 17360F21 Dates 8/31/2023-9/3/2023 Reservation Sharon Miller Reservation made with understanding a 90 minute resort tour was required. Scheduled tour time-2pm. Staff informed, on our arrival to tour, that our 8 year old Autistic grandson would be with us. We were offered a light lunch, that my grandson would not take advantage of because hi...

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Westgate Resorts Service

I was stuck in a hurricane and had reservations from 8/26/23 to 8/29/23 . My flight was canceled due to the hurricane and was not offered a accommodation discounted rate i was charged full pice . The service was terrible i asked for someone to pick us up at our rooms and no one came to clean the rooms . I was offered a tour with them that took my whole vacation day away and my daughter was not happy . With the service and i am a previous guest and i do not think will recommend anyone to come here or i will be returning my self .

Desired outcome: A refund or discount

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My family were on vacation in Orlando, FL. We went out to dinner when we noticed a sign offering Disney tickets for a discount. We entered the store and a very nice lady said to us we will offer you the tickets at a discounted price if you attend a 90-minute presentation. My husband and I agreed, and we all went to this presentation. Upon arriving we were...

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Westgate Resorts Westgate lakes resort and spa

I would like to bring to your attention some issues we had with our recent stay, July 21 thru July 25th.

Originally I bought my package at Westgate Cocoa Beach. Unfortunately the dates I needed were not available and I settled for Westgate Lake Resort in Orlando because of the water park. I did not my due diligence and check the reviews; if I had maybe it would have been a different story.

We were given a room in the 600 bldg., when my son checked in around 5 pm and went to the room, the sheets in one of the rooms had blood stains and the AC was not working properly. He called the front desk and informed them of both issues. He received new sheets and they had an engineer looking into the AC situation. My son had called 3 times after check in and said they were working on it. When I arrived at 2:00 am the AC was still not working properly and supposedly the engineer left at 1:00 am. How could he leave and not correct the problem. We have 4 kids in the room; I asked to be transferred to another room or another hotel and they told me everything was booked. They just gave us a 200 credit. Our AC did not work properly for 3 days, we called several times without success; after the 4th day the AC was working properly. Then the sink in the master bathroom was clogged but that was fixed. When we went to shower there was no water pressure, had to call the front desk for assistance. Not to mentioned that at times our keys kept getting deactivated making it hard to go into our rooms at time, luckily at time there was always someone inside and we were able to open the door.

Needless to say, it was not a great experience.

Desired outcome: I'd appreciate a response, apology or some sort of compensation. A free stay, something, etc..

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Westgate Resorts Poor customer service (mistreatment of owner by salesperson)

I have owned Westgate for over 25 years.  I use my week annually and whenever I am given the opportunity to participate in the presentation, I participate with no problem. Over the past years, I have never been treated the way I was treated by the salesman (Mr. Jimenez) on 8/1/2023. I felt mistreated, bullied, discriminated against and embarrassed.  And I would like to explain in detail what happened in case someone can offer apologies on behalf of that gentleman.  If you can call him a gentleman.7/29/2023 - 8pm I made a perfect check in.  I am referred to the Hospitality area for the welcome package and very kindly attended by Vilma. Vilma offers me to participate in the presentation and tells me that my participation is important to know the status of my accounts, offers, upgrades, etc. She tells me that I must leave a $20 deposit (refundable) and that for my participation they will be giving me $100, $500 discount for cruises, stay, etc... all fantastic.   The presentation is arranged for Tuesday, 8/1/2023 9am.8/1/2023 - 8:45am I arrive at the counter to confirm my arrival, there are 3 people available, I say Good morning, and no one answers.  Ok.  I wait for about 3 minutes while they settle in and talk to each other.  A young man attends me, takes my information, tells me to wait in the lobby and that the waiting time could be between 15 min to 20 min.  The salesman (Jimenez) arrived at 9:35am.  He asked me if I was alone, I said yes.  He asked me if I had participated in the presentation last year and I said yes.  Then in a somewhat aggressive and irritating attitude he asks me why I am there again.   I tell him that Vilma told me that it was necessary for me to participate every year.  Mr. Jimenez with the same bad attitude told me that it was not necessary and that I could leave.  Trying to keep my position, I told him that I was not going to leave because I had already taken the time to attend the presentation and that I had lost almost 1 hour of my time. The naughty man told me that I was only interested in the breakfast, in the gifts offered by Vilma and that I was going to waste more time in the presentation. He also mentioned that Vilma forces people to participate only for the money she will receive.   She indicated that her parents taught her that time is more important than money among other aberrations.   I stood my ground and indicated that I was staying for the presentation.   In a very hostile manner, he directed me to breakfast (I only had an apple juice) and moved me to a table, where I had to wait for him, about 45 min. When he returned he said: Tell me, what do you want to hear from me?   He started explaining nonsense for a minute or two and then left.  After that came the manager Jeffrey and another young lady (Amarilys) both very nice and continued with the process.  Mr. Jimenez did not want to continue and neither did I want him to continue with his inept presentation.   When I explained what happened to Jeffrey and Amarilys they disappointingly indicated that this was his personality. Now I ask, is Westgate aware of the type of person they have as a salesman.   A totally undesirable, abusive, inept, unscrupulous, low value, rude, disrespectful, etc. ... Would they rather get poor reviews for a bad apple? Would they rather lose sales to a disrespectful individual?   With the security he speaks, I think his superiors disregard his actions. How far do I, as an owner, have to tolerate this type of mistreatment from an employee?  As an owner, the least I demand is respect for myself, that someone can communicate with me and that action can be taken in this matter.

Mayra I. Ayala

[protected]

[protected]@gmail.com

Desired outcome: Reservation #[protected]/28/2023 to 08/04/2023

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Westgate Resorts Totally lied to!!

Name - Pauline Samuels and Andre Branch

Acct # - [protected]

Date of Purchase - April 30, 2023

Email - [protected]@gmail.com / [protected]@gmail.com (preferred)

When I went to a presentation at the hotel I stayed at, I was presented with an opportunity to become a hotel owner. I flat out asked if it was a timeshare and was told. "NO". Pierre K. Gillenwaters explained to me that I would be a hotel owner and would be able to rent it out. I have tried reaching out to this company (including Pierre) over a dozen times because I was having trouble making any reservation. After finally speaking to someone. She had the nerve to ask me for another $1300 just to book my reservation. As I continued, speaking to the lady, I began to realize everything Pierre said was a lie. He told me it would pay for itself. He told me I was a hotel owner and would be able to book and rent at a discounted price being an owner. He also told me I could book at other hotels and get discounts because I was an affiliate. He never mentioned anything about all these fees and additional charges. Pierre did mention maintenance fees in order to maintain the property. He mentioned paying state property taxes for owning the property but that was it. Pierre told me I would be able to book other people's rooms as needed to make extra money. Pierre claimed, him and his team does it all the time. He also claimed that I would be on his team, and he would walk me through the process (which he didn't do) and make sure I get everything I need. Pierre gave me his number [protected] and told me I would be able to call anytime I have a problem. Needless to say, that didn't happen. Pierre pulled out a piece of paper that looked like a paystub and said, this is what me and my team made just last month. Which was a little over $4000. Pierre stated, as long as I'm able to book rooms, I can make money. Pierre stated, the more rooms I book, the more money I would make. He explained, I would make the difference in the amount I would pay at the discount rate to what I would charge my clients. Pierre claimed, it didn't matter how many days I stayed, I would be charged a flat rate of $150/stay (in network) meaning all Westgate resorts no matter how many days I stayed; $229 (outside of network) meaning other hotel in USA not Westgate and $499 (out of state) meaning London, Cancun etc. Pierre claimed that's how we make our money. By charging the customers however much we want only having to give up the $150, $229 or $499. Example, I could charge my customer $150/night for 7 nights equaling $1050 for the customer then I give up $150 from the $1050 and keeping the rest in the tune of $900. He also claimed, I could charge more if I chose, making even more money. Further explaining how I would have control over how much I would make. Which he then suggested, I could use to pay for my maintenance, taxes and monthly fees. He told me there was no limit to the number of rooms I could book. I could book however many days I wanted. Meanwhile, it wouldn't even let me put the days I wanted unless it was 7 days or more and even then, it did not have anything available for me to book. It kept saying, the days were not available. While in the presentation, I had explained to Pierre, that I book family vacations 2x a year with 20 or more guest each time.

Guess what! As I continued asking the lady question, she kept explaining; what I was told was not true and began explaining that it was indeed a timeshare and how the timeshare works. I expressed to her how I was completely lied to, and she sat on the phone and said nothing. I asked her for a number to file a complaint and she gave me an email, address and number.

[protected]@WGRESORTS.COM

2801 Old Winter Garden Ocoee, Florida 34764

[protected].

Everything he promised was a lie. I was unable to do any of the things he said. Every reservation I tried to book was unavailable. I tried to book a year out, and nothing was available. Pierre claimed, I would never have problems booking because I would get first preference. It didn't give me first preference neither. It didn't give me any discounts as promised. It didn't do anything Pierre claimed it would do. On top of that, I then found out, it was definitely a timeshare after all. I told Pierre up front; I didn't want any timeshares. Although I repeatedly stated, I did not want a timeshare, he looked me and my face and lied time after time. Now I feel trapped, lied too, and betrayed by someone I thought I could trust. After all, he kept saying "us brothers have to stick together", "if I don't look out for you, who will". Meanwhile, it was MY BROTHER who was screwing me the whole time. Now, I'm sitting here wondering how Pierre could sit there and lie about every single detail of this transaction and get away with it, leaving me stuck with the bag. Leaving me stuck in this timeshare that I never, ever wanted and was very clear on that. If Pierre would have been up front and honest, I promise you I would not be in this situation. It's not ok to lie and trick people into things they don't want. I trusted Pierre to be honest. I don't believe a person, or a company should have to lie about their products unless they know what they are doing is wrong and illegal. If this is how you do business, I know for sure I don't want no parts of it. This makes it an even more reason for me to get out of this situation. I thought Pierre was selling me a business opportunity not a timeshare. This is highway robbery to its fullest. I would like to get out of this situation immediately. I do not want anything to do with this timeshare as I expressed to Pierre before. It is still early in the game, so I'm hoping we can both walk away from this with no problems or hard feelings. If you are freely willing to let me out of this situation, I will cut my lost and walk away. If not, I will have to move forward and find another way out. As for me and my husband Andre Branch, will no longer honor this betrayal you call a contract that was presented to us under lies and false pretense. Please get back to me and let me know how you would like to proceed.

Thanks Andre and Pauline - Have a blessed day!

PS - I can be reached at [protected].

Desired outcome: Allow me out of this situation you call a contract and get a refund if possible. Cancellation being the most important thing.

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Westgate Resorts Accommodations

We booked a specific type of cottage according to the website description and photos. I made 3 phone calls to make sure the accommodations were what was needed. The last call I made I was told that we could check in at 3 pm. When we arrived the lady at the front desk told me we could not check in. I explained that I called ahead and her reply was simply no one should have told me we could check in at 3. I was told that the room just needed to be inspected and I would get a text shortly. When 4 pm came and went I returned to the office and was told we could check in. When we got to the cottage it was not what we booked. It was not what was on the website and it was not really clean. I returned to the front office and showed the young man at the desk what was on the website and explained that I had called to make make sure I booked a cottage that would meet our needs. I was told they had a room but it would be an additional $480 for our 2 nights. At this point it was 5 pm and we had put our boat in a slip and we’re too far from anything else so we stayed. I was told that basic grilling tools were in the cottages but they were not. We called 3 times and waited more than 2 hours for a basic grill scrapper and thongs. We did not get get to fish that evening because it was so late after we were able to grill our dinner. Our cottage was not in the best of condition. In fact I took some pictures. When I checked out I explained our difficulties and showed the young lady the pictures of our cottage. For the rate we ended up having to pay the condition. Of our cottage was unacceptable. I was told to email what had happened and my pictures and someone would contact me. I emailed the information but no one has followed up. We live in Orlando and saw River Ranch on Fox 35. What we saw on TV was far from what we experienced. My main goal is hopefully keep another family from experiencing what we did. The whole experience is quite unfortunate. Being from Orlando we are close and it would have been nice to have a place fairly close to visit a couple times a year.

Desired outcome: Reimbursed for the significant additional cost we had to pay because the room was not what the website explained or showed or even what your employees stated over the phone.

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Westgate Resorts the Imaginarium event on Westgate Resort parking lot

I am a long-time resident of Las Vegas, Single Mom with 2 teenagers, so whenever a new exhibit, show, or event comes to town I'm excited to go. I booked three tickets for the Imaginarium held in the parking lot of Westgate on Tuesday, June 22nd. We were told to be there at 7 pm. It was so bright out none of the lights were on yet. We walked around none of the advertised exhibits were there. There were broken-down displays, and at least 1/8 of the lights did not work. There were only portapotties. (NOT MENTIONED ON THE WEBSITE) It was dirty, disgusting, smelled bad and the tram going overhead made horrific noises. We left by 8:30. It was an absolute insult to anyone who went. My 15 n 17-year-Olds were so angry. I'm angry. For $66 THIS WAS AN OUT RIGHT SCAM. ALSO SHAME ON:

Kirsten W., Executive Team

Owner Relations Correspondence

Westgate Resorts

[protected]@wgresorts.com

WHO LIED TO THE BBB AND CLAIMED WE HAD REACHED AN AMICABLE AGREEMENT. SHE NOR ANYONE FROM THIS COMPANY HAVE REACHED OUT TO ME PERIOD.

Desired outcome: I WOULD VERY MUCH LIKE FOR MY $66 TO BE REFUNDED. Deborah Blanchette702 [protected]@gmail.com

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We are very new here in USA, so didn’t expect this to happen. We booked a 3days/2nights stay at westgate lakes, didn’t realise that we need to attend the presentation on the day of my daughter’s birthday until we paid for it. During the presentation they said we are not qualified for this as we are very new here, in which it didn’t say in the terms and...

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Westgate Resorts Deposit

I stayed on 04/14/23 to 04/16/23 and paid $100 for deposit as a hotel policy. They charged to my credit card and said they will refund when we check out. But i never received my refund. I tried to call them many times and they always told me to wait. I guess this hotel is trying to rip off everyone by giving us a good price and then charge us for the deposit . Please check a look and do investigation about this hotel.

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About Westgate Resorts

Screenshot Westgate Resorts
Westgate Resorts offers a variety of vacation ownership, timeshare, and hotel accommodations. They provide a range of services including resort stays, event hosting, and amenities such as spas, restaurants, and water parks at various locations across the United States.
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Overview of Westgate Resorts complaint handling

Westgate Resorts reviews first appeared on Complaints Board on Aug 7, 2007. The latest review A Personal Perspective on Central Florida Investments, Inc was posted on May 17, 2024. The latest complaint Supervisor drug use and related criminal record. was resolved on Mar 14, 2019. Westgate Resorts has an average consumer rating of 1 stars from 241 reviews. Westgate Resorts has resolved 26 complaints.
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  1. Westgate Resorts Contacts

  2. Westgate Resorts phone numbers
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    +1 (888) 852-2959
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    United States
    +1 (407) 355-2690
    +1 (407) 355-2690
    Click up if you have successfully reached Westgate Resorts by calling +1 (407) 355-2690 phone number 0 0 users reported that they have successfully reached Westgate Resorts by calling +1 (407) 355-2690 phone number Click down if you have unsuccessfully reached Westgate Resorts by calling +1 (407) 355-2690 phone number 0 0 users reported that they have UNsuccessfully reached Westgate Resorts by calling +1 (407) 355-2690 phone number
    United States
    +44 800 051 6728
    +44 800 051 6728
    Click up if you have successfully reached Westgate Resorts by calling +44 800 051 6728 phone number 2 2 users reported that they have successfully reached Westgate Resorts by calling +44 800 051 6728 phone number Click down if you have unsuccessfully reached Westgate Resorts by calling +44 800 051 6728 phone number 3 3 users reported that they have UNsuccessfully reached Westgate Resorts by calling +44 800 051 6728 phone number
    United Kingdom
    More phone numbers
  3. Westgate Resorts emails
  4. Westgate Resorts address
    2801 Old Winter Garden Road, Ocoee, Florida, 34761-2965, United States
  5. Westgate Resorts social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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