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CB Travel and Vacations Hilton Grand Vacations Club Undisclosed details and explanations of contract agreement
Hilton Grand Vacations Club

Hilton Grand Vacations Club review: Undisclosed details and explanations of contract agreement

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12:38 am EST
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On 11/5/23, I arrived at the Capital Hilton in D.C. for a work conference. Upon checking in, there was a guy named "Alex R." at a counter to the side who called me over when he heard I was a member and he gave me some discount cards for restaurants in the area and 500 points on my rewards. He then showed me some packages for reward members that were really good prices. I took a picture of them and went to my room to check in. When I came back down, I saw him and told him I was interested in the D.C. 4 day package he told me about. This was 4 days/3 nights at the Capital Hilton for 4 people for $399 plus 40-something in taxes/fees. He asked for my rewards number and credit card and I gave it to him. He then handed me a paper to complete and when I began filling it out, I saw information on the left side that I would have to sit through a 120 minute sales presentation for a timeshare and if I was married or cohabitating, that person would have to sit through it too. I told him that he didn't tell me this and there is no way my husband will do this. He is in sales himself, he knows what these presentations are and we are not at all interested in a timeshare and it will only make him mad. Alex said he was sorry and he should have told me that but it was no big deal, all I needed to do was check the box that I was single and he wouldn't have to participate. I did as he advised. I left and as I reviewed it and tried to book later, I find out that this is not true. My husband does have to attend no matter what. And then I read the back of the paper and find that if we don't come, we will be charged additional regularly priced fees and taxes and such to my credit card. I was charged $456 within minutes. I already contacted my credit card company and sent Hilton Garden Vacations an email complaint. While I wish I would have thought at that moment in time that this employee just advised me to lie, I was only thinking that I needed to leave and was happy to hear my husband wouldn't need to attend. It was a complete misrepresentation in that he didn't even go over the terms of the contract with me. In fact, he didn't even tell me it was a contract at all. As I looked at the form when I got to my room later, I saw that he filled the form out very sloppy, and it is missing a lot of information. The form says $456 is due at the time of reservation. The blank spot where it says I will be charged today is not filled out at all. I was led to believe I would not be charged until it was reserved as well as led to believe I would be the only person to have to attend.

Claimed loss: $456 plus additional fees if we don't go that include full price of the hotel stay and fees/taxes.

Desired outcome: Cancel this contract and refund $456. Would love to hear there is a commitment to training and education for their sales employees to operate with honesty and integrity.

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