Menu
CB Websites Google unauthorized debit of game
Google

Google review: unauthorized debit of game 142

J
Author of the review
6:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 24/02/2014 GOOGLE *Supercell GOOGLE. COM/CHUS $6.24 charged my credit card. On the same day 24/02 showed a debit of equal value. In March other operations from unauthorized purchase were made appearing on my statement. I did not order any other games or recharges, and would like to know how I will receive a full refund for the charges, I will provide you with a copy of all the charges below as they appear on my statement.

View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

142 comments
Add a comment
S
S
Sam
WGC, GB
Jun 13, 2009 1:04 pm EDT

don't buy globaltel cards, I bought this card and it only lasted 35 min for £5, costomer suppeter agens also useless. My advise is not to buy this card anymore.

K
K
kenny louis germoso
Bronx, US
Jun 05, 2009 12:42 pm EDT

estoy seguro ke eres victima de fraude ke comete google a sus clientes pero voy a colocar advertencia en todos los blogs

A
A
Azizah
Philadelphia, US
Jun 01, 2009 12:08 am EDT

Is it just me or is everybody being charged differently. If so why is that

C
C
Chuck Turner
Sandy, US
May 17, 2009 4:00 pm EDT

It's a scam. ( Google Treasure Chest )

Contact: Google Treasure Chest, 249 Gambel Oak Dr, Sandy, Utah, 84092 Telephone: [protected] and demand a refund.

Report them to the Attorney General of your state.

More info here: http://strangelyperfect.tv/3099/google-treasure-chest-its-a-scam-and-a-half/

D
D
DevCon1
Seattle, US
May 03, 2009 3:43 pm EDT

Call you credit card company and have the disallow the second charge.

T
T
T. Antalek
Johnson City, US
Apr 28, 2009 1:22 pm EDT

I too felt the same way as you until I read a comment from another person who suggested I file a claim at www.bbb.org I did just that (case # [protected]) There is power in numbers and hopefully this scam will be stopped ASAP and shut down so that other people do not get ripped off like I did. I guess this lesson cost me the $72.21 that Google Treasure Chest stole from me. I feel lucky as some people were charged for months before they became aware of this SCAM. I hope this helps...

R
R
Rosbin
Northampton, GB
Apr 14, 2009 3:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Even this happened to me, but I dont think it's a scam, may be the people who know our card details.

J
J
Jennifer Hodge
Abbotsford, CA
Mar 28, 2009 2:53 pm EDT

Have you ever been refunded?

P
P
PeterCan
Gray, AU
Mar 18, 2009 12:39 am EDT

I was charged $3 for S&H and then a subsequent $73. Still havent received anything

L
L
livemoonkey
, US
Mar 16, 2009 12:18 pm EDT

Yes, you're correct. They ask for "only $1.00 / one time charge" but then you start getting debitted from other companies and junk you never authorized. Let me give you a phone number that most likely is what where you're getting charged from: [protected]. "They are called the Identity Theft Prevention Security". They say you supposedly agreed to this when you signed up for the "$1.00 one-time" charge from Google. Also, this is Google's cancelation line phone number: [protected]. The Google Success Kit might or might not be a scam, but they are sure doing things in a very DISHONEST way and that I know, no one appreciates. Hopefully this helps and maybe you can pass the word. let me know how it works out.

e-mail me
luis.moonkey@live.com

K
K
kevin15man
, US
Mar 03, 2009 11:45 am EST

google success kit is not part of google. google doent make it

M
M
margaret
Prairie du Chien, US
Feb 23, 2009 12:37 pm EST

I paid my $1.00 and then was informed of the additional unauthorized charge of $29.95 per month. If anyone can tell me how to cancel this please email me at harleyschulz@yahoo.com. This is another scam among thousands who are preying off of honest people trying to survive this economic crisis.

E
E
elissa
Bowmanville, CA
Jan 27, 2009 6:44 pm EST

OMG! I was charged 39 without concent! How dO i remove this?

B
B
bajaskier
Fond du Lac, US
Dec 30, 2008 12:14 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Easy...small claims court.

L
L
Lois
Louisville, US
Dec 29, 2008 1:37 pm EST

I signed up for the success kit for 1.00 then 11.95 was taken out. I tried to call [protected] but keep getting a busy signal. I don't appreciate money taken out of my bank account when it was not authorized. how am I suppose to get in touch when the phone is busy. I the money put back into my account. it is bad when something is advertised on the computer that people use it for taking peoples money.

P
P
Pissed off as well
Salt Lake City, US
Dec 24, 2008 3:28 pm EST

Call this number [protected] and get a refund.

A
A
Alysha Santos
,
Nov 25, 2008 11:42 am EST

I also was tricked into this Earn Cash Fast With Google. I called the [protected] phone number to cancel. I was told to go to quickcashsupport.com to speak to a live support person. This is the site I was directed to. What is going on?! I was charged an additional $11.05 the other day and I was not expecting that. I was not given any kind of instruction on how to use the system. This is a total scam and I want to cancel. What can I do? I do not want my account charged again...please help.

E
E
Elena
,
Oct 01, 2008 2:56 pm EDT

Just in case this ever happens to you again or anyone you know... I also just rid of the Antivirus 2009. It's an annoying VIRUS yes and is to be avoided. I used a reputable removal called malwarebytes anti-malware/spy-ware download. It permanently removed the pesky virus. Make sure you go to Windows and download any updates first. Then run the malware remover. It will take care of any spyware etc off of your PC. If you want you can buy the full version too, but this isn't necessary as it removes all of the malware completely once you run it. of people have been infected by this scam, don't be one of them.

S
S
Shreyas Venkatanathan
,
Sep 19, 2008 8:24 pm EDT

If you have got banned then the reasons are that you would have been using some kind of scrap all or you would have added too many people at the same time, This problem will be sorted out soon, Its a ban of 6 hours & after that period you can start using the services of orkut again.

J
J
Joe Bloe
,
Aug 16, 2008 8:26 am EDT

BREAK UP WITH GOOGLE!

J
J
joe demachi
,
Aug 16, 2008 8:24 am EDT

Yes, DO NOT BUY Products made in china, protest the chinese gov. and there inhumane treatment of others.

R
R
Ryan
,
Apr 29, 2008 10:08 am EDT

I apologize for any misunderstanding regarding the services you've been receiving from our company. There are no commitments with the free product. However, there is a bonus free trial period to membership websites that accompanies the free CD and we do our best to disclose this as it is stated 4 times throughout the ordering process - on the sales page, the order page, the confirmation, it is then also explained in the 1st paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the service and see the value of it for themselves before they are billed for it. The trial periods are free for 7-30 days from the order date depending on which bonuses apply. We would not have charged you had you called customer service and canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. That is why we have the Terms and Disclosures are posted on the sales site directly above or below the "Ship My Kit" Button depending on the site you order from.

Here are the Terms and Disclosures that is directly below or above ( depending on the site you order from) the "Ship My Kit" Button

Terms and Disclosures. By clicking "Submit", I am ordering the Google Money Profit™ CD and trial membership for $1.99 for Shipping and Handling, after the 7 day trial I will be charged $39.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Grant Master™ and Network Agenda™ for $7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy / Terms and Conditions. Charges will appear on credit/debit statements as "Growing Rich w/ Google". For questions, call [protected] M-F, 9am-9pm, EST.

The Google Money Profit CD comes with a 7 day free trial to our members website. Where we offer one on one live chat assistance as well as 50+ tutorial videos and other information to help our client be successful with our program. It also comes with two fast action bonuses first is a 14 day free trial to Grant Master that give our clients access to our Grant Resources website that is normally a $39.95 monthly charge for a reduced charge of $7.95 a month; as you are already a member of another of our programs. This site offers access to one of the largest grant data bases. Where you can find both government and private grantors. It offers information from Dr. Porter who is a licensed and certified grant writer. The information that is offered though our members website is more extensive than what other companies sell in coaching programs that cost thousands of dollars. So we feel that we are offering our clients the best value in the industry. The second fast action bonus is a 21 day free trial for Network Agenda an affiliate company that offer an online date book that will allow you to keep track of your daily schedule and will even send you reminders to your cell phone. We offer the trial periods to give our clients a chance to use the service and see the value of it for themselves before they are billed for it.

If you are another customer reading this and you can contact our customer service department at [protected] Monday thru Friday 9am to 9pm Eastern Standard Time and they will be happy to assist you. If you've already tried our customer service department and feel like you weren't treated fairly please contact me ASAP and I will address your concern immediately. Please email me at ryanr@wskc.org or call me directly at [protected] and I would be happy to address your concerns ASAP.

Sincerely,
Ryan R.