Globe Telecom
reviews and complaints

My globe postpaid services has been disconnected for 3 days already despite me having paid all my balances! I even called 211 and 808 hotlines multiple times everyday but I was even blocked by this hotlines instead of directing me to a customer representative. Please reconnect my line and refund me for the days I was not able to use the service I paid for!

My number- [protected]

Ticket [protected]

Filed a case about unauthorized transactions on my GCash Account.

There were 3 unauth’d transactions and were deducted from my GCash fund. I did not purchase anything and did not receive any OTPs (which the Dispute Team kept on insisting I did) to complete any transactions. The transactions showing were made to FIS MC ECOM. There is alot of back and forth of correspondence between me and the GCash Dispute Team. They said I made the transactions since I received the OTPs to complete the transactions but I did not receive any. This team is investigating this poorly. They said “after thorough investigation…”, but investigation was not thorough at all. I will keep on filing complaints until they resolve and refund the money I lost.

I filed a ticket dated October 5, 2022 and until now no resolution. It is just a simple transfer of amount from old gcash to a mew verified gcash. I aubmitted an account deletion form for my old, I submitted 3 government issued ID. Just today October 18, 2022 I was hunged up by 5 Cuatomer Service Rep from your outsourced center. Tbos is the worst cuatomer experience I encountered, terrible! Please treat this as urgent as I am olanning to rwpirt to concerned givernment agencies and all social media olatforms with all the screenshots of tje email exchanges since Oct. 6

Dati po every 12th day of the month natatanggap ko na po ang monthly rent ng lote ko na nagpatayuan ng globe tower, ngayong september po (sept. 19, 2022) ay hindi ko pa natatanggap and monthly rent for the current month. Malaking perwisyo po sa akin na isang mahirap lang na lessor ng globe kasi po lahat po ng expected income po ay naka budget sa mga bills at iba pang pangangailangan. Nag query na din po ako sa globe lessors support team nila, noong sept 12, 2022 pa, ang reply po ay ganito ang sense, " we received your message and we will act on it within 24-48 hours, noong sept. 12, 2022 pa lang po yun, wala po silang reply kahit man lang sabihin kung ano ang dahilan para hndi na po ako umasa pa.

Sana po ay matulungan nyo ako kahit malaman ko lang ang dahilan ng pagkadelay ng inaasahan ng pamilya ko.

Salamat po,

Edgar Badiang

Sanchez Mira, Cagayan

Contact # [protected]

Last March 18, 2022, I received a text message from Era Senining, Relationship Manager from Globe Platinum, telling me that I was eligible for a PLATINUM PLAN renewal. There were perks noted in the text message, but what interest me was the offer that it can be availed with a new DEVICE or GCASH credits of 33,600 pesos. With that, I agreed to avail of the offer. However, nobody came back to ask what is my choice, the DEVICE or GCASH. So, I thought, it did not push through. Until in the month of May, I started to receive my bill amounting to 6,883.73. I called Hotline 211, requesting to revert to my old Plan 999 instead of the PLATINUM. First, is I did not get the Freebie offered and I will be paying a very high monthly fee. Second, yes, there are perks for PLATINUM Plan but mostly in Manila, I am here in Cebu. I cannot avail of it. Third, I realized that I cannot afford it.

My line was disconnected several times because of the huge unpaid dues, and immediately call the Hotline for this concern. Several calls were made, which sometimes last to more than an hour because of the long waiting tine.

In one of my discussions with the agent, she advised me to pay 3 months of my due amounting to 4,374 (999+459 Netflix) which I did. I was hoping that it will solve the issue, since I was advised that THEY WILL FILE A CASE , i don't know to which department.

Two weeks ago, I got a call from Globe asking me about the case, which I again explained and hoped that the issue will be finally resolved. I received a text message last August 9, that myGPLAN 2499 has been activated. I did not request for that. My request was to revert to my PLAN 999. llast August 28, I again received a text message that I have to pay 7,584.73 otherwise, my account so that PERMANENT DISCONNECTION will be avoided.

How come I am forced to a plan which I did not ask for?

I have been a loyal Globe subscriber since early 2000, and I hope you can give due consideration for this.

Good day,

Using Globe Online to renew my service, I ordered an iPhone 13 Pro Max but unintentionally entered an iPhone 13 only. My order was canceled through a Globe online transaction, but the incorrect unit was delivered anyhow. I informed the courier that I had cancelled the unit in time for the delivery. He replied that was fine and he will report to the store. The Globe representative handled the process and handed me the desired device after I manually renewed my plan at the Globe store to purchase an iPhone 13 Pro Max. The iPhone 13 was delivered a few days after I received my unit, but I informed him that I had cancelled the order and hadn't received the phone. I try to contact customer service, but it's an automated line, so I can't speak to somebody who can assist me.

Bkit ganito ginamit po Ng friend ko Yung name ko sa globe then nung lumipat po Yung ko friend ko Yung wifi sa lilipatan nyang apartment Sabi nio Hindi kaya Ng signal nyong Maka abot sa place na lilipatan nya then tinatawagan Namin Yung customer service nio ndi naman kayo sumasagot di Ako nka punta sa office nio dahil sa sobrang busy ko sa work ko tapos bigla pako na buntis ano ba Yan kayo na may kasalanan naging inconvenient na kmi sa service then after that Ako pa mag kakaroon Ng demand letter 🤔🤨

Account: [protected]

Name: Jesa Leyson

No internet since 4July2022 and was calling, and asking for help everyday. This is our source of income and we are overpaying already just for us not to be delayed yet technician always cancel the scheduled repair.

Our neighbor just had a new installation with them ya week ago, yet us, who are already their customer was neglected.

We have been complaining to Globe for over 30 days, we reported our issue (no internet) to Globe at Home, an appointment was scheduled the next the appointment was cancelled, reported our problem on Globe Messenger with no good results, we called the 211 for live help, they scheduled an appointment for the next day, unfortunately the appointment was cancelled, we called the 211 again, they mentioned that our service was in an unused cabinet, they again scheduled an appointment for a technician, the technician came to the house, and mentioned that they cannot do anything since it is in the hand of Manila, I wanted to cancel the subscription since I only had the service for one month, to cancel Globe wants over 10000 pesos for a service I don't receive. I paid for the installation over 2000 pesos and first month, now they sent me a bill for June, but I haven't had service since May 21 2022. I just want to cancel the subscription and get my I installation fee back. Globe cannot give me the service after one month of no service and over 10 technicians appointments, and multiple calls to 211 live, then it is time to move on.

why is it I always experience weak signal and off and on specially when I make video calls always breaking down I'm paying for 30 GB ad you only give me 18 very poor signal can you fix this problem I expecting your response

Was thrilled when high speed fiber came to my neighborhood as fiber provides steady lightening fast signal.

But that is in first world countries with honest companies.

Despite the claims that high speed fiber was installed and paying for plans that claimed 50 to 150mbs, this is not the case. Often there are huge lags and the signal slows to a crawl. This is how I know it is not a true fiber system because that would not happen with fiber. So it is a marketing lie that I am paying for "high speed" fiber. It is a slight improvement over copper lines but only sometimes. Other times it is just as slow and unreliable.

5/19/2022 7:11 PM

I lose my phone along with my sim card and i need to open my gmail account. but my gmail account need the 2 step varitification code using my TM number [protected] i need my temporary phone number

Before I leave the city I went to the globe store to inform that I will be going home to our province and I will transfer location. I ask if I will bring the modem and more. The customer representative nods. He also give me an appointment. I was waiting to the call back then but unfortunately no one calls. I feel sad cause my billing is getting higher and higher. One day one globe representative calls. She advices me to do something and I did. But nothing happens. I ask a globe representative here here in our city what to do and she just say to apply a new one. The customer services are not good.

I would like to complain about GCASH's service. I have been sending them an email almost everyday to follow up the status of my complaint against a Gcash Fraud user.

I have a complaint to Gcash customer service about a GCash user pretending to be my relative and scammed us with PHP5,000. Gcash notified me that their investigation would be completed within 72 hours but still no feedback.

The concern was raised on 4th May 2022

Good day! I have received a legal letter/email asking me to pay $10828.20. It started when I requested to relocate my plan back in Sept. 2020. I called them numerous times and their representatives provided me with incorrect information like, "Ma'am/Sir, Your plan will be relocated... then there's no follow up regarding my request then I called them again, they said that they can't process which is not consistent then more than 15 contacts I made, which via email, twitter, messenger, Fb, calls, no one fix the issue and my bill is continuously growing. I decided to contact you guys NTC to report them and you responded and Globe also responded, they said that they will close my account then a supervisor stated that HE will request to waive the disconnection FEE as HE knows how many times I made contact with my relocation request. Two years later they sent an email asking for PAYMENT which I don't see as my responsibility as I paid all my dues before I requested to relocate my plan and they assured me that they will take care of it. This is beyond customer care experience. Here's my GLOBE reference number for relocation wam276225534. This reference number is already an escalation ticket and the supervisor who made that is the one stated that they will waive my disconnection fee and stop the billing of my account.

the cignal of my wifi is very poor please check [protected].thank you

Just want to let you know Globe how your agents respond to your customers. I have been misinformed and ignored multiple times regarding my simple concern and yet this is how I will be treated by your agents? Hope you can take action regarding this kind of agents.

End of February, I experience an electricity interruption, after which Globe broadband modem would not restart. It only restarted the following day. I have been using it for more than 5 years so I thought I would ask a replacement I am willing to pay for.

First experience with the customer service was that I had to call everyday for a week, and everyday they were telling me I should expect a call from the service team (Las Pinas area). I never got a call, it was infuriating and finally the customer service representative explained they are having issues with their system preventing to issue service orders. Whatever, I stopped bothering.

As a pleasant surprise, i got a message from Globe with a service order number and a schedule 2 weeks down the road. I was surprised my request did not fall between 2 chairs, great.

Then the circus began, everyday I had a schedule, and everyday the schedule was postponed. It becomes borderline harassment when you receive half a dozen messages everyday for no particular purpose. This lasted for 2 weeks, and during those 2 weeks, with, I repeat, a schedule every single day, I only receive 2 calls from the technicians. They never came. They ended up saying they came by, there was a problem with the cabling in my area, job done! This is simply not true. And also this is completely unrelated to a modem replacement.

I called again today, I have a schedule tomorrow afternoon... We'll see.

I have already terminated this account as of December 2021. At the time of termination the Bill is Already #26 (meaning 26 months past the 24 months contract period). The termination was confirmed by "Mark" of the retention department with transaction Ref. No. CCU- [protected]. During said call Mark confirmed that I have no more outstanding obligation with Globe at the time of termination. I repeatedly confirmed it and you can replay the voice conversation. After that I contracted PLDT for my internet service. Since December I have been using PLDT and you can check thhe data usage is zero since that time.

I have been receiving bills even after the termination and this really annoys me. Please stop charging bills and rectify your records.

Please acknowledge this complaint.

HERNANDO BLACER

I've been trying to get in touch with you via FB Messenger, Twitter and even in your globe app. I tried calling you hundred times, but I can't get a consultant who can assist me. You always sent me notification that my issue is resolved and never call me to explain and fix my it.

If this will continue to happen, I'll make sure to post this online and ask help from Raffy Tulfo in Action. This is always happening on all the globe accounts that I have previously. I have two internet services on different address and I always pay on time and sometimes in advanced.

Billing Period:

01/18/2022 - 02/17/2022 = 929.75

02/18/2022 - 03/17/2022 = 1,516.96

Both Bill Due is on March 10, 2022.

How come I got 2 bills in one month with the same bill due? And take note, I was charged in advanced. It is only March 22, 2022. Why do I need to pay the bill for the billing cycle 02/18/2022 - 03/16/2022? This bill was supposed to be due on April 10, 2022. And now, I received another bill of 1,699 and the due is on April 7, 2022. Is it fun making money from your customers and yet you are not helping us?