Menu
For Business Write a review File a complaint
Globe Telecom Customer Service Phone, Email, Contacts

Globe Telecom
Reviews and Complaints

www.globe.com.ph

Learn how the rating is calculated

1.2 627 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Globe Telecom Complaints 627

ComplaintsBoard
J
12:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Globe Telecom fraud

Someone from the Globe office opened a phone line under my name in 2011 and was disconnected in 2013. There was a balance of Php7000 and they want me to pay before i can get my loyalty rewards. The billing address of the 3rd line is not even associated with me in any way and nowhere near my own address but was activated successfully. I also never received any billing notice for this line which is highly unusual as I received a billing notice for two other lines that are in my name. This just means someone from their company accessed my information and used it to create a 3rd line. I escalated this with them and will want to sue them for letting this happen.

Read full review of Globe Telecom and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
L
L
LeyJ
San Jose Del Monte, PH
Dec 19, 2022 2:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I applied for plan renewal through the Globe website last December 7, 2022, under Reference No. GLE-[protected]. I availed GPlan 1499 with device Samsung Galaxy Ultra s22 which, as indicated in the Globe website, comes with a freebies of Samsung Galaxy Tab and voucher worth up to 50% off in Samsung e-store. The Tab A8 was a major consideration in my decision to upgrade my plan from Plan 999 to GPlan 1499. Globe sent me an email the same day confirming that my order - Samsung Ultra S22 with freebies of Samsung Tab A8 and 50% voucher- is being processed. The Samsung Ultra S22 was delivered on Friday, December 9, 2022 but the freebies that should come with it - the Tab A8 and the voucher - were not delivered. I called 211 but I cannot talk to a customer service agent. The nearest Globe store advised me to resolve the issue online. I sent several messages to the Globe Messenger account to no avail. I was given the reference number [protected] for my complaint but since December 14, 2022, no agent has contacted me in spite of several inquiries as to the status of complaint. I need to talk to somebody from Globe to resolve the issue. Globe’s FB messenger is just a chatbot and is exasperating to deal with.

G
G
garry88
PH
Apr 14, 2015 2:19 am EDT

I have a reliable source on my neighbors that mr junrey siton is using a fake and fraudulent transactions on globe postpaid plan in globe telecom his aglobe account number is [protected] with a mobile number [protected], , , he is residing at near kabayuan 2 inayawan laray san roque talisay city cebu 6045, , , last yera he is involved in fraudulent airlines ticket,

ComplaintsBoard
L
7:20 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Globe Telecom postpaid activation

I am so disappointed on how Globe handles new customers. I applied for a postpaid plan and got the gadget and the sim on the same day which I thought was exceptional service. I was told to wait for 24 hours for my service to be activated. I was under the impression they would take care of everything and I just have to wait. I work for a telco based in NZ and I know how the processes are for activation/new connection. I'm just surprised their SLA is 24hrs while in NZ, we just say within 4 hrs. Anyway, no activation was made for 2 days. When I called their hotline, they told me my name was not showing up on their system. No record of my application or even a confirmation that I paid for the cashout for the phone and the 1 month advance for the plan. This is so frusrating.

Read full review of Globe Telecom
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
8:09 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Globe Telecom missing load

Hello, please check whats happening with my prepaid phone no. xxxxxxx. two times already that I loaded PHP150 this week. there were txt messages that i received informing me that they were credited already but when id register for Superunli150. it says i have no c load. The latest one happened just t PM. I couldnt even access balance inquiry for the same reason i dont have enough load. what is this, can someone steal a subscribers load?

Read full review of Globe Telecom and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
F
F
Fides Bravo
US
Aug 29, 2015 3:10 am EDT

I do agree with the complain. Please check why is this happening. It is very unfair to your subscribers.

M
M
mackhalid22
PH
Nov 12, 2014 6:20 pm EST

Hello, gusto ko lang mag complain tungkol sa nawawala Kong load..Hindi lang isang beses nababawasan ang load ko, maraming beses na..nakakadismaya..may corrupt na na sa gobyerno, may corruption din bang nag aga nap dito?

ComplaintsBoard
R
6:05 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Globe Telecom poor customer service

I contact globe customer service to change my internet service from 700mb to 1.5GB of data browsing per month. I was promised that it will take effect the next 30-day cycle. After a new cycle started my outgoing service was deactivated due to my unbilled charges that was already exceeded to my credit limit. It was exceeded because of my data services. I checked my data usage and I'm 100% sure that I haven't used up all my 1.5GB of data. So I contact globe again to asked why. They told me the process was cancelled because of the system(that means i am still on the 700MB plan) and I have to request again and it will start next month and then I asked what will happen for this current month and she said "ganun parin po, hindi na po namin ma change yun kasi ang system ang nag cancel". So thats it? I still have to pay the regular browsing charges wherein it's their systems fault and NOT mine and they sounded like it was my fault. They always leave a promise but wala namang nangyayari.

Read full review of Globe Telecom
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
9:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Globe Telecom poor internet service & customer service

And so, my suffering continuous in the hands of Globe's very bad Internet service. On and off. On and off. Like Christmas lights.

The last time I made a complaint was Friday, 12 Sept. 2014. I mentioned the name of the rep that I was complaining about but they still managed to ask me the name. No reading comprehension? Maybe they wanted the full name.

About an hour after I called 211, I got Internet service for about an hour or two only and it went dead again. Wasn't able to call 211 again as I need to go to sleep for my night shift work.

The following day, I called 211 again and was able to speak to Kai and got a ticket number. It was scheduled on Monday so I asked if it can be done the same day as I haven't had a decent Internet service for 2 weeks now, and it's a weekend. He said he'll put in a note but... he reassured me that it will be fixed on or before Monday. So, back to where we were.

Meanwhile, I kept on getting messages from Globe for the previous complaint, last of which was Sunday morning, assuring me that they working on it, apologizes, and never heard from them until I sent another message on Monday, around 12 noon.

I waited and waited, and no technician came or even called. I sent another message ASKING their tech guys not to call or show up as my waiting time for the day is over. It's my sleeping time and will be busy preparing for work when I wake up.

Yesterday, a certain Joy called me and asked if the service is back. I said yes, but for sure, it will be out again in a few hours. She asked if she could close the trouble ticket. I said no because the issue is intermittent and asked if we could keep it open for another 2 or 3 days. She agreed. Later, the service is out again.

Then their tech guy called me a couple of times around 7PM, the time where I'm busy preparing for work! Since I had a few minutes to spare, I called 211 only to find out that THE TROUBLE TICKET WAS CLOSED BECAUSE NOBODY WAS ANSWERING THE TECH GUY'S CALL!

Read full review of Globe Telecom
Hide full review
ComplaintsBoard
Y
11:21 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Globe Telecom impossible charges

I got to read my latest billing statement this July 2013 and found that I have 2, 205+ mins of web/internet charges amounting to 600+ pesos. I did not use my mobile internet as the phone is used for calling and texting. I complained the same issue last month and had the data mobile closed through Globe hotline. They had my previous bill adjusted and this time, they claimed that the internet charges were valid. How can I have internet. Hanged if I already had it closed? Why are they not adjusting my bill now? Damn Globe! They want our money with their very poor service! Now, my Globe operator (Shane) kept me on hold for more than 40 minutes and I already told her that I would like to speak to their supervisor because she could not resolve my issue... She is a neophyte.

Read full review of Globe Telecom
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
12:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Globe Telecom my problem with globe is too many to mention

Globe,

What the hell is wrong with your system. I used your share-a-load service (6/26/14 10:08pm) to transfer load from my mobile number [protected] to my tattoo wifi 3G number [protected]. I transferred 55php, I received an sms notif that the transaction was successful (trans id: [protected]), load was deducted from my mobile number, but then, my tattoo wifi number did not receive any. I tried sending one peso (10:29pm) in the same number and voila, one peso received. I am 100% sure that I sent the 55php in the correct number. I am not stupid. I tried texting your customer service thing trice, but guess what? All agents are busy. I guess a lot of complaints are coming in huh? This country is already invaded by corrupt politicians and Jesus Christ, even private companies like yourselves are no good. Please have mercy in this dying country and improve your services. We are paying for it for crying out loud. One day, people like me will get tired of your crap and switch to another telecom so that you would realize how important it is to be a reliable network who values their subscribers, be it post paid or prepaid. Sorry, not sorry.

One of your many (i am sure of that) pissed off customer, Ma. Michelle L. Umali, globe prepaid subscriber for, like, a long long time but still isn't seeing improvement in your company's services.

Read full review of Globe Telecom
View 0 more photos
Hide full review
ComplaintsBoard
S
9:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Globe Telecom staff complaint

Today, a Globe manager failed to call me. I have another (staff) complaint because a supervisor hang up on me the other day.
Why is this recurring? Aren't they trained to handle calls properly? Can they atleast show that they're professionals too?

It started few days ago when I received my bill. I called their call center questioning why they charged me an additional 400+ pesos. They told me that it's because I downgraded my plan. I told them that i am no longer in contract, therefore, no additional fees should apply. Their staff insisted that prior to downgrade, their call center staff advised me over the phone about this fee. I told them that when i downgraded the plan, the staff did not tell me about add'l charges. I then asked them to pull up the recordings and check who's telling the truth but they won't do it...

Can't continue this anymore, Globe has always been a pain in the ###. They don't know customer service. Most of their staffs are very incompetent, unreliable, and dishonest. I not sure whether this letter be make a difference or not. I have had issues with Globe and they just keep on ignoring it.

NTC guys, can you please help me on this one? Are there any government agencies that can help customer like me? Please don't disregard this letter. I sent you emails before but you didn't reply.

Thanks and God bless
From a Furious Customer

Read full review of Globe Telecom
Hide full review
ComplaintsBoard
E
7:03 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Globe Telecom unprofessional staff; poor specialist

A new Globe store specialist, Jurito T. Jastia Jr. in SM North Edsa Annex has been rendering poor service to the irate of customers. He addresses the customers with disrespect as if he owns the company. He is not fit to do his job in a professional manner and apparently does not know anything of what he's doing. He is not able to function well under pressure and argues with customers if he is not able to provide them with good explanation.

Read full review of Globe Telecom and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
JerryStr
Kissimmee, US
Sep 05, 2014 7:35 am EDT

We just received a notice that because we use a Magicjack with our internet
service, Globe wants is to pay P10, 000! Only in the Philippines would someone come up with such an idea! The problem with Philippine telecom companies, is that they are heavily invested and owed by politicians who maximize their profits be passing regulations that stop technical advances. The people like to have a monopoly, not competition.

ComplaintsBoard
R
11:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Globe Telecom violation public rights

Globe Telecom is a phone communication set up to for inmates to make collect calls from prison to family, friends, etc.. This Globe phone company intentionally block all other phone systems, such as Century Link, Quest, Camcast, to only accept collect phone call from prisoners threw Globe Telecom. The Public or customers the have the own phone or collect call threw there phone company are being violated by being block or force to pay Globe Telecom funds to recieved call from there family members or prisoners; when the Customer or Public person has allready pay for or allow to recieve collect threw there own phone company (which a public phone system> My ph. no. is [protected]. I am century link customer and have collect phone call on my landline. Globe telecom block my Century link line and want me to pay double for collect calls threw there system. This is violation of the Public rights to communication and right not help to contract without agreement to contract. This company has violation numerous laws by invading rights of consumer and customers of Century link ; inviolation of Laws setfore by United States Of American.

Read full review of Globe Telecom
Hide full review
ComplaintsBoard
E
1:32 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Globe Telecom approval of broadband to fraud person

Sept. 22, 2013 when I decided to apply for an additional post paid plan at Globe Robinson's Place Manila. Mr. Espedido assisted me in my new application and asked an I.D. that will prove my identity but the said application was denied after assessment of my profile due to the broadband which is under my name with P8, 848.97 amount of credit of but already terminated. It is very clear to my knowledge that somebody used my identity. That information puzzled me because how did the staff of Globe approved the broadband application, knowingly that in their records it wasn't me because the information of that fraud person and me didn't matched. As soon as I found out that someone uses my name I submitted the other day an affidavit of denial but due to negligence Mr. Espedido lost it. I also submitted other pertinent documents like Xerox copy of NSO Marriage contract, letter of protest, DepEd ID. I believe that my identity was used by the insider because the license I.D. I submitted in my first application was used or it was a clear manifestation of an inside job. The status SINGLE, ADDRESS, and MOTHER MAIDEN NAME and SIGNATURE of this fraud person do not matched with my legal documents and the 3 affix signature under my license was not my signature because the letter "v" and "z" in my surname was too different from him.

Read full review of Globe Telecom and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
Z
Z
-=zZz=-
PH
Aug 06, 2014 8:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am also a victim of this kind of fraud... I applied for a postpaid plan with Globe Telecom just the other day and they called me today and said that they can't push through with my application because I have an outstanding balance with them. When they tried to verify my mothers maiden name they found out that it was different from what is on record. The thing about this is that, never in my lifetime did I get a postpaid plan, this should have been the first time. I think I would agree with the person who post this that this is an inside job either that or it's a total negligence with the approving body of this telecom company.

I will be processing an Affidavit of Denial to correct this error. This is frustrating and very alarming.

ComplaintsBoard
G
10:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Globe Telecom customer service & billing system

We've been subscribing to some of Globe's postpaid plans. I say 'we' because my tita is the one applying and gives us the gadget so we're the ones paying the bills out of our allowances. One time I asked her about how the advance payment is being consumed. She told me she doesn't know because everytime she asks them she gets confused, which btw I think is a tactic they do so u'll feel like an idiot and just go on and pretend u understood.

Now I got my second postpaid plan. About 15 or 16 days after it got activated, I tried checking on my outstanding balance thru *143# in thoughts there would be nothing yet. To my surprise, it said I have 451 balance due on March 2 and my cut off date is every 9th of the month. I was like 9? Why 9 when my account got activated on the 27th? So I contacted them. I wanted them to change my cut off date because I was under the impression that my first bill will be counted 30 days from the date it got activated. But they said it can be done but it will only take effect after 30 days. I said that is unacceptable. So the bill was a pro rate charge for what I have consumed from Jan27-Feb9 oh my gosh! When I asked the agent Edmond about their basis in determining the cut off date, HE PREMATURELY TERMINATED THE CHAT AND SENT ME HIS CLOSING SPIEL.

So I contacted them again. Another stupid thing they do is to ask about a chat ticket number if you have one. I thought that was for ease of checking on the previous chat so u dont have to tell them the issue again from scratch. WhenI did provide for my chat ticket number with Edmond, the previous agent, Olivia, the subsequent agent said she cannot check on it. The EFF! Whatta waste! Same thing, she didnt resolve the issue. She wasnt replying for a few minutes and then the system suddenly said I am being transferred to a BBR agent?! What the F is a BBR agent?! Eventually, no BBR agent available said the system. DON'T THEY KNOW THAT BEFORE A CUSTOMER IS TO BE TRANSFERRED, HE HAS TO BE INFORMED ABOUT IT AND THE REASON WHY SUCH ACTIS NEEDED?! HAVE THEY BEEN TRAINED?!

Wouldn't you feel infuriated when this happens to you?

I was tweeting about this the same time I was talking to their agents. Guess what? 4 agents assisted me and no one of them has been helpful. One agent provided me my bill's breakdown according to them.

Hero of Globe: "Here's the details of your 1st bill: total amount due is 451.15. (breakdown): prorated MSF from Jan27 - Feb9 amounting 402.82 w/o VAT -and advance MSF 999 from Feb10 - Mar9 amounting 891.96 w/o VAT. *plus VAT 155.37 = 1, 450.15 less advance payment 999 = 451.15"

That just got me confused. I tried computing it myself. If you would check on every figure he provided, you will see that the allegedly 155.37 VAT cannot be a 12% VAT to any of em. Did you notice how they even included the advance payment? That is bullcrap. The 451.15 is actually 402.82 (charge for what I have consumed from 1/27-2/9) plus 48.33 (actual 12% VAT). This should have been the equation given to me. But why did they do that? Was it for me to think that my advance payment has really been consumed? LOL. I aint fool. I may not be good in Math but this one's pretty basic. And 891.96 MSF? What happened to 999? Smh.

Nonetheless, I still don't agree to this. I'm still pushing that my first bill should cover Jan 27 until February 26. That is not a big amount if I'm going to tolerate this, they'll just continue doing it. Does anyone of you know if there is any Philippine version of Better Business Bureau (BBB) here in the Philippines? I wish to file a complaint.

Read full review of Globe Telecom and 3 comments
Hide full review
3 comments
Add a comment
A
A
Arnel Semillano
US
Dec 27, 2019 11:03 am EST

Im arnel ...good evening im an agent of a bbsp company ...i want to ask the breakdown of cut off in payment and prorated ..cause most of my subscriber told me why they have a bill while they are activated in november 27 but they have bill on dec 9 ...can you give me a breakdown on how im going to discuss it my subscriber? Tnx

P
P
Purple W
US
Nov 17, 2016 8:25 pm EST

indeed! it happened to me, just this month... I end up paying kasi there is no point arguing. wala din ako mapapala. gahaman talaga ang GLOBE TELECOM na yan, ang bagal pa nmn ng Connection nila. sakto na nga yung binabayad natin or should I say, sobra sobra na nga yung binabayad natin, basura pa rin ang internet connection nila, usad pagong pa rin. Nakakainis lng talaga isipin. Hay Naku!

J
J
Jazxylinn
PH
Jan 26, 2015 9:00 am EST

it also happen to me...i ask there agents not only once but thrice about skype chat...there agent reply back saying its a simple chat like i used in yahoo chat..then 2 months i didn't receive my bill. when i receive my bill i got 18 000 pesos of bill. TO MY SURPRICE I DIDNT SEE ANY CHARGE ABOUT CHAT INSTEAD IT CHARGE ME INTERNATIONAL TEXT. I try to call and complaint to there service agent for 2 months. i even consult there service center and they cant provide solution. They insist that i should pay this amount which there mistake.

ComplaintsBoard
J
2:09 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Globe Telecom postpaid line application

I already cancelled my plan with You (GLOBE). false promises made by your sales rep. abt freebies for sending of requirements within the day and QUICK approval of line application. I went through the trouble of getting those requirements done ASAP so I can have my line within the week before my clients leave the country. now youve really impacted on my business!

You even got my office number wrong when I repeated it twice. Called my office at my preferred time to call (personally me) and then called me when im asleep. who the hell calls office at 7am/8am! your agents dont wanna escalate me to a manager! ive called several time and no progress yet whatsoever! the hell with your customer service! stop calling me to bug me with sorry and the line is still in process when it is not! delete my data on your systems!

Read full review of Globe Telecom
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
12:40 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Globe Telecom very slow connection

When I use my prepaid tattoo stick, the connection is very slow or none at all. The signal is good but download speed is 0.00. But when I subscribe to globe's supersurf50 service, the speed suddenly climbs up to as much as 9 mbps. I feel globe is trying to force us prepaid users to continuously subscribe to their supersurf service which is against our will.

Read full review of Globe Telecom
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
11:59 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Globe Telecom repair of defective unit

I returned my defective Iphone5 I got from Globe last August 23, 2013. Today is October 29 and I have not even once received any feedback whatsoever from them. I returned my phone in the business center in GT Tower in Mandaluyong and now they have moved to Taguig. I called up the hotline to follow-up my concern and it was escalated numerous times since according to the CSR that the tech support has not yet provided any feedback onmy def phone. Again, I called up earlier and the CSR told me that I need to contact the branch/business center in Taguig to know the status of my defective phone. Now, I tried looking for the contact number of the said Taguig Bus center and i could not find any (CSR does not even know the contact numbers of their business centers). I called up one branch to ask the contact numbers and they told me that Taguig does not have a landline. They adviced me that I need to go there just so I can follow-up my defective phone. Seriously? I have to go all the way to Taguig just so they can tell me that my phone is still not repaired?

Read full review of Globe Telecom and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
N
N
Nhelcoy
PH
Mar 23, 2015 6:18 am EDT

Stupid slow Internet connect
They will txt you we notice you using
High data ! So what I would use now .I though you always
Satisfy the customer but now I'm wrong place do some action about
My concern ..

-costumer

D
D
DOROTHEA RAYMUNDO
PH
May 18, 2015 10:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i AM DOROTHEA RAYMUNDO, MY ACER CP WAS DELIVERED DEFECTIVE, GLOBE TXTED ME THAT I WILL PREPARE MY ITEM FOR REPLACEMENT, HOWEVER IT IS ALREADY 2 MONTHS, UNTIL NOW, I COULD NOT USED THE PHONE, PLEASE INFORM ME IF I COULD WAIT THE REPLACEMENT OR NONE AT ALL.

L
L
LEE03
PH
Jan 13, 2014 7:41 pm EST

I have a friend who had experience the same thing. The only difference is that her Iphone 5 was returned back to her after 3 months of waiting but still defective.. What a poor customer service! "NUMA-NAPOLES" Ang Globe Telecom, I've experience the same situation way back 2010 and I'm not gonna come back to them! seriously they're filty customer service is very awful!

ComplaintsBoard
A
9:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Globe Telecom prepaid pocket wifi

Regarding po s binili kong prepaid pocket wifi last MAY 2013 sa halagang P2, 899.00. Halos wala pa pong 2 wks. kong nagagamit ang nasabing item eh nasira na po ito ( ayaw mong mag connect ng wifi s anumang gadgets).Hindi ko po ito agad naibalik kc may trabaho ako kaya nung JUNE 27 2013 dinala ko po s Sm lipa ang prepaid pocket wifi pra patingnan s mismong binilhan ko nito s GLOBE TELECOM SM LIPA at dahil 1 wk. lang po ang warranty hindi po ito napalitan ng bagong unit. At dahil alam ko po na hindi ko naibalik sa tamang warranty date kelangan ko po sumunod sa policy ng GLOBE.. As per Mr. ROX LAURENTE IVAO (CSA) maghintay daw po ako ng mga 1 month or tawag sa binigay kong contact #. NAghintay po ako ng tawag hanggang 3 months pero wala po akong ntatanggap na tawag kaya sinadya ko na po s SM LIPA GLOBE at ang sabi nung isang teller ay hindi pa raw po gawa" UNDER REPAIR" pa ng customer service ang sabi sakin after 2 hrs. akong naghintay tawagin ang # ko yun lang ang nakuha kong sagot sa teller. NAgbalik ulit po ako ng Oct.3, 10 and 16 at lahat po yun ang sagot sakin ng teller ay UNDER REPAIR pa rin. BAka naman po pwede nyong aksyunan ang complain ko na eto kc ako po ako 1 wk. lang nadelayed na hindi naibalik ang item pumayag na for repair dahila alm ko po na may mali ako at wala pa 1 month ko napakinabangan or nagamit ang item sa halagang 2, 899 pa nung binili ko pero ngayon po ang prepaid pocket wifi na lang ay naghahalagang 1, 900 na lang bumaba na po ang nasabi nyong produkto pero yung sakin na binili ko pa ng mas mahal eh hindi man lang mabigyan ng aksyon at higit sa lahat mas matagal pa sa repair ang unit ko fr. JUNE to present kesa sa nagamit ko lang na halos 2 wks. lang Bilang consumer ng inyong network di ba nakakahiya naman po para sa customer na gaya ko ang ganitong sitwasyon? Ganun na lang ba kayo kaluwag para tanggapin na lamang lagi ang sagot sa inyo ng supplier nyo na ganun lang kahit bumilang na ng buwan ? Sinisira nila ang good service ng GLOBE TELECOM..Sana magawan ng aksyon ang reklamo ko na eto ...IMEI NO. [protected] ( CLAIM SLIP)

Read full review of Globe Telecom
Update by ailene biscocho
Nov 07, 2013 9:52 pm EST

Pls.pay attention to my problem on the pocket wifi

Hide full review
ComplaintsBoard
J
5:02 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Globe Telecom poor service

I applied for a postpaid plan from them (SM Megamall Branch) on June 18, 2013. Sadly, it took them a while to polish everything and got a phone call from them on July 5, 2013 saying that my application was already approved and they would let the said branch call me once my purchase is available for pick up. They couldn't give a turn around time which is imperative on setting a customer's expectation. Made several phone calls for follow up and they kept promising to give me a call w/in the day and I was too stupid to think that they would do that. "Sobrang Paasa". I am someone who is going make business w/ them but it appears that they are not that eager to have a new one. But I want to thank them for making me realize this early that I won't get a satisfactory service I need. By the time they call me, I would gladly cancel the application.

Read full review of Globe Telecom and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
E
E
ewan ko
US
Mar 26, 2015 7:17 am EDT

yawa ni nga globe.
importnte kaau ang mga msg ug call saamu a samot na saamung mga pamilya nga layu saamu a. pero tngud sainyung way pulos nga sgnal dri. dli me ma contact. ug txtsan me dlyd kaau ug twagn dli me ma contact. unsa nman ni? wa koy labot ug dli mo ksabot ug bisaya!. inyuha nanang problema!. yawa mo .. htage pud mig saktong sgnal dri. dili lang cgeg pa dako ug itlog . animal! tarung2 mig bayad dri. nya mag ing ana mo?! ma datu ko pohon. paliton ra kunag ipa ssira. animax mo nga globe!. bwesit. mga matay unta mo uie!

ComplaintsBoard
R
6:28 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Globe Telecom revealing of personal information

an employee revealed personal information of a certain client to her friend. as far as i am concerned, i know that an employee is not allowed to give any personal information of a client for that matter because it is confidential. what is the legal action regarding an employee who reveals some personal and basic information to someone especially if these information were used against the person?

Read full review of Globe Telecom
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
1:29 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Globe Telecom rude cs supervisor

here is the AWFUL story:

I made a call regarding GCASH customer service (no option to talk to live agent), but repeatedly I was given incorrect instruction by the agents so I lost my patience and I requested for a supervisor.

I can't remember her name Daphne or Steph, I vented out and told my story, she gave the same instructions which were all tried to no avail, then suddenly she sigh-ed and when I asked her what's that for, she replied ''nothing...'' (in a timid/sleepy tone). Wow, that's very professional. I asked for higher manager due to her attitude and put me on hold for more than 30mins, then the line was ended (dunno if she released it or the connection did.)

I raised this to their complaints desk, none attempted to resolve

Read full review of Globe Telecom
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
8:47 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Globe Telecom delayed delivery of handset - application for recontracting

I applied for recontracting thru Globe Hotline 211 after mu 2-year contract for Globe SuperUnli 599 has already expired. Expiration was Feb 15, 2013. I started applying since Feb 17, but since the handset I am looking for is not yet available, I waited and waited until I got tired of waiting for almost 2months. I chose a different cellphone that was available when I called last April 2. My application was processed that time. The agent advised me that processing time for areas outside metro manila is 5-7 working days. Supposedly, the handset was delivered last April 12. But until now, the handset is not yet delivered. Eight (8) WORKING DAYS had passed. I am calling tye hotline almost everyday, and sometimes even multiple transactions per day and still my request seems to be sleeping over someone else's table. Many false information had been given to me regarding the schedule of delivery. Many supervisors even promised "special delivery" and still I am waiting. Some agents promised to waive my bill if at their stated date of delivery, the phone won't be delivered. three said the request was approved but still, only one processed the request. I think the Globe call center team are only naking fun of my application. I am serious regarding thuis matter. I would like to request for their termination!

Read full review of Globe Telecom
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Globe Telecom Reviews 0

Looks like Globe Telecom has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Globe Telecom, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Globe Telecom

Screenshot Globe Telecom
Globe Telecom is a major provider of telecommunications services in the Philippines. It offers mobile, broadband, and landline services, as well as digital solutions for businesses. Customers can choose from various prepaid and postpaid plans, and access a range of mobile applications and content.
How to file a complaint about Globe Telecom?

Here is a comprehensive guide on how to file a complaint against Globe Telecom on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Globe Telecom in the 'Complaint Title' section. Be concise but descriptive.

4. Detailing the experience:
- Provide detailed information about your experience with Globe Telecom. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents that can strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay engaged with the process.

Follow these steps carefully to effectively file a complaint against Globe Telecom on ComplaintsBoard.com.

Overview of Globe Telecom complaint handling

Globe Telecom reviews first appeared on Complaints Board on May 10, 2010. The latest review Plan renewal was posted on Oct 2, 2024. The latest complaint Load was resolved on Mar 08, 2022. Globe Telecom has an average consumer rating of 1 stars from 627 reviews. Globe Telecom has resolved 35 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.1
621 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Globe Telecom Contacts

  2. Globe Telecom phone numbers
    +63 277 301 000
    +63 277 301 000
    Click up if you have successfully reached Globe Telecom by calling +63 277 301 000 phone number 28 28 users reported that they have successfully reached Globe Telecom by calling +63 277 301 000 phone number Click down if you have unsuccessfully reached Globe Telecom by calling +63 277 301 000 phone number 105 105 users reported that they have UNsuccessfully reached Globe Telecom by calling +63 277 301 000 phone number
    Customer Care
    211
    211
    Click up if you have successfully reached Globe Telecom by calling 211 phone number 0 0 users reported that they have successfully reached Globe Telecom by calling 211 phone number Click down if you have unsuccessfully reached Globe Telecom by calling 211 phone number 0 0 users reported that they have UNsuccessfully reached Globe Telecom by calling 211 phone number
    Dial using your Globe mobile
    808
    808
    Click up if you have successfully reached Globe Telecom by calling 808 phone number 0 0 users reported that they have successfully reached Globe Telecom by calling 808 phone number Click down if you have unsuccessfully reached Globe Telecom by calling 808 phone number 0 0 users reported that they have UNsuccessfully reached Globe Telecom by calling 808 phone number
    Dial using TM
    +63 2 8403 3433
    +63 2 8403 3433
    Click up if you have successfully reached Globe Telecom by calling +63 2 8403 3433 phone number 0 0 users reported that they have successfully reached Globe Telecom by calling +63 2 8403 3433 phone number Click down if you have unsuccessfully reached Globe Telecom by calling +63 2 8403 3433 phone number 0 0 users reported that they have UNsuccessfully reached Globe Telecom by calling +63 2 8403 3433 phone number
    Stock Transfer Service, Inc. (STSI)
    +63 2 5307 5037
    +63 2 5307 5037
    Click up if you have successfully reached Globe Telecom by calling +63 2 5307 5037 phone number 0 0 users reported that they have successfully reached Globe Telecom by calling +63 2 5307 5037 phone number Click down if you have unsuccessfully reached Globe Telecom by calling +63 2 5307 5037 phone number 0 0 users reported that they have UNsuccessfully reached Globe Telecom by calling +63 2 5307 5037 phone number
    Stock Transfer Service, Inc. (STSI)
    +63 2 7797 4307
    +63 2 7797 4307
    Click up if you have successfully reached Globe Telecom by calling +63 2 7797 4307 phone number 0 0 users reported that they have successfully reached Globe Telecom by calling +63 2 7797 4307 phone number Click down if you have unsuccessfully reached Globe Telecom by calling +63 2 7797 4307 phone number 0 0 users reported that they have UNsuccessfully reached Globe Telecom by calling +63 2 7797 4307 phone number
    Investor Relations
    +63 910 289 6581
    +63 910 289 6581
    Click up if you have successfully reached Globe Telecom by calling +63 910 289 6581 phone number 0 0 users reported that they have successfully reached Globe Telecom by calling +63 910 289 6581 phone number Click down if you have unsuccessfully reached Globe Telecom by calling +63 910 289 6581 phone number 0 0 users reported that they have UNsuccessfully reached Globe Telecom by calling +63 910 289 6581 phone number
    More phone numbers
  3. Globe Telecom emails
  4. Globe Telecom address
    The Globe Tower, 32nd Street Corner 7th Avenue, Bonifacio Global City, Taguig, 1634, Philippines
  5. Globe Telecom social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 27, 2024
Globe Telecom Category
Globe Telecom is ranked 17 among 346 companies in the Telecommunications category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.