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Georgia Power Customer Care Service

Georgia Power

241 Ralph McGill Blvd NE 10th fl Bin 10105
United States - 30308-3374

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Georgia Power Complaints & Reviews

Georgia Power / Manager

Reviewer26418 on 2016-02-09
I called Georgia Power to waive a deposit of $150 from my bill as I was hit with other emergencies and was unable to pay my bill on time. The manager explained that discrepancies were because of past due amounts, although they were paid by due date. I explained to her I did not see thi...

Georgia Power / Fraudulent Collection Removal

Reviewer36427 on 2016-02-01
Hello, thank god I am no longer in an area GP is serving. With the help of the BBB I was promised that an fraudulent account collection would be removed from my credit. Now it is on my credit twice. Not sure anymore if they don't do it even on purpose to get back on me. I called...

Georgia Power / Overcharging utilities account

Reviewer47863 on 2015-10-05
Dear Sir/Madam: We are extremely unhappy with the extremely expensive monthly billing that Georgia Power is allowed to charge our account monthly! Since Georgia Power operates a monopolized corporation (which we thought was illegal in America), this company doesn't have anyone to...

Georgia Power - Georgia, Conyers / Made me pay on my ex's account.

vfjohnson2190 on 2015-09-15
July 2015 I went to get my power turned on at a new address. I was told that I had to pay a past due bill and $315 for a deposit. I paid $408 and the next day my power was on. When my first bill came (it was a week and a half late) i noticed that i was charged the deposit and the past due...

Georgia Power / Misleading customers

Renee Leininger on 2015-09-09
I have been a Georgia Power Customer for years.. I habve a two story home that is hard to cool in the summers without having a large electric bill. So about 7 yrs. ago I wnet on the flat bill plan.. Each year the pricerises.. So I received a letter in July that it was renewal time and that...

Georgia Power / Price Gouging from 2 bdrm to 1 bdrm higher bill

Reviewer15487 on 2015-09-03
I moved to a one bedroom apt from a two bedroom apt in same neighborhood and my first bill was over $500. I have not even lived here three months and I now have a bill of $935.00. I was told that in July 2014 satelite meters were installed and wonder if I am paying for the satelite or my...

Georgia Power / terrible service

chrisdrew2002 on 2015-04-16
They are constantly adding "fees" to our balance. I paid a $300 deposit to get service to begin with, I have good credit and I'm a veteran. I found out today they are adding another $35 deposit because its late!!! My power has never been cut off so why keep charging me??? My bill run...

Georgia Power / Service

Tymm on 2015-02-17
When the power goes off because of storms and we call for an estimated time of when the power will be back on, we always get the same message. That they are evaluating the situation and to call back later for an update on the estimated time. This went on for 7.5 hours until all of a sudden...

Georgia Power - Georgia, Sumner / Abuse of Poor/Disabled Disconnected with Oxygen Machine

exterran on 2012-11-28
A friend of mine takes care of his grandmother in Sumner, Georgia. His grandmother has a need for a 24/7 supply of oxygen provided by her electrically-powered oxygen machine. About a month ago, he called me frantic because Georgia Power would not do anything to assist them and demanded...

Georgia Power - Georgia / property damage

rippedoffingeorgia on 2012-09-13
My neighbor had a problem with their electricity, seems trees got planted over their electrical lines and caused them to get broken under ground, so they came out, blocked off my driveway. put a backhoe on my driveway, BROKE MY DRIVEWAY, tore up MY lawn, ripped out MY cable, costing me 2...

Georgia Power Company - Georgia / refusal of service

missyslove on 2012-06-21
My poor mother has been without any power for over a month now because they are holding her responsible for paying an outstanding bill that isn't even her account. And when my son moved in with her and leased the house in HIS name they refused him service as well using the "benefit of...

Georgia Power / Fees for a &returned check& that wasn't sent for payment

tuffbud on 2012-04-12
I used an access check drawn on my Capital One credit card to pay my power bill on April 5th 2012. The bill was due April 12th. On April 12th, I received two notices, both dated April 10, from Georgia Power. One related that the check had been returned unpaid and that my account was past...

Georgia Power - Georgia, Carrollton / Outrageous Deposits and Limited time to Pay

destiny_healey on 2012-02-20
I have had several problems with Georgia Power. First and foremost is the fact that I monthly receive a bill a week or less before it is due. Because of that, I have an additional problem. I have been late paying my bill several times because they are expensive and have unpredictable bill...

Georgia Power / Penalizing the Poor

crix38 on 2011-12-25
My husband has been out of a regular job for over 2 yrs. We are late on "all" our bills. Ga Power has tacked on and extra $150 to our bill every year because we have a history of late payments! Why penalize the poor because they can't find a job? Charge them more! Make them pay more!...

Georgia Power / Adding deposit

Reggie daughter on 2011-10-30
Georgia power adds $125 + because of being late a few times...my family was so happy that we had given them enough and would see a bill that we could afford . But then Georgia power adds another deposit for being late ... How is this suppose to help me out the hole its getting more...

Georgia Power - Georgia, Atlanta / Extremely High Bill

I called Georgia Power regarding my July bill. My bill was more in July than June and I was out of town 8 days during the month of July. No one was in the home, all of the lights, electronics, etc. were off as well as the AC. I asked for someone to come out and read the meter to confirm it...

Georgia Power / Late charge from automatic bank draft

Minue on 2011-08-18
I had set up a automatic bank draft for more than five years for my service charge. Never had i any problems with the company, until this month. Georgia power had sent me a letter stating that they were charging me 30$ late charge without any warning or alert. I had personally contacted...

Georgia Power - Georgia, Duluth / Extermely High Bills!!

hadensville2002 on 2011-08-04
Our bill FOUR TIMES what it was in April. This is outrageous!! Our bill in April was $165, the bill we just received in August is $638!! This is ridiculous!! Our bills have gone up each month an average of $118 each month. We keep our thermostat locked on a set temp of 75 and only run it a...

Georgia Power Company / Power - Georgia / Cash only

littlemonkey2 on 2011-08-03
We have been Georgia Power customers for over 11 years. Not once has our service been interrupted. They draft from our checking account at the end of each month. My husband is paid once a month. When things began to get a little slow for us, we contacted Georgia Power to ask about having...

Georgia Power - Georgia, Springfield / electricity bill

Laurie Coombe on 2011-07-23
My power bill has increased tremendously. According to the bill, I have used 1000 more kw this same time than last year. This seems very unlikely. I have spray foam insulation throughout my house, my thermostat is set at 75, my filters are cleaned regularly and we rarely use the oven in...

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