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Florida Power & Light [FPL] Customer Care Service

Florida Power & Light Co.

P.O. Box 029100
United States - 33012

Customer Support Phone Numbers

+1 305 552 2950 22 9
+1 305 552 3792 1 0

Florida Power & Light [FPL] Complaints & Reviews

Florida Power And Light (Fpl) / Negligence on billing and applying payments correctly

Rg Walker on Dec 27, 2016
Account #02395-88288 I am a retired accountant on SS. Deposit agreement $100 up front $58 due 12/18 and $58 due 1/18/17 Paid $100 Paid 1st months bill plus service charge of $74.68 On 12/17, I paid 59.47 when I should have paid only 58.00 the 59.47 was due on the 27th. I checked the web site...

Fpl (Florida Power & Light) / Customer service / billing

badgirl on Nov 21, 2016
poor customer service took 3 calls to get a rep. no resolve of issue. the web sight is impossible to navigate. i talked to a fpl tech could not figure it out. 2 twice since i changed billing information, almost got a late payment. one because they wanted to put 58 cents owe on next month bill...

Fpl (Florida Power & Light) / Malicious intent / November, 17 2016

Ruqaiyah Sheffield on Nov 17, 2016
I called into FPL and spoke with a rep regarding a payment extension on my business account. After the rep took my information and reviewed the account she determined that I was not eligible to receive an extension. She offered to lower my payment due by $50, which would be taken from my...

Florida Power And Light (Fpl) / Bill from 8 years ago

queenrose on Sep 7, 2016
I received a bill from FPL from 8 years ago for $800. I called to dispute the charges no one would talk to me. very time I called, they send me an email. They have been harassing me to pay now or disconnect. $800. This is while I am paying them their monthly payment of $130. I need to get...

FPL / Utility costs

ELH__ on Jun 3, 2016
FPL is running a TV advertisement promoting the idea FPL is doing everything possible to keep their customer's utility bills low while newscasts say FPL has all intentions to raise costs to their customers over the next four years. I believe that is quintessentially the definition of false advertising.

Florida Power " Light / Their Contractor Asplundh Tree Ruined my 65 ft tall Palms

Florida Surgical on May 24, 2016
May 24th 2016 the tree service came to trim trees and told me they were going to trim the 2 palms out front wich they have been doing for years and today they left 1 palm fron on each tree(so sad) they were pretty just 3 hours ago I took pictures before they started and after. They are...

FPL (Florida Power " Light) / Payment method

upright1 on May 4, 2016
FPL doesn't have a provision that would allow me to use Auto Pay by credit card. All the other companies I deal with on a monthly basis provide this service. Having auto payments come out of my checking account is not feasible since my balance varies from month to month. I am able to...

FPL / Online payment

M999M on Apr 26, 2016
After moving to Florida in September - I added my bank account to online FPL. I wanted to switch to another valid account that had funds on it later and every time I tried this, the payment was rejected due to "bank not found". After 6 months of this I got a letter from FPL stating that...

FPL (Florida Power & Light) / Newly installed light pole (IR)

Tirrenia on Apr 14, 2016
Today, your workers finished installing an IR pole which is on my property and facing my residence. First of all, I resent not being notified that this was being done on my property. Second of all, I am appalled at the monstrosity that has been erected facing my home! I was told that thi...

FPL (Florida Power & Light) / Energy Services

Argeo Dominguez on Mar 17, 2016
That is shameful greed showing the FPL executives, again trying to increase electricity tariffs, No competition!, There are Monopoly, in southern Florida. They try to spread publicity with arguments that their rates are low at the national level, but that is a lie, this misleading advertising goe...

FPL (Florida Power & Light) / Raising Deposit Amount at Will!

Andrew DiNicola on Mar 2, 2016
I enrolled in automatic bill pay when I opened the account because I was told that if I did not enroll, they would charge me a deposit of $331.00. Therefore, I enrolled in automatic bill pay and was still charged a deposit of $165.00. Well, I tolerated that because what choice did I have?...

FPL (Florida Power & Light) / Service

Reviewer83434 on Feb 14, 2016
I have been a customer since June 2005. I have never missed a payment in 11 years. I was about to prepare a valentines dinner for my family and no power in home. I was away for a few days getting cardiac care @ Cleveland clinic n caring for my service dog . I am shocked to say the least...

Fpl (Florida Power & Light) / Blackouts

John Grychak on Jan 1, 2016
I have never had so many power outages, and it's always my grid, (the guy across the street never loses his power? What is wrong with FPL, if you need to fix this grid, do it, I have never had such terrible service, from a utility. I live in Sebastian, Fl. I must have two to three power...

FPL Electricity / Out of code backyard light installed in my neighbors yard which is causing a light nuisance for my family.

enriquelago on Dec 3, 2015
My neighbor at 2212 SW 60 CT requested from FPL the installation of a backyard light. The light bulb used by FPL far exceeds the candlelight regulations as per Florida Code. Initially complaint # SR15-10163779 was filed with Dade County code enforcement agent Mr. Gilbert Rosales, phone...

Florida Power And Light (Fpl) / Unauthorized deposit requirement

Thomas A Milano SR on Nov 6, 2015
I had filed bankruptcy and had to give up a real estate condo asset that had the fpl electric billing in my name to the trustee who in turn had fpl remove me from the account so he could pay the electric bill until sold. Well in turn fpl construed this bankruptcy to affect them and they...

Florida Power And Light (Fpl) / Fuel Costs

Reviewer22076 on Nov 3, 2015
My bill for November of 2013 showed a fuel cost as followes: Up to 1000kw 0.026330 Over 1000kw 0.036330 That was when cost of fuel was high My November of 2015 bill showed: Up to 1000kw 0.028020 Over 1000kw 0.038020 The current charges are more than they were two years ago. Fuel ha...

Fpl (Florida Power & Light) / Joke of all electric companies.

nwa DEL on Aug 18, 2015
I have lived in three different states and this by far is the most ridiculous, difficult yet humorous electric company I have ever dealt with.You have to laugh because it's just sad. The whole deposit of 300.00...just to activate my electric unless you do epay, which when you do epay or...

FPL / Stealing Deposits

Nina E. on Aug 13, 2015
From July 2nd 2015 to August 4th 2015 33 days of service my bill was 200 $22.84 upon getting service with Fpl 2 years ago my deposit was two hundred and eighty - five dollars and one cent. I phoned FP&L on August 4th to have service disconnected that day they billed me for another month...

FPL / Bill Increases

Dre44 on Jul 17, 2015
As a customer trying to make ends meet and a power company making every effort to derail me from making those ends meet I find it a spit to the face when you have to pay an increase on something you have no control over. For the amount of power I use which amounts to under $10.00 a month...

FPL / Deposit RipOff

Landord on May 22, 2015
Tired of this monopoly by FPL. I was unfortunately to have a tenant that rig the electric meter on my property but we were able to get him and the police arrested him and charged him with a felony. I had to get a permit from an electrical engineer and a inspection from the city...

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