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Georgia-Pacific / GP.com
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Georgia-Pacific / GP.com Complaints 17

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3:50 pm EDT
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Georgia-Pacific / GP.com 7/16 OSB

I purchased this product from BDC in Williamston, NC 27892 and they had stacks of it in stock. The quality is so bad you can't nail it or screw it with it flaking apart. And its not glued out to the ends. Its bad enough you rape us on the price, and now to make it worse your product has become sub standard. I guess this is a direct reflection of company management these days. A company is judged by it's product. I guess the American dream has become a nightmare in lue of quality. Even the building supply comments on your poor quality. Guess its a waste of time even trying to get you to correct the problem since even the building supply has negative thoughts on your quality that continues to go down hill.

Desired outcome: Fix your quality issues or sell to someone who can. I have no desire to buy nor promote your product any longer.

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6:15 pm EDT

Georgia-Pacific / GP.com Quilted Northern

My family has bought countess bulk packages of bath tissue from your company. We have bought this on bulk because we take care of multiple households with several people. My aggravation is that on the out side of the roll it looks fine, but after your have began to use the tissue the quality of the product decreases. Drastically. This has been constant with every roll and every package. I have bought 7 cases of bath tissue that coated me about 23-24$ each. That is about 170.00 that I have waisted on this product.

Desired outcome: I would like to have my money backMy email is team.[protected]@gmail.comMy phone number is [protected]

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10:24 am EDT
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Georgia-Pacific / GP.com 23/32 T&G Plywood Underlayment

Purchased 18 sheets from Lowes in Pineville, La. on 4/21/23.

After getting it home and starting the install. The sheeting couldn’t be squared up with adjacent sheets. Panels have a 5/16” banana cut and have a finished face width of 47 3/8”. I determined this by placing two sheets on level ground and putting the two groove joint’s together. The ends touch and there is a 5/16” gap in the middle. I previously ran the spec saw at a plywood plant for 7 years making this sheeting weekly. I went back to Lowes and explained the issue to the store personnel but I don’t think they comprehended what I was saying. Please get back to me.

Desired outcome: I am only building a small shed so I took a chalk line and squared up the panels so as to not hold up my progress. Doing this I lost my t&g benefit and cost me an extra 10 hrs work. I would like a refund of the plywood.

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Is Georgia-Pacific / GP.com Legit?

Georgia-Pacific / GP.com earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Georgia-Pacific / GP.com to be a trustworthy company. Although there's a 23% resolution rate for customer complaints, which deserves attention, Georgia-Pacific / GP.com is known for their high standards and safety. If you're thinking about dealing with Georgia-Pacific / GP.com, it's wise to check how they handle complaints.

We found clear and detailed contact information for Georgia-Pacific / GP.com. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Gp.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Gp.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Georgia-Pacific / GP.com as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Georgia-Pacific / GP.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Georgia-Pacific / GP.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Georgia-Pacific / GP.com's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 23% of 0 complaints were resolved.
  • Georgia-Pacific / GP.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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12:23 pm EDT

Georgia-Pacific / GP.com Brawny paper towels tear a square, 8 = 24

I worked in QA all my life and wanted you to know this problem. We have used Brawny paper towels for a long time now and never had a problem. for the last TWO multiple packs (tear a square) the perforations are all but non-existant. Its frustrating to get a piece of towel torn from the roll. We always buy bulk or larger packages. We are hoping that this doesn't continue as we are wasting as much as we use.

The bar code numbers are: [protected]. I have saved the last plastic wrap in case you need more info.

Desired outcome: Well the info would help fix the problem. I'm guessing that the problem is already caught by an Inspector. It would be a nice jesture to compensate for the frustration of tearing the product.

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10:37 pm EDT

Georgia-Pacific / GP.com Employee Dwayne Keyes

Dwayne Keyes has pit bulls behind his house in Bay Springs that are malnourished and he is probably involved in dog fighting

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6:42 pm EDT

Georgia-Pacific / GP.com Brawny paper towels

I ordered two large packs of paper towels through Amazon and was told they would be delivered on April 5th to my home in NJ. The post office is claiming they never received the goods from your warehouse in Georgia. As a result, we never received the items. We live at 91 Walnut St West, Mahwah, NJ 07430.
We would like replacements sent directly to our address as soon as possible.
Thank you for your attention to this matter.

Sincerely,

John C Bianchi
[protected]
91 Walnut St West
Mahwah, NJ 07430

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6:19 pm EST

Georgia-Pacific / GP.com Plant manager

The new plant manager was very unethical as well as rude when today november 14th the plant manager went up to a brand new hire who was there to attend new hire orientation and fussed at him for smoking in his car. The new hire had not yet recieved a handbook nor told any policies on smoking on the premises. He then escorted him to the human resources dept and told them not to hire him. He is a ex police officer who worked hard to get this job. Now the staffing service is ignoring and calls and emails from the new hire. This is at the madison ga plant. This is completely unacceptable and will be reported to ever newspaper and tv news that will listen. That isnt how u treat new employees who are just then getting there.

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9:46 am EDT

Georgia-Pacific / GP.com Company truck

I live in the area of the new geogria pacific company. Located in monroe louisiana in the community of (swartz). I have heard on several mornings a truck on hwy 594 (where we live) just blowing the horn non stop! This morning I just happened to be pulling the garbage container to the curb. So I see the truck this time and it is doing the exact same thing. I looked there was nothing in its path and whoever the driver was, he or she is blowing this horn non - stop. This is a nice quiet area getting use the trucks on a daily basis was an adjustment that is life! But to continue to hear a horn being blow from a large truck for no apparent reason is disturbing! This happens between 7am and 7:45 am. We would appreciate your assistance in any way possible. Thank you. My email is [protected]@gmail.com

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6:05 pm EDT

Georgia-Pacific / GP.com Pom toilet paper 2ply 473 sheets

I have been purchasing POM toilet paper made by GP from Sams stores. There has been several rolls that are not 2 ply as the box indicates. This last box I purchased has turned up 1 ply in every roll. I thought about going to the place I purchased but I do not believe they would resolve this on going problem. I would like to bring it to your attention hoping this can be resolved. What can you do to compensate the difference of the missing sheets of toilet paper. I have been buying this product for many years and have yet to see a complete box that contains the amount of paper specified on the box.

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1:39 pm EDT

Georgia-Pacific / GP.com Poor quality toilet paper

First of all..hard to contact them..second ..see picture...I bought this quilted northern ultra soft & srong t paper UPC [protected] well upon opening the paper rolls... inside it isloaded with these blobs of excess paper balls..I took off some from one roll..see picture...I have 17 more to do..but this is an example..Now I cleaned and when I took rolls out of the package This mess was all over..They did not clean or dust off rolls before packaging...and sent US the consumer.. this mess..
It is as well all over the floor..as we use the roll...from the ends not cut correctly...This ..to me... is unacceoptable..and they should be aware...
and address this mess sent to me..I thank you..

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7:21 pm EDT
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Georgia-Pacific / GP.com My refund

Dear Sir/Madam:
i am filing an complaint to Georgia - Pacific Standard 92 Multipurpose 8.5 x 11 inches, 1 box of 3 packs and cost me $21.95. i order on September 2, 2018, i waiting for my items for long while and i want my refund back. And, Amazon.com do not want to give me my refund. back. i am going to complaint to everyone. I am very disappointment that i didn't received my item and i do i will not received any receipt for return it.

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3:14 pm EDT

Georgia-Pacific / GP.com Sold moldy toilet paper

Bought moldy & infected toilet paper from Angle Soft a Georgia-Pacific CO. They said sorry have a nice F... day. The company had me send them the remaining unused product.. after weeks of phone calls to them they finally stated Yes it was a little black with fungus but its ok.. I ended up with a staph infection & lots of medical & lost wages costs. But Angle Soft Does not care about consumers...They would not even discuss reimbursement of the cost of the product, not to mention all medical costs... They are the worst company I have ever dealt with & BUYER BEWARE of all Georgia- Pacific merchandise

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4:00 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Georgia-Pacific / GP.com Northern toilet tissue

I would just like to add my concurrence to the list of other consumers who are not happy about the 1/2 inch reduction in width in Northern toilet tissue. My family has always bought Northern because it is clearly superior in every aspect to other brands. But the new rolls do not fit well on a standard t.p. roller, they resemble adding machine paper in appearance now, and the smaller format is harder to use, in my opinion. I would like to encourage Georgia Pacific to listen to their (loyal) consumers, and reinstate the 4-1/2 inch roll before we all abandon Northern for another brand.

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11:11 am EST
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Georgia-Pacific / GP.com Reduced quantity/& clever & marketing

Georgia Pacific/Northern's "clever marketing", shortening the rolls (same price) thinking we consumers wouldn't notice, is backfiring: many of us ARE noticing. I will not buy this product until, or unless, they decide to change this policy. This product was purchased from Sams Club, which has several other options for purchase of competitors' products.

I submitted this complaint to QuiltedNorthern.com; it was forwarded to Georgia-Pacific Consumer Response Center. Herewith their response...I had to laugh... What I need is coupons and plaudits for my "loyalty" to Georgia Pacific! Apparently this was read by a Real Person who didn't comprehend our language, or maybe got paid per response.

"Thank you for contacting the Georgia-Pacific Consumer Response Center. Georgia-Pacific places tremendous importance on the feedback we receive from our consumers.

"We appreciate your interest in our products. It is our pleasure to mail discount coupons for our product (s) to the address you provided. In addition, coupons may also be available in your local newspapers and retailer's advertisements for additional offers throughout the year.

"Again, thank you for your loyalty to Georgia-Pacific.

"Consumer Response Center
[protected]@gapac.com | [protected]"

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rosechaney
Baltimore, US
Mar 28, 2015 12:41 pm EDT

i always buy sparkle paper towels your company sent me a sleeve to return a full roll and 3/4 of a roll i dont have the wrapper it was enclosed in but i gave the agent the numbering that was on the package im sending it in the mail on monday 3/30 /15 thank you so much for giving me the chance to return the towels as they do have a odor to them a bad smell you can email me at rosechaney123@hotmail.com

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11:29 am EDT
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Georgia-Pacific / GP.com Northern Bathroom Tissue

Purchased Northern.. Opened the package and how the rolls are shorter. Look like something for a childs bathroom. I now understand this is the new plan from Northern.. Called and was told.. this was an economic move... well I am not purchasing Northern anymore so that should help them tremendously.

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Sharon Fike
US
Mar 12, 2023 4:37 am EDT

Box of 200 3oz cups all leak. Would appreciate a coupon for replacement. Thank you.

Sharon Fike

2319w woodside ave.

Spokane, WA 99208

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Mark Zomants
US
Nov 08, 2017 8:58 am EST

SOFT & STRONG 16 PACKAGE: HORRIBLE STUFF, MORE THAN HALF OF THE ROLLS WERE DEFECTIVE, LIKE SANDPAPER! THE PLY'S DID NOT COME OFF THE ROLL EVENLY. WOULD NEVER BUY NORTHERN AGAIN.

Valerie
Valerie
US
Jun 03, 2016 8:11 am EDT

Please be aware that Brawny's "new" paper towels leave a terrible lint residue on anything and everything.

There was a time when I would only use Brawny because of their towel size and they were basically lint-free.

The new towels, though softer, are full of lint that make things look nasty and unclean.

Clean windows with the paper towels and you will find the lint left behind by the towels.

I have a black porcelain slow cooker that I washed and dried with the "New" Brawny and the lint residue left behind was unbelievable. I had to wash the cooker again to get rid of it.

I threw the rest of the roll away and bought another brand not known for lint.

If you are an avid Brawny fan and have a Big Lots store nearby, you can still find the original Brawny paper towels there.

Also, go to the Brawny website and register a complaint with the manufacturer, Georgia-Pacific.

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SweetPeach
Pine Mtn, US
Dec 15, 2010 10:56 pm EST

I won't be buying my old standby, Northern, either. It's insulting to the consumer's intelligence for GP to think making a longer roll that's narrower is a good buy. It makes the toilet paper holder look like you put Barbie's TP on it. How much narrower do think they will go before you have to use the entire roll for one wipe?

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Pdn
US
Dec 15, 2010 2:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Just called Georgia Pacific and the rep totally denied that their product is smaller. Call [protected]. I, too, will never buy their product again.

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Jack J
US
Oct 17, 2010 10:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Complain to the companies. Scott has shrunk their rolls too. Send your complaint to Scott on the form at http://www.scottbrand.com/community/contact or call telephone numbers [protected] or [protected]. Ask where you can still buy the previous size rolls.

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mimbres
Mimbres, US
Aug 06, 2010 11:25 am EDT

I agree with the above complaints. After finding out that all tissues were the same size - width wise- I decided to give Northern another chance. BIG mistake. The quality has gone down tremendously. I was a user of Norther tissue for m, any years, but no more.

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OliviaStabler
US
May 21, 2010 2:14 pm EDT

Angel Soft also has smaller sheets...it's not just Northern! And, we're paying higher prices! Economic move? For G-P ONLY! This company is doing nothing but cheating the customers!

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notoldyet1958
marion, US
May 02, 2010 6:58 am EDT

I hate Northern. It disolves during use, and sticks to you like cotton candy does to your moist fingers. It falls apart like it's made of compressed dryer lint. It also leaves wads in between your cheeks.

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J_L_S
Genoa, US
Mar 29, 2010 11:32 am EDT

We're now using the Ultra Premium Member's Mark brand from Sam's Club. The sheets haven't shrunk and this TP is very soft and has substance.

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4:56 pm EDT
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Georgia-Pacific / GP.com Nightmare

My home showed signs of defective siding a few years ago.The siding was installed when the house was built, the house is only 17 years old. Now it is deteriorating at rapid speed; I actually woke up last night hearing noises, only to find out that hunks of rotting siding had fallen off the house, exposing the wood and insulation underneath. Apparently there was a class action suit against the company but I never received any info. Georgia Pacific said they would contact me and send a person out to inspect, but in a letter they sent, said they would determine the amount of damage and only replace the areas that are noticeably damaged. This is a defective product that is destroying my entire home, and the product needs to be replaced entirely. I believe they should pay for the underlying damage that it has caused to the frame of the home, labor included. I cannot sit and wait for them to take their time doing anything about it. I am so worried that my house is going to fall apart and I need help. I cannot afford the amount of money it will cost to fix this. The irony of it is, is that they also they not recoup any damages that I repair myself until they send someone out to assess the damage.

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Georgia Pacific indoctrinates it's employees with a Market Based Management (MBM) program which is designed to keep the communication to external agencies consistent. The guiding principles of MBM are that the company acts with integrity by conducting all affairs lawfully, strives for compliance 100% and that the organization acts with humility and respect...

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Overview of Georgia-Pacific / GP.com complaint handling

Georgia-Pacific / GP.com reviews first appeared on Complaints Board on May 24, 2009. The latest review 7/16 OSB was posted on Aug 16, 2023. The latest complaint Northern toilet tissue was resolved on Mar 05, 2010. Georgia-Pacific / GP.com has an average consumer rating of 2 stars from 17 reviews. Georgia-Pacific / GP.com has resolved 4 complaints.
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  1. Georgia-Pacific / GP.com Contacts

  2. Georgia-Pacific / GP.com phone numbers
    +1 (404) 652-4000
    +1 (404) 652-4000
    Click up if you have successfully reached Georgia-Pacific / GP.com by calling +1 (404) 652-4000 phone number 0 0 users reported that they have successfully reached Georgia-Pacific / GP.com by calling +1 (404) 652-4000 phone number Click down if you have unsuccessfully reached Georgia-Pacific / GP.com by calling +1 (404) 652-4000 phone number 0 0 users reported that they have UNsuccessfully reached Georgia-Pacific / GP.com by calling +1 (404) 652-4000 phone number
  3. Georgia-Pacific / GP.com emails
  4. Georgia-Pacific / GP.com address
    Peachtree St. NE, Fl. 8, Atlanta, Georgia, 30303, United States
  5. Georgia-Pacific / GP.com social media
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    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Georgia-Pacific / GP.com Category
Georgia-Pacific / GP.com is ranked 2 among 21 companies in the Manufacturing category

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