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Aero Precision Customer Service Phone, Email, Contacts

Aero Precision
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3.7 12 Reviews
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Aero Precision Reviews 12

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Aero Precision Great customer service, I used the instant chat and was connected with someone immediately

Great customer service, I used the instant chat and was connected with someone immediately. A product i really wanted became in stock and i had recently purchased seprate parts for the same build, my agent was able to cancel my recent order and use store credit towards what i really wanted and they also gave me a discount code! Which was a plus. Really great service all around i will definitely shop here again.

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B. Beatty
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I have been told repeatedly that my two orders have shipped. I have been told that they didn't ship. Orders placed by others a week after I placed mine have already been received. They have been intentionally vague when I have asked where my items are. They have even out right lied about them having already shipped. I have ordered from Aero Precision before. Never again. Better service by people you can trust with other companies.

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A. Altenwerth
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I wish I could give a 0-star review. *** is an absolute joke. I have been waiting for over a week since placing my order and still have not received shipping information. No one has answered my emails concerning this issue. I will be demanding a refund. Do not patronize this company.

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M. Brakus
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Quality stuff. Need to figure out their customer service. Their online ticket system is insanely slow. I had to request a cancellation and no one read the ticket for two days and the order shipped out.

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R. Cronin
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I bought an Aero precision M4E1 stripped lower. The gun shop was unable to put a grip on it because of the bad threading and cerakote. I have had a defective lower receiver for a week now. I haven't been contacted in 5 days after my last email. I am now stuck with a defective lower receiver because of

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Aero Precision I chatted regarding issues I was having with my new Aero Precision AR-10 build, specifically gas pressure and brass ejection

I chatted regarding issues I was having with my new Aero Precision AR-10 build, specifically gas pressure and brass ejection. Davin from Aero worked through the issue with me, for the moment helped sort out the situation. Aero sent me a new Gas block to try. I will be reporting back to Aero my findings after shooting at the range. By the way, I did not purchase a gas block from Aero, I purchased from another vendor.

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W. Weissnat
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I finally completed my AR-10 Aero build and was super excited to take it out. Unfortunately, I had a number of FTF and FTE issues. I contacted Aero and their customer service was exceptional. After a quick email exchange about the issue, they sent me a shipping label so I could send it to them on their dime. The notified me when they got it, worked on it and had it coming back to me within days. When I took it out again, I still had issues and emailed them again. They were genuinely concerned and talked me through a few different possibilities and said I could send it back if I wanted. I made it out to the range, and was able to diagnose the problem. It didn't like the brand of ammo I'd purchased, but was flawless with other types. I like things to work right out of the box, but I'm giving 5 stars because they were so responsive, and invested in getting my rifle to work. I will buy from them again, and I know if I have any issues they'll solve it.

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T. Breitenberg
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Not only does Aero Precision make some of the highest quality equipment, their customer service far exceeds most other companies.

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R. Muller
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They have some of the nicest, most professional, and well mannered employees I've had the pleasure of doing business with. One employee in particular, ***. She able to help me adjust an order last minute, was understanding and quick to resolve the whole thing. I got everything I ordered and I'm impressed with their products so far.

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E. Stokes
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Aero flagged our order as fraudulent.They called and left a voice mail message without indicating the order number.When we returned the call, they didn't ask for the order number. But told us the information we were supplying didn't match the information that they had on the order.'***', their fraud officer was incredibly disrespectful and contemptuous. We asked him to verify the order number. He stated we had the incorrect order number. We insisted he check our order number which he did and then told us he now had the correct order number. He verified our info and said the order would ship and then hung up on us. A week went by. The order hasn't ship. We called today and were told our order was still on hold due to a 'fraud' flag. We were required to 'verify' all of our information again. No apologies. I requested to speak to someone in management but was told no one was available and instead I should send an email.The male customer service agent then hung up on us again.We'll avoid Aero Precision now.

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Aero Precision Customer service is always very pleasant and easy to deal with

Customer service is always very pleasant and easy to deal with. Had an issue ordering a part and rep Andrew was very helpful and customer oriented. I was amazed as most places gun reps dont care about you or your issue. Andrew fixed my problem in no time. I also love the QPQ nitride barrels. Shoot well and look great. Most companies use cheaper forms of Nitriding. If your looking for a precision rifle with great fit and finish look no further.

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F. Kilback
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Their fans don't work. I got the 140 CFM wall-mount fan for a very small bathroom and the walls are dripping with water with it on full blast. Called their "customer service" line and was told - sorry, we can let you talk to a technician, but we can't take it back. What is talking to a technician going to do? Terrible customer service and way to stand behind their product.

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I. Schoen
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Have used Aero Precision parts for many rifle builds. High quality products and they have been at the forefront of innovation. My first choice for lower receivers. Excellent customer service

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Aero Precision I have always had great customer support from Aero Precision and their products are on par with the best out there and usually more cost

I have always had great customer support from Aero Precision and their products are on par with the best out there and usually more cost effective. I am not a boutique gun buyer and appreciate the Mil-Spec compatibility their upper and lower receivers offer as well as innovations like the nylon tipped fit adjustment screw and the set screw installation of various parts vice roll pins. I have never had a material defect or failure from AP but believe they would correct it if I did. I will continue to use their products and recommend them to my friends and coworkers in law enforcement.

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H. Wisozk
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It is extremely rare that I leave comments on any product. When researching a potential purchase, I do read the comments left by customers. After weeding through the comments of customers who didn't like the packaging, received late after the company sent it out on time, crushed boxes when package received or simply ordered the wrong item then blaming the company, it is hard to find true comments pertaining to the actual product. Aero Precision has not given me or any other customer a reason to complain about anything! As a retired military member, our weapons undergo substantial use in all types of extreme environments and must perform when required...period. Using under some of the same environmental conditions, all of my Aero Precision products has performed flawlessly and continues to perform flawlessly. Since Aero Precision's was created to manufacture Aircraft components, the same exact manufacturing process goes into every weapon part that they make and sell. Their manufacturing/finishing process is soo exact that I normally purchase their "blemished" products to save money. Once received, I must use 3x magnifying loops to locate the blemish! I currently use 33 different components manufactured by Aero Precision and have only contacted their customer service department once. Aero Precision Customer Service department made it right without any hesitation. I have done more than my fair share of handling weapons and in my opinion, of the folks who manufacture weapon parts, Aero Precision does it the best. The fit, finish, and most importantly function of all their products for me has been flawless, all the time...period! For the folks who get all bent out of shape for receiving a dented outer shipping box, get over it, "its a gun part!

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E. Ernser
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Aero is awesome, the folks there a re great, the chat help is great, Zach is super helpful!

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N. Brown
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Amazing customer service and I've been very happy with all products purchased so far.

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T. Hill
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Aero precision and andrew went above and beyond to help me get what I wanted in these hectic times. I will always go to aero precision for my future gun builds as they are a very good company. Thanks again aero precision

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Aero Precision They have the worst customer service I have ever had to deal with, they sent me the wrong part a month ago and I'm still trying to get the right

They have the worst customer service I have ever had to deal with, they sent me the wrong part a month ago and I'm still trying to get the right part or a refund. After checking the online reviews I should have never purchased anything from this company (best on line rating I could find for this company is 2.8 rating). If you write a bad review on a part you bought from them on their website it never gets posted. I would not recommend this company to friends and family. And for the five stars rating below you just got lucky with customer service or your payed to give five star reviews!

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Aero Precision Definitely agree with some other commenters

Definitely agree with some other commenters. Customer service was total sh-t. Spoke with "Matt" about a Complete Lower that I had ordered - when I received the lowered there was obvious wear on the buffer tube - was honestly surprised by the lack of quality in the finish. Supplied photos to the Customer Service Rep and was basically told I was sh-t out of luck and that stuff happens with assembly. Having ordered previously from them and not having any issues I was totally shocked and disappointed by the reaction from the Customer Service Rep of an American Company and will more than likely not continue my relationship with Aero.

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Aero Precision replied to this review.

Aero Precision Absolutely hands love this company!

Absolutely hands love this company! This company is full of awesome people and products! The comments where people are complaining about customer service clearly fail to realize just exactly where this company is located. Take a look at the date of these senseless comments as well. They're mostly during Covid-19. This business took a major hit due to the complete lack of governing and local governments. Thy were swamped with orders and have been working overtime to keep manufacturing and fulfilling orders. If you're an @ss, that's not going to get you anywhere with anyone. I will continue to push for people to purchase from Aero Percision.

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Aero Precision Aero Precision's customer support, and even potential customer support, are excellent

Aero Precision's customer support, and even potential customer support, are excellent. The person that I chatted with went out of their way to give me a lot of detailed responses to questions that certainly exceeded any scripted answers. My project could not use one of their products without irreversable modification. Despite this I was directed to third party resources to help me find a solution that worked. As a DIY builder I appreciate the outside of the box thinking, and the flexability to support customers with alternative solutions. Apart from the customer support I'm fully satisfied with the quality of their hardware, packaging and quick shipping times.

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Aero Precision I would have to say that Aero Precision has a customer service department that is top notch

I would have to say that Aero Precision has a customer service department that is top notch. I bought a barrel that had a very slight aesthetic flaw which would have in no way affected the functionality of the barrel but was in an obvious location not covered by my chosen forearm. I called customer service and explain my situation. The rep was very friendly and helpful. I sent some detailed photos and I was quickly given a return authorization. I received my replacement barrel within one week. Very impressive! My rifle build turned out excellent. I liked the barrel quality so well that I built a complete Aero Precision M5 308 rifle. The upper and lower fit so tight that you would think it was a matched set. Excellent shooting rifle and extremely accurate. I highly recommend Aero Precision rifle parts to anyone building an AR style rifle.

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Aero Precision Worst customer service I have ever received

Worst customer service I have ever received. I placed an order, and they were quick to charge my account, and that's where it ended. I waited a month after my confirmation email with no sign of shipment. I emailed complaining about not receiving my order, they then responded 4 days later apologizing for the delay, stating "I do apologize for the delay, I am working on having your order shipped today. Your shipping has also been upgraded to *** Overnight" I waited another 4 days because apparently I don't understand what "overnight" meant. I then emailed them back after those 4 days and now 5 days from that email I have not heard a response, I have now emailed them back today stating it has been 42 days since I placed my order and no response. I will never do business with this company again. And I would suggest to save yourself the headache

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Aero Precision Aero flagged our order as fraudulent

Aero flagged our order as fraudulent.They called and left a voice mail message without indicating the order number.When we returned the call, they didn't ask for the order number. But told us the information we were supplying didn't match the information that they had on the order.'***', their fraud officer was incredibly disrespectful and contemptuous. We asked him to verify the order number. He stated we had the incorrect order number. We insisted he check our order number which he did and then told us he now had the correct order number. He verified our info and said the order would ship and then hung up on us. A week went by. The order hasn't ship. We called today and were told our order was still on hold due to a 'fraud' flag. We were required to 'verify' all of our information again. No apologies. I requested to speak to someone in management but was told no one was available and instead I should send an email.The male customer service agent then hung up on us again.We'll avoid Aero Precision now.

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Aero Precision It is extremely rare that I leave comments on any product

It is extremely rare that I leave comments on any product. When researching a potential purchase, I do read the comments left by customers. After weeding through the comments of customers who didn't like the packaging, received late after the company sent it out on time, crushed boxes when package received or simply ordered the wrong item then blaming the company, it is hard to find true comments pertaining to the actual product. Aero Precision has not given me or any other customer a reason to complain about anything! As a retired military member, our weapons undergo substantial use in all types of extreme environments and must perform when required...period. Using under some of the same environmental conditions, all of my Aero Precision products has performed flawlessly and continues to perform flawlessly. Since Aero Precision's was created to manufacture Aircraft components, the same exact manufacturing process goes into every weapon part that they make and sell. Their manufacturing/finishing process is soo exact that I normally purchase their "blemished" products to save money. Once received, I must use 3x magnifying loops to locate the blemish! I currently use 33 different components manufactured by Aero Precision and have only contacted their customer service department once. Aero Precision Customer Service department made it right without any hesitation. I have done more than my fair share of handling weapons and in my opinion, of the folks who manufacture weapon parts, Aero Precision does it the best. The fit, finish, and most importantly function of all their products for me has been flawless, all the time...period! For the folks who get all bent out of shape for receiving a dented outer shipping box, get over it, "its a gun part!

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Is Aero Precision Legit?

Aero Precision earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: Aero Precision stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Aero Precision's reputation as a trustworthy leader in their field. Customers can rely on Aero Precision's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Aero Precision. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Aero Precision has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Aero Precision has claimed the domain name for aeroprecisionusa.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Aeroprecisionusa.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Aeroprecisionusa.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Aero Precision as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Aero Precision and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Aeroprecisionusa.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

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  1. Aero Precision Contacts

  2. Aero Precision phone numbers
    +1 (253) 272-8188
    +1 (253) 272-8188
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  3. Aero Precision emails
  4. Aero Precision address
    2320 Commerce St., Tacoma, Washington, 98402, United States
  5. Aero Precision social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024

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