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I was given $500 credit while i was at the vet with one of my dogs who ultimately died. Under such a time of stress i did not see the trial period clause.
I was late on one payment and had someone calling me threatening to empty my bank account...i did not even bring up the subject of the exhorbitant interest fees. Now i just got a letter saying the had canceled my account and i have to write to them. so i assume unless i pay the whole amount in full they will continue with their 20% interest per month. Unless you pay it all of you will never get rid of them seems to me they are glad to hand out credit to people under times of stress. the staff in mumbai hardly speak english and are obnoxious. I will take then to small claims if i have to, or they can take me to debtors court. these sort of companies are usually represented by lawyers who where almost certainly bottom of their class
The complaint has been investigated and resolved to the customer's satisfaction.
Gatortracks, do you not get frustrated and go off? Man, I'd love to have your life, no frustrations! You can't even recognize sarcasm! 4 days after and I'm over it! I've moved on and will pay them their $66 owed.
Sorry to read you have concerns with your account. Please send your contact information/phone number to creditcardhelp@ge.com so that we can have one of our specialists reach out to you directly. Please do not include or post your credit card account number.
Thanks,
GE RCF Communcations
The so called business is no where to be found. I already triend the BBB.
The "business" is no where to be found. I already tired the BBB
I too wish I had come here and read up on GE Money Bank. My story is that I used them in Nov. of 2017 to finance my furnace. My agreement stated that I had until Dec. 9 2017 to pay off the balance. Well, I was down to $3280 on Nov.22 2017 and arranged to transfer the balance to Chase Bank but now before the transfer went through the balance has gone to $4237.93! There is no explanation visible on the website for this $957 increase, but I assume that Chase notified them that the transfer was coming and they hit me with a ridiculous interest rate and fee before it was applied. Their actions are criminal in my opinion, and from what I have read here it is their common practice. So, beware do not finance anything through GE Money Bank. I never will again and intend to make complaints every way I can--attorney generals, BBB, finanace and trade commision--the works.
No [censor], GE MONEY.. If you look at the title of these complaints it is for GE MONEY. Not every one of GE's many sub companies. GE Money is the private label credit card division. No WE dont outsource. You dont work there, you dont hire people. Get you'r facts straight...
P.S.
The bottom line is that you lazy hypocrites should pay your bills and stop blaming the companies you borrow money from for your own debt.
I have to agree with Verity. Pay your bills and stop complaining. As for jetretryo2009... Genpact was originally GE Capital International Services (GECIS), which GE sold off the majority owership but held 40 or 49% right after the sale. These people were "GE" employees prior to the majority sale. Genpact is now a publicly traded company, so yes, they are contracted by GE at this time. Outsourcing work is either domestic or offshore, it is having someone else contracted to do the job, so, yes, they do outsource. They use Genpact along with other collection agencies for champion/challengers as well.
just so you know. you say she dosnt know anything. GE does NOT outsource. the call center in india is not a third party agency doing calls on GEs behalf. They are a GE run call center and went through the same training all of us did here at the call centers in the united states.
i can totally agree with every comment made . G.E.money are by far the worst company i have ever had to deal with. no communication, rude, bullies and ignorant. my only hope is that iwin the lotto and can rid them forever, ... lynn ireland
Did he say anyone FORCED him to take out a loan? If he gets calls from collections the choice is to pay your bills on time and no problem. Stop blaming others! Most companies outsource something-if you needed more help with an issue and called Customer Service, it is likely you will get someone in the US.
I have used credit cards and I work for a finance company myself. If your credit line was reduced then it is because you were late before or missed payments. Finance companies are not out to wreck your credit. There are many other people out there who don't get reduced credit line. Yours was most likely reduced because you were a risk of some kind. Companies have to protect themselves too.
I have to agree with the rudeness of the ge call centres. As if it wasnt bad enough that I called at 5.pm and was on hold for 20 minutes before the phone rang out. When I called back at 8.30 and spent 6 minutes going throught all of the automated rubbish, I spoke to a useless person call Anup (like Prince she had no last name) who couldn't help with either complaints and couldn't get anybody to call me back. When I asked if I could speak to somebody who could help she said yes and then cut me off. Tomorrow I'll be calling and demanding to be put through to an British call centre, where the customer service centre might actually be able to help
i agree that somehow they are robbing people i have had three late payments issued for the past three months reason being i paid at a lloyds tsb account provided by the gemoney 2 days before the due date only to be told the money got to them five days later so upto now i dont understand why they are charging me yet i paid before the due date.
I agree that the this company's customer service (non-exsistant) is one of the worst that I have ever encountered with any business. I have a government purchasing job and I do a hell of a lot of business with online vendors and customer service representatives and I have never, NEVER, run across a company with such a rude, non-customer friendly, in your face attitude towards the very people who keep their butts in business. How freaking arrogant can one CEO and customer service manager be towards their customer's? It's a damn insult!
First Complaint: I made a payment of $225.00 which reflects as "posted to my bank account" on 16 Mar 2017, meaning they have my payment money there. Now, here it is 24 Mar 09 and it still hasn't shown up on my account and these idots are telephoning me because I haven't made a payment, WHAT?. What the hell does the accounts receivable accountant do around there all day? Who the hell is posting the books? This is totally unacceptable business accounting practicies in my estimation.
Second Complaint: I have tried for 5 days straight to contact GE Money on the phone to pay off the balance and terminate my account with this irresponsible company. It's next to impossible (if not impossible since I've never been able to reach a live person) to get to talk with a customer service person. If someone knows how to get past the damn automated telephone system to talk to anyone, I'm open to suggestions.
Third Complaint: I've tried and tried to login to my account online and the stupid thing say "The information you provided doesn't match our records", Imagine that? Let's see, my SSN, my telephone number, my date of birth hasn't changed in 50 some odd years, how the hell does it not match their records? How about unqualified employees doing the data input?
At first I thought I was just getting all steamed up over nothing, then I went to the complaints page and low and behold, there's many more customers experiencing like problems with this company.
This is totally unacceptabel to me as a customer in good standing. This is how people's credit gets stained and their score get dropped. All because some incompetant, uncaring companies like this one think they're too damn good to answer a phone and personaly take care of customers. How Rude can one company be? GE Money obviously doesn't care if they drive away a customer?
I will be paying off the charge I created for the purchase of a new set of tires and then I'm going to cut there damn card in such small pieces that it'll look like sand.
If GE Money cares anything about keeping repeat customers, the first thing they need to do is rip that damn phone system out of the wall and throw it in the dumpster, the second thing would be to fire the customer service manager since they obviously haven't got a clue as to what good customer service is, and get back to the basics of good ol' person to person customer service. And lastly, get rid of the CEO and the accounting manager and get someone in there who is customer oriented.
I highly recommend that if any of you who are considering financing ANYTHING with this company and you have any other alternative at your disposal for obtaining credit for your purchases, use it! Stay the hell away from these people and let their stupidity and their beloved phone answering system sink their own ship.
A Highly Dis-satisfied customer!
I am finally getting justice from GEMONEY
They ignored the letters I sent certified mail return receipt requested -
However they did not ignore the complaint I made to the Federal Trade Commission and Office of Thrift Supervision.
They are removing my account from collections,
correcting my credit report and
removing all late fees and interest associated with unknown charges posted to my account in Dec 07.
They still have not validated the charges other than to claim I ordered a gift card online but failed to provide any recipient information as to who received the gift card. I have to make sure it was sent to someone I know!
I have filed an update with the Office of Thrift Supervision informing OTS that GEMB is still witholding pertinent information from me.
And that I also must receive a copy of the correspondence to the Collection Agency - so when they re-sell the debt - I have proof to send to the next collection agency.
ALMOST THERE!
If you are having problems with GEMB - FILE THAT COMPLAINT WITH FTC AND OFFICE OF THRIFT SUPERVISION ASAP. Otherwise GEMB will continue to ignore you
File formal complaints with the Federal Trade Commission and the Office of Thrift Supervision.
They will make GE Money correct their mistakes.
The more complaints they receive will result in GE Money's processes and people being put under a microscope and ordered to correct their problems
Otherwise GE Money will never acknowledge your complaint and fix it.
They still have to answer to the US GOVERNMENT regulatory agencies
File complaints with
Federal Trade Commission
Office of Thrift Supervision
FDIC
File complaints with
Federal Trade Commission
Office of Thrift Supervision
FDIC
Ge Money Bank – Violates Fair Credit Billing Act
FTC fair credit billing act
http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre16.shtm
File a formal complaint with the Federal Trade Commission so they can go after them
I completely agree with the above person.. as in not u IDIOT.. the one that replied jus before me! geez.. IF U AINT PAYING UR BILLS HOW ARE U PAYING OUR SALARIES? someone put some brainz into ur thick lil head.. remember this simple rule cuz u mite jus make it thru ur idiot life.. DONT BUY IF U CANT AFFORD IT! as easy as that! :) and as for never doin business wid GE again.. GE doesnt need sore losers like u.. we AVOID people like u.. so don worry abt the business :) i can assure u that it wont happen due to ur utter stupidity! **ANOTHER SLAP RIGHT IN UR IDIOT FACE** go suck yourself off in a corner now!
well if ur mean to them they are mean to you...after all its HUMANS that answer the phone! IDIOT! and hw dare u say that ur dumb ### pays their salary...shame on u! idiot! if ur a ### customer u deserve a plate full of ###! SLAPPED IN UR IDIOT FACE!
HA!
Well duh. They are a huge global marketing resource who own almost everything.
I completely agree. 2 of my colleagues have taken loan from GE Money. Both of them are fad up with GE Money's cheating of increasing rate of interest any time without intimation. I would advise not to take loan from GE Money & pay a little higher interest loan from any other bank.
I have 2 of my friends literally fad up with their practice of increasing rate of interest anytime without intimation.