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GameStop Customer Care Service

GameStop, Inc.

625 Westport Pkwy
Grapevine
Texas
United States - 76051

Customer Support Phone Numbers

 

GameStop Complaints & Reviews

GameStop / No knowledge employee

Ca
Carolyn Severance on Nov 4, 2016
The problem is I took my son to purchase a pre-ordered game had been pre-ordered since May 2016. Now we are regular customers and we also order a thousand plus every year at Christmas. In addition to purchasing 2 weeks ago with no problem. When trying g to purchase today it appears since...

GameStop / Customer Service

Ca
Catherine J Queiser on Jun 9, 2016
At the end of April my fiance ordered an xbox blast from the past pack with a protection plan as a birthday/graduation present for my sister. Unfortunately the xbox didn't actually work, so we had to send it back in. We just received the replacement in the mail, and the replacement xbox...

GameStop / Online ordering

Re
Reviewer96170 on Feb 28, 2016
I ordered a game from gamestop.com, then went to cancel it because I found a better deal somewhere else. However Iw as not able to call and cancel the game directly from the website it said to call. I called in and waited about an hour for some help. The person I called initially said they...

GameStop / Paid for but never received product ordered

Tg
t.gehlert on Jan 26, 2016
I ordered a xbox 360 game. My credit card was charged for the game but I never received it, that was Nov. 4. I requested a replace game. first they said it would take 3 to 5 days now they say 15 days, it just seems to be a runaround to me. Dear Tristan, Thank you for contacting GameStop. I am...

GameStop / Xbox 1 Stereo headset Adapter

Pe
Perry Arrington on Jan 8, 2016
I went to the Gamestop in North Richland Hills Texas to get my son this adapter that he needed. I paid for the item which cost $30. As the guy handed me my receipt, I asked what is the warranty? It was a really big surprise to me that it was just 30 days! I said well that is just...

GameStop / Preorders ripoff

Ar
Arkhamknight88 on Aug 3, 2015
Ok, a few weeks ago i went into the gamestop in my area to pick up my copy of Batman Arkham Knight that i had money on. the gamestop guy scans my gamestop card and says there is no reserve for batman. what??! so he scans my gamestop card again, and no luck. than i pull out my phone and...

GameStop / Unsealed games at new prices

Ma
MatthewK on Dec 24, 2014
Several Gamestop stores in Mississippi (Grenada, Batesville, Oxford) are selling unsealed games at new prices. New games are supposed to be sealed. If a new game is unsealed, it becomes used. Just like how a brand new car leaves a car lot, it depreciates in value. I have found multiple...

GAME STOP - Girl Employee who answered phone 12noon 9/8/2014 AG store / CRAPPY EMPLOYEE!

Vo
VOICE.OF.REASON on Sep 8, 2014
I called to check the status of my account.The girl who answered told her long sales pitch diatribe they have to say. When I said I needed to check the status of my pre-orders for two games to be sure I would get the extras only available with pre-orders, she said she was too busy and had...

GameStop / Traded in my wrong hard drive

Ph
PhergieOPhour on Aug 22, 2014
So, I went into gamestop a month ago to trade in my xbox 360 towards an xbox one. I had two hard drives that had been mixed up in the car. I told them this, and told them to trade in the 20 gb hard drive, and not the 120 gb hard drive. I figured they could do this since they plugged in my...

GameStop / Terrible customer service

To
Tomayo85 on Jul 1, 2013
I called the GameStop in dolphin mall by the main entrance to ask if I was able to reserve the xbox one. Needless to say I was connected to a person by the name of Jaz****, I asked my question to her and she responded with possibly the worst attitude that I have ever experienced. She told...

GameStop Online / Slow response time and two errors on one order

Ng
NguyenRob on Apr 3, 2013
I'm not one to go out of my way to complain about a company and it's service, so long as the company or service is fair and resolves their issues without much hassle. GameStop however, made two mistakes for my one online order and made me waste a lot of time trying to get in...

Gamestop.com / Online store

Su
sunnyseattle on Feb 1, 2013
Don't waste your time or money with this store. The online store is a bad joke. My order was cancelled, my gift card zeroed out, and the explanation was, the order did not pass security checks. ? Apparently either using a laptop is just plan unsecure, or using a gift card is unsecure...

GameStop / Faulty Equipment

Ih
I_hate_Gamestop on Jan 4, 2013
I bought a Playstation 3 in October 2012 as a Christmas present. This was a brand new console. On Christmas, it didn't work so I returned to GameStop to exchange it. I was told their return policy is 30 days EVEN THOUGH when I bought it, I was told they would take it back if it had...

GameStop / Muggers and thieves

Tu
Tuline on Dec 10, 2012
Here we go again another co. using misleading practices to lure people on black friday; the week before black friday i went to “gamestop” here in tampa, fl to check prices on refurbished ipods, they had 2. one 16 gbts for $270 and a 32 gbts for $290, i waited for black friday...

Gamestop.com / Screw game stop, take your business elsewhere

Ja
Jassiele on Dec 10, 2012
I hate game stop. My brother is the manager at one here, and even he hates them. You buy a $60 game, take it back same day cause it sucks, unlike what the guy behind the counter said. "Best game ever" etc. and they're like we'll give you $9 in gamestop credit for it. Excuse me? I...

GameStop / never received preorder

Ga
gamergirl1 on Dec 1, 2012
I preordered the call of duty care package. I received a email saying it shipped on release day and would be delivered 4 days later. 4 days passes and it never leaves the warehouse according to the tracking number. I email the customer service and received an automated email saying I have...

GameStop - Galleria Mall -Houston,TX / Bad customer service / attitude problem

Ve
Verevolf on Nov 21, 2012
I am a gamestop customer for a very long time, I have provided many good employee feedback and until now there were none complaints. This is the first time I have experienced such behavior that I wish did not happen. As i went inside, I was the only one in line, the two ladies just talking...

GameStop / CUSTOMER SERVICE TERRIBLE

Do
DonMegaTV on Nov 16, 2012
Ok So I go into a GAMESTOP on Arden way in Sacramento next door to Once Upon a Child. I was there an hour with my 2 year old who was past her nap time anyway. I put games on the counter and waited in line while he (store employee) was serving the customers ahead of us. Unfortunately he wa...

GameStop / I was there before they closed for black opps 2

Fg
fgamestop on Nov 12, 2012
I went to get my PAID copy of Black ops 2 and there was no line it was 12:45 mind you and they said all gamestops would be open til 1 am and i went there two people were checking out and i went to the door and some sells lady was all smiles and i showed my recipt and then they CLOSED THE...

Gamestop.com / Making customers believe that digital download orders are available right away

Ja
Jay S 2012 on Oct 22, 2012
1. Gamestop is misrepresenting digital download orders. 2. They’re making customers believe that digital download orders are available right away. 3. Worst order processing for digital download. 4. Need to be honest with customers and let them know that digital download DOES NOT mean that...

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