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1.9 258 Reviews

GameStop Complaints Summary

59 Resolved
198 Unresolved
Our verdict: When using services from GameStop with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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GameStop reviews & complaints 258

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J
12:47 pm EST

GameStop Xbox series S purchase waiting for refund

I made a xbox series s purchase online on December 9/10 2021. Gamestop never sent it to me. After several calls they claimed that they had issues with sending the product. On Dec. 24 I bought the product from the store and immediately called and cancelled the online purchase. I was assured that i will get my money back. Its been almost 2 months and several frustrating calls and assurances of 3 to 5 business days of my refund. Still no refund! I dont know what else to do! Its blatant lack of customer service and no regard for customer. My money is being held hostage by game stop. It was total fault of Gamestop being unable to deliver my purchase and now i'm being pushed around trying to get my money back. I will never purchase anything from them in the future!

Desired outcome: I want my money back due to gamestop negligence.

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8:36 pm EST
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GameStop Nintendo Switch Game Console

I purchased a Nintendo Switch Console on Dec 19, 2021, $289.56
fed ex delivered my package and left it outside after I specifically ask for my package to not be left outside. they delivered my package and left it outside unattended and someone must have taken my package because I didn't get it. I called Gamestop and told them they told me they would investigate and then I was told they were processing my refund it will take 5-10 business days order #[protected]
FedEx tracking #

Desired outcome: no refund no merchandise

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4:00 pm EST

GameStop Fedex Lost Game

GameStop refuses to file a claim and keep insisting i contact Fedex or my bank for a refund. Fedex referred me back to GameStop because the seller needs to file the claim. Reach out to GameStop and again... they refer me to carrier or to my bank. I placed the order 11/20... Its now Dec. 20 and no resolution what's so ever. Either GameStop has a terrible policy or employees need to be trained better.

Desired outcome: Refund

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TheldrakisCS
TheldrakisCS
, US
Dec 20, 2021 4:09 pm EST
Verified customer This comment was posted by a verified customer. Learn more

so let me see if i follow. you ordered a game on 11/20. it shipped [from what i see you claim] and fedex has it but not arrived yet? what does the tracking say for your game?

T
Author of the review
T
toyzombie
Round Rock, US
Dec 20, 2021 5:24 pm EST

GameStop website doesn't really give info. All it says "Order has been delivered" Luckily i saved the email with the tracking info.

"Delivered
Left in Locker/storage. Signature Service not requested.
Round Rock, TX"

TheldrakisCS
TheldrakisCS
, US
Dec 21, 2021 7:56 am EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of toyzombie

ok so with fedex they try a delivery or if the instructions you accidentally said storage locker when you ordered then it will not go directly to your house. that's not really gamestop's fault they just sell games. they give you the tracking number and your supposed to go to fedex/usps/ups to track them. also your area might be known for lost stuff and fedex brought it to the locker do to this.

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T
4:16 pm EST

GameStop gift card Visa

was going buy visa give between 20 500 they said I could not buy it. but I about one there couple weeks ago. 36050 detroit rd avon ohio employees were rude. never shopping at these gamestop again. product was I on the shelf all I wanted was the gift card no signs saying i could buy it very rude customer services and employees were rude friday dec 18 415

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8:07 am EST

GameStop Delivery of a nintendo switch

Jena Cragg
Dec 6, 2021, 6:36 AM CST
Hello,
I bought a Nintendo switch on November 19th, after a week I called the LSO delivery service, they had no information on where the package has gone too and after 3 calls to them, they have not bothered to call me back as they said they would.

I called your customer service 3 times at this point, 1st time they initiated a return on the original as it was lost in the mail. after that she said she would overnight the device to me. It is still sitting there at this point and it has not gone out.

however, the email I got confirming that the new one was awaiting shipping information I saw that I am being charged 600 plus dollars. I already paid for the first one.

At this point I am over the GameStop stuff, I called Friday and asked if I could cancel the order as I do not think I am going to get this.

They told me I would have to wait because they could not cancel it, so I am going to be charged yet again for something I do not have.

They also told me the initial payment was supposed to be back in my account Friday. I do not want to be charged more money. the email I got said I would be paying another 600 plus dollars; on top of the amount I have already paid.

Can we please get this fixed, cancel my order and return the original amount as I do not have the product and I have no confidence that I will be getting it. I don't know how they can not cancel before I am charged for it. it makes absolutely no sense.

It is now December 7th and still have no movement on the refund of the firts that got lost, then the second that is still sitting somewhere supposedly and on its way, which it is not.

I sent the above to game stop their reply was less than helpful reply below

Jennifer (GameStop)
Dec 6, 2021, 11:12 AM CST
Good Afternoon Jena,

I completely apologize about this happening. I do see the replacement. I am working on this right now to get this fixed so we can send out that animal crossing Nintendo.
I hope you have a great rest of your day. If you need anything else at all, we're more than happy to help.
Thank You,
Jennifer

My reply to "Jennifer"

I just want to cancel it, I don't want the console anymore, I don't want to be charged twice.
Please cancel this order and refund the 325 from before I dont trust it getting here.
I have asked several times to cancel. I will return it if it is sent to me.
Please cancel this and refund the original. I dont want it anymore. I dont want to be charged again either

No reply to this as yet. and still no change in the shipment that I want to cancel but they tell me they cant cancel cause a label has been printed, which is just stupid.

I asked for the whole thing to be canceled and to get refunded I am one frustrated customer.

Desired outcome: Cancel and refund

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Update by Jena C
Dec 07, 2021 8:42 am EST

Order number [protected], Tracking for the original device that got lost ZY06L2F7

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T
8:59 pm EDT

GameStop Clerk/cashier

Everything offended her even though she was making many mistakes and couldn't do basic math without a calculator. She removed money from the gift card she gave us for trade-ins because the games were missing. We apologized but she wanted to keep all the receipts she gave us and refused cash for the missing discs. I asked if she could take a pic of the receipts on her phone instead of keeping them and this upset her and she refused to answer. She was given the receipts and then didn't want them. She slap the receipts on the counter. We didn't take them. She had made a big deal that her employer would suspect theft if she didn't have them. She was obviously insulted, was on the verge of tears, and spoke badly about us to other customers in front of us.

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3:15 pm EDT
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GameStop Used game purchased does not work

I purchased two used games from GameStop for my son's birthday. Because they were a surprise, they were ordered early before his birthday and not given to him until his birthday. The one game worked fine, the other, which cost more, was in seriously bad shape and did not work. Since they hadn't been opened or tried before their 30 day return policy, they won't accept it back. Supposedly the customer service agent tried to create a label and couldn't. So, we are out the $34.99 we paid and my son is out a birthday gift. The game in that condition should have never even been sold or shipped.

Desired outcome: Replace the game or get a refund

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2:49 pm EDT

GameStop Shin Megami Tensei 5 preorders

SMT 5 went live on your site before retail links were set up on the developer's website. The premium edition on your site was immediately sold out to Bots.
You need to cancel these orders and apologize for not limiting it to one per customer like every other retailer. If this is not fixed you will be open to a class action lawsuit, something a company in your weak position could not afford.

Desired outcome: Cancel SMT 5 Premium Edition orders by BOTS and make it ONE PER CUSTOMER

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3:56 pm EDT

GameStop Customer service and regional manager

My son, who was a regular customer of GameStop has been trying for over a year to get back money that was stolen from him at a GameStop in Monroe North Carolina. He has been given the run around for almost a year. He went through all the hoops that were required of him, filed a police report, got an investigator and has talked with so many managers from the store and other stores in the area and he still has not had anyone help him. The district manager was contacted, I here he is now the regional manager and we are told, "we have not heard anything yet!" Poor customer service at Game Stop. After reading all of the other reviews, I will never step foot in another one of these stores again. Will Blackwell is the District manager/Regional manager. This is just unacceptable for a store to be able to do this, this was $340, and it was his money.

Desired outcome: To make sure that employees are held accountable

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2:13 pm EDT

GameStop Store service

Stopped at your store on Madison st to make a purchase. With no mask mandate in the state of Tennessee, Montgomery county, or the city of Clarksville your employee asked me to leave and would not allow me to make a purchase. I have pre existing medical that will not allow me to wear a mask. As someone who enjoys playing console games i will now carry my business else where, and remind people who ask what type of service game stop offers

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11:54 am EST

GameStop Game code had already been redeemed

My daughter purchased a digital code game for $30.00. Upon opening and trying to download the game, she received a message stating the game code had already been redeemed. She contacted the store which directed her to call/email the customer service link for a new code. She got nowhere with that direction, so I accompanied her back to the store to either get a refund or a credit for her out of pocket cost. The young lady at the desk proceed to tell us that there wasn't anything they can do, including reimbursing her the cost because she does not know if we gave out the code to someone else to use, "REALLY" (what sense would that make, if you bought it to play it)! I responded maybe an employee took the code and closed the case back up. She stated that it is not the policy of the store to reimburse for digital games, I asked her why are you selling them, I consider it defective. I asked for the store managers name, which she refused, I also asked her name because her badge with turned over. She refused to give me the managers name but offed to give me the corporate number. I asked her for a pen to write down the information, she replied she couldn't because of COVID! and asked me to leave the store or she will call the police. I told her go ahead, I'll be waiting for them outside. Once the policy arrived, I explained what happened and he went in and got the information for me. The employee name is Fiorella Holness and with employees like that you will always lose business. I am requesting a refund of the monies paid for a game that is useless.

Desired outcome: refund

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12:32 am EST
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GameStop Assassins creed valhalla ultimate steelbook edition

Bought this game expecting it to be like all the others in the series. For the record I played all the main titles since the first one, and while sometime there were questionable moments, lines were never crossed. Till now when I read the previews and the game box, seen the trailers, and nothing seemed to mention the anti Christian stance that was taken in the game. It's not like on isolated mission or side quest either, you are forced to raid and burn down Christian monasteries to progress further. This is a total taboo and quite frankly hateful to people of the Christian faith. But this is not the only instance, the game villinzes Christians, treating them as horrible evil people, or portrays Christians as weak and inferior. The game is bigoted and a clear example of hate speech. So I went back with the game in perfect condition and with a receipt. They refused to give me a refund or store credit, they claimed they could only give me a trade in of $25. This is religious intolerance and persecution.

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3:37 pm EDT

GameStop Nintendo switch bundle

I ordered a Nintendo Switch Lite Yellow System Gamer Bundle from Gamestop online on 4/15/2020. On 4/21/20 we recieved the order without the Switch game system. The status of the order on Gamestop website said "Partially Shipped." We waited until early May to start contacting Gamestop to inquire as to the status of the Switch. Email inquiries were not answered with any specific information as to where the order was (only a automated answer). We called customer service numerous times and were put on hold for over 1 1/2 HOURS each time. When we reached a customer service representative we were told the Switch was delieverd with the other items. I assured them this was not the case and was told an investigation into UPS would be inititated, as this was an ongoing problem - UPS or someone taking the Switch out of the package (which was unopened). I was told I would be contacted with information on my product. I was not contacted. I called back and asked for their corporate number. This number routes me to a recording stating they are closed, or, if I choose the customer service option I am routed back the the original call center. At one point I chose the "Accounting" option and spoke to a person who works for Gamestop, in their corporate office. This person took my information and assured me I would be contacted by someone who would help me. I was not contacted. I called customer service again requested a refund. I was told they would put in a refund request. Each time I called I was on hold for over an hour and the employees all take the same information and say the same thing. Eventually an employess stated he would start the refund process. I have not received a refund and it is WAY past the timeframe given. I am unable to be on hold for hours now because I am a teacher. I continued to email Gamestop and am either getting an automated email respone or am getting the same reassurance that my concerns are being investigated. Any calls to their retail stores are immediatley shut down by employees stating they have nothing to do with online orders. I am a public school teacher in Arizona. I spent $378.37 on a gift for my daughter during a pandemic. I have never gotten Switch, which represented $199+ of the order. I ended up purchasing a Switch at another store using a credit card. I am so far beyond frustrated with Gamestop I don't know what to do. The debit card I used is now expired, so again, I'm not even sure I'd get the money in my account if they did refund it.

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12:55 pm EDT

GameStop Delivery ps4

I order a ps4 from gamestop and delivery company was fedex I havent received my item i call FedEx and FedEx lost the item and i have call fedex and they did a investigation and the case was close gamestop havent send me a new item i been calling gamestop going to the store and nothing yet it been i month i just wanta new item gamestop is playing around i have all the claims from fedex and reference number from. Gamestop and when I call gamestop it always u will receive a call in 24hr and never get a call

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3:53 pm EDT

GameStop Received an empty game case

I ordered a game online on May 4th. On May 8th I received my package and when I opened it I found an empty game case. I called customer service and after being on hold for 2 hours got a hold of somebody who stated the game would be shipped, and I would receive an email with the tracking number. This did not happen. I called customer service on May 12th and was on hold for 3 hours. I was told my order was at the warehouse and that I would receive it no later than Friday May 15th I asked for the tracking number and was told it would get emailed to me. Friday May 15th comes and goes and I have not received either an email with a tracking number or my game. May 16th I called customer service a third time and I am told that there is record of my previous calls but no one is responding or nothing is being done or something to that effect. After all the BS excuses I stopped listening. I was also told by the lady that I talked to that she sent an email prioritizing my request and she would call me back if she did not hear anything from them soon. Two days later no phone call. All I am asking for is what I paid for and they can't even follow through. I have sent numerous emails only to get an automated response. This is theft plain and simple. They received money from me and failed to send me what I ordered and will not make it right, this is totally unacceptable.From all the reviews I have read I find it hard to believe that they can stay out of court and not go bankrupt

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2:55 am EDT

GameStop Turned away for paying with cash

I'm not sure if this counts as a complaint, however, I have bought thousands of dollars of merchandise and systems from gamestop. Today, my teenager daughter went into the store, and she was turned away for paying with cash. This hasn't ever happened, in which resulted in no sale. We stood outside and waited since the store was at capacity, but they the person didn't say they were not accepting cash when we went outside. So we waited almost 10 minutes to get inside to be told they couldn't accept cash. Is this right? My email is [protected]@gmail.com

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3:53 pm EDT

GameStop Employee

-4/15/2020 I purchased a ps4 game headset for pickup today at store. I live 40 minutes from the store. I received email that pickup was ready. I arrived at the store at 7:30 pm. Stood outside the store and called the number 12 times no answer to advise I was outside. The store employee hide in the back avoiding work. There was multiple customers out front waiting and calling as well. Employee did not answer phone nor come from back of the store til after closing at 8:03 pm. I knocked on the glass he came out and advise the employee that it was absolutely ridiculous to have to wait over 30 minutes and after closing to catch him to do his job. He did not acknowledge me or apologize, although there was no excuse. From the customers out front they stated this is not the first time this employee did that. States he always hide out in the back to avoid work and you can never get anyone at the store when he is there at this location. The worst experience I have ever had

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5:45 am EDT

GameStop nintendo switch legend of zelda

Ordered a game online, the system must have been faulty because when I had attempted to complete the purchase it said the transaction was rejected. I then tried two more times with the same paypal account and once with a different one. I then gave up. 30 minutes later I come to find out I was charged 3 times! Tried contacting gamestop with no success, so now i'm $100 in the hole and have no way of getting my money back. It's insane and borderline criminal.

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9:56 am EST

GameStop the woman employee working on december 15 2019

I called this gamestop to ask a question about a game I had purchased there and the woman working there hung up on me. So I called back thinking it was an accident and she got very nasty with me and started to yell at me for no reason at all. This is the second incidence Iv had with this woman who wont even give me her name. Very unprofessional and rude. Iv spend alot of money at gamestop for I have 3 boys who love video games but I'm sorry to say that because of that woman I will not shop at gamestop anymore.
THANK YOU,
Brittney Seidl
b.[protected]@gmail.com

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1:45 pm EST

GameStop we were sold an empty case

My mom and I were purchasing a videogame for my younger brother. We bought a brand new copy, we bought the warranty and kept the receipt, and there's not even a game in it.
We bought a 70$ empty case.
So now it's the day of his birthday, we have an empty case, and the roads are closed across the state because of blizzard conditions. It could have ended very poorly, because he has autism and has been hyperfixated on the game for a long time. Luckily my sister owns the same switch game so she gave him her copy to download and play for now, but it's still shocking to buy a brand new game and receive an empty case.

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