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Food Basics
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Food Basics Reviews 126

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J
5:30 am EST

Food Basics Improve customer service

I am a huge fan of Sobeys and a regular customer but some of their stores have a less than perfect customer service system. Many stores have the hateful practice of selling lottery tickets at the regular check out counter that results in the interruption of the flow of customers. It also had other obnoxious results. At the Highland Street store in Kitchener, for example, if you complain about the delay one is likely, as I was, to be treated by management as a pest. The manager of that store, instead of listening to my complaint, stood over me and simply told me to wait. The store on Lincoln Road in Waterloo, on the other hand, has a separate counter at which to buy tickets. I don't know how much authority Head Office has over the practices of individual stores, but if possible they should simply demand that all their stores separate these two functions.

Recommendation: Complain to Head Office if you dislike their present system of delivery.

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Food Basics Complaints 125

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T
12:58 pm EDT

Food Basics Denied service animal

Food basic at Sunfish centre on fisher-hallman. Came in with my service dog and a staff member Lorraine was very hostile saying my dog is not allowed to be in here. When informed he’s a service animal she kept asking me what is he alert for. I am not sure of her question and kept asking her what she meant. I asked her if she’s asking about my disability, she kept saying no I’m asking what his alert for. She also said he doesn’t act like a service animal. He fully is a service animal and doing his job. Please see recording if possible. This incident occurred August 24 around 1015. I called the department and spoke with the manager, Cheryl Bordeau which she was not apologetic and pretty much said she’ll talk to Loraine. I will be reporting this to the human rights as this is in violation of my right. I was not welcomed and didn’t continue shopping. Do your employees been trained regarding service animal?
You can email me at [protected]@hotmail.com or call me at [protected]

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2:01 pm EDT
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on May 23th l noticed $265 taken from my bank account from Food Basics l contacted your company on CHAT as l have been sick and unable to talk, l again contacted numerous times always told it was a mistake and will be corrected well here we are a week later and still no money refunded... l also had an prior issue as l had asked for month to month membership...

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5:25 pm EST
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Food Basics Orange Juice

Not understanding how Food Basics has the audacity to increase the price of their Irresistible Orange Juice 2.5L from $4.44 to $5.99 in the last few weeks. This is absolutely outrageous that they are allowed to increase this by 35%. This is no where the price of inflation and this type of pricing behaviour should be prevented.

I have only selected this product to highlight the inappropriate or unjustified price increase, but this has been implemented on numerous products.

Not too sure why a company needs to make a $218.8 million profit for the last quarter on selling food and produce that are essential to mankind.

We as individuals work hard to support our families, and I did not see an increase in my salary of 35%. How does and organization like Food Basics get away with this type of consumer price gauging.

According to the World Bank the average orange price has only increased 3% in the last year. That is a significant difference from 35%...

Desired outcome: Too see Food Basics make a change to the pricing to an acceptable level that is inline with inflation or slightly below inflation.

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Is Food Basics Legit?

Food Basics earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Food Basics to be a trustworthy company. Although there's a 4% resolution rate for customer complaints, which deserves attention, Food Basics is known for their high standards and safety. If you're thinking about dealing with Food Basics, it's wise to check how they handle complaints.

We found clear and detailed contact information for Food Basics. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for foodbasics.ca can be seen as a positive aspect for Food Basics as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Food Basics's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Foodbasics.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Food Basics and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Food Basics has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 125 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Food Basics. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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L
10:43 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
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Today January 5th at 10am I’m doing groceries for Instacart at this branch unit#1 3712 Innes Blvd in Orleans. I’ve had an emergency I had to stepped out for less than 10min and asked a huge favour to Staff Zanit and relied on her words that she will keep my cart with my groceries and soon as I came back me grocery items are gone and I’ve asked her and she...

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A
12:11 am EST
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Food Basics Im complaining about your broken kart .

Hi

Im a regular customer of your store. Today around 8:20pm.I visited in food basics I took a cart from outside that was broken on top lock side.when I was moving kart, on that time my jacket stuck in broken part of kart & is damaged.now my jacket tear from arms, just because of your broken kart.now who is responsible for this happen.that was-my new jacket & it’s very extensive. When it’s happen, I told one of staff member but she denie me & not gave me proper response.Can you explain me who is responsible for this. Plz give me positive response in that concern.

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4:40 pm EST
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I was visiting your store on regent street Sudbury Ontario Friday, November 24 with my 90-year-old aunt who was there shopping as well as buying gift cards for her family. What we had a problem with was the cashier asking us why we were buying gift cards that was such an inappropriate question it does not matter why my aunt was so insulted. Do better

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4:18 pm EST
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Food Basics Dividers from meat bunkers

We visited one of your stores monday November 20th at around 9.10am we went through the vegetable and fruit isle when we turned to go through the lunch meat and hot dog isle I stepped on an object and went flying up in the air and came down on my left hip.

One of your employees watched it happen and came over to see if I was okay I got up off the floor and looked for my phone that flew out of my hand turns out my phone now has a crack in the corner of it..I'm still sore and stiff I don't understand why these shelves are left where this could happen this is total neglect and have been told by a few people to contact a lawyer over this i want to make sure this never happens again to anyone... please contact me at

[protected]@hotmail.com

Brenda mcleod

31 queenston st St Catharines Ontario L2R2Y8

[protected]

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B
2:01 pm EST

Food Basics Oak canyon romaine hearts / bella vista produce

bought 3 pack last week from food basics barrie & while I understand they recommend was before use we have VERYT SELDOM found this necessary with the andy boy lettuce you usually carry. This stuff (being polite) however is FULL OF DIRT... by time cleaned up & left to dry, 1/2 of it had no solid crunch texture anymore

PLEASE - pass on to your purchasing team - GARBAGE DOES leave a bad taste in your mouth

THANKS

S. Paul Aston

Desired outcome: you consider NOT promoting this product !!

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12:04 pm EST

Food Basics The gates at the entrance

The gates do not open automatically, they must be pushed and held or they jump/swing back to hit you. My grandson is 4 and he was smacked in the face by the gate.. The stratford store is not to blame, it is the management who decided to put in inferior gates, I hardly want to go into the store any more as a regular shopper. Thank you for looking into this issue.

Desired outcome: put in proper gates or get rid of them , Thank you

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3:04 pm EST
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Question - Is it possible to purchase Cloverleaf tinned skinless boneless pink salmon (142g or 150g) in bulk at a reduced price? Circumstances – NOTE: Please read this entire section to understand the background and nature of my question and inquiry. Thank you. I originally posed the above question and information directly to Cloverleaf who replied that...

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7:52 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

Food Basics Produce is rotting

Sept & Oct /2023 - 2x in the last month I have noticed rotting produce or all going bad. It never use to be like this! Bought cranberries for thanksgiving dinner. When I opened the package they were all rotten. Had to throw out lean ground beef I bought. When I thawed it out, after being in the freezer just 2 weeks, it was a pale grey shade and smelled bad. So the owner is buying spoiled items and charging full price and making money of many disadvantaged people who live in the area. When you ask for the store manager there is a Muslim woman who dismisses your concerns rudely. I will not shot there anymore.

Claimed loss: Collectively $25.00-$30

Desired outcome: None

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12:56 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
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Hello, This is my second attempt to file a complaint, I would like to lodge a formal complaint about the manager, Tripp Tripathi, Food Basics Sarnia location. I've had words with him a couple of times over the dispensing of my prescriptions in the past 6+ months or so. Please note that I am a 67 year old woman with a back injury undergoing treatment with...

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7:52 am EDT
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Food Basics Food was expired

I went to food bacis on 10/19/2023 to go get some things for diner.

I bought hot chilli x2 =1.98 and got one that’s was gluten free witch was 99 cents I also bough chicken thighs boneless witch cam uo to 9.11 then I got 2 Beatrice mike chocolate witch came up to 3.76 then went to the bakery and got the little mini cupcakes selection brand witch came up to 4.49 all together I spent 20.33 but after eating some little mini cupcakes I looked at the packaging and say that the little mini cupcakes where expired.

The expiration date says Oct 13 2023

After eating them I felt really sick and still have not been feeling good.

You guys can email me at [protected]@gmail.com

Desired outcome: I would like something back in return for this please as I was not the only one who eat a couple of the exspired food.

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8:53 pm EDT
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Food Basics Feedback techno glitch

I've been submitting receipt Feedbacks to Food Basics and all have been cancelled by a techno glitch at the Submit page of the website.

I've tried to reach customer service to determine what the problem is and FB is from my experience unreachable by phone or online. The Metro.ca FB website has no Sign-Up page so its impossible to connect. This has been going on for weeks and not reaching FB. I want to speak to their customer service.

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4:41 pm EDT
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Sunday September 17th I went to food basics on Geneva St (St Catharines, Ontario, Canada) as the “Flipp” app Indicated chicken wings (Selection brand) was on sale for 12.99. In the store it listed $13.99. I talked to an employee and they indicated they cannot price match or honour the price listed on the flyer (on Flipp) even though it’s their own store. Sure it’s not a big difference ($1) but false advertising is not cool.

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3:41 pm EDT
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False advertising. Went to food basics to pick up sausage which was on sale, no limit listed in flier. When I got there, they would only let me take 2. There is no reason for store limits not to be in flyers since you're required to put the location in online before you can view the flyer or are stores just randomly deciding to limit products, too bad for...

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2:19 pm EDT
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I shopped at store 100685 Aug 21 at 17:20 cashier 154 in Georgetown because I took a friend to an appointment. I looked at my receipt when I got home to Scarborough and was overcharged by $5.00 I bought red grapes because they were on sale for $6.57/kg. but was charged for cherries at $10.98/kg. I contacted the store manager and he told me my money could...

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10:41 am EDT
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Food Basics Cashier gift card fraud

On july 29 at food basic bracebridgethere were several items at 40$ off the cashier who served me was extremely rude, no discounts were taken off, she refused to listen to me when I pointed that out, I just retired and was given a gift card, from my employer for $100.00 when she endorsed it as per copy of my bill the amount of $4,54 was redeemed remaining balance of $95.46 as per bill of sale I have kept, the remaing I paid with debit card, ithis was first time I used gift card, she endorsed the card for 4.54 and said it was finished, I asked to pay the 4.54 get the card back to take to my hr rep to imform the card wes endorsed, she refused and kept card, so I went to customer service, the rep was very nice and apologetic, she took off the 40% on the marked down items and refunded my money, after I explained about gift card, discrepancy she went back to cashier no 131 as per bill. And retrieved card checked the card and it had $95.46 left on it and gave me back the card, which the cashier would not, saying I t was endorced, my guess the cashier was going to pocket it, with the remaining balance, when I asked the customer service how this could happen, she replied she could not explain it

Apoligized and I left, this was terribly upseting to me, almost being scamed

By this cashier, im glad I went bask to customer service, and got the card back, and not just left store thinking my employer gave me a card which was

Already, endorsed, I would like to hear from food basics as to what remedy was taken to keep this from not happing to another customer. Yours truly

Virginia bruhm v. [protected]@gmail.com

Desired outcome: remedy to keep this from happining again to other loyal customersof wich i am one, and hope to remain as one

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9:40 am EDT
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Service This is in regards to the Port Colborne store. I wish to be Contacted regarding this complaint. I have Never received such terible servuce and wish to further escalate. I spike with tge store manager and altough im sure she will follow up with this cashuere, i need thus further escalated. Im wishing to go as high as posible even media.

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8:41 am EDT
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Food Basics Customer service

Thursday July 6, 2023 me and my friend went to do some groceries at the food basic in Orleans (ont)

Online the store hours stated that they closed at 10h00 but for what reason it was 9h00 in the store. We nigh have enter the store close to their closing time.

We heard the lady once saying the store is closed. One of the older employer was so rude with us in front of all the other staff. She told us you have to use the self checkout because we are closed. The shelf check out can close on you anytime because we are close.

She even said to us: you know some people want to go home you know. She said she mentionner it 3 times over the intercome. We heard it once not tree times.

We even apologize and I said had a great evening, she walked right in front of us ignoring us. The young lady at the self checkout was really nice.

I am just glad our kids where not with us to witness this situation.

I guess it is not for everybody costumer service but to treated that way was really not necessary. I really hope that nobody has to be in the situation we had yesterday.

We manage to pay for our 2 order with the shelf checkout, load all of our groceries and was starting my truck at 9h08.

We left the store, I was so frustrated. Nobody should be treated this way. I guess costumer service is not for everybody.

Because of the costumer that this employer gets a job and a pay check every week. What a great example she showed all those young kids yesterday. None of them where saying anything.

Desired outcome: I Hope someone reach out to us. This situation was unacceptable

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Overview of Food Basics complaint handling

Food Basics reviews first appeared on Complaints Board on Oct 13, 2010. The latest review Denied service animal was posted on Aug 24, 2024. The latest complaint Juice food was resolved on Mar 23, 2018. Food Basics has an average consumer rating of 1 stars from 126 reviews. Food Basics has resolved 6 complaints.
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  1. Food Basics Contacts

  2. Food Basics phone numbers
    +1 (866) 922-7427
    +1 (866) 922-7427
    Click up if you have successfully reached Food Basics by calling +1 (866) 922-7427 phone number 5 5 users reported that they have successfully reached Food Basics by calling +1 (866) 922-7427 phone number Click down if you have unsuccessfully reached Food Basics by calling +1 (866) 922-7427 phone number 4 4 users reported that they have UNsuccessfully reached Food Basics by calling +1 (866) 922-7427 phone number
    11%
    Confidence score
    Customer Care
    +1 (844) 414-6456
    +1 (844) 414-6456
    Click up if you have successfully reached Food Basics by calling +1 (844) 414-6456 phone number 0 0 users reported that they have successfully reached Food Basics by calling +1 (844) 414-6456 phone number Click down if you have unsuccessfully reached Food Basics by calling +1 (844) 414-6456 phone number 0 0 users reported that they have UNsuccessfully reached Food Basics by calling +1 (844) 414-6456 phone number
    Online Pharmacy Service
  3. Food Basics emails
  4. Food Basics address
    5559 Dundas Street West, Toronto, Ontario, M9B1B9, Canada
  5. Food Basics social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024

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