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Firestone Complete Auto Care
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Firestone Complete Auto Care Complaints 600

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9:15 am EST
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Firestone Complete Auto Care On-line appointments

At 7am on 11/28/22 I went to Homer Glen Illinois web site and booked an appointment for 11am. There was several appointments available.

I just received a call from the manager of the store at 7:50am telling me he could not take my truck in today because he does not have time for my tire rotation an balance. He said I could try on Wednesday 11/30/22 .

WHY DOES HE HAVE APPOINTMENTS OPEN ON-LINE FOR TODAY AND TOMORROW IF THEY CANNOT DO THE WORK?

Desired outcome: Was told to try on Wednesday

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10:36 am EST

Firestone Complete Auto Care Veteran's day sale / overall customer service and honesty

I filed a case number with Firestone's complaint line on 11/10/2022 (#2679311) at around 9am. I was told that I would hear from district manager or region leader within 48 hours. As of 11/22/2022 I still have not received a call, text or email from anyone at Firestone.

My issue was with the store on Preston Rd. at 4700 block in Frisco. Not only have I been a loyal customer of Firestone for almost 10 years, but I have been using this specific location for over 4 years. I have the Firestone credit card and only use them unless they cannot resolve an issue on one of my 3 cars.

There have been several issues over the last couple months but my main complaint stems from dishonest business practices around their Veteran's Day Sales (I also happen to be a disabled veteran). I had previously been in the store for other services, and they advised that my 2018 Land Rover needed new brakes. I asked for a quote at the time and the tech told me it would be around $800 - $850 (pads on front and back, rotors on back). I told them I would need to speak with my wife as she preferred to use the Land Rover dealership but that I would prefer to use Firestone. I then went back to the store a few days later to verify the quote so I could compare to Land Rover's quote. They again told me that it would be $850 (pads on front and back, rotors on back) and that they had a sale coming up where I could save $100 on the service. Two days before the sale (Veteran's Day Sale) I called to once again verify the price, to ensure they had the parts and to schedule an appointment so I could bring my vehicle in on Thursday 11/10/2022 at 8am. The final price quote was for $850 (pads on front and back, rotors on back).

I arrived on the morning of 11/10/2022 to a busy store and waited for almost 45 minutes even though I had an 8am appointment (understandable with the sale just starting I guess). The tech finally got to me (he remembered who I was) and started to check me in. Upon going out to the vehicle and typing on his computer for almost 5 minutes he told me that with the $100 off sale (since my cost was over a certain amount to qualify for that discount) that I would need to pay $850. I was shocked and in disbelief as I thought there must be a mistake as that was the EXACT price, I was previously quoted (3 TIMES) without the discount. I told him to please double check as that was the cost without the discount and that I waited until this day so that I could save the $100 since I had just lost my job. He told me that it is was indeed correct and that they must have quoted me the cost without tax and some other obviously made up add on. I explained that that made no sense as I had been very specific in my previous quotes that those were the TOTAL costs with EVERYTHING included. He told me that he was sorry but that was the price like it or not, take it or leave it. Now, remind you, this is a place that I come to often and have been very loyal to. I was incensed and told him that this was fairly obviously a dishonest business practice to quote me a price (THREE TIMES) and then when I come in for the $100 off sale it is the same price. He said that I was wrong and he did not have time to argue.

At this point, I left the store and went home where I immediately called their local complaint line and filed a complaint (#2679311). As stated before, I was instructed that I would hear from a senior leader within 48 hours as they take these kinds of complaints very seriously. They took my complete and thorough statement reassuring that my incident would be resolved as it was not acceptable practice to treat customers this way, especially loyal ones. As of today, 11/22/2022, I still have not received any communication from anyone at Firestone.

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11:39 am EST

Firestone Complete Auto Care Juan Soto - Store Manager - Shrewsbury MA - New Tires for Ford Fusion

About 3 weeks ago I purchased 4 brand new tires at Firestone in Shrewsbury MA, located at 27S Quinsigamond Ave. I had a very good experience

Today, November 18, 2022, I started driving the Ford Fusion, and got a message that read tire low. I immediately drove to Firestone in Shrewsbury MA.

I started talking with a very nice gentleman, Vincent Casillo. He said the tire may be low due to the cold weather. I said that does not make sense to me because the tires are brand new and that has never happened to me. Vincent said he could check to make sure there is enough air in the tires, but if it needed to be fixed, he could not fix it right away. I further explained the tires were purchased only 3 weeks ago and I had appointments to get to.

All of a sudden Juan Soto started screaming at me stating they are very busy and I have no business coming into his store demanding things. He screamed at the top of his lungs.

Vincent continued helping me and I found out there is a problem with the back right rear tire. He said he could not fix it till 4:00.

Juan Soto left the room so I told Vincent I would never bring my personal vehicle to them based on the way Juan Soto screamed at me. Juan Soto has no business working there or with people.

Desired outcome: I would like a phone call back at [protected] letting me know what will happen to Juan Soto.

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6:40 pm EST

Firestone Complete Auto Care Service and Safety

Firestone has my car for repair, technician called and inform me they could not repair my car I need to take it to the dealership. Firestone closes @ 5pm, I called back to inform them that I get off work @ 4:30 pm and would not make the 5pm closing window (did not get tech name) advised to leave my key in the car and I would be there after 5pm to pick up my car, per tech okay.

I used an UBER to Firestone to pick up my car, IT WAS NOT OUTSIDE.

the store was closed its dust dark and my uber had to leave because she has another pick up, I am a middle-aged female stranded with no ride, this Firestone is located in an isolated area.

This is unacceptable in all areas of customer service, and safety. I would greatly appreciate it if someone could contact me concerning this matter.

Firestone 3940 US Hwy 98 N Lakeland, FL 33809

CS# 2681267/ Submitted with customer service agent.

Desired outcome: contact from FIRESTONE customer service LIAISON. and PAY FOR MY UBER BACK HOME.

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12:29 pm EST

Firestone Complete Auto Care Service Engine Soon light.

Firestone replaced mass airflow sensor. Service Engine Soon light continued to stay on. Returned car to Firestone. I was told by Michael the manager, that Firestone does not reprogram the computer, which I was never told before service was rendered. I was told to take car to dealer. I did. dealer charged me over $239 to reprogram and test. Dealer did find the code that caused the light to come on (mass air flow sensor). Service Engine Soon light was now off after reprogramming computer. A few days later, the light came back on (Service Engine Soon light). Contacted Firestone. Manager Michael was adamant and combative when I asked for a refund. In the meantime, the credit card company Firestone uses (CFNA) is threatening to charge me late fees.

Desired outcome: Full Refund to the Credit Card company (CFNA)

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2:03 pm EST
Featured review
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Took suv into get tires put on beginning of oct. Had 1 tpms out already new that they brought to my attention. We decided to fix it for 82.50 guys come back and said they cant right now its a new system and they still havent figured it out so well set another time to fix. When I pulled out checked tire pressure and another one was out, called to complain to...

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1:22 am EST
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Firestone Complete Auto Care Mounting New Tires

Went to purchase a set of tires for Mercedes C250 and it was brought to my attention that one of the studs was broken which I clearly stated that all of the studs was present before entering the bay. I asked to go out to see exactly what had happened and the tip of the stud was still in the hud which was barely hanging on and we took it off by hand. Again, all studs was present before taking off wheel which they know and cover up indicating at the end after tires has been put on that they found a broken stub. If that was so, I should have been informed before performing any work on wheel. Pic of broken stud that wasn’t taking out before and thrown away with the other piece. It was documented as stud broken into hub prior to service, so now it becomes my word against theirs word. No hub is needed because stub wasn’t broken inside, they have one half and I have the other half

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3:41 pm EST

Firestone Complete Auto Care Service

Made an appointment a week in advance since we have only the one car. Our appointment for 4 new tires and check for lifetime alignment. After 45 minutes I asked when they were going to take our car in. The salesman said he would take it back in and try to get them back on schedule. A young black gentleman had been waiting 4 hours and another lady has been waiting 3 1/2 hour.

We have been here now 1 1/2 hours and time is still running.

Please have someone look into this. Have never in 30 years been waiting like this!

Desired outcome: Meet appointment times once again!We have other things to do that is why we made an appointment!!!!!

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11:18 am EST
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Firestone Complete Auto Care Terrible service and communication

I dropped my vehicle off for service at Tires Plus 9050 Bonita Beach Road in Bonita Springs on a Thursday morning to have a check engine light code checked, address the shaking in the front end upon braking and do an oil change. I was told the vehicle should be done by the end of the day on Friday. I was no able to reach anyone at the store after multiple phone attempts. I just rang and rang... I finally got ahold of someone on Saturday morning only to be told that they had not had time to get to it but would be on it shortly. at the end of the day is was still not done. I picked it up at Noon on Sunday only to hear a bunch of excuses as to why they didn't even diagnose the check engine light, he said he took it for a test drive and felt "No" shaking or brake issues upon braking (which is quite obvious if you actually drove the vehicle). The only things that was supposedly done was the oil change but they didn't even change the mileage sticker in the window so I don't even believe this was done! I spoke to the service manager who apologized and said he would do the work in one day and at a discount for my inconvenience. We made an appt for the following Thursday. I dropped of the car on Wednesday and picked it up on Saturday morning and AGAIN nothing had been done.6 days without a vehicle and nothing repaired and no compensation for my lost time and inconvenience. Worst Auto Repair Service I have EVER experienced by FAR. Please make this right! you can look at my account and see how much I have had done at Tires Plus across the US.

Thanks for your prompt attention to this matter.

Tommy Johnson 952.500.2027

Desired outcome: Make things right and compensation for my time!

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5:56 pm EST
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Firestone Complete Auto Care Came in for oil change and tune up

Went in for service on 10/24/2022 for tune up and oil change. Oil change was completed but I was informed the tune up could not be done due to 3 spark plugs not being able to be removed due to cross threading. Only 2 spark plugs were able to be removed but the tech put the old plugs back in. Upon leaving the store, my vehicle began to improperly operate and I immediately returned to the store. After arriving at the store, the tech tightened 2 spark plugs and a hose they claimed was loose. I left the store after the second service and my vehicle continued to operate improperly. Then I returned the next day on 10/25/2022. The tech ran a diagnostic test and multiple codes came up about what was wrong with my vehicle. No diagnostic testing was completed on 10/24/2022. I took my vehicle to my mechanic to see if he could remove the spark plugs and he removed them without issue or incident. Today, 11/9/2022 I returned to the store to inform the manager about my mechanic removing my spark plugs and I was treated very rude and unprofessional. I spoke with the manager and the mechanic. The mechanic made comments stating "Well Lebron James can dunk but I can't" And "If your mechanic took them out we need to hire him!" in a very unprofessional way. No diagnostic issues were detected upon the first visit which is stated on the invoice.

Desired outcome: I would like my vehicle to run the way it did prior to me bringing it in. It has not operated properly since bringing it to Firestone.

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11:31 am EST
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Firestone Complete Auto Care Incorrect information given

Nov. 5,2022 - Montgomery Il. location store #310817- informed Battery was good,needed corrosion protection pkg. Invoice # 141752-$16.99 pd.

Nov. 6, 2022 - problem starting engine - Oswego Il. Location store # 310818 - checked battery- Measured 342 out of 575. New battery purchase - Invoice # 153263 - $244.93 pd.

Would like refund of $16.99 for wrong information given to me at the Montgomery Location.

Desired outcome: Please refund me the original bill of $16.99 that I paid the day before replacing with "New Battery"

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9:54 am EST

Firestone Complete Auto Care 11/08/2022 vehicle service 2009 toyota carolla

I was referred to come here by a relative and sunday when I came in to make the appointment, the clerk was very kind and helpful. This morning, I arrived ready to have my car fixed, but it was a younger guy who was immediately rude, did not make me feel welcome, more so a pest and looked down upon. The lady from the other day did not mention a diagnostic fee of $112, I need my car for my job and I know the fix won't be more than my budget, but I didn't anticipate a diagnostic fee and I already missed 2 days of work waiting for this appointment! I could go down the road to AutoZone and they would do a diagnostic for free. I mentioned this to the young man and his response was so disrespectful I had to just walk away. Why was I not informed about diagnostic fee and told to wait 2 days before my car can get looked at, missing work to be surprised and unable to afford this sudden fee? Besides, I was most certainly not made to feel welcome. A diagnostic fee should be $12, not 112, if there must be a fee at all. I know what a diagnostic is, no one's doing any grunt work, and it just takes a minute. My complaining never works out when I seldom do, so there will be no suprise to recieve a reply to this. Ignore it and who cares right? Just forget it.

Desired outcome: To be properly informed and treated like my business is appreciated

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9:10 am EST

Firestone Complete Auto Care Brakes & general service.

Back on 10/7/2022 I had bakes done on my F150. Retail Store #320368 Invoice 234221.

Immediately (following day) after that work was done I had to return because the brakes were making noise

Now on 10/30 - same store - work order 235249 I returned because same growling noise was coming from the truck. They recommended it go to a dealer for rear wheel bearing repair because they couldn't do it. I took it to the dealership in Rockwall (Rockwall Ford).

They just informed me that the brake pads were installed backwards, and the damage to the rotors and pads has resulted in replacement/re turn surface the rotors. $730.06 (337.42 Removal of faulty pads and replacement due to warping and damage, Resurface front rotors due to damage from incorrect installation of pads additional 337.00 + 8.25% sales tax =$730.06)- There was absolutely nothing wrong with the wheel bearings! Given I've returned this twice to only be told they couldn't do the work I believe you owe me more for my time as well! The original Brake serves from Firestone was also $520.97 + 8.25% sales tax = 563.95 which caused additional damage and the need for the rework. This also needs to be refunded!

Desired outcome: Friestone will pay my bill - I will gladly drop the bill off but someone owes me the repair cost and fees for the faulty work that caused the damage.Total due me - $1,294.01

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Update by Brian French
Nov 09, 2022 11:52 am EST

This gets better. As the Ford Dealer dug into the problem we have discovered that the left front wheel housing and wheel bearing are indeed damaged due to the pads incorrectly installed. Additionally the IWE will need to be replaced. The damage due to improper installation of Brake Pads has done is adding up. We've added another $1,700 in damages to fix these things. Because there was a month between the install and the 3rd visit to Firestone which told me it needed to go to a dealer without identification of the issue, we put a few hundred miles on the truck. The front brakes were at 1mm remaining on brand new shoes in under 30 days. 3 times we went to Firestone. 1st time was just normal visit to get brakes done. 2 others were for them to fix noise and bad brake response. They have lost a customer of 20+ years. Their failure to respond and/or address anything is also astounding!

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9:03 am EST

Firestone Complete Auto Care Recent service firestone complete auto care in augusta, ga on wrightsboro rd.

My recent experience with Firestone located on Wrightsboro Rd. in Augusta, Ga. was completely dissatisfying. I scheduled an appointment a week out for Sat. Nov 5th @ 10am just to verify a diagnose from a dealership and quote me for labor and parts. I was notified by the store manager that they became overwhelmed and would not be able to look at my vehicle on Saturday. Being understanding of the issue I agreed to allow my vehicle to stay overnight and be looked at first thing that Sunday morning (store manager promised this would get done). I was never contacted Sunday of any updates on my vehicle I was only notified when I reached out to check the status around 10-130 am. I was told I was next in line to be inspected hours went by and I was never updated until I reached out again at 2-230, were I was told the issues to my vehicle however my ticket couldn’t be closed due to a systems issue; the person working on Sunday said they left a note for the store manager on Monday. On Monday, Nov. 7, I contacted the store at 830 to speak to the store manager no note was left, and I had to wait again for my vehicle to be inspected. There was no since of urgency in this manner I feel I was lied to on several occasions and as a loyal customer to Firestone I am completely dissatisfied with the way this store handled this situation.

Desired outcome: I would like an apology and refund and I will not be taking my vehicle back to this Firestone location

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12:45 pm EST

Firestone Complete Auto Care Oil change and tire rotation

On October 8, 2022, I brought my car (2019 Mazda CX-5, 26,636 miles) to Firestone in LaPlace, La to be serviced. I requested an oil change and tire rotation. The price was $124.87. After keeping my car all day, I went to pick it up around 4:30pm. When I got there, my car would not drive. I was told there was something wrong with my engine. I had my car tolled to the Mazda dealership in Metarie, Louisiana. Once there, it was discovered that, while oil was taken out of my car, NO OIL WAS PUT IN.

This should never happen. Blessedly, no damage was done to my car because I did not drive it. I am requesting reimbursement for the cost levied by Firestone, the Mazda dealership, and the rental car. In addition, I am requesting $500.00 in punitive for the problems insued.

Total:

$124.87 Firestone

$321.32 Mazda

$224.61 Enterprise Rental

$42.00 Gas for rental Car

$500.00 Punitive

---------------------------------

$1,212.80

I a attaching the bill for tolling,

Desired outcome: See above

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9:11 am EDT

Firestone Complete Auto Care Bought tires and they continue to leak air, brought back several times and they do not fix them.

We bought the tires 8/22/20 from Firestone in Auburn Ma Southbridge St. Since day one we have had problems with them losing air. We have brought them back numerous times and they put sealant around the rims, but it does not last. I have air compressor (thankfully) which I use constantly. The latest incident was Thursday Oct. 27th 2022 when I brought it in for the front right and front rear tires by Tuesday Nov. 1, 2022 the back tire had gone done to 26 pounds and the red light was on. We tried taking it back Tuesday Nov 2nd and the parking lot was being done over so I could not get in. We never should have been charged and we explained to the woman they we have never been charged before because we have defective tires. She is impossible to talk to and really does not have any knowledge of tires. We are going back Saturday and in the mean time we will continue to add air. Horrible place but I bought the tires there so your are responsible for the problem. I want to get a credit back from my card and would like to know what your resolution for these tires that constantly leak. Thank you and hope to hear from you soon.

Desired outcome: To get new tires and be reimbursed for the last charge of $42.91

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2:05 pm EDT

Firestone Complete Auto Care Didn't get what I PAID for.

In Sept, I wrote about my service at my local firestone. I did NOT know where my dealership was, I do now. The letter I wrote was sent to my local rep-- he did not respond. I gave him 2 wks. I had been back 4 previous times. I was charged $199. for a computer reset, with a Cabin filter. I did NOT get the reset. I found the dealership, paid for another Diagnostic so they could see the problem. Firestone did NOT do the rest-- I would like a refund! Instead of $776.00, I should only have to pay $577. I tried 5 times total to get it reset at Firestone. I drove for 2 months with my engine light on. I should not have been charged, until it was done. I will no longer be a Firestone customer. It takes a lot to get me 'angry'. Naomi Wade

Desired outcome: Would like a $199.00 credit on my acc't.

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7:07 pm EDT

Firestone Complete Auto Care Tire installation and oil change

My name is Priscila Sato, I am an assistant professor at Drexel University College of Medicine. My car needed new tires so I stopped by Firestone Complete Auto Care in Wynewood, PA (305 E Lancaster Ave, Wynewood, PA) and spoke to Pablo. He checked my tires and said it would be simple, no special key for my tires, all I had to do was order the tires online, get them shipped to the their store, and schedule an installation appointment. Sounded easy and straightforward. I ordered four tires on simple tire on Oct 22, 2022. Order number 7781826 for Continental CrossContact LX Sport 235/55R19. The tires were shipped to the Firestone location. The tires arrived were scheduled to arrive on 10/26 so I called and scheduled an appointment at the tire location for Friday 10/28/2022 and took the day at work off. The tires were delivered on time and everything was looking good for the installation. I check in on Friday 10/28/2022, also request an oil change, and leave my keys. Everything was no problem- everything will be done. I asked the person who checked me in to please call me when if there are any issues. He informs me that it will be some time, but the car will be ready by 1:30pm. I told him I would be walking around the area as I cannot go anywhere without my car. He tells me not a problem. I never got a call so at 1:30pm I walk back to the store. As I am approaching the store, my car is in the same spot I had left. Before going in the store, I check my car and the tires are the old ones. I walk in the store and I ask them what is going on. They tell me my car has not gone in yet and start saying that 3 people called in and one of them has the son in the hospital. I get furious as I also I have two kids to pick up from school at 3. Importantly, they never called me to inform me that my car was not being taken care of as I had a 9:30AM appointment. I ask them what is the timeline that we are looking here and he tells me no one will start in my car probably until 3:30pm. I cannot do it as I have to be there for my kids. The guy asks me to bring the car back on Saturday, Oct 29 2022 at 9:30am and promises me that everything will be taken care of.

I come back at 9:30 am on Saturday and the same guy checks me in. I ask him if everything will be done today and he rudely says yes. I ask him again, tires and oil change correct? And he goes: “oh we cannot change your oil because we do not have the filter”. Fine, lets get the tires installed finally. My husband comes to get me and I go home. At 10:30am I get a call from someone (Sam?) saying they cannot change my tires. I am furious! Clearly, they have overcommitted and just don’t want to work on my car. I say on the phone: “Clearly you don’t want to work on my car!” and the employee goes “you can say whatever you want” and hangs the phone on me. Nice! I go back to the store and I speak to the manager of vehicle services, James McElhone (card scanned). I go over the events of the past two days and he at least says sorry but that one of the techs got in a car accident. Even if now one tech got in accident (and not three people called in like before and had a son in the hospital), they could have called me on the day of my initial appointment. To me sounds more like a bunch of lies. I ask him if the tires are in my car and he says: yes! I ask for the regional customer service number for Firestone which he gives me the number [protected] (I will be calling on 10/31). I get to my car and pop the trunk to see if indeed the tires are there. Nothing! Unbelievable! I back my car to the shop and ask them to place the tires in my car. Pablo comes out and put them in the car. Shameful! I chat online with simple tire who escalates and gets someone to call me (Gino?). He assures me to take to another installer and get a receipt for reimbursement. He tells me he will email me and all I have to do is respond to the email with the receipt. I ask him to follow up on Firestone and I want to know the outcome of this. Additionally, who pays for my lost time? I make $60/hr. Unbelievable! Lack of professionalism. I expect a FULL response from both Firestone and Simple Tire on this matter. After leaving Firestone and talking to Gino from simple tire on the phone, I called another tire installer and got an appointment for 2pm on the same day (Saturday Oct 29th) for the tires to be installed. Guess what? Tires installed in less than 1h (I have receipt to confirm).

Desired outcome: I expect to hear from Firestone.My email is [protected]@drexel.edu to schedule an appointment so we can speak on the phone.

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12:53 pm EDT
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I took my 2017 Jeep Wrangler to Firestone in Hickory NC to get my new set of tires mounted, balanced, and put on my Jeep. I waited for 3 1/2 hours for them to complete the job. I came back twice to check on the status of my jeep. At no point did they tell me that their machine would mess my wheels up. If they messed one up, then why did they continue to do...

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8:03 am EDT

Firestone Complete Auto Care Tires priced exorbitantyand unnecessary alignment

See attached for store location/date.

I told your service man that I hear a loud thumping noise as I drive and it gets louder with speed. I saw him visually reach in the rear tire to check for cupping. He mentioned nothing. I was overcharged with the tires, as they are $140 at Honda and took my vehicle to Honda shortly after I keep hearing this thumping noise. The report is attached from Honda.

Desired outcome: I want the difference of the tires refunded. Additionally, since the car alignment was unnecessary due to cupping, I would like a refund for that as well.

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Update by Kristen Burns
Oct 26, 2022 8:05 am EDT

I feel like I was totally scammed and expect a refund within 3 business days. I

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About Firestone Complete Auto Care

Screenshot Firestone Complete Auto Care
Firestone Complete Auto Care is an automotive service provider with a history dating back to the early 20th century. The company offers a wide range of car maintenance and repair services. These services include tire sales and installations, oil changes, brake services, battery replacements, alignment, and engine repairs. Additionally, Firestone provides routine maintenance and vehicle inspections to ensure that cars are operating safely and efficiently.

Customers can also purchase tires directly from Firestone, with a selection that accommodates various vehicle makes and models. The company's website features a tire finder tool that assists customers in selecting the appropriate tires for their vehicles based on size, brand, and driving habits.

Firestone Complete Auto Care operates numerous locations across the United States, making it accessible for vehicle owners in many regions. Each location is staffed with certified technicians who are trained to handle a variety of automotive repair and maintenance tasks.

The company's website offers the convenience of online appointment scheduling, allowing customers to book services at their preferred time and location. Firestone also provides information on current deals and discounts, which can be beneficial for customers looking to save on automotive services.

Overall, Firestone Complete Auto Care aims to serve as a one-stop-shop for vehicle owners in need of maintenance, repair services, and tire purchases.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Firestone Complete Auto Care. Make it specific and clear, such as "Incorrect Billing at Firestone Complete Auto Care" or "Poor Customer Service at Firestone Location."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as the quality of service, professionalism of the staff, timeliness of the service provided, clarity of communication, and any issues with the products or services received. Include specifics about any transactions, such as dates, amounts, and services or products involved. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Firestone Complete Auto Care. Explain how this issue has personally impacted you, whether it be through time lost, inconvenience, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or evidence that support your complaint, such as receipts, emails, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Firestone Complete Auto Care, whether it be a refund, repair, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from Firestone Complete Auto Care addressing your concerns.

Overview of Firestone Complete Auto Care complaint handling

Firestone Complete Auto Care reviews first appeared on Complaints Board on Aug 5, 2006. The latest review Airbags replacement (rear suspension) was posted on Oct 6, 2024. The latest complaint Rear drum brake shoes adjuster and brake drum placement was resolved on Apr 23, 2023. Firestone Complete Auto Care has an average consumer rating of 1 stars from 617 reviews. Firestone Complete Auto Care has resolved 50 complaints.
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  1. Firestone Complete Auto Care Contacts

  2. Firestone Complete Auto Care phone numbers
    +1 (800) 367-3872
    +1 (800) 367-3872
    Click up if you have successfully reached Firestone Complete Auto Care by calling +1 (800) 367-3872 phone number 0 0 users reported that they have successfully reached Firestone Complete Auto Care by calling +1 (800) 367-3872 phone number Click down if you have unsuccessfully reached Firestone Complete Auto Care by calling +1 (800) 367-3872 phone number 0 0 users reported that they have UNsuccessfully reached Firestone Complete Auto Care by calling +1 (800) 367-3872 phone number
    +1 (615) 823-6093
    +1 (615) 823-6093
    Click up if you have successfully reached Firestone Complete Auto Care by calling +1 (615) 823-6093 phone number 0 0 users reported that they have successfully reached Firestone Complete Auto Care by calling +1 (615) 823-6093 phone number Click down if you have unsuccessfully reached Firestone Complete Auto Care by calling +1 (615) 823-6093 phone number 0 0 users reported that they have UNsuccessfully reached Firestone Complete Auto Care by calling +1 (615) 823-6093 phone number
    +1 (800) 752-0379
    +1 (800) 752-0379
    Click up if you have successfully reached Firestone Complete Auto Care by calling +1 (800) 752-0379 phone number 0 0 users reported that they have successfully reached Firestone Complete Auto Care by calling +1 (800) 752-0379 phone number Click down if you have unsuccessfully reached Firestone Complete Auto Care by calling +1 (800) 752-0379 phone number 0 0 users reported that they have UNsuccessfully reached Firestone Complete Auto Care by calling +1 (800) 752-0379 phone number
    Phone support
    More phone numbers
  3. Firestone Complete Auto Care emails
  4. Firestone Complete Auto Care address
    406 Gallatin Ave., Nashville, Massachusetts, 37206, United States
  5. Firestone Complete Auto Care social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 22, 2024
Firestone Complete Auto Care Category
Firestone Complete Auto Care is ranked 23 among 493 companies in the Auto Parts and Repair Stores category

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