Firestone Complete Auto Care
reviews and complaints

I was referred to come here by a relative and sunday when I came in to make the appointment, the clerk was very kind and helpful. This morning, I arrived ready to have my car fixed, but it was a younger guy who was immediately rude, did not make me feel welcome, more so a pest and looked down upon. The lady from the other day did not mention a diagnostic fee of $112, I need my car for my job and I know the fix won't be more than my budget, but I didn't anticipate a diagnostic fee and I already missed 2 days of work waiting for this appointment! I could go down the road to AutoZone and they would do a diagnostic for free. I mentioned this to the young man and his response was so disrespectful I had to just walk away. Why was I not informed about diagnostic fee and told to wait 2 days before my car can get looked at, missing work to be surprised and unable to afford this sudden fee? Besides, I was most certainly not made to feel welcome. A diagnostic fee should be $12, not 112, if there must be a fee at all. I know what a diagnostic is, no one's doing any grunt work, and it just takes a minute. My complaining never works out when I seldom do, so there will be no suprise to recieve a reply to this. Ignore it and who cares right? Just forget it.

Back on 10/7/2022 I had bakes done on my F150. Retail Store #320368 Invoice 234221.

Immediately (following day) after that work was done I had to return because the brakes were making noise

Now on 10/30 - same store - work order 235249 I returned because same growling noise was coming from the truck. They recommended it go to a dealer for rear wheel bearing repair because they couldn't do it. I took it to the dealership in Rockwall (Rockwall Ford).

They just informed me that the brake pads were installed backwards, and the damage to the rotors and pads has resulted in replacement/re turn surface the rotors. $730.06 (337.42 Removal of faulty pads and replacement due to warping and damage, Resurface front rotors due to damage from incorrect installation of pads additional 337.00 + 8.25% sales tax =$730.06)- There was absolutely nothing wrong with the wheel bearings! Given I've returned this twice to only be told they couldn't do the work I believe you owe me more for my time as well! The original Brake serves from Firestone was also $520.97 + 8.25% sales tax = 563.95 which caused additional damage and the need for the rework. This also needs to be refunded!

My recent experience with Firestone located on Wrightsboro Rd. in Augusta, Ga. was completely dissatisfying. I scheduled an appointment a week out for Sat. Nov 5th @ 10am just to verify a diagnose from a dealership and quote me for labor and parts. I was notified by the store manager that they became overwhelmed and would not be able to look at my vehicle on Saturday. Being understanding of the issue I agreed to allow my vehicle to stay overnight and be looked at first thing that Sunday morning (store manager promised this would get done). I was never contacted Sunday of any updates on my vehicle I was only notified when I reached out to check the status around 10-130 am. I was told I was next in line to be inspected hours went by and I was never updated until I reached out again at 2-230, were I was told the issues to my vehicle however my ticket couldn’t be closed due to a systems issue; the person working on Sunday said they left a note for the store manager on Monday. On Monday, Nov. 7, I contacted the store at 830 to speak to the store manager no note was left, and I had to wait again for my vehicle to be inspected. There was no since of urgency in this manner I feel I was lied to on several occasions and as a loyal customer to Firestone I am completely dissatisfied with the way this store handled this situation.

On October 8, 2022, I brought my car (2019 Mazda CX-5, 26,636 miles) to Firestone in LaPlace, La to be serviced. I requested an oil change and tire rotation. The price was $124.87. After keeping my car all day, I went to pick it up around 4:30pm. When I got there, my car would not drive. I was told there was something wrong with my engine. I had my car tolled to the Mazda dealership in Metarie, Louisiana. Once there, it was discovered that, while oil was taken out of my car, NO OIL WAS PUT IN.

This should never happen. Blessedly, no damage was done to my car because I did not drive it. I am requesting reimbursement for the cost levied by Firestone, the Mazda dealership, and the rental car. In addition, I am requesting $500.00 in punitive for the problems insued.

Total:

$124.87 Firestone

$321.32 Mazda

$224.61 Enterprise Rental

$42.00 Gas for rental Car

$500.00 Punitive

---------------------------------

$1,212.80

I a attaching the bill for tolling,

We bought the tires 8/22/20 from Firestone in Auburn Ma Southbridge St. Since day one we have had problems with them losing air. We have brought them back numerous times and they put sealant around the rims, but it does not last. I have air compressor (thankfully) which I use constantly. The latest incident was Thursday Oct. 27th 2022 when I brought it in for the front right and front rear tires by Tuesday Nov. 1, 2022 the back tire had gone done to 26 pounds and the red light was on. We tried taking it back Tuesday Nov 2nd and the parking lot was being done over so I could not get in. We never should have been charged and we explained to the woman they we have never been charged before because we have defective tires. She is impossible to talk to and really does not have any knowledge of tires. We are going back Saturday and in the mean time we will continue to add air. Horrible place but I bought the tires there so your are responsible for the problem. I want to get a credit back from my card and would like to know what your resolution for these tires that constantly leak. Thank you and hope to hear from you soon.

In Sept, I wrote about my service at my local firestone. I did NOT know where my dealership was, I do now. The letter I wrote was sent to my local rep-- he did not respond. I gave him 2 wks. I had been back 4 previous times. I was charged $199. for a computer reset, with a Cabin filter. I did NOT get the reset. I found the dealership, paid for another Diagnostic so they could see the problem. Firestone did NOT do the rest-- I would like a refund! Instead of $776.00, I should only have to pay $577. I tried 5 times total to get it reset at Firestone. I drove for 2 months with my engine light on. I should not have been charged, until it was done. I will no longer be a Firestone customer. It takes a lot to get me 'angry'. Naomi Wade

My name is Priscila Sato, I am an assistant professor at Drexel University College of Medicine. My car needed new tires so I stopped by Firestone Complete Auto Care in Wynewood, PA (305 E Lancaster Ave, Wynewood, PA) and spoke to Pablo. He checked my tires and said it would be simple, no special key for my tires, all I had to do was order the tires online, get them shipped to the their store, and schedule an installation appointment. Sounded easy and straightforward. I ordered four tires on simple tire on Oct 22, 2022. Order number 7781826 for Continental CrossContact LX Sport 235/55R19. The tires were shipped to the Firestone location. The tires arrived were scheduled to arrive on 10/26 so I called and scheduled an appointment at the tire location for Friday 10/28/2022 and took the day at work off. The tires were delivered on time and everything was looking good for the installation. I check in on Friday 10/28/2022, also request an oil change, and leave my keys. Everything was no problem- everything will be done. I asked the person who checked me in to please call me when if there are any issues. He informs me that it will be some time, but the car will be ready by 1:30pm. I told him I would be walking around the area as I cannot go anywhere without my car. He tells me not a problem. I never got a call so at 1:30pm I walk back to the store. As I am approaching the store, my car is in the same spot I had left. Before going in the store, I check my car and the tires are the old ones. I walk in the store and I ask them what is going on. They tell me my car has not gone in yet and start saying that 3 people called in and one of them has the son in the hospital. I get furious as I also I have two kids to pick up from school at 3. Importantly, they never called me to inform me that my car was not being taken care of as I had a 9:30AM appointment. I ask them what is the timeline that we are looking here and he tells me no one will start in my car probably until 3:30pm. I cannot do it as I have to be there for my kids. The guy asks me to bring the car back on Saturday, Oct 29 2022 at 9:30am and promises me that everything will be taken care of.

I come back at 9:30 am on Saturday and the same guy checks me in. I ask him if everything will be done today and he rudely says yes. I ask him again, tires and oil change correct? And he goes: “oh we cannot change your oil because we do not have the filter”. Fine, lets get the tires installed finally. My husband comes to get me and I go home. At 10:30am I get a call from someone (Sam?) saying they cannot change my tires. I am furious! Clearly, they have overcommitted and just don’t want to work on my car. I say on the phone: “Clearly you don’t want to work on my car!” and the employee goes “you can say whatever you want” and hangs the phone on me. Nice! I go back to the store and I speak to the manager of vehicle services, James McElhone (card scanned). I go over the events of the past two days and he at least says sorry but that one of the techs got in a car accident. Even if now one tech got in accident (and not three people called in like before and had a son in the hospital), they could have called me on the day of my initial appointment. To me sounds more like a bunch of lies. I ask him if the tires are in my car and he says: yes! I ask for the regional customer service number for Firestone which he gives me the number [protected] (I will be calling on 10/31). I get to my car and pop the trunk to see if indeed the tires are there. Nothing! Unbelievable! I back my car to the shop and ask them to place the tires in my car. Pablo comes out and put them in the car. Shameful! I chat online with simple tire who escalates and gets someone to call me (Gino?). He assures me to take to another installer and get a receipt for reimbursement. He tells me he will email me and all I have to do is respond to the email with the receipt. I ask him to follow up on Firestone and I want to know the outcome of this. Additionally, who pays for my lost time? I make $60/hr. Unbelievable! Lack of professionalism. I expect a FULL response from both Firestone and Simple Tire on this matter. After leaving Firestone and talking to Gino from simple tire on the phone, I called another tire installer and got an appointment for 2pm on the same day (Saturday Oct 29th) for the tires to be installed. Guess what? Tires installed in less than 1h (I have receipt to confirm).

See attached for store location/date.

I told your service man that I hear a loud thumping noise as I drive and it gets louder with speed. I saw him visually reach in the rear tire to check for cupping. He mentioned nothing. I was overcharged with the tires, as they are $140 at Honda and took my vehicle to Honda shortly after I keep hearing this thumping noise. The report is attached from Honda.

On October 15, 2022, I took my Lexus 2010 for a new alternator and battery at the Firestone location at 20926 N John Wayne Pkwy, Maricopa AZ. Store #784295. The repairs were completed, and I paid the amount due of $988.66

On October 19, 2022 I noticed that oil had been leaking from my car onto the floor of my garage. I took the car back to the location to find why this was now happening. Prior to your employees working on my car, I have never had any problems with any fluid leaking from my car. When I picked up my car later that day, I was handed a workorder that had no work completed and no issues were resolved. I was told by the mechanic on duty, that he did not work on my car and this was not his problem.

I made an appointment with the local Lexus dealer to have the issue looked at by them. On October 22, I took my car Lexus of Chandler. Today, October 24 I was informed that the timing cover was cracked and leaking oil. This was a direct result of the work that was completed by Firestone.

On 10/3/22 I took my 2013 Kia Sorento to Firestone Complete Auto Care store #7854 on Wallisville Rd Houston Tx. to have a oil change and tune up changing my spark plugs. After dropping it off, the store calls me and stated that I need to change my serpentine belt. I approved the repairs needed. Carlos was the technician listed on the invoice. I picked it up on 10/4/22 and the cost was $819.29. I have used Firestone before for all of my oil changes. Due to a sudden illness lasting for 2 weeks, I didn't drive my truck. On 10/22/22 I started my truck to hear a loud noise coming from under my hood. I then drove it to EZ Zone Auto Repairs 15017 Woodforest Blvd Channelview Tx. for them to check it out since they was closer than Firestone. I dropped it off and they called me stating that the noise under the hood was coming from whoever previously had worked on the trucks motor didn't secure the bolts back properly which broke the timing cover and had possibly did a lot of damage to the motor. Firestone was the last one that worked on my truck a couple of weeks prior. The estimated costs for the repairs at EZ Zone are approximately $2500.00 and could include additional expenses as well.

I am requesting that Firestone reimburse me for the negligent repairs costing me $819.29 as well as any repair damages of approximately $2500.00 and any additional expenses as well.

This mistake that Firestone made could have cost me my life at the age of 67 years old.

AMENDED COMPLAINT

B Alexander

PLEASE NOTE THAT THIS EMAIL SERVES AS MY FIRST NOTICE...…. PLEASE RESPOND BY 10/26/22

Was told in a 20 minute conversation with your attendant prior to purchasing a tune up that the tune up included ignition timing.

Your website also mentions timing and idol setting.

This step was not completed as the timing is off tremendously in my 2013 mustang.

If it wasn't part of the package you should remove it from your website and stop lying to people about it being a part of your service in person.

Will never use firestone again for any of my 3 vehicles.

This is my second having an issue with this employee. I dont know the employee name. I know he is a white male that wears a mask and black plastics gloves. I pulled up to the store on October 17, 2022. I pulled to the open door where they put air in your tires. The employee was sweeping the floor and never came to the car to ask if I needed help. I then get out and go in the store. The employee then came in the door and picked up a work order and proceeded to the computer. He never acknowledged that I was standing in the store. He never asked can I help you or anything. The phone was ringing off the hook and finally he answered on it after it had rung about 10 or 15 times. This has happened previously with this same employee. I think this is very bad customer service for this store. The first time was like the second. He was in the back doing nothing and finally came to my car after I had sat there for about 10 to 15 minutes. This employee has really bad customer service.

I called Firestone St. Augustine on 57 San Marco Ave on October 5th to inquire about tire prices. The Man told the last tires I purchased two years ago were 700.00 but now they are 900.00! I told him thats too much and my budget was 5 to 600.00. He started looking and told me he'd call back. He didn't! Tires 900.00 last 2 year's? Ha! I purchased tires elsewhere 80.00 a tire great ratings. 327. For 4. I called Firestone back and made an install appointment for the 10th of October at 11am. I showed up for my appointment a nice gentleman with a mustache asked me to please make another appointment for Friday and they'll get it done in 1.5 hours and he'd give me a discount for my trouble. Ok 9am appointment Friday. Friday at 8: 45. I walk in a another guy is there. Big 6'5 6'6 not friendly at told him my situation and what the other gentleman told me. He "A discount!" I don't know about that! Then said he'd call me when my vehicle was done. I responded I was told 1.5 hours. He didn't respond. 1st Rude hap. I went for a walk and came back at 10:22. Mr rude sees me and says there's still 2 ticks ahead of you what do you want to do? What a question a? I said my tires installed and why are you trying to get rid of me? No response again. 2nd rude. The rest below is the appalling outcome! And all I have received from Firestone and Bridgestone support i generic responses! Please read and enjoy!

This happened on Friday the 14th of October a disgrace to the St Augustine business community.

My experience at Firestone St Augustine today:

Hello in brief because the St Augustine, San Marco store wasted 5.5 hours of my time today then I was called a b__ch by some ignorant goof in an old navy shirt that was sitting behind the counter taking with the crew. On Tuesday I had an appointment at said location when I arrived and checked in I was told to come back Friday because workers called in sick and I would receive a discount. I just returned home after a 5 hour wait at a 845am appointment. the vehicle was finished I paid and when I started my vehicle the air light was on. After So I stopped and started the vehicle several times to see if it would resolve but it didn't. After this extra long wait I was a bit annoyed so I went back in and told them and said "its ok though I'll do it myself to avoid another 5 hour wait. So I was then pursued by 2 people the rude manager and the jerk with the old navy shirt. The manager ran up to my moving vehicle and was pounding on my windows. When I got a chance to roll it down I told him to get the f away from me, he then returned to the driver window and told me to never return to this facility again. The jerk on the passenger side with the old navy shirt on told me the same "never come back here" with a very insane look on his face. Now one each side of my vehicle standing close intimidating me I couldn't move.. I kept telling them to get out of my face but they would not. So I said b__ch get out of my face figured that might do it. That's when the idiot in the old navy shirt called me a b__ch. Wow! A worker and a manager calling customers a b__ch and intimidating me.. By the way I was told 1.5 to 2 hours to get tires mounted. I was there from 8:45am till 2: 20pm. At 10 I was told I was 2 tickets away from being done , I sat and watched 5 tickets completed and it took another 4 hours to be completed all because I didn't buy my tires there. Talked to other customers while waiting that came in after me who's jobs were completed before mine 12 o'clock appointment. Thanks Firestone for your friendly experience and your representative calling me a b__ch. By the way not once did anyone say sorry for your wait. But the workers did stand around and talk to customers for 20 minutes at a time. No wonder why no work gets done. By the way tell the ugly goof ball in the old navy shirt that called me a b__ch that the light didn't go out and yes I finished their job in 5 min. This old navy sheep dog called me a [censored] twice. Little men trying to intimidate a 65 year old dude because of their unprofessionalism. This is the end of 30 years of my wife and my firey firestone business. We'll tell oh alot of people about this one! Thanks ugly old navy dude! Wasted words on these idiots parts. I wouldn't ever return Anyway, would you? Not part of their idiot club!

What should have been done in a real business:

Call customer immediately apologize for their wait. Tell them their light should go out in a mile or two. Situation resolved. But no I guarantee you this manager has a routine of being stupid! Plus the lite didn't go out the right front time had 32 pounds instead of 36 I finished it at home.. The reviews below are added by staff.. I talked with alot of people about this location and they all concur with me. Gustave Kurz Wait a minute ! Who is this masked idiot at my Passenger window. Acting like Billy dumb butt? Does he work here ? Did he stay at a Holiday in express last night? A bum off the street? Ahhhh the managers dog and is this guy a manager hmmm. So I'll ignore both and go back anytime I please . Should always introduce yourself right!

Hello

First of all, we'd like you to know that we've been coming to Firestone in Conway, SC since we've been visiting Myrtle Beach and have done so since we've moved here.

Recently, Thursday evening the 13th of October, we dropped off my husband's 2007 Dodge Ram truck because of a tapping noise coming from the front right side of the engine when accelerating. On Friday, October 14th, I received a call from Firestone letting me know that the cause of the tapping noise was the exhaust manifold. I was told Firestone does not do this service and I could come pick up the truck. Yesterday, Saturday, October15th, I went into Firsstone to get the keys for the truck. I watched them back up the truck out of the garage and bring it around front. The person who assisted me whose name I did not get but would recognize, could not find the invoice so he said "it's okay, go ahead and take the truck.". When I got into the truck to bring it down the road from Firestone to Addys Harbor Dodge, I jumped in the seat! It made the loudest noise that it sounded like a hot rod racing down the road. Also, now the check engine light was on. I turned off the car and went back in. When i told the person who assisted me about the loud noise, he said it was because of the exhaust manifold. I asked about the check engine light which not an issue when we brought the truck in, and he claimed it was due to bad fuses.

I went directly to the Dodge dealership and let them know what Firestone said. He took the keys and said he would call us after they loomed at it. Yeztetday, Saturday October 16th, I received a call from Dodge who confirmed the issue with the e,hast manifold. He said another issue is thief mechanic both ed that the catalytic converters were cut out! He said you can see where they were cut. He suggested we contact our insurance company about the theft and will be doing so as well as the Police to file a theft report. I did call Firestone and spoke with Matt and told him what Dodge said. I asked if there were any security cameras in Firestone. He said no. He said he is "pretty sure your truck was in the garage since I dropped it off. " I asked him to please speak with the staff and get back to me. He said he would, if not today, then tomorrow. So far, I have yet to hear from him and no one else from Firestone has reached out to us. We do plan on filing a police report and thought corporate should know. Please do reach out to us. Thank you.

Hello in brief because the St Augustine, San Marco store wasted 5.5 hours of my time today then I was called a [censored] by some ignorant goof in an old navy shirt that was sitting behind the counter taking with the crew. On Tuesday the 12th of October I had an appointment at said location when I arrived and checked in I was told to come back Friday because workers called in sick and I would receive a discount. I just returned home after a 5 hour wait at a 845am appointment. After the vehicle was finished I paid and when I started my vehicle the air light was on. So I stopped and started the vehicle several times to see if it would resolve but it didn't. After this extra long wait I was a bit annoyed so I went back in and told them and said "its ok though I'll do it myself to avoid another 5 hour wait. So I was then pursued by 2 people the rude manager and the jerk with the old navy shirt. The manager ran up to my vehicle and was pounding on my windows. When I got a chance to roll it down I told him to get the f away from me, he then returned to the driver window and told me to never return to this facility again. The jerk on the passenger side with the old navy shirt on told me the same "never come back here" with a very insane look on his face. I kept telling them to get out of my face but they would not. So I said [censored] get out of my face. That's when the idiot in the old navy shirt called me a [censored]. Wow! A worker and a manager calling customers a [censored]! By the way I was told 1.5 to 2 hours to get tires mounted. I was there from 8:45am till 2: 20pm. At 10 I was told I was 2 tickets away from being done , I sat and watched 5 tickets completed and it took another 4 hours to be completed all because I didn't buy my tires there. Talked to other customers while waiting that came in after me who's jobs were completed before mine. Thanks Firestone for your friendly experienceand your representative calling me a [censored]. By the way not once did anyone say sorry for your wait. But the workers did stand around and talk to customers for 20 minutes at a time. No wonder why no work gets done. By the way tell the ugly goof ball that called me a [censored] that the light didn't go out and yes I finished their job in 5 min. Gustave Kurz

I purchased my Dodge Charger in February as new due to an accident that totaled my previous vehicle. In July I felt some vibrations and noise that appeared to be coming from the driver side front tire. I took it back to the dealer, Lee Chrysler/Dodge in Wilson, NC. The service department informed me that the tire belt was broken, and it will cost $250 to replace it. I wasn't able to pay the asking so I search for a used tire till I was able to afford a new one. In doing this, I found a used tire at $60. The shop mechanic informed me that he could change out the tire, but he checked the other tires and said that I have 2 other tires bad in addition to the one. I contacted the dealer and informed him that I only had the vehicle a little into 6 months, but they told me it was nothing they could do. So, I have 3 bad tires and they didn't want to replace them. I contacted my salesman, and he informed me it was nothing they can do that I may can contact the Firestone Manufacture to see what they can do. I am riding on 3 bad tires on a new car that only had test miles of 100 on it when I took delivery. I am upset and frustrated that this has happened. The tires are making noise and giving off a rough ride. Please help me in this. I cannot afford brand new tires all around for a vehicle that I have warranty on accept the tires.

Annette M. Tunstall – 6130 Bootsie Blvd. Henrico, VA 23231.

CLAIM #2595862 Phone: [protected]

CLAIM ADJ: SETH (ONLY SAW HIM ONE TIME)

10/01/2021: Received a quote from firestone complete auto care – 4401 Williamsburg Road, Richmond Va. 23231 stating that I needed to replace ball joints (left and right), struts and alignment after they test drove my car.

10/04/2021: Brought my car in for service to from firestone complete auto care – 4401 Williamsburg Road, Richmond Va. 23231. Upon leaving the shop, I notice the reason I brought my car there was not resolved. Car was making clicking noise when I turned and crackling noise when I was driving the car. I turned around and brought the car back to firestone. The mechanic who replaced the parts stated that he could not hear any noise (he heard it. He choose to ignore it). So he replaced the stabilizer bar control. I proceeded to drive away only to find that the issue and the reason my car was serviced there was not resolved. Car was making the same noise it was when I brought it there to be fixed and continued afterwards. I called firestone again and brought my car back on 10/18/2021. They scheduled an appointment with Hayley Chrysler and Jeep for an inspection. I informed firestone that I was going out of town end of October 2021 for surgery and will not be back until December 2021. Appt with Hayley Chrysler and Jeep was set for 12/27/2021. Car sat in the garage for the entire month until I returned.

12/14/2021: I took my car to Bill Talley automotive who ran a diagnostic on the alignment done. I notice my car was pulling on one side. Found that the alignment done by firestone was off (left and right front side) and the right front strut assemble was bent. I contacted firestone immediately. They already noted I had an appt with Hayley Chrysler and Jeep. So I parked my vehicle because it was not safe to drive.

12/27/2021: Drove car to Hayley Chrysler and Jeep where as they indicated what Bill Talley automotive stated and they noted that the struts where off market struts (something they do not recommend for my car) I drove car to firestone complete auto care – 4401 Williamsburg Road, Richmond Va. 23231 where I confronted them about the off market parts they place on my vehicle without my knowledge. They stated that the part replaced has a life time warranty. I careless about a lifetime warranty. I want quality work and performance to which neither was given to me for the price I paid. Once they replaced the strut and conducted a before and after alignment, the tech tells me that they cannot do anymore alignment because of right front which will require a camber replacement (on the same side as the damaged/ replaced off market strut). It wasn’t damage when they did the service now it needs to be replaced and I cannot get another alignment until replaced. (But I’m supposed to have an alignment warranty with the repair done 10/4/2021).

12/31/2021: came back to firestone again with the same complaint. They gave me information to file a claim.

01/10/2022: claim representative came out to look at vehicle. For some odd reason my brake line pop as soon as I got to firestone. They placed my car on the lift and he checked everything but could not test drive vehicle due to the brakes operation. I had car towed to another shop to get fixed (was not allowing firestone to service my car anymore).

02/2022 – 4/2022 Car still not performing correctly and the crackling and clicking noise continue. Firestone would not see me anymore because of the claim. I called every month concerning the claim to be told the report was taken and the claims adjuster would reach out to me. Never heard from the claim adjuster. I notice a zip tie under the right side of my car. I look to find that the flap, that covered the strut where firestone replace the right side that was bent, was tied down with a zip tie.

04/04/2022 - I took my car to Stafford Automotive for the same complaint I had with firestone and to determine why there was a zip tie under my car. Stafford Chrysler state whoever worked on the strut was too lazy to put the flap back on properly so they zip tied it. Stafford Chrysler made note of the issue and noted the rattling noise, aftermarket struts which they did not recommend for my vehicle and the cover not place on properly. I paid for that service and to properly replace the flap that covered the strut.

04/18/2022: took car back to from firestone complete auto care – 4401 Williamsburg Road, Richmond Va. 23231 for same issue and informed them about the zip tie that I had the dealer to resolve. I was charged $21.99 and nothing was resolved and I was told there was a claim and they could not address my car anymore because of the claim.

08/29/2022: I took my car to AARROW with the same complaint with firestone. They test drove my car and looked at the vehicle. They stated they can hear the noise/rattling (noise firestone mechanic stated he did not hear several times – because he choose to ignore it) they stated the struts do have EXCESSIVE RISE AND FALL WHEN THEY RAISED AND LOWERED THE VEHICLE.

Every month I called the claim department number from 01/2022 to 10/2022 and get the same answer, a claims adjuster will contact you, we will escalate it to the next person, or they will send the complaint to corporate office.

My car is riding horrible. All I hear is crackling clicking noise driving on the road, scared of bumps in the road for fear of the off market struts breaking/bending or causing more damage to other parts attached to it. Im not even sure he replaced the one that was damaged! My car is worse off even more before bringing it to firestone. I have been given poor service, non-quality parts on my vehicle, and my concern left on deaf ears.

I went to Firestone complete care on old Pascagoula road because I had some vibration in my tires, they said I need new tires even though they were not to old and wasn’t worn out so I went ahead and bought a new set when I drove my truck home I heard something in my tire rumbling around so I went back to them and they said they broke my tire sensor and that’s what was making all the noise so they replaced the sensor and then said the sensor in my other rear tire had a bad battery so they replaced it and charged me another $120.00 but then they said they was not able to reset my sensors so no I have two lights on in my dash one says tire sensor fault and the other one is a picture of the tire so they told me I would have to take it to the dealership to have my sensor reset which would cost me more money, I feel like they are responsible for damaging my sensors and I should not have to pay a dealership to fix something they broke, this is not the first time I’ve had tires replaced on my truck but it is the first time I have had any problems with my sensors.

Called firstone tires on Howard St, Baltimore, Md. On 10/522 1:00 pm About possibly fixing a tire I purchased four tires back in 2019 for around 650$.. No warranty Service person told me over the phone yes we can fix for around 40$ didn't say anything about a time told them I was coming right away. Tire light was on...

Once I arrived about 10 mins later the service person told me to leave my Vehicle it would take hours to check my tire plus no guarantee that the tire would be able to be repaired if the tire wasn’t able to be repaired it would need to be replaced this was not mention when I called of a long wait time nor was it mentioned in there was no discussion if the tire wasn’t able to be repaired that I would have to purchase a new tire I was supposed to leave my vehicle for hours not knowing if the tire was repairable or would I need to replace and buy a new tire I had to ask if there was a tire in stock for replacement I was quoted that the only tire in stock cost $270. This was a waste of my time and very poor customer service, I have an account with fire stone and if need be I would have replaced my tire thank God I didn't leave my car for hours went a few blocks away tire just needed air no leak at all, I feel I received the worst customer service please keep all your services In costs transparent thank you