On May 1, 2024 I went to Firestone in Linden, NJ for a coolant leak and sensor repair on my 2013 750i BMW. I placed a $200 down payment for services to be rendered on Saturday May 4, 2024. I paid my balance of $1244.73 when I picked up my car that evening and realized the problem persisted. I brought my car back that Sunday and I was told that the technician would not be able to remedy the situation until Monday. On Monday morning I dropped off my vehicle and when I retrieved my vehicle that evening, I realized the problem persisted again. The front of the store service employee insisted that this was an unrelated new (sensor problem) problem and that it would cost me another $1200. The store service employee then went on to admit they did not know which sensor was the problem and recommended I go to the dealer to remedy the problem.
Since then, I have paid to have the problem fixed by a BMW specialist for a fraction of the amount I was charged, and I am deserving of full compensation in the form of a refund and apology.
The lack of transparency, price gouging tactics, and incompetence is alarming. I contacted customer service and filed a complaint (Reference# 2812594) and I intend on reporting this to the Better Business Bureau.
Claimed loss: $1444.73
Desired outcome: Complete Refund and apology
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If you haven't already, consider disputing the charges with your credit card company, providing them with all the documentation and the reference number for your complaint. You might also want to write a detailed letter to Firestone's corporate office, explaining the situation and demanding a refund. It could also help to leave reviews on platforms like Google or Yelp to make others aware of your experience. If all else fails, small claims court is a good option to get the compensation you deserve.