Etsy
reviews and complaints

ETSY placed my shop on "reserve status" even though I did nothing wrong.

I am a five-star seller, ship my product fast, free and trackable via USPS Priority mail.

I am not a new shop, have not had a great increase in sales, nor broken any policy. In fact, I have been awarded a "Star Seller" multiple times.

They will now withhold (steal) any funds from sales for 45 days before release.

They stated after I contacted them and escalated my claim, that they would contact me in 24 hours, and then ignored me, which says that THEY have misleading communication and terrible customer service, not me!

My last two orders which were couple weeks ago the package arrived and they said they’re enacted like that package heading arrived and they didn’t send me any money and then by the time it was it was there I never still never got any money I sold two more Simpson items and they still got 49 or something dollars of mine on hold And they haven’t released yet and I am having a hard time shipping. What I’m selling now because they haven’t paid me. They are the worst at paying the sellers were the last ones to be taken care of and I spend money shipping and of course there’s my items that I’m out and they take care of themselves and everybody else and take care of us last I despise it see if there’s some place else I could go, I would.

Long story short, last week I ordered a couple of decals for my truck and car. One order was cancelled because the ETSY associate didn't like me questioning him about an overcharge. That order was refunded after several abusive emails from this associate. Of course, when I filled out a harassment form, nothing was done. I then ordered a second decal from BESTSALES BUYS, located in Coconut Creek, FL. The package came today but there was nothing in it except a small piece of cardboard. Upon my email to this Dealer, he had the Gaul to accuse of lying to him, threatening me with lawsuits and refusing to refund my account completely after several request to do so. Etsy has been contacted and they have not responded. I assure you; I do not take this kind of treatment lightly and am gathering all info for possible litigating against Etsy and their Associate and Dealer mentioned above. If you really care about helping your customers, then I please respond to me ASAP. Thank you.

I had been a seller on Etsy since 2014, and according to their guidelines, I was considered one of their “Star Sellers”. I always shipped on time with tracking information, and I had over a 4.8 rating from customers who had purchased from me, along with many repeat buyers.

In November of 2022, I had listed two items, which were deactivated by Etsy, as they were deemed offensive. I asked for further explanation as I had listed similar items in the past with no issue, but I was only referred to a basic rule that was subjective, and I never received a response.

On February 24th, I listed five separate items. Once again, one of them was deemed demeaning by Etsy, and because of this Etsy closed my entire store down. No person gave an actual review of my store, and no one has given me any type of explanation as to what exactly was demeaning about my item.

As a result, my approximately 190 other listings were deactivated, including the 4 other listings that I had posted that same day. Etsy is now refusing to refund me for the listings that I paid for that they refuse to list. They are also holding what money is due to me from previous sales, and I was informed that they would not pay me what is due to me until late August. At this point in time, all previous sales have been delivered. If any issues arise, Etsy has my credit card information that they can be used if needed; there is no reason that they should be withholding my payment due. As far as I know, they don’t pay interest on my money either. Unfortunately, I cannot find this out as they will not answer any of my questions.

I have been trying for weeks to Varify my bank account with my online Bank statement ,I have spoken to several Robots in customer services,I am a 59 year old man my Pc skills are basic ,I can copy and paste but when it comes to different files not got a clue ,not one person who has replied has helped they do not read the problem I am having ,they don't care I am just another number extremely disappointed,in fact disgusted ,your company is quick to take money but not paying it out I have removed every selling post of my account,I asked for another way to supply a copy of my bank statement,is there a way money is tight and you have £130 of my money and you will not put it in my account ,why I have had payments from Etsy I have done the deposit nearly 7 years ago so it's blatant obvious it's my bank account ,if you can send me a email so I can send a copy of my bank statement that would be great if not just transfer the money and you can close my account

Hello,

I would like to issue a formal complaint to the shop I purchased from on the 29th November 'Cartoonize Me Into'.

Quick time line of what has occurred:

- Brought digital image on 29th November was told image would be 5 working days

- Chased 10th December (11 days later)

- Image received 10th December however image was incorrect, gave benefit of the doubt and asked to just move a butterfly tattoo from neck to chest (ignored the rest even though the detail wasn't as i'd originally asked for)

- 11th December told this would take a further 10 days on average. The change wasn't a request made after the purchase therefore was surprised how long this would take due to only asking to move the butterfly. This was a christmas present, due to only being the digital print I needed to print this onto canvas which would result in not being here in time.

- 11th December opened a case with Etsy and asked for a replacement. Apologised for having to do so as i didn't want to.

- 12th December replacement received along with a message 'Order revised although you jumped in line before all of our other customers' i then replied 'Wouldn't of had to if you got it right in the first place'

- 19th February left a 1 star review, there was no apology and were rude therefore i felt this was fair.

- 25th February i had a reply stating that i was apparently told in advance with how long the order would take (apparently longer due to detail) and offered a refund which is incorrect. They have also used the link to my digital purchase without my consent to see what others view in regards to the image when actually my review was based on their customer service.

- 2nd March I opened another case due to false accusations.

- 3rd March Etsy support mediation team closed the case and issued me a refund.

- 4th March I again received rude messages from Etsy Seller which is completely unnecessary. (messages will be in images below for everything including my responses).

I have already received a refund however i wish to prevent other customers experiencing the same customer service as myself. Please take down the digital image of myself and partner as I do not give consent for this to be shown. The Etsy Seller needs to amend their reply to the truth / apologise.

Good Evening

On Friday 9th December 2022 I placed an order for 2 x Cable Knit Cardigans from the above mentioned company.

I have been in contact with the owner Katarina Alum, I stated that I had never received my order.

Her response was that it had been delivered long ago.

Which it had not.

I have been to the Post Office and I have a photo from the clerk proving that the parcel in question had been lost in the post over the Christmas period.

I have communicated this to Katerina and asked for a full refund, she has not bothered to reply.

Please can you explain to me where I stand with this claim, as Katerina is no longer answering me.

Many Thanks

Linda Marais

[protected]

My Bank shows the following withdrawal

Friday 9th 46.48 GPB

Can you please intervene and investigate this for me? I have paid the required £89 and not received the goods or an update. I expected them several weeks ago and need within the next 7 days.

Kind Regards

Lynda

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Etsy's Purchase Protection programme

With a registered account on Etsy, you’ll get a full refund if your item doesn’t arrive, arrives damaged, or isn’t as described on eligible orders. Learn more

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Order details:

Dispatches from

Chester, England, United Kingdom

Delivery to

Lynda Ross

Taigh Na Coilha

9 Wester Tarbat

KILDARY, ROSS-SHIRE IV18 0SF

United Kingdom

Estimated delivery

20-21 Feb More info

Paid with

PayPal

Luxury Lace Bedding Set / Lace Embroidered Soft Bed Throw Set / Perfect Bridal Gift / French Bedding

Transaction ID: [protected]

Quantity: 1

Price: £89.00

Order total

Item total £89.00

Delivery £0.00

Tax £0.00

Total (1 item) £89.00

Order [protected], date order 11/11/22 date arrived 01/05/2023 item arrived in cardboard box not contain in plastic bag, when open the strong smell intoxicating chemical, alum, ammonia, strong smell took coat outside to check size unable to button front to small, size, notify etsy canada leather art informed it was normal for leather to have odor, to air it out, still size to small after week or two, coat still had strong smell informed coat was custom made 7xl and order was 6xl and the size of coat seemed to be 5xl to small informed unable to return refund $284 because custom made, new coat unacceptable, not able to return for refund to seller fahod canada leather art, I cannot ware coat to small and has strange strong smell from factory please help return for refund thank you (smell of coat to strong to be normal)

Regarding order # [protected]

I ordered 37 Brushed Brass cabinet handles from Forge Hardware Studio. I received them on 2/7/2023. They were all individually wrapped in a plastic sleeve and stuffed into a very small box. We removed 1 from its plastic to see how it looked mounted. I realized that the handles were way too long when I mounted it vertically. So I wrote the seller to say I was sending them back. We sent it back in the same box they came in. The seller received them and said 18 out of the 37 were scratched or damaged and would not refund me that money. She only refunded me for 19 handles ($494.81) that were undamaged. The total for all handles was $1204.48. Each handle was $29.90. I feel that I am being accused of damaging the other handles when they were never removed so they could have been damaged in transit or before we received them.

I feel we should be refunded a reasonable amount following their return policy.

Purchased a headband from ShariRoseShop ([protected]) on February 2, 2023 for $14.00 with tax came to $15.09. My American Express credit card was charged for the amount of $15.09 on February 2, 2023. I contacted ShariRoseShop by email with a concern that my order might not be received in time for a birthday celebration and asked for advice if I should continue with the order or cancel. No reply was ever received!

The confirmation number on the order is: [protected]

I tried to select the link in the email from ShariRoseShop and when I do, this message pops up: "Uh oh! Sorry, the page you were looking for was not found." I have tried to contact this site, but to no avail.

My credit card was charged and no product received nor has there been any communication from this company regarding the status (in process, delayed, back-ordered, cancelled, etc.). This has been the most unprofessional company I have engaged with. Will not do business with them in the future.

The issue that I have experienced was: Etsy suspended my account out of no where. This is a common problem that other sellers have described in complaints as well. Then they have been refunding buyers immediately even though the tracking is showing that the items have already been delivered or are close to being delivered. Buyers have started to scam me and other sellers by waiting until their item is getting close and then requesting a refund.

I have proof but since there are PII on them I will not blur them out but provide to Etsy once the contact me to protect privacy.

I have been on Etsy since 2013. This is the 3rd time this year that I find my Best Selling Eczema Cream has been deactivated without any communication. My Facial Oil is now also deactivated. I have reached out to Etsy since 02/06. Called every day. Still waiting on a response. I'm pissed and upset.

Just tell me what I need to do and I will do it

Karen Bradford

KBs Natural Creations.

I ordered decorative pillowcases. When they were not received, I contacted FED EX, where I got poor customer service, but learned the tracking number was "fake" and that they have seen this before-essentially they described this as a SCAM.

The tracking number provided indicated the package was delivered, but because the tracking number is fake, there is no package. We looked high and low, but no box, and of course, there would not be one because it was a scam and the tracking number was not actual. I was unable to open a case because the seller would respond to my messages saying the package was delivered and it requires 48 hours for a seller not to respond for opening a case. Therefore, even if the seller says they aren't going to help you because they are a scammer, they have responded to your message and you cannot open a case until they are unresponsive for 48 hours.

In other words, you have been scammed and you will not get help from ETSY. this will be my last ETSY transaction.

User's recommendation: buy from amazon prime where you at least have recourse if a package is not delivered.

Preferred solution: Full refund.

Etsy Pros: Unique items on etsy.

Etsy Cons: No recourse if you are scammed.

Location: Lebanon, Ohio

I do not believe that it is any secret now that Etsy's business practices are more than unfair.

I am writing to express my strong dissatisfaction with Etsy's recent actions regarding my shop. Without warning, my shop was banned by Etsy and they also refunded buyers even though I had already shipped the product to them. This has caused me significant financial loss and damage to my reputation as a seller.

I have been an active and compliant seller on Etsy and have never received any negative feedback or violations of Etsy's policies. The sudden ban and refunding of buyers without proper investigation and communication with me is unacceptable and has caused me significant harm.

I have had an Etsy account since 2020 however I have not used it until April 2022. I have been selling my product well since then however I have never received any payments.

I have two issues - 1/ I am receiving no payments for my sales

2/ Esty claims they have paid me twice but I have not received these and they are not looking into this.

I have uploaded my bank account well over 20 times. I have had it manually verified many times. I have tried two accounts Worldfirst and Payoneer. Both these banks have verified these accounts are correct, plus I have been receiving money into these accounts for over two years on other platforms. I have noticed that sometimes a payment gets paid but then it is returned. I have checked with both my banks and they can't see any reason for this.

I have opened several cases with Etsy and yet these have not been resolved even though I have been told it has been escalated. I filed my last case in December and have been following up by phone since then. Still nothing.

To date, I am owed $11,701.78 AUD (including the two payments Etsy claim to have paid, as below.)

Esty says they made two payments to my World first account in August but I have never received these. The two payments total $1440.62. I got a letter from Worldfirst to say I didn't get the funds and have submitted this also. Still nothing

I would like to continue selling on Etsy as I have good ratings and am a recommended seller.

I no longer know what to do.

Hi. My name is naldo veneto. I have a shop named vasesandantiques in etsy. My email is [protected]@gmail.com

I am based in london uk my phone number is [protected]

Well I hope this letter goes to the director or manager of etsy website because I send many emails to support people and dont get

Proper answers just automated answers which dont considere my questions.

I have my shop suspended permanent due sell watches replicas. Etsy allow me operate for 3 months and just now suspend my shop.

I have 4000 pounds in reserve and my money blocked for 180 days. If they have suspend my shop in the first days I would not have in

This bad financial situation

Yourself as an director or manager known for sure that there are hundreds thousands of sellers in etsy selling replicas ofwatches.

It is easy to find just in field search write watches replicas so it comes hundreds of rolex an another brands this not fair. If they are allow to operate I think I should be as well. So I ask etsy to reinstate my shop operational and liberate my reserve money

Why they are not penalise? Why they are allowed to operate? Why only my self are permanent suspended?

I wonder why the support people penalise only my self. I have about 4000 pounds keep in reserve. They say that this money is to be

Liberate only in 180 days because may be they have to refund some buyers. Where they take this long time to give my money? And more well I can prove that I have delivered about 90% of watches orders. I have tracking number in all orders which I could not inform due etsy does not have my courier name in dropdown list. So this people are not entitle to refund because they known it was a replica.

It was written in the title of all ads. Because it has been passed more that 14 days to retorn which is my policy and it was clear in

All ads. And more there was no complains and no disputes as well they are happy with the watch. So there is no point to retain my money

I am in bad financial situation due etsy dont liberate my money. My car was repossed, my name my reputation was going away my name is in experian credit score as bad in payments. I dont have money for my medicines and so on. So it clear the orders delivered are

Not entitle to refund. About the orders imcomplete I refunded all orders as you can see in my transactions so my reserve money goes down from 6000 ponds to 400o pounds so there no reason to retain my money.

But the worst thing is retain the money of my sales which is my money for 180 days is inacceptable it is a non sense. There is no base

So I ask etsy liberate all my money and reinstate my shop operational again. I file an appeal 26 of january but I did not get an answer yet. My case is urgent due my bad finacial situation, nalo veneto 03/02/2023

I ordered this item $15.00 thinking at that price I was getting a pair. Because you wear boots as a pair. Know where in the ad did it state they are sold as one single item, I ordered 3 of them and much to my disappointment I receive 3 single ones of different color.
I called the seller and left a message, expressing my concerns, I have sent several messages for help with no reply from anyone. I have always ordered and paid
So why can I get help?

The sony cassette deck I purchased from Etsy doesn't work! The "PLAY", "FAST FORWARD" and "REWIND" all do nothing! It might as well be turned off! My order number is [protected]. I just want a mailing address I can sent it to and get a full refund. [protected]@gmail.com. I would like a mailing address that I can send it to in exchange for a full refund.

The order for above item was placed on 3 November 2022 and after almost three months, the item was not received. Kerem of meerschaumUK was contacted several times but a replay was never received as well. It appears that this transaction went horribly wrong.
Considering Etsy's honesty and integrity, some action is urgently needed.
Please do not ignore this message like Kerem did and I wish to hear from you soon in regards.
Thank you.
George Lamponi