Etsy
reviews and complaints

I paid $35 for an Elberta Peach tree. It was less than half the size as described. I followed the instructions very carefully. After one month, there was absolutely no sign of growth. I kept it protected and made sure the soil was moist. I called and expressed my concerns to GreenThumbsGarden. They put me off, saying to be patient, that it would grow. A month later I expressed my concerns again to GreenThumbsGarden, because it was showing no sign of growing. This spring, it did not bud at all. Further examination proved it had died. I feel ripped off! Now that the tree has died, they say I did not complain within the Etsy 100-day window. I believe GreenThumbsGarden put me off deliberately so the 100-day window would expire. Now they claim they cannot help me! Niether GreenThumbsGarden nor Etsy stand behind the products they sell. Their customer service is abysmal!

Etsy dies not support customer support oand reasonable delivery of good flower purchase 26 April 2023 seller had automated delivery away till 19th may 2023 no attempts to have order delivered after I stated it was too late seller responded customerof buyer needs product sooner why was it not supported 3 weeks is too long for delivery I want cancellation of order wuth refunds by kiarna which this should not be allowed on etsy

I sold my trumpet on Etsy to buyer for $1,100.00.

Buyer reported not received, but Post office confirmed delivery.

Texted buyer same day and asked if it was there. He did not reply back that day.

Approximately 3 weeks later he charged back the 1100 plus fees to my account.

I had kept pictures of item with serial number and distinct markings that showed it was my item he was now selling on ebay.

Local Law enforcement as well as federal authority are now involved.

When does Etsy refund me or how do I get item or money back in account.

On 3/31/23 I ordered a personalized memorial suncatcher from XzibitASupply. The seller said it would be arriving Apr 11-23. When I didn't have it on 4/23/23 I messaged the seller (Andi Love) on Etsy. No response. I messaged again on 4/24/23, 4/28/23 & 4/30/23. I also sent an email to this seller on 4/30/23 at [protected]@xzibitasupply.com. I have yet to get a response from any of my messages. And now this seller has removed their shop from Etsy altogether. Meanwhile, I am out $35.63. I have filed an escalated complaint w/PayPal also, but since this is one of your vendors, I think you should know that this seller failed to send my item to me & doesn't have the courtesy to make things right. I would like a full refund of this purchase asap. I also checked with FedEx since I did find a tracking # & was told that my package was delivered to an address that isn't even my address... not even close to my address where it may have been a typo! It appears the seller sent it across town! I have checked with the person at that address & was told they do not have any packages delivered from Etsy. So I don't know what your seller has done w/my item, but this is pathetic customer service & I want my money back! I really hate to contact Josh Silverman, but that will be my next option if this can't be resolved at a lower level. Thank you in advance for your assistance. My email address is: [protected]@gmail.com, phone [protected]. My address is listed below.

Can not log in to my account

Can not log in to my Etsy shop for 2 day now. Tried all I can and been told I need to log in before they will help, even though that is the problem. It appears there is no phone contact until you sign in. A friend email Etsy on her account, and they sent a link for me, to use the link they told me to log in before they could help. Again, problem is can not log in. They have also been asked to phone me on my number held on my details. Still nothing. Tried to change password just in case but could not as it appears my email address is not valid. This has been ongoing 19/12/22, and it seems I can not get help on this. I found my saved email and password for my Etsy shop, and it's the same as I've been entering. It all happened tonight 04/26/23 around 8 pm, before that during the day I was able to log in with no issues, therefore, this is an Etsy IT issue which they refuse to help immediately knowing it has happened before.

Etsy's support is the worst in the universe. No human interaction, just an AI response that takes you into loops going nowhere and when you email them they say they'll take care of it 'as soon as possible' but they take their sweet time while we lose income.

It is no secret that Etsy has become the most popular online marketplace for handmade, vintage, and unique goods. It has provided a platform for independent sellers like us to showcase and sell our products to customers all over the world. However, as many of us rely heavily on this platform, it is essential that we hold Etsy accountable for their actions and their Terms of Service.

As many of you may be aware, Etsy's Terms of Service include provisions that allow the company to terminate accounts without reason, and sellers have been affected by this policy in alarming numbers. This practice can lead to serious financial and reputational harm for sellers. It is not only unfair, but it may also be unlawful.

Moreover, Etsy has been accused of unfair and unjust account suspensions, which have led to many sellers having their livelihoods and hard-earned reputations jeopardized without fair warning or explanation, leaving many feeling frustrated and powerless. These suspensions have impacted not only our sales but also our ability to provide for ourselves and our families. Many of us have invested years building our businesses on Etsy, and having our accounts terminated without explanation can be devastating. In some cases, these terminations have led to bankruptcies, the break up of families and business relationships, depression, suicidal thoughts, and other severe impacts.

We believe that these actions are unacceptable, and that Etsy should be held accountable for its practices. We are seeking individuals who have been affected by these practices to come forward and join us in taking legal action against Etsy.

We want to make it clear that we are not seeking to shut down Etsy or end our relationships with the platform. Instead, we are advocating for fair and just policies that support and protect the sellers who make Etsy what it is.

We invite you to join us in this fight for justice. If you have been affected by unfair account terminations or suspensions, or if you believe that Etsy's Terms of Service are unlawful, we encourage you to come forward and join our class action lawsuit against the company.

Together, we can hold Etsy accountable for their actions and ensure that they are transparent and fair in their policies towards us, the sellers.

Thank you for your attention and support in this matter.

https://forms.gle/z7PLgJQnp4Ki7kU19

I have been selling on the Etsy platform for nearly 3 years, I have requested my deposits on a monthly basis for the products I sell. Etsy has no issues receiving their "fees" However, I have been waiting for my deposit, which is 3 weeks overdue and I have still not received it. Many attempts to deposit and lots of returned deposits but, no actual see through. I have called many times and have "escalated" my issue that has been met with deaf ears. No email notices, call-backs, or messages to explain, clarify or heck even apologize for such a delay in payment. I have suggested on every call to have Etsy send me a "check" that I can deposit in my bank myself. With all the technology we have today with Zelle, Cash App, etc. and all the money they automatically make from sellers fees, that it's impossible to pay up. I find it disrespectful and unacceptable that they are unable to pay what they obviously owe. It is becoming more and more difficult to remain in a place that does not accept responsibility for their shortcomings and are not attempting to make it right. I don't have any expectations that this complaint will go anywhere seeing the amount of "resolved" issues are nearly non existent. Bottom line. Pay me what you owe me. This is my livelihood and it's really not a good idea to bite the hand that feeds you. Without sellers like me, Etsy wouldn't exist.

April 10, I was hacked trying to get into Etsy to pay for an item I purchased.

There is not visible unsubscribe button visibly on the web site. which is in FTC violation. Spent days searching the site and calling sending emails and chats to no avail.

I cannot remove myself from the site there is no unsubscribe button anywhere to be seen.

Poor customer service and very poor protection from hackers want to be removed from this site as soon as possible.

I had to change all bank information. This is very frustrating.

I don't know what else to do.

Please advise

Katherine Petillo

I opened a seller account on Etsy and paid attention to everything etsy asked before opening the account. After my account was active, I listed a few products and activated them by opening their ads. These products are not prohibited and I have not received any complaints. I have listed the designs that I have made myself. Two days later, while I was dealing with my account again, my account was suspended without any notification. I immediately contacted etsy and they informed me that the account is permanently suspended. Although I wrote many times later, they still did not give any reason.

The issues I have with my purchase are as follows

- the standard of finish to the model is very poor, not what the photographs describe

-no set of instructions for assembly

- broken parts to the model

- poorly packaged item hence the reason why some parts are broken.

- I have waited two or more months for delivery of this item only to be disappointed with the standard of finish and poor reasoning from the seller.

Hello, I hope you are well, and I apologize a lot for the inconvenience, and I ask you to help me if this is possible. I had a store on the Etsy platform, and I wanted traditional handmade carpets with 100% natural materials, and after I started working on this store for more than five months, I listed more than 300 products They closed the store without any reason. I tried to communicate with all Etsy customers, and no one helped me. They told me that I had violated the terms of use. I checked all the terms of use and did not find that my store violates this policy. Please help me because I am frustrated and this caused me depression because I was working hard on this store and there is more From six sales, I have sent it to customers correctly and worked hard on these products. I hope you can help me with anything, thank you

This is the email associated with the account [protected]@gmail.com

And this is the name of the store https://www.etsy.com/shop/Livingroomcarpets

Algorithm discriminates. I even had a chat with a representative that gaslit me and berated me because I kept asking for a direct answer to my question. And not a scripted response of “check out the 101 things you can do video”. My question was, why when I type in the EXACT name of my store, why does my store not show up? In fact it doesn’t show up and all I get is pages of products that have zero relevance to what we sell. I figured it’s a basic thing, typing in an exact name, get an exact search result, right? Like, that’s the most basic, first way a customer will look for us. The search engine. I feel it was a simple request as a paying customer of Etsy, yes, we pay for the listings in advance, should provide a direct search result to the paying storefront. Anyway. The answer I got was being talked down to in the chat. And then the chat mysteriously disappeared after I asked if the algorithm was discriminating against newer shop owners.

I’d love for some help on this.

I also filed a complaint with Etsy. I can provide that in full. I wasn’t able to screenshot the chat as it disappeared without warning.

This seller sent me his other website to sell seeds , and KI refused so he gtrenthened to burn my home down to the ground and have his tec's gain controll of mt PC , I reported it ti etsy and they were sorry and still let him sell on ther site , this cost me a lot of money as he got into my Amazon prime acount andn cost me well ovwr a thousand dollars . I feel since etsy did nothinf=g and still lets him sell . I want etsy to pay for my loses with hight intrest as I am also 67 , elderly abuse , as etsy is aided and abiding a deth threat, here is a copy and it still exsist on etsy : John...I just read the what you just left

Date:

Feb 4, 202311:27pm EST

Ed

Message:I am not happy

Date:

Feb 4, 202311:27pm EST

Ed

Message:John

Date:

Feb 4, 202311:28pm EST

Ed

Message:You will see my reach

Date:

Feb 4, 202311:28pm EST

Ed

Message:I will make you an example

Date:

Feb 4, 202311:29pm EST

Ed

Message:You are going to be sent a message

Date:

Feb 4, 202311:30pm EST

Ed

Message:They will visit you

Date:

Feb 4, 202311:30pm EST

Ed

Message:And your family

Date:

Feb 4, 202311:30pm EST

Ed

Message:Make sure you have plenty of fire extinguisher

Date:

Feb 4, 202311:30pm EST

Ed

Message:4 am

Translate to English

Date:

Feb 4, 202311:31pm EST

Ed

Message:When you are asleep

Date:

Feb 4, 202311:31pm EST

Ed

Message:And

Date:

Feb 4, 202311:31pm EST

Ed

Message:I am not joking

Date:

Feb 4, 202311:37pm EST

Ed

Message:John...I am not kidding

Date:

Feb 4, 202311:38pm EST

Ed

Message:I'm from Philadelphia

Date:

Feb 4, 202311:38pm EST

Ed

Message:We take bs personally

Date:

Feb 4, 202311:38pm EST

Ed

Message:You will see

Date:

Feb 4, 202311:43pm EST

Ed

Message:How easy it was to have my tech guys find you

Date:

Feb 4, 202311:43pm EST

Ed

Message:You will see

Hello, I'm Noam. I set up a shop on Etsy and after a month without notice I got a block to the shop and all my money got stuck there

All my reviews are positive. I released all my orders and Etsy still refuses to give me my money and is holding it without permission.

Now I have contacted them dozens of times, they say that the account has been suspended and they disappear, I need help.

Thanks

I had an item cancelled from an esty shop Quality Bead Mart. When I got the cancellation it did not state which item. I contacted the seller and stated which item it was, stating no longer available. I asked if that is the case why is the item still showing available for sale, I as told to contact Esty. Why contact Esty, I would have assumed the shop would somehow make the correction so others would not assume the item was available. Again, I was told to contact Esty. I was a bit upset how the shop just blew me off since I do order from them often. And as if somehow what I was viewing the item incorrect online when the status of the item was still showing available. So to prove my point that something was wrong with the site, store or Esty, I reordered the same item, hoping the shop would research it. (Sorry I am a retired programmer, business analyst, business system analyst and SQA engineer) I was trying to help. I gave them a 1 star for not having the item and the comments from the shop. It was cancelled without any explanation and all subsequent orders from me cancelled. Is this store policy or within Esty store policies?

Hi, I hope you are well, and thank you so much for giving us so much information. I've been working on an Etsy store for over three months. I'm from Morocco. I sell traditional handmade rugs. I have worked hard and listed over 300 products in this store. I've made seven sales and haven't broken any platform policy. Yesterday I opened my shop and I was surprised that the shop was closed. I contacted the support team and they told me that this is a permanent store suspension and I cannot recover my store. Please help me. I would like to file a claim on the Etsy platform because this store took a lot of effort and money from me and the store was closed without any reason, I hope you can help me with any advice or information that I can benefit from, and thank you very much

I have been a goldsmith seller with etsy since 2012, with around 3800 sales and 1908 5 stars feedbacks. Yesterday I got a mail from etsy at 16.29 pm saying that order [protected] opened a case because he hadnt received his order. A few minutes after I replied to the case giving tracking number LX425821192IL that the order had been delivered. 2 hours later, to my utmost ashtonishment I receiced another mail from etsy saying they had fully refunded the customer on my behalf after investigation!

I demand very serious explanation about which investigation etsy did in 2 hours to decide to fully refund an order that is marked as delivered? On what ground etsy is taking my money out of my account without talking with me first? Can any customer open a case and get his money back straight away without investigation? while the tracking stipulate it has been delivered? This is a very illegal act, since then I have been trying to get reach of etsy but there is no way to get a human contact.

My frustration is so high that I will do whatever it takes to prove that you cannot act as a dictature. I demand a prompt explanation before legal action against etsy. Catherine Ulanovski

Home blessing, Jewish Home Blessing, Hebrew English Home Blessing, Green Leaves, hostess gift, beautiful Jewish home decor, birkat habayit

Transaction ID: [protected]

Language: Hebrew + English

Size: 12 inch x 12 inch

Personalization: JOYCE KESSLER HOME

Quantity: 1

DID NOT RECEIVE ORDER. WHAT IS THE STATUS?

Please call me [protected]. It isa gift for friend meant as a housewarming gift for her Mezuzah blessing at her home celebration.

Etsy

etsy.com

Your Etsy Order Shipped (Receipt #[protected])2

Yahoo

/

Inbox

Etsy Shipping Notifications

To:

s.[protected]@yahoo.com

Thu, Feb 16 at 10:37 PM

Etsy

Home & Living Jewelry Accessories Clothing Weddings Craft Supplies

Here it comes! Your order has been shipped.

Sergio, HadarDesign770 has shipped your order!

Ordered

on Feb 16 Shipped

on Feb 17 Expected delivery

Mar 6-20

Delivery times are estimated. If you're experiencing difficulty with this order, please contact the seller. See more info.

Order details

Confirmation number: [protected]

Home blessing, Jewish Home Blessing, Hebrew English Home Blessing, Green Leaves, hostess gift, beautiful jewish home decor, birkat habayit

Transaction ID: [protected]

Language: Hebrew + English

Size: 12 inch x 12 inch

Personalization: JOYCE KESSLER HOME

Quantity: 1

$22.88

View receipt

Shipping from

HadarDesign770

Shipping to

sergio sanchez

12324 Ramsey Dr

WHITTIER, CA [protected]

United States

Carbon offset leaf icon Etsy offsets carbon emissions from every delivery

Etsy Etsy's Purchase Protection Program

This purchase is eligible for Etsy’s Purchase Protection program. You’ll get a full refund if your item doesn’t arrive, arrives damaged, or isn’t as described. Learn more

Shop Information

Harleigh

Owner of HadarDesign770

Raanana, Central District

Help with order

Thank you for supporting my small business! It means the world to me to be able to share my designs. Your files have been sent to the email associated with this etsy account.

***FREE GIFT OFFER** Please add us to your favorites and get 1 set of your choice free! Simply check the heart button of our shop, and all of your favorite items and get one of your favorites for free! Convo us with your favorite item and you will receive your free favourite graphics set within 48 hours.

Best, Harleigh xx

This is the first time I have tried to use Etsy and probably the last. I ordered a periodic table light. Three days later I was asked for a VAT number and told they did not know anything about South Africa. The purchase was for me and I dont have a VAT number. Then the order was cancelled. The "seller" claims to have been writing to me but I did not receive any messages. Very disappointing but lesson learned and I will no longer use Etsy. Sean Duggan

ETSY placed my shop on "reserve status" even though I did nothing wrong.

I am a five-star seller, ship my product fast, free and trackable via USPS Priority mail.

I am not a new shop, have not had a great increase in sales, nor broken any policy. In fact, I have been awarded a "Star Seller" multiple times.

They will now withhold (steal) any funds from sales for 45 days before release.

They stated after I contacted them and escalated my claim, that they would contact me in 24 hours, and then ignored me, which says that THEY have misleading communication and terrible customer service, not me!