Enterprise Rent-A-Car review: Fraudulent damage claim by enterprise

We rented a car from Enterprise through our insurance company after our car was damaged by hitting a deer. The original car given to us broke down a few weeks into the rental and I was hurriedly given the only vehicle available without so much as a walk around. They literally wrote down the odometer reading and tossed me the keys, no paperwork signed or anything.

We were going on vacation out of the country with flights leaving early in the morning so the car was dropped off at their lot overnight. We performed a thorough walk around an there was absolutely no damage incurred while in our possession.

TWO MONTHS later we received notification from Enterprise claiming hail damage to the car and that we were responsible. Both us and our insurance company have repeatedly requested proof of the damage with nothing ever received from them. Our insurance company finally denied their claim due to Enterprise not providing a burden of proof and advised us not to pay the claim which was under our deductible.

We have communicated with various representatives of the company for 6 months now and have NEVER received any kind of proof to back their claim. Yesterday we received paperwork from a collections company.

It's pretty low for an international company to prey on their small clients and steal from them, knowing the little guy has no recourse! We will never rent from them or their partners again. Shame on you! Spread the word about their low and unethical tactics!