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EasyJet

EasyJet LLC

Hangar 89, London Luton Airport
Luton
England, Bedfordshire
United Kingdom - LU29PF
Customer Care
Phone:
+44 330 365 5000(UK) 1 0
+43 820 320 950(Austria) 0 0
+385 60 190 199(Croatia) 0 0
+45 8988 1032(Denmark) 0 0
+33 820 420 315(France) 0 0
+49 180 606 0606(Germany) 0 0
+30 211 198 0013(Greece) 0 0
+972 3763 0561(Israel) 0 0
+39 199 201 840(Italy) 1 0
+351 707 500 176(Portugal) 0 0
+34 902 599 900(Spain) 0 0
+41 848 282 828(Switzerland) 0 0
+31 900 040 1048(Netherlands) 0 0
+44 330 365 5454(Rest of World) 0 0
Corporate and Government Relations
public.affairs@easyjet.com.
 
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EasyJet Complaints & Reviews

EasyJet / 24 hour cancellation policy

La
Laurence17 on 2016-01-05
I made changes to my flights 15 days after my original booking and over four months before travelling. When confirming those changes I realised that I was going to be charged full price for my new booking as well as my original booking. I called Easyjet and their agent confirmed that I wa...

EasyJet - England, Avon, Bristol / Damagge Luggage (Buggy)

Ca
Carlos Cebrian on 2015-12-09
The issue started last 9th of September in Bristol Airport when I was returning from Madrid in one of the latest flights of the day that was delayed, so I got Bristol almost at 02:00am. When I was going to get my baby's buggy from the conveyor belt I realised that the handled was ripped...

EasyJet / Delayed flight compensation

Re
Reviewer10564 on 2015-12-08
I have been waiting for 3 years for a delayed flight compensation. After sending my attorneys to court Easyjet backed up at the last second and agreed to pay... In between their website has changed and states that these compensations are due to the customer, so it should be easy... All...

EasyJet / Loss luggage

He
henrietta smith on 2015-09-27
I flew from London to Barcelona on Easy Jet airline and paid $50 us dollar to do so. When I got to Barcelona my luggage was not there and had been left in London. This was on 9/21/ I had to arrive back to LA without my luggage. It has been a nightmare trying to get in touch with anyone in...

Easy Jet / Missed Flight

Ni
Nielsenerik on 2015-08-31
I had booked a flight with Easyjet from Luton to Copenhagen. Although I was in line to check my luggage for 2 hours (!), due to disorganization and understaffing the suitcase was not checked in time, so I missed my flight. 22 other passengers were in the same situation. I understand that...

Easyjet Airlines - England, Greater London, London| / Poor Customer service

El
Ellie247 on 2015-08-25
To whom it may concern, I was due to take flight EPG 4MT 16.20 Belfast to London Gatwick, despite the fact it was delayed 25 mins I was denied on-board. I was completely unaware of their new policy of overselling flights by 10% meaning that if you do not check in online you lose your...

EasyJet / Cheating on passengers

He
Hermann Wirth on 2015-07-18
I'm willing to invest a 5 digit sum in $ to finance a class action against Easyjet! With the help of other victims I would like to prove that Easyjet systematically overbook flights and then evade from having to pay compensation or to rebook flights accusing selected passengers to not...

EasyJet / Charged in GBP instead of Euro

Vi
VivekBisale on 2015-06-10
I booked my flight tickets on easyjet website. Throughout booking the prices are shown in Euros, but they charged my card in GBP. There wasn't information at the time of booking about the default currency. I called customer care, but they are helpless. Ultimately instead of €256 they charged me €370. This is totally insane.

Easyjet.co.uk / They didn’t provide info about the trip

Ad
adri001 on 2015-05-12
Scam, scam, scam. I paid money for the travel trip, which I found on the website www.easyjet.co.uk. These jerks provided the confirmation info and told that within 2-3 working days I would get the precise info about the trip. Of course it was lie and I got nothing. These jerks didn’t...

EasyJet - Connecticut, Lisbon / Impossible to get in touch! No support!

Ok
OK Estudante on 2015-02-23
I’m writing this email to formally present my discontent with EasyJet support service. We have booked, at least, 100 flights with your airline, this year alone. I made two group bookings last year, for the first week of March this year. During the booking process, your collaborator...

EasyJet / Delays and late arrivals

Bi
Big Vern on 2015-02-21
We live in Spain and use Easyjet extensively for our flights to and from the UK, visiting family and friends, and to fly our family out to us for holidays. During the past 6 months, we have experienced delays every single trip on which we or our sons have used Easyjet, details as follow...

EasyJet / Flight Assistance in Luton UK

Si
Silva R on 2015-02-08
On return journey in UK grounds, Ami refused to be helpful. She called my mobile saying that my 85 years old mum and disabled sister had to pay for a trolley because she could not do all the job on her own. They end up leaving the wheelchairs so she could use them to carry the bags, my mum...

EasyJet - Queensland, Gold Coast / booking changed by easyjet, no refund

Pe
peter whittle on 2015-01-10
on the 26/10/2014 booked flight ezy3827 Paris to Copenhagen at 11.10 arriving at 13.05 for 23rd June 2015. I became aware of altered flight times when printing the ticket in December of 2014. The time was changed to 07.05 arriving at 09.00. As we arrive from Australia at 06.30 there is now...

EasyJet / false advertising

Co
conmac on 2014-11-28
Recently in an article in a local newspaper in Cyprus Easyjet stated that for 2015 they were running a service from Luton airport to Paphos at princely sum of £37.99.I quickly contacted Easyjet who told me to go to the web site and book. However these seats NEVER existed I scared the...

EasyJet - England, Greater London, London / Very rude and aggressive air hostess

Co
Courteous passenger on 2014-11-18
My wife and I took a short break on an Easyjet flight EZY8359 at 1800 hours from London Gatwick to Nice on Monday 17th November. The stewardess who reluctantly gave me her name as Lisa was rude, aggressive, threatening and belligerent. We have never encountered such a rude person on any...

EasyJet / Geneva Staff / Rejection from Plane

Or
Orhan Gunes on 2014-11-14
Yesterday evening, after my business meetings in Geneva, I proceeded to Airport about 2.5 hours before the flight to Amsterdam. We passed through the long security queue and arrived to the gate about 50 minutes before the flight departure. On the boarding pass, it is written that gate...

EasyJet / Cancellation

Pa
PawluMalti on 2014-10-16
I had to cancel my Easyjet flight and get a refund from my insurance. There is no cancellation button on their website, as if to make it difficult. Their international telephone call centre never answered my call. Waited for half an hour ! ! In order to get a formal cancellation letter, you...

EasyJet / Cancellation ripoff

Mr
MrSAF on 2014-10-14
I have a booking for a 3 day weekend in Barcelona, booked 2 flights and hotel off the EasyJet site, they take the money right away, even though travel is 2 and a bit months away - you have 48 hours to cancel !! Now just over a month before travel, my partner has a family member diagnosed with...

Easy Jet / gate close

Il
ilhamkain on 2014-09-09
On the 13th of august I went to Italy for a few days. On my return journey which was on the 19th of august to Gatwick, I was at Bologna airport in Italy coming back to London. After check in which took around an hour due to how busy it was I was making my way to the gate so I could board...

EasyJet / Economic abuse

Ju
Juannes on 2014-08-03
Easyjet´s economic abuse of a 17 year old girl. My daughter has been in England for an English course during the month of July 2014, leaving with EASYJET from Valencia to Gatwick with flight Nº EZY5226 on the 28th of June 2014 and coming back on the 27Th of July 2014 with flight...

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