eDreams
reviews and complaints

On July 12, 2022, I was the victim of theft by eDreams. This company charged my credit card the amount of €54.99 for an annual subscription to the Prime service that I never made. I don't know how they got my card details, but unfortunately I only realized about the fraud too late, as they had already debited my bank account. I can't get through to any customer support agents; it is a chatbot providing customer support and does not let you proceed without entering a valid reservation number.

I will be filing a complaint with the legal authorities in Portugal at this point. Searching the web, I realize that I was not the only one affected by this scheme. I don't even know what the Prime service is and I'm not a previous customer of eDreams.

Hi,

Hope you are well.

I booked a return flight from Sydney to Buenos Aires in November 2021 for March 2022. The Airline cancelled the trip for an unknown reason and I was forced to book a last minute trip with another company.

When calling to re-book the flight, the customer support team states that I can only travel till November 2022 but I do not have any leave to do so.

My request therefore, is to re-book the same flight already purchased but from 15/02/2023 till 30/03/2023 (flexible with dates within reason).

EDREAMS BOOKING REFERENCE --> [protected]

NAME --> FACUNDO GOMEZ OLIVERA

I booked a flight on TAP from Lisbon to Zagreb, Croatia and return to Lisbon. 7/14/2022. Part of this trip was cancelled for some reason. I was not able to rebook and did not go to Zagreb. I received nothing about a refund for this trip and wopuld like to know when the credit will appear on my credit card.

Thank you Paula Krulak

[protected]@nyc.rr.com

I booked today got purchase 685. 82 saudi riyals but they deduct to my account is 874 why like this?

On the 13 th of August 2022 my flight AF1018 ref TRR57B was meant to depart at 0850 and at that particular time was told that same was cancelled.

Alternative options given to me to fly to Heathrow from Heathrow to Amsterdam and from there to Paris.

I could see there were spaces on air france flight 1400 to Cdg on that day being solf at 580, hence space on that flight!

I was the only person of the whole flight of AF1018 to be doing three connections!

Aer lingus was delayed by an hour and was too short time to catch the KLM flight and I missed my flight.

My birhday ws on 14 and my sister booked my flight to Mauritius and there was no flight available until the 15 of August!

I had to pay a train ticket of 220 euro to reach Paris not to missed my following flight.

I als lost my luggage

Hi.

I took a flight from Chicago to Singapore on 7 August. My booking reference number was [protected]. Before flying, I checked my flight details over and over and it stated that I was in 'R' class and had 32kg baggage allowance.

I did not carry 32kgs with me, but about 26kg. At the airport, I was charged 65 USD for this. Honestly, I would not have carried more than 23kg if I had been given the correct information in the first place! I'm unhappy about this as I was unable to plan my trip properly due to this incorrect information.

I have the emails and also my boarding pass and the receipt for the payment I had to make.

Please let me know how you plan to move forward with this as it's not considerate nor professional and fair for your company to mislead clients like this and then have them cover the costs associated with what essentially is a gross misrepresentation. The company ought to have known better and it's not at all just.

Thanks!

Regards,

Vidya

On the 18/6/22 I booked with eDreams for a stay at the Gibside Hotel, UK.

I did not receive a confirmation number and hotel did not have record of my booking so had to pay again for my stay as can be seen on my enclosed bank statement.

My bank confirms that the money was credited to eDreams, the hotel maintain that they never received my payment from eDreams. eDreams customer service system cannot help me because I don't have a booking number!

Thanking you in advance.

Norman Plotkin

Our reference number is [protected]

The names on the tickets is

Martha shehata Fahmi

George samir Fahmi

Julianna George Fahmi

John George Fahmi

Verina George Fahmi

The travel time is 05/25/22

From Dallas to Cairo and coming back on 07/30/2022

Please help us to refund our money back because we wasn’t traveling this day because it was problems with our kids passport and American Airlines and BA they said we will rebooked your tickets or refund it for you after you renew the kids passport. We renew the passport for our kids and they refused to help us to rebooked our tickets or give us our refund back, so please help us to get the refund back because all the time when we call American Airlines and BA they said your tickets and the refund will made with EDreams not us thanks.

Booked flights through Edreams and their confirmation came through on 11/07/22, flights were taken on 4th and 7th/8/22. Congratulations Membership email received on 11/07/22 stated we had one months "Prime membership: $0.00 (free trial)" till the 11/08/22.

There was no information on how to cancel membership.

Bookings and flight were taken within the free membership period. Now they have debit our account for $89.99 without our authorization.

We would like this Membership refunded

I purchased felxible date tickets for our trip, however, in trying to modify my flight through customer service, I am informed that considering FlairAir modified my flight time, this service was no longer available to me and that I am now required to pay for any changes.

When trying to understand your customer service employee and asking to repeat as her english was difficult to understand, I was hung up on and told that my calls to the customer service line would no longer be answered.

I remained polite the entire call, I asked to speak to a manager in order to better understand the information begin reported and was denied such request stating that I needed to read the terms and conditions.

I read the terms and conditions, PRIOR to purchasing the flexible ticket. Nowhere does it say that if the airline cancels or changes my flight without my autorization, that I would lose the possibility to change my flight.

Booking reference [protected] to travel from SA OR Tambo int to Sao Paulo Brazil on the 21 Sep'2020.

Airline cancelled our tickets due to COVID restriction and we requested for refund for both flights and hotel but to date, Edreams never gave us a refund. I've made contact with the airlines and TAAG confirmed that the refund was made directly to Edreams.

can I please get any assistance?

On June 12, 2022, I received email notifications from eDreams that the flights I had booked for my travel companion had been cancelled by the airlines. At that time, I contacted eDreams customer service and requested a refund of $718.35 USD for the canceled tickets. I was told that eDreams would mail me a refund check. Today is August 10, 2022, I never received the refund. When I check the ticket status for eDreams booking reference: [protected], all it says is "As your travel agent we have requested a cash refund on your behalf."

Please have eDreams issue a complete refund of $718.35 USD for the tickets under booking reference: [protected].

All airline tickets have a policy that can be canceled within 24 hours. However, only the return flight will be refunded. No refund for outbound flight.

I offered to cancel a few minutes after the reservation was confirmed.

The reason for canceling is a valid reason

After I bought the ticket, I saw the news

The content is that London's Heathrow Airport will randomly cancel flights for 1,500 people every day until September 11th.

I can't travel with peace of mind. So I immediately canceled myself

I later found out that this E-Dream has a very bad reputation and seems to be a scam.

If it is within 24 hours, there is a provision to refund for any reason, so I would like to ask you to process it as soon as possible.

I paid ¥324110 and got only ¥146991 for the return ticket

Booking # [protected]

I was charged C$392.29 for Westjet Flight # WS3149 leaving on Aug 15th and was provided a fake PNR, when I called Westjet Airline they confirmed that there is no booking in that flight with my name. Called Edreams and agent responded that you are booked on a charter flight and will be given details 4 hours prior to flight. I never booked a charter and was quoted for a schedule flight. I know there are no charter flights from YYC for my destination.

My name is Mr. Blas Garcia Tito. I have a flight from Bilbao to London on the 20 of July. The flight was fully paid, But on the 5 of August you took £ 54.99 from my account from a bank in Bilbao Spain. I do not recognize why you ask me for that amount and i would like this money back

Please get in contact with me as soon as possible to sort this problem.

My contact number is [protected].

My email: [protected]@hotmail.com Thank you

Last Monday 25 July I had a family emergency and decided to postpone my flight in order to be with them. I contacted EDreams and asked for a quote. A few hours later they sent me an email with the quote, but no other information on how to proceed with the change or ask for an alternative solution. I replied to the email and it did not bounce back, so I assumed it was well delivered. I also tried to call again, but the automated voice said that if a request for change was made within the last 48h I would need to wait for EDreams to contact me... The problem is that they didn't. After 48h I contacted them again, and once again I was told they would get back to me but they didn't. At this point, it was the day before the flight and when I contacted EDreams again they told me it was too late and the company would not agree to a last minute change. It honestly felt utterly ridiculous after all the time I had tried to change my flight and the time I lost because of them. But I had no other choice that simply miss my flight and with it a lot of $$$$ (I had to rebuy a very expensive last minute ticket). Disgraceful and inefficient service.

booking number: [protected]

I had to replace a cancelled flight from NYC to Paris CDG or Lyon St-Exupery on Tuesday July 19th for travelling on the 20th.

I found a flight on your website with Aerlingus NYC - Dublin - Lyon.

I started the reservation, input my corporate credit card 513614xx xxxx 3111.

The problem is that I got no answer, no mail, no message indicating something went wrong.

I checked my spams and it was empty. So I assumed it was not taken into account.

Since I really needed to flight back, I asked my company the next morning to book it for me through our travel agency.

So I was really surprised to find out that Edreams had debited 1002.88€, which corresponds to that flight (on 07/19/22).

I don't know what the computer problem was, but we surely can't be responsible for it.

So of course, my company SPRINTEX wants a refund for these 1002.88€.

..27/7 I booked a roundtrip from phnom penh to bangkok air ref. 5tfrfr 16/8-22 13.20... Got a 11 digit confirmation code.. Should be 10 digit... On the website my flight is not even reg... No confirmation email.. Tried for 6 days nothing

Scammers. I bought a flight with a policy that allowed me to change my flight or request a refund within 24 hours of my flight date. I requested to change my flight 2 days in advance of my flight to make sure it would be accepted. They said that they were processing my request for 4 days and on the day of my flight I called them and they told me that it wasn't accepted. I was given instruction when I wanted to change my flight that I would be able to do so in app no problem. But when I called the company on the day of my requested change, they told me that I had to contact the airline if I wanted to change my flight. I was not given any instruction about this. I think the only reason they said this was to get out of paying me back my refund. I would definitely not recommend this company. Stay away. I doubt I will get a refund back even after filing complaints. Scammers

i try to book flight ticket through there site and after pay the money i receive an email the it is under process ,1 hr later i receive another email that booking has not been confirmed , i try several times to make refund from there site but failed

booking was at 1 august 2022 01:45 am booking reference: [protected]

and when i go to air port i did not found any booking with may name