EasyJet review: Procedure for delayed flights

EasyJet from Nice to Gatwick

Not advised 2155 flight late arrival

Passengers started to queue at boarding point 2130 with line moving to check passports boarding passes at 2230 then instructed to proceed to the causeway connection and made to wait another 60 making total of 120 minutes or Two Hours on their feet.

There should have been an announcement Don’t queue to Board there is no plane

They knew there would be a delay to the flight of 90 minutes but no information given

Aged suffered most in walking sticks

Urinary issues compromised

Unnecessary annoying unacceptable not travelling ever again with EasyJet

Ground staff knew there was no plane and should have told passengers to remain seated

90m delay offer passengers free refreshments

1/ poor management

2/ poor procedure

3/ thoughtless and stressfull for all passengers

4/ mean not to offer refreshments

5/ unprofessional and unkind to make paying public wait on their feet with no access to WC cafe

Conclusion : DONT TRAVEL EASYJET -

AIR TRAVEL ONLY WITH CLEAR PROCEDURE AND COMPENSATION PLANS

THIS IS THE SECOND FLIGHT OF TWO RETURNING FLIGHTS Nice to Gatwick where there have been 1-2 hours queues to board AFTER PASSPORT CONTROL

THAT TOOK ANOTHER HOUR

TOTAL so THREEE HOURS QUEUEING from [protected]

Flight delayed from [protected] H

20/10/2023

Arrived home central London 0230h

Male medical issues (urinary) 79 years

Accept that this was late evening flight but my points still valid for day flights (my other EasyJet flight this year same route was May 2023

Former LHR operations

Former international export executive

Travel business experience [protected]