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I am a driver for Door Dash. Earlier this evening, I had received a pick up order that was to be picked up by 6:45 pm. I had arrived at 6:35 pm. Store located at 3130 Plainfield Rd. in Joliet, Illinois.
Upon arrival, I had tripped over the sidewalk into the store. It caused me to scrape my hands on leg as well as bruise my elbow down to my forearm and bang my head on the wall near the entrance. I'm okay, but bruised.
When approaching the counter, I did inform the young man helping me. He informed the manager. She offered me some ice, in which she never gave me, and informed me the order would be ready in a moment.
There was no lines, so aside from a couple customers inside eating and one car in drive-thru, it wasn't busy. She gave me the two drink cups from the order, in which I attempted to fill. One of the soda flavors ordered was not available.
I went back to the counter, thinking the customer's order should have been ready as it was only 5 items. It wasn't, so I continued to wait.
It began to get busy in the drive-thru. I must've seen the cashier pack about 8 different bags and get a missed sandwich made fresh for a drive-thru customer who came in 5 minutes after I did.
The manager was handling the drive-thru mic. After the 4th order was going out the window, several customers walked in behind me. I heard the manger loudly declare "[censored]" in a very irritated sounding voice.
This was nearly 15 minutes of me waiting, and now 6:50. 5 minutes after the scheduled pick up time for my Door Dash order.
A minute after that, I was finally being handed my customer's order. I had finally got the chance to ask the cashier if he could fill the drink for me due to the machine being out of that flavor. I double checked the accuracy of the order as he filled the drink for me, and the food was lukewarm at best.
I had asked him for a drink holder as well be that I had 2 drinks and a bag to carry out, he gave me a look as though he was annoyed by me requesting it. I did get one. Then he just walked away without asking to assist the other customers waiting in line. They had been there for no less than 5 minutes without anyone acknowledging them.
I didn't want to feel as though I had put any of the employees out by asking for the ice that was offered to me, and was already running behind on my delivery, so I just left.
Now, I understand being short staffed, I only had seen 3 total employees in the store and behind the counter, as well as understand pressure and stress when a rush occurs. I've worked in food service for many years.
But it seemed like everyone behind that counter was in a bad mood and really didn't want to be bothered. And they were completely unorganized as to who was working what areas in order to provide the best possible service to their customers.
I personally had stopped eating at Burger King because the menu prices were getting too high. But now I'm thinking people are nuts for wanting to wait for their orders for longer wait times than McDonald's has.
I was afraid of informing them the food felt as if it's been sitting under the headlamp for several minutes rather than hot and fresh as it should have been based on how long I'd been waiting. That's typical of McDonald's.
Honestly, if I had seen the customer who placed the order I was picking up rather than his son, I probably would have been yelled at for it not getting to him sooner.
Overall, this whole thing could have cost me my tip for delivery and a satisfactory rating from my customer. I shouldn't have to pay for the ignorance and mistakes of your employees. I won't be taking any orders that are placed for Burger King again. And I'd be surprised if the customer I picked up for actually orders from there anytime soon.
for some reason the address that came up had the incorrect house #, i did not put the address in , my account address is correct and I have rec'd 4 other deliveries at the correct address.
When I did not get my food I requested a refund , I paid $50., they refunded me 12.00.
The CS cut me off on Chat...
I did not receive my order on 12/30/23 the Dasher stole them and I would like my refund
just want to know why door dash doesnt pay the drivers much? i keep getting lots that door dash only pays 2.00? why not consider gas prices? insurance premiums, etc. thinking of quiting because of door dash wages! and to try to get customer service when there is an issue? not fast at all!
I won't get refund because? .want an answer why when I didn't get my order you are an unfair company . Your drivers have no verbal skills . And you steal money from your customers. And if people order from you again they get what they deserve.
juliette Liedle allows her son to use her account. He is vile and violent. he ate half my food and was screaming at the people with him. Franklin tn
they nasty, eat your food and act like crazy inbreeds
never was delivered and no refund
I have made multiple orders through you all and consistently are missing items and being neglected when I complain. I order a fish combo from Checkers within the last 2 hours. 5.99 for delivery...18.22 total I paid. They never brought my drink. Left my food on the ground and denied me any compensation.i am livid and distressed.
Ordered at 11:20a.m on Friday June 30th, order arrived at 1:00p.m. same day
The driver could not speak English
My order was not in the proper state that a smoothie should be in when
consuming once it arrived
I was only offered $5 dollars for a $20 dollar charge
Placed an order with Sephora for same-day delivery. The DOOR DASHER delivered it to the wrong address. I needed these TODAY as my daughter is getting married and I leave tomorrow for the wedding. DOOR DASH DID NOT MAKE THEM RETURN AND DELIVER IT TO THE RIGHT ADDRESS! The make-up artist needed this for the wedding. THEY HAVE RUINED EVERYTHING!
I have two charges for 9.99 a week apart. they said for me to log in to take care of it but it only shows one charge, but my paypal shows two please see attached.
my pizza and big gulp was not deleverd and they said again it would be redeleverd it was not they would not give me any names or supervisor they just said I used s word and disconnect my chats now it was arti the dispatcher and arron the delivery person
Ordered 2 French dips and they were missing the au jus. Doordash refused to do anything to correct the issue whatsoever.
I made an order online through the app of Wingstop, the lady said my order was delivered but it never was delivered.
Order from the app of wingstop
#[protected]
They kept me on hold for hours with no end. They finally emailed me saying they decided not to refund me $46.29 they owed me.
My name is Habib Zogheib
My phone number is [protected]
Tonight I found out I was charged $59 for a subscription I didn't want but my phone caused me to get a dash pass subscription. So tonight I uninstalled the app off my phone. Also customer service didn't resolve it to my liking! So I am stuck with a dash pass subscription for 1 year and I am so pissed off that this isn't funny!
Hello,
I just placed a large order from DanDan through door dash. We were missing an entire fried rice. Please provide me with a credit. One of my team members did not have dinner.
I ordered groceries from Redners in shenandoah PA and boyers in shenandoah. Most of the items were out of stock so they said they issued me a refund. I never recieved the refund so when I contacted them they said they could not refund my 45 dollars. This happened twice. Good bye door trash.
You send out orders from auto parts stores and they deliver there on products to customers and it just affects the door dashers acceptance rate and they keep sending it y’all need to take auto parts stores off of your lists because they deliver there on products
Ordered food from Bad Brads 8/7 The food was delivered from Door Dash to wrong house. I have spoken to 2 different people in Customer Service who promised a refund but nothing has done. I finally had to notify my bank to
Report fraudulent charges. Very frustrating since now I am out $63.00.
Dasher pay sometimes ridiculous. Picked up and delivered and order today for $3 with no tip whatsoever, terrible. Dashers should never have to go through this. $3 is the gas money with no pay at all. Doordash needs to improve there payouts to be more acceptable for someone to actually make something to someone whos unemployed.