Domino's Pizza
reviews and complaints

Ordered pizza for delivery, the app showed it was delivered but it was not, I contacted the store and the associate was extremely rude, and repeatedly stated an address that was not mine. I asked for the manager, a woman stated she was the manager and her name was Nicolette and she would not give me a last name.

Instead she said she canceled the order to the wrong address, and hung up on me. I called back and she was very rude, called me sweetie, and said that she cancelled the order...

20 min. Later after the order was supposed to be cancelled the delivery driver showed up, I called back to the Millville, NJ store and she said I'm sorry we're short staff we'll cancel your order sweetie and hung up again before I could even spoke..

My mother called back after witnessing the rude and unprofessional behavior and additionally inquired about employment and was told they were not hiring.

This location does not know how to deal with customers they are very rude and unprofessional.

I highly recommend that corporate come in and train their staff, on how to be professional and deal with the public, as well as find a new General Manager.

Upon giving this location a review, on Google, I found that I am not the only customer, who will not only not return, but became highly dissatisfied by their behavior and unprofessionalism. In the end after working a 13 hour shift in the food and beverage industry as a professional chef I wanted something convenient, but was faced with anything but that and instead waited for an hour for my food to never come, and was forced to go to bed without my food.

Your coupon items getting smaller and smaller portions. Ever since you went UP on your prices for the 5.99 items to 6.99, the portion sizes on the pasta and chicken bites have gotten smaller and smaller. Either more quality control is needed or I'll shop elsewhere for my pizza and pasta. I've shopped Dominoes twice this week. The first time getting chicken and the second pasta. Both portion sizes were ridiculously small. Twi bites were taken out of this carbonara. The second pic shows the bottom of the bowl. There is less than a half inch of food in there.

On 8/13/22 we ordered a large pepperoni pizza using the online app. The app allows for less, normal or more toppings, sauce, or cheese. We requested more cheese and pepperoni. Our food arrived quickly and very hot. However, the large pizza was very scant on cheese and a third of the pizza had almost no pepperoni on it. The picture attached was taken the day after and shows that there is only a small piece of a slice of pepperoni on 1/3 of the pizza. There are rather large areas that have no cheese.

Hello, I ordered a pizza that was cancelled and I was only notified of this cancellation via email and I was not given an explanaton. I had to call the store and they said they did not have enough drivers which I do understand given the times we are in. However, i was told I would be refunded and I have yet to receive a refund. I am very unhappy about this because I would like to receive my money back since my order was cancelled. Below is my information. Please let me know what can be done to help resolve this. I would really appreciate it, thank you so much and have a nice day!

Customer Information

Name on Order: Natasha Orendorff

Delivery Address: 9045 E 1400 NORTH RD, BLOOMINGTON, IL 61705

Callback Phone #: [protected]

Your Domino's Store:

Domino's #2737

1514 West Market Street Bloomington IL 61701

[protected]

Delivery Time: Approximately 52-62 minutes

Order Details

Order #: 65

Date: 08/10/2022 6:28PM

I am emailing regarding my order on 07/30/2022, Store [protected] Order # 171 that was ordered at the time of 5:38 pm, and was delivered over 2 hours later at 7:15 pm! I am, angry and disappointed in the order process, delivery & feedback from the store that I called 3x for updates and all the staff had nothing to say except excuses! By the time I "finally" got my pizza, it was warm from the insulated bag, but it was not fresh, soggy & the sauce had dried up. I want some resolutions. "The Customer Is Always Right"! Sincerely, Andrea B Cofman

I did order a pizza with extra Salami, after delivery I found out that there was no salami on the pizza at all. So, I called and ask the Manager Brent about this oversite. But instead of getting an apology he was very rude and basically called me a liar. I ask him if he does not believe me, he could come by my place and look at the pizza for himself. He responded that he would see me in a few minutes and again rudely hang up the phone on me. I am about 10 minutes from the store and made the call at 7.40pm and after 1 hour with none showing up, I then called the manager Brent again. I him if it would be better for him if I bring the pizza for his inspection back to the store but he did not answer my question, so I ask him again what he wanted me to do, and his response was “stick the f……g pizza in your mouth and eat it”. So, I drove down to the store showed him the pizza and he started digging around the pizza but could not find any salami as well. He took the pizza and dumped it into the garbage and told me to get out of the store. You can imagine I was shocked and just shook my head. I left the store and he followed me outside as if he wanted to attack me. I told him if he wanted to hit me to please be my guest. This way I could have a police report about this situation. But instead, he yelled I hope you die in a car accident gone inside the store and locked the door. We are a small town where everyone knows everyone basically and for this to happen here its outrages.

Store information “Store #6348 1248 Railroad Ave, Rifle, CO 81650, the manger there is Brent”.

I placed many orders with this store before and never had a problem like this, but this will be my last order from this store. I also will make sure that all my business associates and friends will hear about this. I will also inform the Better Business Bureau and the local City counsel of this incident.

I ordered a pizza white sauce with chicken with Buffalo sauce

I placed order #673040 from the store at 5101 SE 29th St. in Midwest City, Oklahoma. I signed up for texts. I got a text it was being made. I got a text it was in the oven. I sat in my car outside the shop waiting for a text that it was ready. It never came. I finally went in only to find one employee working, one employee sitting in a booth, and one employee sitting on the counter. The pizza was sitting in the heater. It was given to me, i had to go back in because it was incomplete (no garlic dipping sauce). It’s not like they were overwhelmed. I was certainly underwhelmed.

I ordered pizza at 3:23 and received it at 4:15. I was telling Stephanie I thought it was wrong to have an19.98 for delivery when I live in a senior community & some of these seniors don't have that kind of money, and can't drive or have a car. She then told me "Just because I was OLD I did not have to be a BI — H. I am 70years old & the woman who was there with me is 80 something. I would like to have something done.

We'll keep your cart ready for you! Order any time today.

COUPONS

For Delivery Orders Only: Any 2 or more for $6.99 each; Choose from: Medium 2-Topping Pizzas, Breads, Salads, Chicken, Sandwiches, Pastas or Desserts. ADD ANOTHER ITEM TO THIS COUPON

REMOVE Chicken Alfredo BreadBowl Pasta

690 Calories / 1/2 bread bowl $15.98

Quantity: 2 Edit: Chicken Alfredo BreadBowl Pasta

8-piece Plain Wings Blue Cheese $8.99

Quantity: 1 Edit: 8-Piece Plain Wings

Small (10") Hand Tossed Pizza

410 Calories / 2 slices (1/3 of pizza)

$9.99 Small (10") Hand Tossed Pizza

Quantity: 1 Edit: Small (10") Hand Tossed Pizza

Subtotal: $34.96 You saved: $2.00!

Customer Information

Name on Order: Nilsa Rivera

Delivery Address: 1903 W FINLAND DR Entrance on S Anchor Dr, Deltona, FL 32725

Callback Phone #: [protected]

Your Domino's Store:

Domino's #3857

1675 Providence Blvd Deltona FL 32725

[protected]

Delivery Time: Approximately 26-36 minutes

Order Details

Order #: 924783

Date: 06/25/2022 6:42 PM

The following order is being delivered hot and fresh to your door:

Quantity Description Amount

2 Chicken Alfredo BreadBowl Pasta

Options: Premium Chicken, Alfredo Sauce $17.98

1 8-piece Plain Wings

Options: Blue Cheese Sauce, No Ranch $8.99

1 Small (10") Hand-Tossed Pizza

Whole: Robust Inspired Tomato Sauce, Cheese $9.99

Food & Bev Total: $36.96

Tax: $ 2.40

Delivery Charge: $ 5.75

Total: $45.11 Charged Debit card

Driver text pulling in be ready and still not here . Called store and said they will call the driver and still nothing. They were very rude to me about it!

I have been declined from this Dominos 4 times now, their hours are 1 AM here in Carson City, NV. I placed an order 5 minutes later they canceled it now I have to wait for my money back? All I got for this was "Sorry I tried calling you we closed at 11:00*

I used to order so much from you guys now every time I'm turned down.

Date: 6/11/2022 11:43pm

ordered carryout 3 topping pizza las vegas location on blue diamond road. The pizza was soggy with almost no cheese. I sent an e mail complaint on June 9 2022. Got no response. I WILL NEVER ORDER A DOMINOS PIZZA AGAIN. You are rip offs and offensive for never responding to my complaint. I will order from other pizza stores and send all my followers this info. You should be ashamed after all the advertising to treat a customer in this way.

Ordered pizza came piled together on one side of box, called location ordered from and received second pizza mangled in box second time.

Called and spoke with manager , offered to make a third pizza and speak with delivery driver .

I will NOT order from Dominos ever again if this is the quality and training you provide to your franchise owners and employees !

I ordered from Dominos on 5/18/2022 Store#3820. I ordered two Chicken Alfredo plus Brownies which costs now $32.00. When I got the Chicken Alfredo both had one small layer of noodles and Zero chicken in it.

The manager's excuse was, I guess the person who made it just forgot the chicken...

Not only was the price that went up ridiculous but getting food that isn't even complete and a manager who truly doesn't care about the customer is beyond terrible.

Used to enjoy Domino's pizza, but now it's just garbage. I quit buying Pizza Hut Pizza when it started swimming in grease. Now Domino's is the same.

I paid over $40 for. Won't waste my money on that crap again

I ordered on 5/8/2022 and it was never delivered. I had to pick my order up myself. The employees had no explanation whatsoever. This is not the first time this has happened. I’ve also waited long periods of time for deliveries. At least have the decency to call the customer to let them know something. I loyally order many times throughout the month, as does the rest of my family in my household. Buying customers expect better from one of our favorite places.