Dental Works
reviews and complaints

The Wake Forest, NC location closed without notice to patients. I need records forwarded to my new dentist. Corporate does not respond to messages, phone is impossible, & the nearest Dental Works office has no clue what to do. I’m in the process of filing a complaint with the Nc Dental Board and leaving reviews about corporate on many Dental Works locations.

On Sept 18th Taylor charged my chase visa 70 dollars on Sept 18 at Dentalwotks Brunswick. As I got to my car I realized I meant to use my YSA card. I went right in and she put in for a refund on my Visa and charged the YSA card. I noticed I did not get my refund and tried calling and could not get through. I drove there and talked to Taylor on Oct 5th in person and she sent a message to office manager, still no refund back to my chase visa. This is unacceptable. It is insane trying to get through your phone lines. I need to be refunded by now!

I had teeth cleaning done on April 10 at 9am. I scheduled it online and went to their office on the day. They didn't tell me that full mouth x-ray was required until a hygienist was about to clean my teeth. I told them that I have a regular dentist and I was here just for one-time cleaning since my regular dental office's schedule was full around the time period.

Neither did they suggest that I can request images from my regular dental office nor disclosured that my insurance may not cover full mouth x-ray. The x-ray quality was so poor and blurry. I requested them to send the digital images to my regular dentist and they never sent me a patient release form.

This one-time cleaning ended up being about $500, my insurance covered cleaning and I had to pay for x-ray. It is ridiculous that it cost $500 for a cleaning

First I got charge for something that I didn't know what it was . DentalWorks Irving Park

www.dentalworks.com

4066 N Milwaukee Ave, Chicago, IL 60641 ·

[protected], Claudine the front desk receptionist she just said that she put my account and my wife's together and that we need to pay $77 .Also I ask for explanation of that charge but I never got answer. What I received was I charge and after a collection. I am really upset about this matter. Hope corporation read this complaint soon.

DentalWorks has terrible terrible customer service. I discontinued care with them years ago. Then I needed orthodontic care and they were the only in-network providers in the area so I said to myself perhaps the previous interaction was an isolated situation, perhaps they are under new management and they have made improvements but no that is not the case. I think the service has gotten worse. You may get the work done but you will regret choosing them. RUN

I did a dental service on 06/20/2022 for $122.20. When I spoke to insurance they said Dentalworks Polaris overcharged me for the service and for this reason my Health Care Spending Account card was blocked by payflex as dental works didn't provide any justification for that transaction.

I called the Denatlworks Polaris office last week and the office manager Abbey told me that she will look into it and revert my by the end of week but till now I didn't heard anything back from her. I called again 2 days back and ask for her but she didn't called me back. Again today I called the office and and asked for her but the staff told me that she is in a IT meeting and can't speak to me. i asked for a escalation number but I was told there is no such thing.

I got a email from Dental works Mayfield, Ohio saying that they will see me in 15 minutes. Upon arrival the lady Dasha told me that she canceled the appointment. I asked her why and she said she tried to call me to see if I was coming. I told her I didn't get call but a email saying see you soon. She was rude and inconsiderate and said she told the hygienist to go home. This wanted my time because I had to leave work early.

I was called today, Dec. 15, 2022, for the first time for a bill they are telling me I owe since Feb of 2022 that I had no knowledge of. I asked the person that called what is the bill for. What is the date of service? What office is this from? Why am I just being told about this? He said he didn't have any of that information and I must call the office. I called and was able to get the reason for the balance basically they said my insurance didn't pay that portion. Ok, but now how do I pay the bill? Well, the lady in the office said I need to speak to the person that called me, and she doesn’t have information for me on how to pay it. I called back the same number that called me and I was sent to the dental office again. And again... She couldn't help me with how to pay and had no additional phone number to provide me. I am frustrated as hell. How do you call someone to tell them they owe a bill and there's no way to pay it? Angry is mild as to how I feel. Just like someone called me today. I should have been called when the balance first appeared. I have been going to Dental Works for over 8 years. Just know I will never again go to Dental Works nor will I refer anyone ever again. I need answers now and a phone number that can answer and help me. I don't have time to waste on this type of situation.

I am a patient at the Fort Mill SC Dentalworks with Dr. Hansen. A prescription that was supposed to be refilled was denied and then I learned Dr. Hansen left the practice. I could not leave a message at the office because there was no option to do this. I need this script filled since I have implants that need to be cared for. The script is for chlorhexidine 12%. I use Harris Teeter Pharmacy located at Merchantile Place in Fort Mill SC 29715. The phone [protected]. Please have someone contact me as to what to do about this.

Diane Christiano

830 Birdsong Way

Fort Mill SC 29715

[protected]

[protected]@gmail.com

1. I called over a month ago and talked with Nikki at the Dental Works-Southern Park - Boardman, OH.

2. She told me we had a $362.00 balance, but it was in their old system on the computer. She was going to send it to corporate office.

3. I have since called them 3 times and I know that I left 3 messages for them to call back.

4. My doctor is Pasquale Dellagatta.

5. My husband (Gregory A. Morris is also a patient) and I are on a tight budget, and need this money back. I dont think this is something hard to do, so please email or mail a reply back.

6. Dental Works in Boardman is lacking in customer service in returning my calls.

7. My address and email is below.

Jeanne Morris

301 Morris Drive

East Palestine, OH 44413

email: Jeanne.[protected]@gmail.com

On [protected] I contacted Dental Works {930 Boardman-Poland road. Boardman Ohio 44512 ph.# [protected]) to verify if they accepted my insurance. After confirming that they did I made an appointed for [protected] and had my back molar extracted. After the procedure I went to the front desk and they informed me that I owed $494.34. I asked her (office # spbm) how much of the bill will my insurance cover and she informed me that my insurance is not going to cover any of the bill because she already sent the dental codes to the insurance and they denied coverage. I asked her why it was denied and she informed me that the procedure they used was not covered and I then asked her since she knew my insurance would not cover why wasn't I informed before I had my tooth pulled. All she said was your insurance was denied, how much money do you want to put toward the bill. I was billed $146.93 for consultation (code D9310) insurance paid $00. surgical extraction $237.34 (code D7210) ins $00. mouthwash $25.00 (code Z9610) ins $00. Xray $87.05 (code D0330) ins to be determined. The consultation consisted of the dentist looking at the tooth and saying yes it needs to come out. I believe they were fraudulent in the fact that I was never informed my insurance wouldn't cover the procedure until after the tooth was pulled. I have paid $100.00 toward the bill on the day of service.

I had a crown break that was put into 5 to 6 years ago. Since my husband had been using Westgroove Dental for a few years I made an appointment to get the tooth fixed.

My first visit was on October 14th 2021 and I was told that I should get 4 other teeth crowned also. I followed the advice and scheduled the procedures.

I started the first crowns on Nov. 3rd on the lower right side.

On Nov. 10th I went to have the crowns installed. The dentist pushed so hard putting it in that I almost couldn’t stay in the chair. That tooth stated hurting from that day on for over a month.

On Dec. 3rd I had the work stated on two teeth on the lower left side. At this time I told dentist about the pain that I was experiencing from the first crowns installed. Did nothing about it.

On Dec. 20th the next crown was installed. Complained about the pain from the first crown installed and still nothing checked.

On Dec. 29th started working on the tooth that had the crown that was broken and started the dentist visit. Again complained about the pain and nothing done.

Jan. 5th went to have last crown installed. The crown was not made properly. Had to take another impression to get crown made.

The next visit for the crown install was told that the impression did not arrive at the lab in good condition and another impression made. They took X-rays of the tooth that has been hurting.

The next visit for the crown install did not have the crown in box that was sent. During this visit I was told that I would need a root canal to fix the pain. I became very upset that nothing was going good. Took another impression for the crown.

Still having pain and got an appointment to have first crown checked. The day of appointment dentist called to cancel the appointment and gave me a prescription for antibody.

The next appointment had the final crown installed. Done by a different dentist and this time it went smoothly.

By this time I was totally discouraged with Westgroove dental and went to a different dentist office. This office took great care of me and great care of me. They removed the first crown that was put on and reported that an excess of cement was used and the tooth was cracked. I expect that the excess pressure used when it was installed cracked the tooth and that was what caused the month long pain that I suffered. I let them finish repairing the tooth and I have been pain free since.

Was devastated by all the pressure of Dental Works trying to get me to pay a final bill that should have been paid by the insurance (2018-19) I paid an additional $90-$150 ($60/$30x3), of my own money that I never got refunded. I told them they owed me a refund! This was never resolved. I was heartbroken as I initially gave a Five star rating.

Our 74 yr old wheelchair bound mother was subjected to humiliation over billing issues, pulling her by her arms to get her out of wheelchair, left blood dripping on her face and told caregiver " we cleaned her up the best we could "
After being in dentist chair for 45 minutes they told her to either pay or go home
Tried calling and talking to them but office manager was rude and talked over me

On 9/29/2021 I went to dentist because I had a tooth ache, they said I need to have the tooth pulled and I need to spend 6, 000 to get two implants and a bridge. I told them no, I cant afford that, the billing lady in office said it was a package deal. I said im am sorry, I just cant afford that price. dont do anything, just pull the tooth and I will decide later after everything heals. They charged me 1882.00 for pulling the tooth. She said it included 300.00 dollars for a bone graff and stitches.

on 10/06 2021 I went back and they pulled another tooth and stitched it up the same as the one on 9/29/2021 and charged me 190.00

both times they pulled a tooth and both times they stitched it up, but the first tooth cost me 1882.00 and the second tooth cost me 190.00 and the only difference was the second tooth had a bone graff, which was 300.00 dollars. so the most I should have paid for first tooth was 190.00 + 300.00 for bone graff for a total of 490.00 dollars, all xrays and office visit was paid by my insurance

1882.00 -490.00 = 1392.00
I was over charged 1392.00 dollars

They wouldnt give me a copy of the costs, just a receipt for paying the bill

DENTALWORKS 5555 YOUNGSTOWN WARREN ROAD
NILES OHIO [protected]

This is a claim against imperial oaks dental in spring Texas. I had two temporary caps place on my front teeth in September 2021. When I went to get the caps off the assistant used the wrong glue. It took 3 people to remove them. I needed two more caps placed on my teeth. Even then was a nightmare. He sliced my tongue (resulting in urgent care antibiotics). I have been calling for weeks because I cannot even eat and I'm still waiting almost 5 weeks later to get my crowns on. Whatever policy's etc need to be done this place needs to be shut down.
Jill Kamen
[protected]@gmail.com

Hi,

I had an appointment at Dental works at polaris today at 10:15 am. I had waited till 11:45 and told the receptionist it is frustrating to wait this long. As I had asked for one hour permission at work.

There was this gentleman who raised his voice to not to take it up with the receptionist. And he threw a chair at me.

The receptionist advised me to stay in the car else I will be notified to the authorities. I obliged and came out. This is not fair because I have a brown skin and not too have any emotions. I do have the picture of the person. I am a citizen too and in my oath I said I will fight for this country in any circumstances.

There is a lot of people there as a witness and everyone was consoling me to be safe against that guy. The office people also supported him. Instead of throw him out, they threw me out. I did finally met the doctor and conveyed what happened, he advised me that he himself a foreigner and be quiet and be safe.

I feel now how others felt. Not sure how to feel.