Debonairs Pizza
reviews and complaints

Good day ma/sur

I have two major complaints with Dundee debonair. Two different days have found really descusting stuff on my pizza the 1st was poo and the second was cemen/cum I have phoned in to speak the manager but nothing has came from that.. I kept the pizzas for proof. I want yi sue the owner and publish what had happened please get back to me..

I ordered from Uber eats - Debonair Maponya Mall on the 19th of December 2023 @ 21:30 order: #AD4EB on the 20th I called & sent an email with pics to them & to Famous Bands with they stated it’s their customer service follow ups we done till this day these no response then I went in person to the shop on the 3rd January @ 16:00 asked for the manager who told me that they are not I charge I must contact Uber eats funny enough Uber eats doesn’t prepare food, take orders or our money, I contacted them they promised to do follow up & get back to me but nothing.

I’ve waisted more time, money on calls, emails & petrol not forgetting emotional stress caused since it was a celebration, I’m really drained if this is the service we deserve with these franchises

I bought triple decar pizza from debonairs on the 25 Nov 2023 at krugersdorp debonairs near yusof dadoo and it's only my daughter who picked up the worms in the pizza but before I can send it to social. I think it be fair that I'll give you right of response I'm trying to take photos of the pizza but the app takes me back to the first complain folder. I have picture of the piece with slip as proof of payment

To say that iam upset is an under statement iam truly unhappy with the service I received from your store in diepkloof square and sadly I couldn't return back to the store today still I ordered 2 medium pizza's, 1 large and 2 real deals only to eat pizza that tastes like it's still frozen and it's stale as if the dough has been in a freezer forever this is uncalled for honestly it needs to stop I don't see myself ever buying pizza there when I always buy from your store in particular iam not happy at all

I ordered the meaty triple decker with sweet chilly sauce and extra cheese from the Sunningdale Debonairs on the with October 2023. There were indeed three layers, but no cream cheese, no spare rib, two or three pieces of 1cm x 1cm ham per layer and perhaps two tablespoons of ground meat. It was drenched in a vinegary sauce and the onions were raw.

I am informed by the complaints department that the above complaint is unlikely to attract attention because there are not enough words and yet I would have thought that the fact that there is less than 50% of the pizza that complies with their advertisement would be enough to attract attention so perhaps attention is what they are striving to avoid while delivering an unbelievably inaccurate description of the product they guarantee to offer. Is this enough words for such a rubbish pizza?

Good day.

This is the second time where I pay for a pizza and the payment gets declined yet, the money in my account appears to have paid for the pizza. Can you please reverse my money because in both instances it says payment declined on your app. Now I have R95 and R209 stuck. The phone number I used to order is [protected]. Please assist

Kind regards

I just ordered 3 triple decker they arrived an hour and few minutes late they were cold as hell I called in some women called flora I think it’s the manager was so hella rude she decided to take the pizzas back I am so not happy with this service an it’s not the first time definitely I am gonna report it to every social media platform also my call recording I have them they need to be closed

I ordered pizza via the debonairs app with the Rock Cottage branch. On their website it states that pizzas should be delivered within 40 minutes. I received my order over an hour an a half later and the food was cold. This is now the second time that this has happened. When I phoned all they say is sorry its busy. This is not acceptable as I have to explain to 2 hungry kids why the food isn't here and when it is why it's cold. Surely if you know it's a busy night you shift more staff and or drivers. Deleting the app and not ordering from them again.

Afternoon, I hope this email finds you well.

I ordered a pizza on 27/09/2023 at mayibuye debonairs pizza. I ordered it at 18h09, they delivered it at 19h54, surprisely my order was very cold. I don't enjoyed it.

It was a first time to experience it.

They must improve their service.😭😭😭😭😭😭😭😭

From duncan mathebula

[protected]

My name is Ntokozo Langa and I bought a pizza at Loch Logan Waterfront mall in Bloemfontein Freestate. It is very dry hard to chew oor even difficult to bite it. It doesn't have things inside even tomato is so little not to mention the sprinkles of chicken you can't even taste mashrooms. I am so angry at this because I love creamy chicken and it's never like this. It's like eating a hard overnight dough only sound parts of this pizza is burnt and even the toping is very hard. It's not juicy like it's always is. I paid R84. 90 and I'm not happy at all

I am writing this email with so much range. I ordered a pizza online at Debonnairs Maponya mall around 19:17 today.

The pizza only got delivered at 22:25, they didn't even bother to call me and tell me what's the delay about. I had even given up on the order as I wanted a refund but sadly I couldn't get it. The pizza was cold and dry. Now who has to eat such? Is it fair? I am very angry I don't wanna lie. Second incident such happens to me in just two months apart.

First time I ordered at Dube Debonnairs on June, and my order was never delivered. I had to take an uber to go there myself to go and fetch my order. What kind of a service are you running?

I'm done, literally. I had to learn my lesson with you guys in a very bad way.

Regards

A dissatisfied angry customer

Teboho Ratholo.

Hi on Friday afternoon I've ordered the triple decker chicken and the 5 sausages the triple decker chicken the tomatoes had a really bad taste like a sour taste off taste and the 5 sausages the chicken sausage had a really bad smell and taste it's the 1sf time this has happened and I'm really not happy I'll be grateful if this matter can be resolved and my order be replaced please.i really don't even wane go back in there because il be very angry at the manager it wil be better If they can just replace my order and have it delivered at my house please it's 86 Caledon road Nigel thank you very much I'll still support debonairs the food will always stay the best

On the 22-07-2023 I bought a large cream-decker pizza plus free 1.5 coke as advertised on the receipt I never received my coke as advertised I enquired about the 1.5coke the store manager told me that its a old promo and its been coming from last year if how ever this promo is old and coming on since last year how come its still in the receipt coz according to me you guys just want customers to get in the store with this false advertising only after purchasing the meal and receiving it incomplete is customers been told its an old promotion. What kind of business do you run and how come this promo is not removed from the receipt so that customers know what exactly they are getting instead of false advertising. This I totally not on and unacceptable. When I took the food back they didn't want to take it back.

I order a pizza at debonairs Khayelitsha in Capetown and I received a raw pizza when I called the manager he told me that he will send a drive to deliver another pizza and take this one I waited for 3 whole days then I called again yesterday and told the manager that I want refund he told me it will reflect today around 12 but still nothing...I just call them and they cut the call. And this is not the first time I received a raw pizza everytime I complain nothing is happening so I'm tired of this I just want my refund of R200 please

I placed my order online at 18:34pm at 18:55 the app confirmed my order had been delivered. When I phoned into the store at 19:10pm they told me my pizza had not left the store as the driver was doing 2 other deliveries. At 19:41 I then phoned again and they advised they would contact the store and get them to phone and advise me where my pizza is. At 20:00 I received a call asking if I still want my order. It took another 10 minutes for my order to be delivered and I literally stay 2 minutes drive away. When the pizza finally arrived it was ice cold and I told the driver I will not pay for it as it is cold. He demanded I give him the pizza back and told me that is no longer the policy and I must give him the pizza back. He was rather rude and I told him to take the pizza and just go. I now await a response from them as I have emailed my complaint to Debonairs

I orders a pizza at Debonairs ...my apologies showed Dobsinville branches ,and they called to say try can't reach my destination.

Askedbthen yo place the same order to my nearest branches they said they can't..

Been calling them since January and they will drop the call..or refer me to help desk which is useless its self endup hanging upbthe call.

I called help desk straight they old me to send screen shots and bank statement.

I did ,manager emailed me telling to leave whatsapp number cz he /she cant get hold of me,i did.

Now they didn't get back yo me till i called help desk again,then he called telling me he will call next day but didn't..

Till today been calling help desk and they being useless talking to 5 useless people including Dimakatso and Buyisile.

They both said they will get back to me but also didn't...

Now im gonna open a case on making me stupid and wasting my resources calling since January...

And i wont stop till they learn their lesson.

On the 19th of May I ordered a pizza from a Katlejong branch via the app and they canceled my order and sent a message to contact branch for a refund however that branch number isn't working. Every time when I contact it, it goes through to another branch and they always give me the same number that isn't working. I understand that the Sam Ntuki Mall in Katlehong can't assist but however since they were able to cancel my order that has my full details and contact number it is their duty to contact me and refund me. If their number isn't working why can't they give us their manager's number on the app atleast. I'm unhappy with the Katlehong branch according to the app. Contact number [protected] Sithembile Mhlophe