Debonairs Pizza
reviews and complaints

at 12.33 I placed an online order for 4 pizzas from your rink street branch, and monies came off my account immediatly.

I get a call from the driver an hour later saying I was not waiting outside so he went back - since when must a customer hang around outside waiting for an order?

So you have my money, but I do not have pizza

Shocking that your delivery service cannot go ask at the buisness door as does Mr D and Uber Eats for the person

How do I arrange a refund of R 216.15 for the food not delivered?

Ordered a pizza for delivery on 18 March 2022.

So disappointed. Terrible pizza. Only 1 of the 3 layers had topping - and barely any topping.

On Friday 11 March 2022 I placed an order online I ordered an on-the-double pizza it was supposed to arrive to me by 19:38 then around 19:25 the Debonairs scooter arrived so I paid for it then the driver took out the order it was wrong he brought a triple deck pizza and a stoney then I told him I ordered 2 pizzas so he said they don't deliver large pizzas and I told him its 2 double deck pizzas then he said he's going back the store and will come back with the correct order then I said I dont trust them since I already paid he should leave the triple deck n come back with the correct pizza then a few minutes after he left I received a call from the store to confirm I received my order then I told the man who called they brought a wrong prder then he gave the phone to the manager who was a female she asked what happened then I told her then she said they are making a correct order it'll be delivered so she will get back to me but she never came back to me.

On Sunday the13 March around 12 I went back in the store to inquire then I found a male manager who wasn't wearing a name tag and refused to reveal his name then I told him my problem then he said there's nothing he can do to help me since he doesn't know anything and said the driver who brought the wrong order is not feom their store because it means I placed 2 orders, one from their store and one from another store which I am certain I didn't because I placed one order for Tsakane mall he was so rude its bad.

I ordered pizza it took like an hour until it was delivered to me the manager lied and said he arrived when I went downstairs he was not there. when the driver who said he was vincent got here I asked him why it took so long and why he lied he yells at me and said that he will never use his own airtime to call me. so disapointed in the service i got from central rink

I went to Debonairs in grandwest the cashier who was taking my order was singing while serving me I ordered sweet chill triple deck the small and I waited for my order when I went to check if it's ready it was not the the cashier said one of the staff gave it to wrong customer the manager was there also and she told me to either take the something meaty that I didn't order or wait for them to make new pizza I told them I will wait and I didn't get any apologies from the manager or the cashier when I final got the order I wasn't happy about the mushroom I return it and I ask the manager to give my money back she refused saying I paid with gift card I was angry and left that pizza ended up going to the other store

I phoned debonairs Mankwe placing an order then I was told my order will be delivered in approximately 30 minutes till now I'm still waiting for the order.

I waited and when I tried to call them there were busy until I was told that the shop is closed.

I'm not impressed by the bad service I received today.

I would like to log an complaint.

I placed an online order on Sunday 16h30 paid online. 2 hours passed still no delivery. Then we went to Debonairs Lydenburg to collect the pizzas. We received ice cold pizzas. I've send the owner of Debonairs Lydenburg Wilma Verster a message, no reply.

This is now the second time we have waited two hours for a delivery! This is unacceptable. Upon arrival no apologies from the staff very unprofessional and rude!

I am very disappointed in what I received today, first I bought the triple decker pizza with cold drink and was told buy the delivery man that the cold drink were finished, why was that not advised while buying that the cold drinks are out of stock and be my option whether to go with the deal or not and secondly they delivered a dry pizza at my door step ordered from maponya mall and inside the pizza was empty with no filling, check the pics uploaded

Workers at Debonairs Pizza is very lazy to begin with and do not know how to speak with client and made a client waited over a hour for a odder just to find out they cannot provide you with what is needed at Eldorado Park Debonairs Pizza

I ordered a triple decker creamy chicken from Debonairs Oakdene. There was hardly any filling, the dough on the top layer was raw and I found a little stone in one of the slices I bit into. Disgusting.

We ordered on the late afternoon of 19 February Using the app under the name of Odete Rebelo.

I bought creamey chicken triple decker large at debonairs empangeni central park, it was burnt and stur even the ingredients inside the was very dry. I drove back to return it and a manager was very rude and refused to change the pizza for me he said i must call a call center and i didn't have airtime, he even refused to assist me with a telephone... I'm highly frustrated right now because i was not expecting this kind of treatment.. Please pull out the history as I'm your regular customer

05/02/2022 Time:19:57

I just ordered the debonairs Special for R169 .00 with the free complimentary drink 1.5 Litre sprite and my order was successfully confirmed at Springsgate

shopping centre on the phone and they specifically asked me which drink do i

want , i Literally live five minutes away from the store and to my

dismay i was told that there is no free drink and theres nothing they can do

about it , when i came to collect my order . So basically i was lied to so that

the sale could be concluded and there was no decency to mention that there

was no cooldrinks left and they tried to upsell me a 2 litre coke

never again will i buy from Debonairs as long as i live yall are a bunch of

commercial thieves

On the 20th of Jan2022 I ordered the on the double for r159 online 2× large pizza ordered at 19-14pm got confirmation on email times goes by its gone 20-15 pm no pizza has arrived so I called the branch waiting 10 mins while she checks my order. Only ti tell me that there are no drivers yet on the app it shows drivers are available..(if so no driverz available why are the doing delivery orders) anyways I waited goes 20-50pm I decided to go to the store only to find that there was Over 9 scooters parked outside and when I get there to tell her to cancel the cashier only asks for my cell number that's all I'm very disappointed and was upset at the service I received. Why lie that no scooters are available only to go there and see for myself... I always order from debonairs phoenix plaza. I get home I ordered elsewhere at 21-50pm the scooter guys rocks up at my house with a delivery that I orderd at 19-14pm and even went to cancel at the store.

Pathetic service from this franchise highly disappointed as being a regular customer.

I had to go back to the restaurant just to cancel cos u can't get thru when calling.

Please do look into the matter

Kind regards

Lizelle

[protected]

I placed an order last night 21 Jauary 2022 an 19:15 for delivery of the current special triple decker (with 1.5 l sprite) and a side of mini cheese grillers. @ R 219.80.
I received my food at 20:20. I paid with a debit card. The driver arrived and after some trouble with card machine, he informed me there was another driver that broke down with my order. He also did not issue me a receipt. I have the card machine slip with an invoice number on. IN00224514. The pizza was terribly dry. With no sauce at all. This was a very disappointing experience and as a result of there being no sauce on the pizza I had tho stand cooking at 21:00 last night.

I order 5 sausages double at caltorn centre, i order via MR D the is no 5 sausage and dry between layers. It was a disaster..

I ordered a triple decker at Phumlani Mall Tembisa. I must say I feel I just wasted my money. The thing is very thin, you can barely tell that it's a triple decker. They only stuffed mushroom and very little chicken and no veges. It looked and tastes very disappointing. I am very disappointed. And unfortunately it isn't the first time. I thought it was my bad luck the 1st time but here we go again.

I received my order that I placed on the 11/01/2022 at 19:50 only at 20:42 and the worst of it all it was been delivered by a motorcycle that only had 2 orders with him I do have photos to proof that the pizzas was a mess and looked like fold overs

I called the store manager julia and she said she is sorry and will speak to the motorcycle driver and get back to me

On the 12/01/2022 around a bout 13:44 I whent into the store to speak to the manager of day shift were she called julia that was on duty also to the front
Julia the manager that was working said only that the mater is mos been resolved with a bad attitude.
As of me that is the client just want to day that I had such a bad experience from debonairs southern centrem in bloemfontein that I will not seport that shop any more if u want the photos please call me on [protected] thanks

Bought pizza today 26th 12 December
The pizza was not good the was dry the paste was on top chicken is out no cheese my number is [protected] the chef is not qualified these no good produc the qua3 is bad in regretting of buying from the shop gold reef city the whole casino is selling nonsense place that have totrist but still they cook this bad pizza

I ordered online for delivery at palmsprings after an hour I decided to call the store and ask how far is my order .. they just hanged up the phone then I called again n they never picked up the phone they should have said something then I was gonna order somewherein time even now when I call thestore they don't answer ...their service is very poor

On the 16/12/21 I ordered pizza online at debonairs maponya at 6:30pm, an hour later I tried to call the store to find out how far my pizza was, to cut the story short, driver called me at 9:45pm telling me he's outside, but I had already left the house to try find another alternative.
Following day the store called me at 13:51 do deliver the pizza on that day because apparently that's what I told the driver. But because I didn't want to be fussy about the whole situation, we then rearranged the delivery we changed the delivery address and I asked them to deliver at 4:30pm
5pm I arrive at home, pizza hasn't arrived. 17:15 I called the call center, the agent took my detail said she'll call be back with an update. 17:45, I called again, the next agent did the same thing.
While calling the call center I was also trying call the store, of which they didn't pick up.
At 18:08 I finally got hold of the manager on the phone but we were cut off by network... Bearing in mind that I've been using my airtime to call. During the calls I made it clear that I don't want the pizza anymore.
18:57 the driver calls me to confirm delivery address! I then told him I had canceled the order and to tell the manager to call me.
Till now my query hasn't been resolved.

I know my rights as a consumer /customer and I know which channels to follow to logde my complain. It's 39 hours since I've placed my order and nothing is being done.